| Address: Mumbai City, Maharashtra, 400607 |
| Website: Www.Vodafone.in |
Dear Vodafone colleague,
I'm Vodafone customer since 2004.
Last year, I've changed my Vodafone circle from Vodafone Ahmedabad to Vodafone Mumbai. I'm staying in Thane & I'm house wife.
My no is +[protected]
I have seen my last three bills today and surprisingly I came to know that I'm being charged for national outgoing roaming charges. When I checked it in detail, I came to know even if I was at my home at Thane, though it was showing that my phone calls were done from M&G (Maharashtra & Goa) circle.
I have two kids who have exams in last month. So I have not even moved out of Thane, though I was been charged for National Roaming Charges
When I called Vodafone call center, calling executive was not sure about solution. I told him clearly that I have not gone outside. He was consistently saying, check in our Vodafone App for M&G area definition. I asked him to put me to senior who understands the problem and give solution. It's been 6 hrs, I'm still waiting for them to call me back
My complaint request no is[protected]
My husband uses Vodafone too - +[protected] .
It is surprisingly to see that his number also has same problem - National Roaming charges from M&G circle
I would like to see how and when will Vodafone resolve my problem
Dharati Dani
Vodafone India customer support has been notified about the posted complaint.
Apr 16, 2017
Updated by Dharati Dani Hi Vodafone colleague,
I got a call from someone (who was mentioning, he was from Vodafone). He asked to me to give my ATM card details so money can be reverted back.
I understood that this is hoax call. I gave it to my neighbor who is in legal dept. He asked him to give his Vodafone ID details, but caller was fake so he immediately spoke rashly and cut the call.
I'm not sure how does this complaint details reaches to hoax within a minute of submitting complaint, instead of Vodafone dept.
If I keep on getting this kind of trouble, I will have no option but to take help from legal dept
Dharati Dani
I think this is fake website
My mobile numbers [protected], [protected].Still we get lot of trouble from data using time. Some adds we get browsing time touch that we loss money 30rs or 40rs in my account. I am lot of time completes given to customer care but everyone told me to download app add blocker. Still I am get same troubles. So please do the needful as soon as possible.