Vodafone India Complaints & Reviews

I want to convert my postpaid number to prepaid. none of your customer service executive helping me to know the process. Please get this process fast

Hi i m prashit [protected] it's my previous post paid connection which was surrender before clearing all the dues. And its surrender before the bill generated through your secv store with a letter but they did not providing any receiving and inform me that will b closed within 4days... But after 1month letter you informed me that i have some yes against this no can you please clarify me the reason why i m suffering if your executive don't doing his job...

I have recharged online for Rs. 50/- after several followups i was not able to get my amount. contact no. . I suggest everyone not to recharge online for vodafone. They are cheating us...

I have sent to vodafone and they are not responding at all. I have sent to official mail and local vodafone manager's mail also But I'm not getting any help to resolve my problem. Below is the mail I have sent to them. Please go through that to understand the problem.

Hi Vodafone,

This is C Jayakumar, I’m a government employee working in KSPCB as Assistant Administrative Officer.
I’m using Vodafone postpaid connection for more than 5 years now and I have paid all my bills on date till now.
My current plan is 500Rs one and usually will get a bill of 600 to 700 per month.

Last Month I got a Vodafone bill of Rs 1424/- and was really shocked to see this much amount. Since I was sure that I had not used so much, I visited the nearby Vodafone store in Church Street. They said will check and get back within 3 working days. And today when I went to the store again they confirmed that it was a valid call and an ISD call was done which was charged for Rs 720 for 6 mins.
Since I never do any ISD or even STD call I asked them for the details, I’m mentioning the details in the last.
Then when I searched my call logs, I came to know that I got a missed call from this number in early Morning 5 o clock on 13th March. Since it was midnight and could be some emergency, I called back to this number.
Now after doing some research I came to know that this is some hacking thing done by some fraud ppl for money.
Now I have a question, How this is a valid call? How can a call be charged for 720 rs for 6 mins?

Since it is a fraud call, these kind of calls should be blocked or added to the spam list from network company (vodafone).
I’m not ready to pay this extra amount(720), As I’m not done any mistake to pay this much amount for a fraud call.

Can you please provide me a solution to handle this situation?

In case if I have no other option other than to pay the entire bill amount, I would be very much happy to disconnect this Vodafone connection and will never use it as this is not at all safe (Remember people like me might not be aware of the fraud numbers and It is the responsibility of the Company to take care of this. Or incase if mistake like this happens then that amount which ever has been charged should be waived off)

Waiting for your reply as the last date of my bill is on 19th of this Month.

Details of the call,
Number : [protected]
Date : 13/3/2017
Time : 05:05:07
Charge : 720 Rupees for 6 mins

Thanks & regards,
C Jayakumar

I have switched plans within vodafone. I have been using vodafone since inception. I[censored] check your records i am a regular payer of of all my dues.
Your team is now harrasing me stating that my novemeber bills are due.
Why is it that i was not informed of the same during switchover. I would have gladly paid it then while i did it for my other sim held with you. This is totally unprofessional. Also your team calls me and talks in an unprofessional manner and argues with me. You have hired people who dont even know how to talk.
Firstly you are harrasing a corporate client for no rhyme or reason.
Due to all this harrassment i am not going to pay any dues as mentioned by you.

I was postpaid mobile no. 97xxxxxx40 holder. My security deposit amount was Rs.250/-. I got my post paid number to prepaid number in March 2017.
I received the following email from your Vodafone Mobile Services Ltd. office regarding the refund amount after deducting my dues Rs.155/31 from my security deposit. I don't received my refund cheque, drawn on Standard Chartered Bank so far.
I request you for early delivery of my refund cheque. The date of cheque is now over one month. I fear the cheque would be stale when I get it.
From:
refund notifation
To:
Subject: Refund Notification
Date: Wed, 22 Mar 2017 16:31:37 IST
Dear Customer,
This is with reference to your Vodafone postpaid mobile number 97xxxxxx40 with relationship number[protected].
It’s been a pleasure having you as our valued Customer. We would like to thank you for giving us an opportunity to serve you.
Your refund for the mentioned postpaid mobile number has been processed. The net amount payable to you has been arrived as follows:
A. Total Deposit paid by you: 250
B. Less Balance Amount due from you: 155.31
C. Less Other Adjustments/Cancellation Fee: 0
D. Net Amount Payable to You: 94.69
Your refund details:
Cheque No: 055114, Cheque Amount: Rs. 94.69, Cheque Date: 3/22/2017 Drawn On: Standard Chartered
You should receive the Cheque within 10 working days.
Thank you for being a part of the Vodafone family. We appreciate your association with us and look forward to serve you again.
Please contact us on our 24-hour Vodafone Care on 199/[protected] for any queries.
Yours Sincerely,
Vodafone Mobile Services Limited

Sir,
i am purchase a postpaid sim of vodafone from online site of vodafone and my reference number is 2104895 in 18 April 2017 and submit my KYC in same date but still my sim not activated my sim show only emergency and for verification i am dial 59059 but call not connecting bcoz my sim in emergency plz do help full asap .
and i am call and send the mail and they say me visit ur nearest Vodafone store with KYC .I am go to consumers Cort for this
.when I am alrdy submit my KYC and alrdy get the SMS from Vodafone that we rec ur KYC and forward to activated the number.NOW tell me what was issue in my KYC and I am submit my new KYC but I want my old KYC back and this I my last mail .i[censored] not give any result am I am go to cort and TRAI for this

CONCERN NUMBER-[protected]
SIM NUMBER-[protected] sy
ATL NUMBER -[protected]
NAME-dileep kumar

Dear Sir / madam,

My no. is [protected],

My Vodafone postpaid plan is 150 per month. In spite of that i have given the bill of INR 354/- When check with the toll free no. & also visited the gallery they informed that net pack has been activated but I don't understand how can internet start without our intimation. We have never given any request for the same. and if you check my bill record i will not used any internet data because i am not use any smart phone and also If you check my record i have hardly 3 to 4 call then why i will pay this. For around more than 15 to 20 times i have explained the scenario to your executive but still no revert so it is really painful to recite again everything.

Regret to tell you that you are not at all customer friendly people.No wonder people are switching to other service provider.

I will ready to pay my actual bill amt that means 150 + ST. I will not pay any charges for the same.

so my request to you, kindly waive off or reverse my internet charges in my bill.

I am waiting your reply.

Meena Godse.
[protected]

I dont know my [protected] vidafone number, outgoung sms s bar or not so please check and recover soon...

Dear sir this is informing you that i have taken vodafone ([protected])postpaid connection from your company and had paid 250 rupees as a security money but now i have changed the connection from postpaid to prepaid so i requested to you please refund my said amount as soon as possible.

I am using vodafone postpaid connection. My name is pankaj soni. Email : pnkj. [protected]@gmail.com. My complaints are as follows :

1. I was using this number in karnataka circle till december 2016.in january 2017 i got ported it to rajasthan circle & had cleared all the outstanding bills at the time of getting new sim from the vodafone store situated at nursery circle in jaipur. I paid the last bill of karnataka circle by swiping my debit card at the nursery circle store.

But even after that the same amount has been added in my bills & sent to me. I have sent mails with the screenshot as a proof of the payment on "corporatecare. [protected]@vodafone.com", "vodafone. [protected]@gmail.com", "pavan. [protected]@vodafone.com". & apart from that countless times i have explained the problems i have been facing to them, but it is of no use.

2. There has been some issue with internet connectivity since the time i got ported the number to rajasthan circle. These jaipur people never told me that in jaipur i will not be able to use 4g data connectivity on my iphone 5c due to some reasons 4g connectivity is not supported in rajasthan for iphone 5c phone, this i got to know from one of the customer care agents to whom i complained about the issue.

The other problem is that the network mode is changed automatically from 3g to 2g while using internet. Then again i have to change the setting to 2g & switch back to 3g after which my phone takes a while to change the data speed, which is very very frustrating.

3. I have very poor connectivity at the place of my residing. There are lot of call droppages, poor voice quality etc.

All the above mentioned problems are since january 2017. I have explained them to many employees of vodafone. But these people are showing very careless & unprofessional attitude on this matter, they do not keep any records of the complaints of the customer & every time the customer has to repeat everything to a new company employee.

Dear sir/ madam,

Request you to kindly disconnect my connection [protected] as i am unable to continue to pay the vodafone monthly bill charges due to some unavoidable circumstances. Pl take an action asap but not latter than[protected]. If required, pl contact me on my post paid vodafone mob no.[protected].

Thanks n regards,
Manan biswas

Vodafone india — complaint regarding vodafone deduction for gaana khazana

On april 18, 2017 vodafone deducted rs. 35 from my account ([protected]) for a service "gaana khazana" i did not subscribe for and again on same date rs. 45 is deducted from my account for the activation of service "dwap_vid0045_hollystoref_a". That is total rs (35+45)= rs80 is deducted from my account in 1 days for the services i did not even subscribe for and this is happening every 2 months bill. Earlier i have complained regarding this topic to vodafone care. So, kindly i request you to refund my money of rs.80 and request you to avoid this kind o[censored]nwanted subscriptions.

Hi,
I'm a customer to you guys from past i don't know how many years and i'm having a network issue from the month of january and since then i wanted to talk with retentions and i have been calling your call centres for about 8 to 10 times abbout the same everytime they simply ask me to wait for 24 hours. But on 21st april in night i again called to check about this and was talking with you guys and where the guys on phone very arrogant and then when i was talking about the same issue with your floor manager he said his name is srikant and then he was also arrogant and abusive and hung up over me. Then i called back once again but i was simply kept on hold for 30 minutes. Is this the customer service a customer who is paying you bills should get if yes then this is indeed the poorest service provider which doesn't even know how to respect customers emotions or feelings.

I want my last five call details of the no [protected]. with location

This number my wife. I know this number call details becouse i am know...

I have recharge my mobile by 349 offer and I got massage also but didn't get talk time. When I make a call sound came that u don't have value money so I did a call to customer care but they had not attended my call. I had spend a long period of 4 hours but no customer care executive received my call this was disgusting for me.please register my complain and solve it immediately because I m totally fed up by ur services....

Despite calls to customer care. My vodafone is on roaming despite being in the local operating circle.Customer care clueless.Vodafone not rectifying fault.Roaming charges getting levied.Very irresponsible company.Mobile no. [protected]

Dear Sir/ Madam

i recently ported my airtel to Vodafone, seeking the better data from your end. but i am sorry to say i was totally misled.
I was having a family plan in airtel with 2 nos ([protected] and [protected]) which was using the same plan of 1200mins talk time and 5 GB data.
Vodafone care team offered me 699 red plan +99 red plan for linking both nos. with 8 GB data and unlimited talk time.
initial team has informed me to subscribe 699 plan for both the nos. and then next day they will convert the other no.with 99 rs plan, but till date i didn’t get any respond form your team.
Again, i went to Vodafone gallery, i had informed there that if i opt for family plan then only 2 gb data and 1000min talk time will be applicable. Now I will have to pay both bills of 699 each, The lady I am speaking with are Anjali, sapna, Poonam ([protected] and[protected].

Regards
Altaf

I m Sandeep naagar I was using a no. [protected] I had twice requested for call details of my no. i had send msg twice n my amount if 49 was deducted also . But to my surprise I had not got my details even once. I would request you to plz look into the matter and provide me detials. Plz call me on [protected] or mark me mail at [protected]@gmail.com . An early revert would be appreciated.
Thanks n reagrds
Sandeep [protected]
Voda no. ([protected])