Vodafone India Complaints & Reviews

Hi sir,
This is to notify you that we have 8 Vodafone postpaid connections out of which one is used as broadband sim[protected] under the company name Sri balaji traders. We seemed to have a very poor broadband service from the time we got ur service and even after making a lot of complaints during bill payments the service was yet very poor. Due to the poor service we planned to stop using the broadband and we haven't payed the bill for the month of February. Your people from Vodafone reminded us about the bill delay and we explained them our issue but inspite of solving it they made a legal complain which is totally unfair because we can't pay for things in which we did not get service. They should have informed us before they make a legal move. So I request your higher authorities to look into the issue and again if this continues to be an unresolvable issue we would further proceed to publicise your bad service in social media websites which you will regret for in future.so please do contact us and do the needful

From
Baskar .k
[protected]

Have purchase Rs.50 Vodafone top up voucher Card But Pin Number Is Damaged after scratching a bit too hard . Please Give Me Secret Pin Of This Card On My Number .

I have taken rs. 346/- plan. 1gb limit was used yesterday, auto renewal did not happen till 12 noon... When i open net connection, balance received after rs. 20/- recharge was consumed without my knowledge..

Tried complaining on 198, but customer care executive does not come online
This is a fraud...!!

Return my rs. 20/- recharge value asap or i will move to consumer court

Two weeks back, I was getting a much better plan with Airtel and so I decided to port my number. However, I get a call from Vodafone and they offer me “Red Plan” of Rs. 399 with 8GB data and unlimited local and national calls for 12 months. Though not as attractive as Airtel plan, I decide to be with Vodafone and get my plan changed. My plan change becomes effective on Saturday, 18th March, 2017.

I get a message of 250 MB + 750 MB of free data on 18th March. I immediately call 198 for complaint regarding the balance 7GB data. They assure me that it will be credited to my account within 3 working days. i.e. by 22nd March.

Then I come to know that a friend of mine has been offered a better plan by Vodafone i.e. “Super Retention Plan” of Rs. 349 with 10 GB data and unlimited calls local and national for life time. I call 198 and ask them the status of my previous complaints and also about this plan. They have no update on any of my compliant. They only say that they will arrange a call from Service centre and then I can change my plan to Super Retention Plan.

Its 30th March today! But none of my complaints are solved. For the balance 7 GB data till today I have not received any message. I have not been offered the plan that I asked for.

I did call more than 5 times in last one week but no resolutions to any of my complaints!! I even wrote to corporatecare.[protected]@vodafone.com but all i get is standarised reply. Is this the kind of service offered by Vodafone to its customers. Vodafone should have a policy of standard plans and when offered, actual benefit that was promised should be made available to the customer.

I have recharge [protected] ruppees 100 bt not recharged and amount is detected on 30th march, 2017.

Dear sir mujha apke customer care sa 349 v-v unlimited offer ki jankari di gye the mine Bo pack dalaya but ab apke customer care wale bol rahe yah service bnd ho gye sir mine 198 complete no par bhout call kiya Bo v mere number par bnd kar di mere pass apke customer care waLe sa jo bat hue uski recodingh. Sir mine bhout pareSan ho raha Hu koi response ni mil rah mujha old help

Hi Sir,

I am facing some issue with my sim activation and i tried to connect vodfone care with the all feasible rights but no luck. They are not looking in my issue serioulsy and making me fool for allwhere even i go to vodafone care for the same but they are not taking the right action on my issue. Please help me out with the issue. Thanks in advance.

Below are the emails which i have sended to vodafone care for your refernce.

Hi Team,

I am contineously chasing my request from last week but i did not get any solution from all the care executive.

There are the few points which i want to highlight from the begining of the case.

1:- On sunday i went to vodacare regarding my issue and there is a executive (female) handled my case and she promised me to get reply to me by tomorrow and i did not get any response from her till now.

2:- After one day i.e. Monday night i called 12:48 AM vodacare regarding the issue and someone has picked the call after 12 min but could not speak. After 15 sec he cut the call without any word but i can sense that he is hearing my voice also i can hear background voice as well.

3:- Again i called vodafone care and this time someone has picked my call after 30 minutes but he behave very rudely with me without knowing the issue and opposed my all the request with the case.

4:- Then i complaint to vodafone for all the things which happened with me then i got a call from someone (attached email) and he talked with the gentleman and understand my issue and promised me to get a same call to you with the issue resolution but as the same i did not get any call from them.

This is very serious case which i am facing right now. My mobile number is deactivate due to some reason and it has my some personal number which i have given to my offices and banks and i am facing so much trouble due to this.

I am tried everything for the same but no luck to reach to the resolution and this is very shame on vodafone and their executives that they are doing with their customer.

Now i have only one option to go to consumer court for the same and register a complaint against you as this is very high sevierty issue.

Regards,

Nishant Kumar

I have been completely stressed out with the most ridiculous services of vodafone CSE's since the 27th March. My repeated requests have been overlooked and calls have been placed on hold for 10mins atleast.
A simple request of changing my data plan has not been sorted and I have to waste my time and money contacting the customer services. I need someone to get my issue resolved at the earliest and given some sort of compensation for the mental stress caused to me. After being a valued customer for years I'm being treated like some dirt.
Also the CSE's need extreme cs training and how to provide good service to customers.
I need my complaint to be sorted on high priority.

Internet not properly work in may phone

Hi all.. I raised the request for having postpaid connection in online. One of the agent came to my home and collected the money and document. This was happened on since last month, in between agent took my call 3 times but after few days went he didnt left my call so far. Can you please look into this.

Please find the below details of the complaint

I have sent a couple of email in the recent past as advised by your customer care, however, I did not receive any reply.

Coming to the point of concern, ..I had recently ported by prepaid sim to postpaid.

Now the postpaid people issued me a sim the very next day and also collected my documents.There was a charge of Rs 300 as "deposit fee" for which i did not collect any receipt.

Now the sim started working fine until the Vodafone verification dept came to the scenario and after reviewing my Bachelorhood life, considered it inappropriate to avail postpaid service as I live in a 2 Bhk Flat with 4 other mates.

As per Vodafone, there cannot be more than 4 people living in a 2 bhk flat.

Anyways I was unable to show my rent agreement but provided them with the electric bill.The Sim got activated and then deactivated once again.

Now The Vodafone Baner outlet being very supportive told me that verification team will be visiting your flat on Monday(27th March 2017) once again.I am still waiting for those people!!

I waited till 1 pm today and decided to end this by reverting back to prepaid.

Now, my deposit fee does not reflect in Baner System and I had to pay an additional Rs120/- considering the usage I did while my postpaid sim was active.

Its been 4 days and i have no access to my phone thankfully because of your services.

Questions for you now:

1 Why is these mail ids even valid when their is no response?
2 How does vodafone decide how many people can live in a flat and how do they relate it to credit amount?
3 If a loyal vodafone customer was using a number for the past 3 years how can Vodafone team even decide on the credit amount?
4 I was not able to use my sim for 4 days. Just like you guys can claim that i had to pay 120rs for the usage, how much amount will you be considering to refund?
5 When a postpaid sim was issued under my name why was the deposit amount not reflected in the Baner Store?
6 I need the reason why my sim got blocked twice in two days without my prior notice?

My self Sourajit Bairiganjan. I am buying a Vodafone sim card one year ago in Chennai. This number is [protected]. 4 months i have shifted in odisha. Now the problem sim card resignation failed show in mobile . now please quickly take a solution.

How can i get the details of incoming calls of last 30 days of my vodafone postpaid number? I need it badly. Plz help as soon as possible. Plz update me regarding the issue though my mail id. That is [protected]@gmail.com. Plz look into the matter early.

I am using vodafone post paid connection for last one year, every month they are activating some Value added services without my knowledge, I complained many times, some of customer care reps are not responded well, I try to port many times they convinced me with refunding the money but again and again I faced same issue so I planned to file a case on Vodafone

My vodafone postpaid mobile number is [protected] . send bill to my id: jagdish.[protected]@gmail.com plz response as soon as possible.

I am sending messages on 1900, 1909, 111, etc. like this no. but, messages couldn't send.
I am complaining about this problem to Vodafone Customers Services but, they are not giving me any proper solution.
I called many times for this problem.
But, till they didn't gave me satisfied solution.
So, I am requesting you please resolve my this issue.

Not allowing to port by playing games...its a serious offence
and not just one account they did it to both the accounts and i think to others also.
i had applied for port to jio and asked for upc
so they hiddenly charged me extra rs 90 as immediate charges (adjusments) which has now showen in my bill which didnt showed in unbilled amount and once i pay above the unbilled amount and still my porting get cancelled.
and they now say it was system error and they will rectify it now.
seriously vodafone thinks consumers are fools.
they should be draged to court for this.
[protected]XXXXXX
[protected]XXXXXX

I complained about the service calls are more disturbing to me. I contacted customer care and requested to stop such calls for about 2months but no response to it, I was told to wait till 7days but no regarding action for nearly 2months. so I am very hated to your network and customer service and I am going to change my network to AIRTEL.. Magizhchi..!

I was getting a recorded IVR message every time i was making a call that by recharging my number with Rs. 348/- I will be getting unlimited calls both local and std and 1 gb 3g/4g data free per day for 28 days. So i recharged my number with Rs.348/- adn what i got was 50mb 3g data for 28 days along with unlimited calling. So I called customer care and they told me this offer is not valid for my number. I told him that i was getting ivr messages from vodafone about this offer so he told me that he dont know about this and can not do anything. He even refused to register a complaint.

I am fed up with this kind of behavious and want to port out

VODAFONE – MOBILE NO.[protected] Complaint – Vodafone No.[protected]
March 28, 2017

Subject: Vodafone No.[protected]
My Name: SUSHIL KUMAR SARKAR
My City: KOLKATA
My State: WEST BENGAL
My Complaint Against: VODAFONE – MOBILE NO.[protected]
Complaint Category: Vodafone Complaints
Claim Amount (Approx.): 3152.46
My Complaint Description:
My daughter had a Vodafone prepaid mobile connection bearing number [protected] with data pack facility. In February 2015 she became seriously ill and could not recharge the same till July, 2015. She recharged Rs.251/- at the end of July, 2015 but could not utilise the same as she could not operate her mobile Later on myself & my daughter visited a Vodafone Store and narrated everything . After listening everything in details from us the store keeper instructed us to change the plan from prepaid to postpaid & in post paid plan Rs.251/- will be adjusted automatically At first we did not agree with changing of plans but store people made us convinced & assured after 3 months post paid plan will be changed to prepaid. In November 2015 a representative from Vodafone came to our residence claiming an amount of Rs.3152.46 but could not show me usage details which was asked for. Please note my daughter took out her sim from the mobile in August, 2015 and got a new connection. My daughter is getting letters from them threatening her with severe legal action, confinement etc which is unexpected. Anyway yesterday she got another telephone call No.[protected] from Vodafone threatening her for paying the amount & at the same time quoted the names of some lawyers she should meet immediately or else pay the entire amount failing which serious legal action will be taken. As law abiding citizen we want justice & that's why praying for immediate intervention. My daughter brought this matter over phone yesterday to the notice of Shri Sanjay Pramanick Grievance Cell, West Bengal Consumer Forum