Vodafone India Complaints & Reviews

This is to inform you that I have called to Vodafone customer care (198) at 11:42PM on Monday 10th 2017.
I have few concerns about my request for changing my existing plan to 349 new plan. Your agent behavior is very rude and he puts my call on hold for 30 minutes, I requested him to transfer my call to his manager or team lead, whom I can address my concerns.
I am emailing your customer care ('corporate.[protected]@vodafone.com') since 4th of this month for changing my existing and even called number for times but no one has replied me as well as agents on phone are giving me false promises.
I have placed portability request for my two numbers ([protected] & [protected]), Vodafone is offering the worth customer service, which is really not acceptable.
Please port my numbers immediately, I don’t want to continue with Vodafone Network.

Hi team,

Rs.150 balance has been cut from my main Balance on 7th Apr '17 by saying that I have requested Top Doctors online pack which I have never asked for. I am not able to call or message 155223 to deactivate this service. I do not require this service and need my balance back. Please do not initiate such services without prior approval. I had been using this number from 10+ years. Please do not make me reconsider the loyalty.

SMS - Hello! TopDoctorsOnline Pack is now active on your number, as requested. This service is valid till[protected] and a 30 days rental of Rs.150 will reflect in your next bill. To deactivate SMS STOP to or call 155223 (toll free).

Please Deactivate this service and Refund the Rs.150 amount.

Thank you.

I am using Vodafone prepaid connection ([protected]) since 2012, recent days I am getting frequent messages as some service pack activated to my mobile no. and Vodafone deduct amount for those service from my main balance without my knowledge.

Yesterday (10/4/2017) Vodafone detected RS.50 from my balance without my knowledge, . By activating some unnecessary pack named "RE 1 STORE"... I want Vodafone to cancel this service immediately and pay back my deducted mount Rs.50 without any delay. and request Vodafone to further not deduct any amount fraudulently

My new mobile no [protected] SIM not been activated Postpaid first time need necessary action

Sanjay Bhandarkar
A No[protected]

[protected]@rediffmail.com
Held No-
[protected]
[protected]
[protected]

Vodafone is activating different unnecessary services and deducting my currency. I have complained 3 times to customer care, after that they are adding back the currency and again deducting the currency by activating different services.
This is really frustrating and my balance is getting over since they are activating number o[censored]nnecessary services.

Hello, Vodafone
I am Mithun Das, I am a Vodafone customer since last few years, but I am going to PORT your service from today … because I’m not satisfied with your service. Recently I spooked to your Vodafone Customer Care Executive name Mr.Tulsinandan Pegu (Employee Code : asinttulsinandanp )
He unable to resolve my problem hence he disconnect my call forcefully that’s why I have send a feedback regarding my call conversation, after few minutes back my service has been stop by him & block my number also . I have suffered lots of due to his nonsense behavior, after that I have spooked with another executive he also unable to resolve my issue & he also suffered me lots of, he provides me lots of wrong information he also ask to come your Mini Store on Sunday & ask to come in his Call centre, after talking & requesting he hand over the call to another executive after 50minutes and I have also spooked with him after 1hour call has been disconnected . Finally my number is unblock but they suffering me lots of & giving harassment & talk unnecessary wasting my time.

So I like to inform you first trains your employee with properly & how to treat with customer in professional call & how to serve them. No of your employee’s don’t have proper knowledge about your service also don’t know how to delight with customer politely.

For the one of your Executive nonsense behavior I am going to PORT my service to another Company, I don’t want your nonsense service. And I will send you 100 numbers of my Family, Relatives, Friends, and Colleagues also Neighbors’ to PORT the services.
Also I want my Complaint status, I have spooked to your feedback desk employee she raise a complaint but still I have not get any complaint status nor complaint details. And he have to must apologies to me on his nonsense behavior.

Hope you will understand my issue & help me to.

Warm regards,
Mithun Das
Guwahati
Contact no : [protected]
Email id : [protected]@gmail.com / [protected]@yahoo.com

I was about to port my number to vodafone listening to the attractive plans your customer care share with the customers. Not sure whats the moto behind it? Just to attrct new customers? while the time of verification your company says that plan does not exist anymore. so i dont understand do you guys dont share all the data with your customer care or there is a huge communication gap. Before getting into voda i m been manupulated this way dont know how satisfied i will be after the number is activated. I was conveyed abt 499 plan where i will get unlimited local n std calls. 6gb data every month n 9gb extra data for forst 3 months after activation. Now while verification i'm being said that the 9gb plan is no more amd also that 6 gb data is not in plan.. plan has 3 gb data and other 3 gb data will be received by downloading slme app. Why dont you keep this transperancy with old/new cuatomers at the first place?

The speed of 4G is very poor in my office and residence area in hinjewadi phase-3 and bhumkar respectively. I have taken the screenshot after speedtest in MyVodafone app and the result is hilarious (0.2 Mb/s). I have made many complaints regarding this but nothing happened except customer care calls and just says to fix problem. Every Tower an Hour!!!

First of all, network sucks and they call and gave me commitment they change the plan and later informs its expired now to raise a complaint they kept me on hold for more than 1 hour. Really is this how you people value customer who is using your service since past 4-5 yrs. Most pathetic customer service I have ever come across. Never kept their words till date. MR Ceo do you really want to lose a customer who been using ####### service.Go to hell I will port and will not pay a single penny to you and will port to better network services. #### off ****.

Regards
Harsha Vardhan K
[protected]

I am very disappointed form Vodafone care office, Gandhidham location. When I visited your gandhidham office on 1st april 2017 for get new card that time I was informed by team both numbers are free and after next day my number's service was closed and I was informed that my phone service was closed due to VIP charges and negative cpv.

Then I have went to care and given my Aadhar card for updation of address and they informed me that vip charges will be waived. But even after this my both card service was not started. I had visited your gandhidham office more than 6 time but they are not able to resolve and still my card is not working
my vodafone number is[protected]
[protected]
and other Alternative number is[protected]

Due to this mess my loan instalment was not processed as I have requested for OTP for online banking on the above mentioned vodafone numbers but as the card was not working, the same was not received and I have been charged for that by my bank.

Please inform me whether my card will get activated or no, if yes than in what time & who will bear the charges of my bank.

Awaiting for your soonest reply

Respected sir/madam, as per message i recieved on my mobile number saying offer for 342 rupees, i done on line recharge, and my account debited for 342 rupees, but pack has not been activated. So kindly can you resolve the problem.
Date:09/04/2017
Amount:342 rupees
Recharge done: online net banking imps ref no.:[protected]
Mobile no.:[protected]
Called customer care thrice they said no idea about the incident resolving. So please i request you to resolve this issue either by getting the recharge done for amount deducted or else bt refunding the amount.

Sir/madam

With reference to my complaint no[protected]

I Raj Kishor Raj one of your value Customer using a no [protected] would like to bring you a kind notice that i have port my moblie from Airtlet to Vodafone on last month.

My service got activated on 25th of march 2017. As per the treffplan I had choose 199/ month where i will get 500 Local &std call + 2gb of data. But at the beginning of the month on 1st April 2017 I got a bill of Rs 407.5 Pisa which was total unacceptable .

As I made 5 or 6 calls, 1 or 2 sms and used almost 1gb of data.

When I port no one had inform anything that what ever the date of activation would be but at the end of the month I had to pay + there are lot of things are activated with my no 499 Rs plan + 100 Rs local Vodafone.

When I called the customers Care no 199 they said these thing and I am surprised to hear these word. even i had word with Manager Sujit Paul on 5th April as per his word he asked me 3 days to resolved my issue and had promised that they will Inform me about the update . But yesterday they tried to called me 4 times but before I could speak anything they hang up the call finally I got a sms asking me to call Customer care which u did but I come to know about my issue that they have done nothing and one of the guys said he will arrange a call back from his seniors by 10 a.m but it's almost 12 no one has informed anything.

I think it was my great mistake that I had port my no from airtel to Vodafone.

This is mistake I had done that's why I have to suffer. So I want this matter to be resolved or I had to take some steps as it is total case of customer harassment. I am getting more benefit from Jio is offering 3 month free calling and 28gb per month if I pay 402 Rs. And in your case I had to Rs 407.52 for just 6 days. Which is total unacceptable.

Looking forward to here a positive responces from your side.

Thanking you

Raj Kishor Rai

I am trying to PORT out from the Vodafone network as they are not delivering the service they are promising. I tried to send a PORT request to 1900.
The SMS gives me an error saying "Unable to send".

The problem started when I did the recharge of Rs.349 from MyVodafone app from the "Best Offers" section. The recharge promised to deliver UNLIMITED local and STD calling with 1GB 4G data per day for 28 days. After the recharge I did receive a confirmation SMS stating the above service is being activated on my current no. But insted I received only 1GB 4G data and as I was making calls the money was being deducted from the main balance. I tried to call the customer care which told me that the mobile handset has to purchsed after 1st of October 2017 (the app. did not mention any such condition). Though my handset is purchased after 1st October and I have already changed my SIM to 4G SIM, I am not getting the service I was promised. I also called the Nodel centre where no one is answering the call

Due to this issue I tried for PORT out and found out that the SMS is not being delivered.

All other text messages are being sent except the PORT out message to 1900.

Hi Team,

I have ported my Vodafone prepaid into postpaid corporate connection on 30th of March 2017. My usage are in Pune and Mumbai but some reasons you peoples haven’t activated Roam life service (roaming for Maharashtra and goa, Mumbai region) on my account.
I have requested to activate this service on my account after finding roaming charges on my last bill and in current month’s unbilled amount. I have requested this service on 4th of July and got date of resolution as on 7th April. But on 7th of July the service was still in processing status and your customer care executive asked me to wait up 12 o’clock and it will activated automatically.

In 8th April morning my service still in processing status, I again called Vodafone customer care and they said: "The request was taken previously was wrong and outcome of request was incorrect". They again taken my request on 8th and again said to wait till 10th April.

My current plan is corporate 499 plan with unlimited STD and local talk and 6 GB of internet. But now because of your mistake I am getting charged for this calls. The problems that I am facing after converted into Vodafone postpaid is:
1. No one informed me about Roam life service for (Maharashtra and goa, Mumbai roaming). This should be informed from your end or should be activated by default.
2. Your customer care executive don’t have enough knowledge or information for activating and deactivating service with parameters.
3. Some services I want to activate for immediate effect but you peoples are asking me for wait till 3-4 days. And after 3-4 days I get to know that request taken was "INCORRECT".

I have ported in Vodafone postpaid because of Vodafone strong network but I was not aware with your services quality that you are providing. I agreed this like your network is very strong but I am not expecting this quality of service from Vodafone, This this really make me Unhappy/unexpected/unsatisfied. Because of your care executive mistakes I am getting charged.

Please help in this, I sill believes Vodafone as good service provider. Don’t make me unsatisfied.

Mobile Number having issue: [protected]
Plan: 499 Unlimited Talk +6 GB Internet

Dear sir

I wanted to know the name and adress of this no. ([protected]). Bcouse this person will be cheated me through online cheated. I lost my 23500 rs by neft. From this no. So plzzz sir send it's details on my gmail id my id is [protected]@gmail.com

Plzzz it's very very urgent

I was watching YouTube and i received a message containing ' Hello! Follo pack is now active on your number, as requested.This service is valid till[protected] and a 7 days rental of Rs.35 will reflect in your next bill.To deactivate SMS STOP to or call 155223(toll free).'
whereas i never subscribed for the same at first place.
I have requested already to deactivate the service but i want refund of 35 as the service above was started without my permission.

Sir on april 3, 2017 I did vodafone recharge of rupees 143.and on this recharge vodafone give me 2GB data and all local and std mobile calls free. But I meet only 2GB data and not local mobile calls free.I call customer care but my call could not joined with them
Sir I assure you, If you read this complaint then you really give me my recharge advantages
Thank you.

I have never been activated any such service called skilderby whereas company has send me SMS that an amount of 35 has been deducted from my account as the renewal charge for this service . This is totally cheating by company and not acceptable. Though I have completed the stop services facility through SMS service but would like to know who and why the services has activated in my number and why should I bear the charge
No [protected]

Hi,

I have been writing to Vodafone in regard to the refund of my security deposit of Rs. 1872. I transferred number to my wife and deposit was to be paid and they kept saying its sent and I have never received it since last 3 months. I visited vodafone galley twice.

VAS being activated without confirmation. Silk pack, WWE Zone pack. Almost 150 rupees, deducted without any warning or confirmation. Requesting an immediate refund.
And no, customer care is not helpful in the least.
Not what is expected from a trusted company, to cheat individuals for their money. I can also say that a large number of people have been victim for deeds, and there is not much that can be done by them to regain the lost currency.
A refund, along with an assurance that such activities will come to an end, is necessary for future continuation with your services. Please provide the same as early as possible.