Mar 31, 2017
Updated by [email protected] Hi team,
why i receive this mail...
Rajshekhar Saha
[protected]
[protected]
From: vodafonecare.[protected]@vodafone.com
Sent: Saturday, July 18, 2015 10:18 AM
To: [protected]@outlook.com
Subject: Re: Services Regarding Number [protected] & [protected]
Dear Mr. Chakraborty,
Thank you for your time to explain regarding disconnection for the Vodafone mobile number [protected].
We would request you to provide the reference mobile number of similar circle in which the desired tariff plan is active so that we can address the matter in concern.
The Service Registration number assigned for this correspondence is [protected].
In case you need further assistance, please do call or email us. We'll do our best to help you.
Happy to help,
Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.
Happy to help,
Ishita Guharay
Vodafone Care
Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
From: Anupam Chakraborty [mailto:[protected]@gmail.com]
Sent: 15 July 2015 15:54
To: VODAFONECARE KOL (KOL-NE), Vodafone India
Cc: KOL-CS-nodal.kol
Subject: Re: Billing Issue: Bill Discount not given at CUG Plan
Dear Sir/ Madam,
It is cleared that you have no answer to my query and it is not also cleared to me why you are repeatedly pressuring me to take my consent for providing me with a bill discount of Rs. 25 while your plan offered it Rs. 100 and other are getting the same. It is a coercion.
I am totally dissatisfied with your response and non cooperation, However, I don't have any other option expect going to resolve the matter with the help of legal forum as mentioned .
Regards
Anupam chakraborty
On Thu, Jul 9, 2015 at 11:52 AM, wrote:
Dear Mr. Chakraborty,
Thank you for your e-mail dated 07/07/15 regarding your concern for your mobile number [protected].
As discussed and explained, please note that the we will not be able to provide you with a bill discount of Rs. 100/-, however we can process a bill discount of Rs.25/- as per specification, kindly provide your consent for the same.
The Service Registration number assigned for this correspondence is [protected].
Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.
Happy to help
Debduti Paul
Vodafone Care
Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail: vodafonecare.[protected]@vodafone.com
Website: _www.vodafone.in
On 7/7/2015 11:59 AM; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: akash.[protected]@vodafone.com; anupam.[protected]@secureservices.co.in; ; Subject: Re: Billing Issue: Bill Discount not given at CUG Plan;
Dear Sir/Madam,
I am very much surprised to see your response which totally unethical and cheating with customer. it is not understand at what basis you are asking for my consent where you have beached the contact.
You have admitted that the same plan is activated with my number.This is not cleared to me that what basis you are giving me a bill discount of Rs.25 whereas plan provides a bill discount of Rs.100 per month and my other colleagues are getting the benefit under the same CUG plan, already the sample numbers was shared with you as desired by you.
Kindly, give reply, with your justification within 2 days, failing which I have to go to the appropriate legal forum without having no alternative.
regards
Anupam Chakraborty
On Sat, Jun 27, 2015 at 4:54 PM, wrote:
Dear Sir/Madam,
Thank you for your e-mail dated 17/06/15 regarding your concern for your mobile number [protected].
Thank you for your co-operation in the interim.
As discussed, please note that the number is currently active on E_Connect_3G_375, along with the CUG, however we can provide you with a bill discount of Rs.25/-, a long with the plan, kisnly provide your consent for the same.
The service registration number assigned for your correspondence is [protected].
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.
Happy to help
Debduti Paul
Vodafone Care
Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail: vodafonecare.[protected]@vodafone.com
Website: _www.vodafone.in
Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services.
On 6/20/2015 10:56 AM; From: vodafonecare.[protected]@vodafone.com; To: [protected]@gmail.com; ; ?CC: ; Subject: Re: Billing Issue: Bill Discount not given at CUG Plan;
Dear Sir/Madam,
Thank you for your e-mail dated 17/06/15 regarding your concern for your mobile number [protected].
We would like to assure you that we are looking after your request regarding the below issue of your number. We request you to provide us with 2 working days so that we can revert to you with a conclusive response.
We solicit your co-operation during the interim.
The Service Registration number assigned for this correspondence [protected].
Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.
Happy to help
Debduti Paul
Vodafone Care
Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail: vodafonecare.[protected]@vodafone.com
Website: _www.vodafone.in
On 6/18/2015 11:01 AM; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Billing Issue: Bill Discount not given at CUG Plan;
Dear Sir / Madam,
As requested please find the reference numbers below with same benefit and same tariff plan and could not understand your query about the activation of the benefit with effect or forthcoming billing cycle.. That should be effected retrospectively from the date you had committed
Reference no.
1) Arunabha Dutta : [protected]
2) Sudipto Choudhury [protected]
3) Partha Sahana [protected]
Regards
Anupam
On Thu, Jun 18, 2015 at 10:48 AM, wrote:
Dear Sir/Madam,
Thank you for your e-mail dated 16/06/15 regarding tariff plan conversion for your mobile number [protected].
As discussed, we would request you to revert to us with the reference number in which the tariff plan is active with the same bill discounts and CUG benefits for further action.
We would like to inform you that tariff conversion at the middle of the bill cycle will not enable the subscriber to enjoy the discounts that are associated with the subscriber’s current tariff.
Since the subscriber loses out on the same we proactively inform the same to our subscribers regarding tariff change to be effective from the forthcoming bill cycle. Hence, kindly confirm whether you want plan change with immediate effect or from next bill cycle.
The service registration number assigned for your correspondence is [protected].
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.
Happy to help
Sayantony Chatterjee
Vodafone Care
Contact Numbers
For any queries call 199(chargeable for agent access @ 50p/3min)
or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail : vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services.
On[protected]:51; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Billing Issue: Bill Discount not given at CUG Plan;
Dear Sir/ Madam
Please find the attached mail from your Executive Mr Raj Shrestra. and the refer the plan E_CONNECT
3G 375.
On Mon, Jun 15, 2015 at 1:28 PM, wrote:
Dear Sir/Madam,
Thank you for your e-mail dated 12/06/15 regarding your concern for your mobile number [protected].
As discussed we would like to inform you that currently bill discount is applicable in your account.
However, we would request to you to revert us with the documentation of tariff plan details that has been given to you and the reference number in which the tariff plan is active with the same bill discounts and CUG benefits for further action.
The service registration number assigned for your correspondence is [protected].
We would like to inform you that we have processed the waiver of Rs.112.36/- ( without TAX ) against the late payment charge that is levied in the bill dated 27/05/15 and the amount will be updated in your account within 18/06/15.
The credit amount will reflect under the head Adjustment on the first page of the next invoice dated 27/06/15 for your perusal.
The service registration number assigned for your correspondence is [protected].
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.
Happy to help
Sayantony Chatterjee
Vodafone Care
Contact Numbers
For any queries call 199(chargeable for agent access @ 50p/3min)
or +91-[protected] (standard calling charges applicable)
For Complaints call 198 (toll free) helpline
Fax number: +91-([protected])
E-mail : vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
Dial *111# (toll free) from your Vodafone mobile & get to know details of your last 3 bill amount, last 3 payments & active services.
On[protected]:43; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Billing Issue: Bill Discount not given at CUG Plan;
Dear Sir/ Madam,
i am using following Vodafone no.[protected] with the CUG plan E_Connent_3G_375 and i believed i am a Vodafone customer for 10 years.
currently i have seen bill discount what was committed at the time of CUG plan activation have not been given for last two month bills consecutively even after complaining to your authorized representative by our authorized official and without having any positive response from your side i am writing to you to look into this matter and oblige.
Hope your cooperation this time.
Also I am requesting to waive the late payment charges which is charged at my current bill. That the late payment was not willingly but was for waiting for your response for the dispute mentioned above.
