Vodafone India Complaints & Reviews

My mobile no. [protected] got lost yesterday, please block it. Yesterday i lost my cell phone along with that i had lost my vodafone no. [protected]. It was taken from bangalore vodafone store. Kindly block it as soon as possible so that other people might not use it. Also please not that any calls made after 6:15 pm yesterday are not mine since i lost the phone then

I have paid my bill on 29th march 2017 and its been 20 days vodafone is not updating my bill payment because i have requested to port ! i have filed complain over 100 times with all the proof like my transaction id, bank statement through mail and call . Visited vodafone stores, called nodal desk, vodafone gujarat head office and customer care but even after 20 days there is no solution ! and now they will discontinue my services !

He is calling peoples and using the words which are against the constitution of India. Kindly block him as soon as possible.
He is getting the account details of the bank of their customers and calling them and asking their pin codes etc. Also he called me and i lost 10000 in my account

Dear
Sir /medam
Call history of prepaid mobile number [protected] i want to get call and sms history of a kindly mke it as soon as possible on my
Email I'd [protected]@gmail.com

Regards.
Hemant Girole

Dear JP Mundkur,

Requesting you to help me to resolve this problem
I have been visiting Vodafone store, taking over phone with Vodafone customer service, sending endless emails to Nodal office and corporate mail id since last 4 months.
Despite of several request this ppl are not even bothered to revert back. Charging for unnecessary bill.
I am tired now, pls help. They have barred my outgoing since last more than a month, incoming has been barred, getting thousands of calls for making bill payments, I have explained this issue to more than 50 ppl in last 4 months and sent more than 100 reminder mails, what should I do to get it resolved.

Regards,
Nisha Rathod
[protected]
Nisha.[protected]@gmail.com

From: Nisha Rathod-OCP
Sent: Tuesday, April 18, 2017 10:46 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 19 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 19
Don’t you understand pain of others?

From: Nisha Rathod-OCP
Sent: Tuesday, April 18, 2017 10:28 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 18 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 18
Are you guys ever going to reply?

From: Nisha Rathod-OCP
Sent: Tuesday, April 18, 2017 8:35 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 17 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 17

From: Nisha Rathod-OCP
Sent: Tuesday, April 18, 2017 8:35 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 16RE: Reminder 18RE: Discontinue Internet Plan - [protected]

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:55 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 15RE: Reminder 18RE: Discontinue Internet Plan - [protected]

1st mail was sent on 1st Feb, 2017, today is 17th April

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:54 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 14RE: Reminder 18RE: Discontinue Internet Plan - [protected]

1st mail was sent on 1st Feb, 2017

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:52 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 14RE: Reminder 18RE: Discontinue Internet Plan - [protected]

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:52 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: FW: Reminder 12RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 14

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:51 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 11RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 11

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:51 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 10RE: Reminder 18RE: Discontinue Internet Plan - [protected]

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:51 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 8RE: Reminder 18RE: Discontinue Internet Plan - [protected]

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 4:32 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 7 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 10
Pls call
M continuously calling on [protected], no one is bothered to answer.

Now my incoming is also barred.

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 3:33 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 6 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 5
Pls call

From: Nisha Rathod-OCP
Sent: Monday, April 17, 2017 8:32 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 5

There is no update on this? What the hell is this?

Check the attachment, I had got a call from this number.. resolve it asap.

I have already stopped us [protected].. same issue with this number also.

I wont make payment for anything.

Its just I am using[protected] since last 8-9 years..
Any way If not getting resolved today I am not going to make any payment.. will simply throw away this sim card.

From: Nisha Rathod-OCP
Sent: Saturday, April 15, 2017 2:35 PM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 4 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Pls call

From: Nisha Rathod-OCP
Sent: Saturday, April 15, 2017 1:43 PM
To: 'nodal.[protected]@vodafone.com'
Subject: RE: Reminder 3 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Pls call, I need a bifurcation, why the hell should I Pay 1120?

Months Bill Amount Call rental internet Call charges Conference Charges SMS Mobile internet National Roaming Value added Total Ser Tax Bill Amount has to be Made Payment Final Payable Reversal Required
Nov-16 2033.14 75.00 98.00 41.40 3.00 5.40 222.80 33.42 256.22 428.00 -171.78 1545.15 231.77 1776.92 Internet Charges
Dec-16 1319.32 75.00 98.00 134.00 9.00 1.00 317.00 47.55 364.55 500.00 -135.45 80.03 12.00 92.03 Internet Rental
750.00 112.50 862.50 Internet Charges
Jan-17 2109.52 75.00 98.00 46.00 3.00 5.40 227.40 34.11 261.51 0.00 261.51 43.94 6.59 50.53 Internet Rental
1463.03 219.45 1682.48 Internet Charges
100.00 15.00 115.00 Late Payment
Feb-17 520.33 75.00 0.00 17.50 0.00 0.00 0.00 0.00 92.50 13.88 106.38 0.00 106.38 259.96 38.99 298.96 Internet Rental
100.00 15.00 115.00 Late Payment
Mar-17 489.00 75.00 0.00 2.00 77.00 11.55 88.55 0.00 88.55 299.00 44.85 343.85 Internet Rental
50.00 7.50 57.50 Late Payment
6471.31 936.70 140.51 1077.21 928.00 149.21 4641.11 696.17 5337.28

From: Nisha Rathod-OCP
Sent: Saturday, April 15, 2017 12:01 PM
To: 'nodal.[protected]@vodafone.com'
Subject: RE: Reminder 3 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reply is awaited

From: Nisha Rathod-OCP
Sent: Friday, April 14, 2017 2:04 PM
To: 'nodal.[protected]@vodafone.com'
Subject: RE: Reminder 2 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

As per my conversation with someone in Vodafone, he said my outstanding was 248 Rs,

Can you psl give me bifurcation for 1120?

Its urgent and activate my outgoing.

Its barred since last more than a month now.

Do you ppl understand that.. ?

How useless can be you ppl.

Since last 3 + months I am following up and I am bloody tired of you ppl.

Call up and talk atlest.

In a day I get 10 different calls and they all say different things.

What nonsense is going on, even if reporting to nodal office there noresult.

Pls deactivate this number and also I have other 6 connection on my name which I would like to deactivate.

You ppl are good for nothing, you can jus loot customers.. and can frustrate them.

From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com]
Sent: Friday, April 14, 2017 1:29 PM
To: Nisha Rathod-OCP
Subject: Reminder 2 RE: Reminder 18RE: Discontinue Internet Plan - [protected]


Hello Nisha,
Thank you for contacting us. My name is Anjali and I will be assisting you today for Vodafone number [protected].
As per our earlier communications, we once again wish to confirm that we have already passed necessary reversal amount on your above mentioned number and the same has been adjusted against your amount due.
Post the confirmation we have also informed you about your outstanding amount in below trail mail.
Further we wish to inform you that, we are unable to process your request for reversal towards the same.
Further there is an outstanding amount of Rs.1120.14 on your account which need to be paid for the bill dated 04/04/17.
Hope I was able to assist you with regard to your query. Should you have any additional questions, please let me know and I will do my best to address them.
Your service request number:[protected]

Thank You!

Anjali Singh

Website: www.vodafone.in

On[protected]:28 PM; From: Nisha.[protected]@LNTEBG.com; To: nodal.[protected]@vodafone.com; Corporate.[protected]@vodafone.com; ; ?CC: ; Subject: RE: Reminder 2 RE: Reminder 18RE: Discontinue Internet Plan - [protected];
Reminder 2

From: Nisha Rathod-OCP
Sent: Thursday, April 13, 2017 9:40 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Reminder 1

From: Nisha Rathod-OCP
Sent: Tuesday, April 11, 2017 11:46 AM
To: 'nodal.[protected]@vodafone.com' ; 'Corporate Assist (MUM-NE), Vodafone India'
Subject: RE: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

I need a revert on this, I got a call from someone on Friday 7th April, 2017 and he said your o/s is 250 Rs. as per my calculation it is 149.
I was supposed to get a confirmation call, haven’t got any, top of that my outgoing is barred from 10th of march, 2017, I am not going to pay 75 Rs + Service Tax.
Can you pls resolve this asap, I am pissed off and I mean it.

From: Nisha Rathod-OCP
Sent: Friday, April 07, 2017 10:50 AM
To: 'nodal.[protected]@vodafone.com' ; Corporate Assist (MUM-NE), Vodafone India
Subject: RE: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Months Bill Amount Call rental internet Call charges Conference Charges SMS Mobile internet National Roaming Value added Total Ser Tax Bill Amount has to be Made Payment Final Payable Reversal Required
Nov-16 2033.14 75.00 98.00 41.40 3.00 5.40 222.80 33.42 256.22 428.00 -171.78 1545.15 231.77 1776.92 Internet Charges
Dec-16 1319.32 75.00 98.00 134.00 9.00 1.00 317.00 47.55 364.55 500.00 -135.45 80.03 12.00 92.03 Internet Rental
750.00 112.50 862.50 Internet Charges
Jan-17 2109.52 75.00 98.00 46.00 3.00 5.40 227.40 34.11 261.51 0.00 261.51 43.94 6.59 50.53 Internet Rental
1463.03 219.45 1682.48 Internet Charges
100.00 15.00 115.00 Late Payment
Feb-17 520.33 75.00 0.00 17.50 0.00 0.00 0.00 0.00 92.50 13.88 106.38 0.00 106.38 259.96 38.99 298.96 Internet Rental
100.00 15.00 115.00 Late Payment
Mar-17 489.00 75.00 0.00 2.00 77.00 11.55 88.55 0.00 88.55 299.00 44.85 343.85 Internet Rental
50.00 7.50 57.50 Late Payment
6471.31 936.70 140.51 1077.21 928.00 149.21 4641.11 696.17 5337.28

This is the final email I am sending for settlement of this dispute, if you are not able to resolve pls take this as a request to discontinue my all 6 connection of Vodafone.

It’s not my mistake if you guys do not have proper system and for god’s sake pls stop harassing customers for no reason. Its more than 3 months I am facing this issue but there is no sign of relief.

I was committed by Vodafone staff in our premises that you will not be charged post consumption of 2GB data your speed will be reduced so from 250 bill I started getting 2500 bill. I was shocked and surprised I had to take a half day from office to visit Vodafone gallery cuz you ppl can’t resolve anything on phone, after spending 2 hours in gallery, I was promised I will not be charged for any access amount, your 98 Rs plan will be continued and got reversal of some charges, next month same thig happened and again got bill of approx. 2000 had to visit gallery they gave some reversal and promised it won’t happen again, after that again repeated the same mistake and then for entire 1 month I kept sending emails on corporate.Assist Id, more than 25 reminder I sent, no proper response.
Again had to visit gallery and now they said they we have already given you reversal twice now we cant give any reversal.
I had deactivated my internet plan despite of that you ppl are charging 299 Rs rental, isn’t in insane?

Is this my mistake if you ppl are charging unnecessarily, he accepted also that mistake is from our end but we can not give any reversal, what the hell it is?

Whats goin on I am unable to understand.
From:nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com]
Sent: Thursday, April 06, 2017 5:26 PM
To: Nisha Rathod-OCP
Subject: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]


Hello Nisha,
Thank you for contacting us. My name is Anjali and I will be assisting you today for Vodafone number [protected].
Further to our conversation today, I would like to inform you that as discussed I am passing the remaining amount of Rs.820.45 towards data charges for the bill dated 04/02/17 and the same will be adjusted against the amount due.
Also I would like to inform you that I reversing the amount towards data rental charges for Rs.687.70 including service tax towards bill dated 04/03/17 to 04/04/17 and the same will be adjusted against the amount due.
Post the adjustment there is an outstanding amount of Rs.1454.14 which need to be paid from your end.
Further escalation matrix.
Appellate Officer : Appellate.[protected]@vodafone.com
Hope I was able to assist you with regard to your query. Should you have any additional questions, please let me know and I will do my best to address them.
Your service request number:[protected]
Thank You!
Anjali Singh
Website: www.vodafone.in

On[protected]:31 PM; From: Nisha.[protected]@LNTEBG.com; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: FW: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected];
Hi,
I nisha rathod using number [protected] have been given false commitment By your customer service team.
I was told at the start that after 2 gb I will not get charged for the extra data used
But then too I have been getting charged for the same . I had already raised the dispute previously in your store
They had reversed the amount twice and was told that now I wont be charged but then too have charged for the same .
I have my numbers in Vodafone if ths charges are not reversed will be deactivating all my numbers
Regards
From: Nisha Rathod-OCP
Sent: Wednesday, April 05, 2017 1:13 PM
To: 'Parab, Nitin (MUM), Vodafone India (External)' ; Corporate Assist (MUM-NE), Vodafone India
Cc: Dube, Shikha (MUM), Vodafone India ; supriya.[protected]@vodafone.com
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Now m calling on [protected], even this number no one is answering.. almost called 10 times no answer
From: Parab, Nitin (MUM), Vodafone India (External) [mailto:Nitin.[protected]@vodafone.com]
Sent: Wednesday, April 05, 2017 1:09 PM
To: Nisha Rathod-OCP ; Corporate Assist (MUM-NE), Vodafone India
Cc: Dube, Shikha (MUM), Vodafone India ; supriya.[protected]@vodafone.com
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Hi Team,
Please action

Nitin Parab
Service Desk Executive
Vodafone India Limited
Email: Nitin.[protected]@Vodafone.com


From: Nisha Rathod-OCP [mailto:Nisha.[protected]@LNTEBG.com]
Sent: Wednesday, April 05, 2017 1:07 PM
To: Parab, Nitin (MUM), Vodafone India (External)
Cc: Dube, Shikha (MUM), Vodafone India; supriya.[protected]@vodafone.com
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Am calling from[protected] pls revert back
From: Nisha Rathod-OCP
Sent: Wednesday, April 05, 2017 1:06 PM
To: 'Parab, Nitin (MUM), Vodafone India (External)'
Cc: 'Dube, Shikha (MUM), Vodafone India' ; 'supriya.[protected]@vodafone.com'
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

I have called more than 15 times on [protected] but no courtesy to answer the phone
From: Nisha Rathod-OCP
Sent: Wednesday, April 05, 2017 12:58 PM
To: 'Parab, Nitin (MUM), Vodafone India (External)'
Cc: 'Dube, Shikha (MUM), Vodafone India' ; 'supriya.[protected]@vodafone.com'
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Nitin,
Pl answer the phone for god’s sake
From: Nisha Rathod-OCP
Sent: Wednesday, April 05, 2017 10:19 AM
To: 'Parab, Nitin (MUM), Vodafone India (External)'
Cc: 'Dube, Shikha (MUM), Vodafone India' ; 'supriya.[protected]@vodafone.com'
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

What is the update?
Are you going to reply ever?
From: Nisha Rathod-OCP
Sent: Monday, April 03, 2017 2:47 PM
To: 'Parab, Nitin (MUM), Vodafone India (External)'
Cc: 'Dube, Shikha (MUM), Vodafone India' ; 'supriya.[protected]@vodafone.com'
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

What is the update, you guys wanted 2 days to resolve
From: Nisha Rathod-OCP
Sent: Thursday, March 30, 2017 5:55 PM
To: Parab, Nitin (MUM), Vodafone India (External)
Cc: 'Dube, Shikha (MUM), Vodafone India' ; supriya.[protected]@vodafone.com
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]

Nitin,
I want this to get resolved it as soon as possible its height of inefficiency, its height of inefficiency to resolve a problem which is persisting since last 4 months and despite of my continues and daily follow up you I don’t see any result.
My out going is barred and then you ppl wiil charge rental, I have deactivated ill you charge for rental of internet, its just utter nonsense.
net
Trust me you all are useless. You all never reply to mail, msgs or calls.
I am sure if I would have called Our PM this many times he would have answered my call and resolved the things.
I have been sending mails on Corporate. Assist daily for a month but no response, I am sending mails to nitin since last one week but as always no response. We visit galleries and staff will commit things which is not at all possible for them to deliver at least in this birth .
Such a pathetic and poor service provider Vodafone is and specially its staff.
Why do you ppl take salary for free when you don’t even work.
Do whatever you want now am not going to pay single rupee, I have 6 number on my name and I will surely not pay for any outstanding and surely will ensure I port my all numbers from this filthy useless network.
WE should blacklist company like yours from our company and of course country too.
I will try my level best to kick off Vodafone from L&T
From: Dube, Shikha (MUM), Vodafone India [mailto:Shikha.[protected]@vodafone.com]
Sent: Wednesday, March 29, 2017 4:02 PM
To: Parab, Nitin (MUM), Vodafone India (External) ; Nisha Rathod-OCP ; supriya.[protected]@vodafone.com
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
Need rca
From: Parab, Nitin (MUM), Vodafone India (External)
Sent: Wednesday, March 29, 2017 1:51 PM
To: Nisha Rathod-OCP; supriya.[protected]@vodafone.com; Dube, Shikha (MUM), Vodafone India
Subject: RE: FW: Reminder 5 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
Dear madam
Need your help
Customers need to reversal
Nitin Parab
Service Desk Executive
Vodafone India Limited
Email: Nitin.[protected]@Vodafone.com

---- Parab, Nitin (MUM), Vodafone India (External) wrote ----
Dear madam
Need your help
Below mentioned case
FYI
Nitin Parab
Service Desk Executive
Vodafone India Limited
Email: Nitin.[protected]@Vodafone.com

---- Nisha Rathod-OCP wrote ----
Reminder 5
From: Nisha Rathod-OCP
Sent: Tuesday, March 28, 2017 10:57 AM
To: 'nitin.[protected]@vodafone.com'
Subject: RE: Reminder 4 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
Reminder 4
From: Nisha Rathod-OCP
Sent: Sunday, March 26, 2017 2:28 PM
To: 'nitin.[protected]@vodafone.com'
Subject: RE: Reminder 3 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
Reminder 3
From: Nisha Rathod-OCP
Sent: Saturday, March 25, 2017 2:58 PM
To: 'nitin.[protected]@vodafone.com'
Subject: RE: Reminder 2 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
From: Nisha Rathod-OCP
Sent: Friday, March 24, 2017 2:06 PM
To: 'nitin.[protected]@vodafone.com'
Subject: Reminder 1 RE: Reminder 18RE: Discontinue Internet Plan - [protected]
From: Nisha Rathod-OCP
Sent: Wednesday, March 22, 2017 5:07 PM
To: 'nitin.[protected]@vodafone.com'
Subject: FW: Reminder 18RE: Discontinue Internet Plan - [protected]
Hi Nitin,
Pls check below trail mails, for reversal o[censored]nnecessary charges.
If you check my bill of Aug, Sep, Oct 2016 what my bill used to be and suddenly they have started charging huge.
Requesting you to help.
I will only pay my rental + Ser Tax.
Top of that since last 15 days my outgoing is been barred.
Why should I pay rent for 15 days, they have been doing since last 4 months.
I get endless calls and msgs for bill payments too.. that is another torture.
Regards,
Nisha Rathod
[protected]
From: Nisha Rathod-OCP
Sent: Wednesday, March 01, 2017 12:07 PM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 18RE: Discontinue Internet Plan - [protected]
My Outstanding is 2067 Rs now and I am asked to pay. What the hell Vodafone is doing?
Who the hell is going to resolve this thing
From: Nisha Rathod-OCP
Sent: Monday, February 27, 2017 10:09 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 16RE: Discontinue Internet Plan - [protected]
Its almost a month m sending emails, but this query is still not resolved.
From: Nisha Rathod-OCP
Sent: Friday, February 24, 2017 12:18 PM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 15 RE: Discontinue Internet Plan - [protected]
From: Nisha Rathod-OCP
Sent: Thursday, February 23, 2017 9:34 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 14 RE: Discontinue Internet Plan - [protected]
My outstanding is showing more than 3000, I have deactivated net since long.
How much is my outstanding?
Somebody was supposed to call me with the resolved query. He said he will call me back in 3 working days on last Friday. Till date I haven’t got any call.
From:corporate.[protected]@vodafone.com [mailto:corporate.[protected]@vodafone.com]
Sent: Wednesday, February 22, 2017 10:36 PM
To: Nisha Rathod-OCP
Subject: Reminder 11 RE: Discontinue Internet Plan - [protected]
Dear Sir/Madam,

Thank you for your e-mail dated 21/2/2017, regarding bill clarification for your Vodafone mobile number [protected].

With regard to your e-mail, we confirm that credit of Rs. 862.5/- towards data charges has already been passed and same has been adjusted in outstanding amount with service tax.

Further, we confirm that, same will reflect in upcoming bill 04/03/2017 under page no 3 Discounts / other charges (Adjustment).
Please note reference number[protected] for your future correspondence.

We value your patience and assure you complete transparency in billing going forward.

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help,

Oais Shaikh
Vodafone Corporate Relations

Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in
On[protected]:59 AM; From: Nisha.[protected]@LNTEBG.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: RE: Reminder 11 RE: Discontinue Internet Plan - [protected];
Its 21 days I have been sending an email to resolve my queries and till date its unresolved.
Wonderful PPl and Vodafone
1st email was sent on 1st FEB, 2017 and today its 21-Feb-2017.
Now wait and watch what we can do
From: Nisha Rathod-OCP
Sent: Tuesday, February 21, 2017 11:55 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 11 RE: Discontinue Internet Plan - [protected]
Reminder 11
From: Nisha Rathod-OCP
Sent: Tuesday, February 14, 2017 11:11 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 10 RE: Discontinue Internet Plan - [protected]
Reminder 10
Am daily getting calls for outgoing, is there any one to reply? How ridiculous and careless Vodafone is. Its been 14 days m mailing daily and there is no one to resolve this.
From: Nisha Rathod-OCP
Sent: Monday, February 13, 2017 9:20 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 9 RE: Discontinue Internet Plan - [protected]
Reminder 9
My Out going has been bared, m seriously pissed.
Its such a harassment
My outgoing is showing 3000 and you are giving reversal of 800? Who is going to pay rest of the amount? Why the hell I have been charged? I m not going to pay single thing. M.litterly pissed offf
From: Nisha Rathod-OCP
Sent: Friday, February 10, 2017 10:15 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 8 RE: Discontinue Internet Plan - [protected]
Reminder 8
My Out going has been bared, m seriously pissed.
Its such a harassment
From: Nisha Rathod-OCP
Sent: Friday, February 10, 2017 9:29 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 7 RE: Discontinue Internet Plan - [protected]
Reminder 7
From: Nisha Rathod-OCP
Sent: Thursday, February 09, 2017 11:01 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 6 RE: Discontinue Internet Plan - [protected]
Reminder 6
From: Nisha Rathod-OCP
Sent: Wednesday, February 08, 2017 1:58 PM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 5 RE: Discontinue Internet Plan - [protected]
Reminder 5
From: Nisha Rathod-OCP
Sent: Tuesday, February 07, 2017 10:58 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 4 RE: Discontinue Internet Plan - [protected]
Reminder 4
From: Nisha Rathod-OCP
Sent: Monday, February 06, 2017 11:46 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 3 RE: Discontinue Internet Plan - [protected]
Reminder 3
Again new bill is generated and outstanding is 2929.56
Can you pls reply.
I have been told by Vodafone ppl that I will be given renewal in my next billing cycle
What the hell it is?
Why you ppl can’t respond???
Since last 6 days I am mailing.
From: Nisha Rathod-OCP
Sent: Friday, February 03, 2017 11:27 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 2 RE: Discontinue Internet Plan - [protected]
Would request you to activate MI_C_V_99_30d-rc299
I want this plan, you ppl have been making me fool and charging extra.
From: Nisha Rathod-OCP
Sent: Friday, February 03, 2017 10:18 AM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Reminder 2 RE: Discontinue Internet Plan - [protected]
Reminder 2
From: Nisha Rathod-OCP
Sent: Thursday, February 02, 2017 9:59 AM
To: 'corporate.[protected]@vodafone.com'
Subject: Reminder 1 RE: Discontinue Internet Plan - [protected]
Reminder 1
From: Nisha Rathod-OCP
Sent: Wednesday, February 01, 2017 3:26 PM
To: 'corporate.[protected]@vodafone.com'
Subject: Discontinue Internet Plan - [protected]
Hi,
I am literally tired of Vodafone service, I have been facing the issue o[censored]nnecessary hike in charges of bill.
Since last 3 months I have to visit Vodafone gallery for my outstanding bill.
1 18/12/2016 428.00
2 23/11/2016 275.02
3 22/10/2016 248.51
4 22/09/2016 247.72
5 23/08/2016 238.02
If you see my bill, mostly it is on an average 250 Rsper month.
Now, my current outstanding is 1320 Rs, I visited gallery twice to revise remove unnecessary charges, they said your outstanding amount has been revised but still it’s the same.
I can not afford to go to Vodafone gallery and spend hours and hours in the que.
My out going service is deactivated, what the hell it is? Should we do our work or just follow up with you guys???
Requesting to activate the plan which I was using earlier.
Regards,
Nisha Rathod
[protected]
Larsen & Toubro Limited

www.larsentoubro.com
This Email may contain confidential or privileged information for the intended recipient (s). If you are not the intended recipient, please do not use or disseminate the information, notify the sender and delete it from your system.
Larsen & Toubro Limited

www.larsentoubro.com
This Email may contain confidential or privileged information for the intended recipient (s). If you are not the intended recipient, please do not use or disseminate the information, notify the sender and delete it from your system.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Larsen & Toubro Limited

www.larsentoubro.com
This Email may contain confidential or privileged information for the intended recipient (s). If you are not the intended recipient, please do not use or disseminate the information, notify the sender and delete it from your system.
This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Larsen & Toubro Limited

www.larsentoubro.com
This Email may contain confidential or privileged information for the intended recipient (s). If you are not the intended recipient, please do not use or disseminate the information, notify the sender and delete it from your system.
Larsen & Toubro Limited

www.larsentoubro.com
This Email may contain confidential or privileged information for the intended recipient (s). If you are not the intended recipient, please do not use or disseminate the information, notify the sender and delete it from your system.

I have been using Vodafone service from last 10 years with number [protected].

1.I have given a number to port out request on[protected]

2.In gallery on[protected] Leader inform me about special offer for the number at 349 rs all calls free and 8gb data a month

3. After no receipt of feedback i have been to Vodafone gallery whereby I was informed that first request needs to be made for change then only special offer plan will start. I made a request again then after 48hrs time they had told me it will get done ie by[protected].

4. On non receipt of any feedback i mailed to nodal officer and from him received a mail confirming that your request had been processed and plan change effective from[protected] which i regret and told to undertake effect from[protected] but after some negotiate they had only waived rental part for such days.

.5. Still i was ok but when i saw in Vodafone app with details of my plan it showed me 399 double dhamaka plan switch for which i haven't requested at all. i had reagain send a request to nodal official and awaiting reply.

Value added services 376 rupees + taxes added on my number. These services are automatically generated on my number. I really disappointed about this. Please refund my money back as soon as possible .and please resolve permanently. I already once face these type of problem that time I got 1600 bill but Vodafone care members are resolve my problem. Every month I get these charges, please check it once.

DEMAND NOTICE DATED: 23.03.2017

Name : MR. CHILUKURI SATYA PRAKASH CHOWDARY
Mobile No : [protected]

Account Number : 67050855
Balance : 2013/-
Dear Customer,

You have been our esteemed customer. We take pride in being able to serve you and have always strived to serve you better.

1. You are a subscriber of our cellular mobile network and you have been assigned, Account Number, Mobile Number and you have been using our cellular network.

2. You have been utilizing our cellular network and your outstanding amount due is Rs. 2013/- of your Vodafone cellular number as on date.

3. If the said amount of Rs.2013/- is not paid within 5 days of receipt of this demand notice, we will be forced to file appropriate legal proceedings against you as deemed appropriate, for having utilized our cellular network and defaulting to clear the said sum of Rs.2013/-.

We have tried to contact you over the past several days through several means to request you for the payment due. Unless you have already made the payment, kindly take out a couple of minutes to write a cheque OR money immediately and call the below number during business hours to have it collected.

We understand that you would not like us to take any legal action; we too do not like to take legal action against our customers. However, would you not agree that one needs to pay on time for the services used by one?

For any clarification or any enquiry in regard to the outstanding on your account you can

contact: Ms. Mamatha on Mobile no [protected] (Between 9.30AM – 6.30PM),

Contact Mail id srikanth.[protected]@vodafone.com .

PL REPLY WITH STATUS AND ALSO PROVIDE YOUR PRESENT CONTANCT NO.

If you are not able to reach me OR Busy, please SMS I your Old default Vodafone mobile #and we will get back to you.

Please ignore if already paid.

Yours faithfully,

For Vodafone Mobile Services Limited

CREDITS AND COLLECTIONS.

...
After applying porting (one year back) i visited vodafone store to pay the bill, at that time i have to pay around 250 i think so, asked them to cut from my deposited money which is having 500rs deposit with them and asked them to give me the remaining money, but they said you will get cheque after 1month. i dont know what rubbish is going on there. I left from there as they said your money will be debited for ur depsoit remaining you will get cheque after 1month. i lost my phone when i was travelling, few days later i got bill stating you have to pay 2000+ rs, i cant pay that i was not used by me. so i dont want to pay. i anyone wants to force me to pay, i will pay after vijay mallya pay to banks, and banks cleared some cores of money to vijay mallya, i want banks to collect all the money from him.

Hello sir/madam
I have been a Vodafone user from the past many year
I had no problems until recently
My balance gets deducted for no reason .I get messages about activation of random packs of which i know nothing about and my balance gets deducted and this isn't the first time this is happening.even last month same thing happened
I have been trying to contact customer care from the past 3-4 days
I am getting no response at all from Vodafone
Very disappointed with the customer service that is being provided

Hi,

Date of incident : 17-apr-2017
Service network : vodafone in
Area/circle : bhubaneswar, odisha
Number : +91-[protected]

I raised a request for porting code on vodafone so that i can switch to any other network, and after that every hour i have been receiving call (6 times in total) from customer care, asking about my problem, and whenever am about to relay my problem, they are disconnecting the call. I have attached a screenshot of the same.

Moreover, on 31st apr, 2017, i raised similar porting code request, and submitted my documents to my new to-be-activated service provider, but as vodafone did not release me, i was not accepted by my new service provider.
At that very time too, i received calls asking about my issue, and i explained each and everything, but still my number was not released. For that very reason i again raised a portability request, on 17th-apr, 2017 after which the above issue began.

I am facing alot of network connectivity issues in bhubaneswar from vodafone, and other rural areas around, where i go travelling.

Please look into the request.

Thanks,
Kaushik

I do got offer from.vodfone for duble data but from 23march i have not receive any extra data which i sappose to receive
And mental harrazment is more happen in the same case
Vodafone has comitted me on 30 march they will do take action on this till date i have not receive any action
Recahrge date
23 march
3 march
And etc

On 17th of april 2017 at around 03:05 pm vodafone india deducted 150 rupees unnecessary for the service which i did not subscribed (service name - TV all channel pack). I want my money to be refunded as soon as possible. There are many similar complaint as i have seen on the complain box. Vodafone India should look into this matter seriously as there are many similar complaint which is not expected from your company, otherwise you loose your customers.

As shown in the image below when I dial *111*2*2# this message comes everytime. Even data remaining is not shown in my vodafone application. I even talked to vodafone helpline number but they says that it might be some server down error. This problem is consistent since one week now. Are your server down so long? My other vodafone number shows data available. My vodafone number with the mentioned problem is [protected]

Sir, I was doing my recharge of Rs. 197 on number [protected] but by mistake I wrote the number [protected]. Please cancel the recharge and refund the amount. I did recharge through paytm with account no. [protected].

I would be very grateful to you if you refund the amount on above mentioned paytm no.....

Dear team,
15 day back i convert my vodafone prepiad no.to postpaid vodafone no.(port in ) from pune location circle.
Now a days unbiled amount automatically incread up to ruppe 230 with activating any vas services by me.

If this is the way of your company for chargeing unofficial amount which we are not using.

This type of fraud by charging extra amount is not exceptable.

I already called so many time to the customer care but they are not ready to.listen my complain .

Please find the ss mention in the attachment.and please deactivate my account i m.not continue with this type of fraud telecom provider company.

I am regular user of above sim since last three month. On 16th april 2017 i had borrowed an loan of rupees 10. Out of these 10 rs. I had spent hardly rs.2-3. The balance of rupees has been deducted from my sim in an unauthorized way. On enquiry of the same i was not given an satisfactory reply by the vodafone customer care. Pl investigate the same

I have shifted my 10 yr old post-paid no to pre-paid one in 10th dec'16. 10th of every month was my bill generation date, but the bill was not showing in the system, so whatever due it was showing, i had to pay the total.

On 16th jan, i received following:
Monday, january 16, 2017 5:06 pm
To: debasree das
Subject: refund notification

Dear customer,
This is with reference to your vodafone postpaid mobile number [protected]with relationship number[protected].

It’s been a pleasure having you as our valued customer. We would like to thank you for giving us an opportunity to serve you.

Your refund for the mentioned postpaid mobile number has been processed. The net amount payable to you has been arrived as follows:

A. Total deposit paid by you: 0

B. Less balance amount due from you: -159.[protected]

C. Less other adjustments/cancellation fee: 0

D.net amount payable to you: 159.[protected]

Your refund details:

Cheque no: 0, cheque amount: rs. 159.[protected], cheque date: 1/16/2017 drawn on: standard chartered

You should receive the cheque within 10 working days.

Neither i received the cheque, nor it was ever en-cashed! I have written 7 emails to customer care & no response till date!

You do not value your customer. Not that rs 159 matters to me or you.
This is theft & fraud.

I need an action urgently!
I will certainly quit all 3 vodafone nos now, which is being used by my family!

Pathetic customer services.

The system keeps barring of the number even if you were not successful in reachout to the customer care.
Once barred had to wait for weeks to gether to get unbarred
Cannot reachout to the customer care at all

I can reachout to customer care from anther phone i.e., as Airtel or other services opting the option of new connection request. Only then they respond and we can catch the customer care. Pathetic services

Even when we call them, their response is pathetic. They never try to understand the customers. The escalation matrix kept is waste. They are even more a bigger Idiots.

I converted my prepaid sim to postpaid on 07.04.17. The sim got activated but from 10.04.17 im not getting internet facility. Sine then i have been calling ur customer care but not getting any positive reply from them yet.

The only reply which i get is that internet facility is unavailable due to some technical reason. Your executive ms. Ankita & vaibhav assured me that it will get activated within 24 hours but its been a week now neither i received any call form your side nor did the internet facility got activated.

Why the hell do you provide such kind of service??? You can contact me on [protected]. Hope some positive reply atleast here

My Number is[protected] and a loyal customer for years.
Vadofone activated somethinh callled Value added Service and I didn't notice my bill for years.This has been going on years and looted lot of monet from me. I never asked for VAS, but customer Service gave some wiered reason of visiting some sites for activating this.

I need all my refunds and and apology for making a loyal customer fool over years.I also think this is a scam. I called the Customer Service Team and asked to create a ticket for the same, which they didn't.
Respond quickly.