Vodafone India Complaints & Reviews

Irresponsible Behaviour from Customer care Centre

Today My mom lost the phone in which there was Vodafone Sim.
For that I searched the number of Rajasthan Vodafone customer and found number-[protected]
I called on the number, talked to customer care executive and he said that i need to dial a number [protected] for Rajasthan complains.I had dialled that in Mumbai.
I called on number [protected] but it said wrong number.Then I called on the generic number 199.When i was talking to the customer care she said that I had to dial [protected](same number which i dialled in the starting). I again called on 199.Now the new executive said that I had to dial from Rajasthan number to get redirected to Rajasthan customer care

My issue is that why you have kept so complexity in the system.Shouldn’t I be directly redirected to Rajasthan customer care if I am requesting.Also why these customer care executive guys have less knowledge and are not consistent in their response
I called from the number [protected].You guys says that you record the calls for training and monitoring purpose so now check that

In the call they also said that I will getting a link via which i can directly block my sim but I didnt get any

Today My mom lost the phone in which there was Vodafone Sim.
For that I searched the number of Rajasthan Vodafone customer and found number-[protected]
I called on the number, talked to customer care executive and he said that i need to dial a number [protected] for Rajasthan complains.I had dialled that in Mumbai.
I called on number [protected] but it said wrong number.Then I called on the generic number 199.When i was talking to the customer care she said that I had to dial [protected](same number which i dialled in the starting). I again called on 199.Now the new executive said that I had to dial from Rajasthan number to get redirected to Rajasthan customer care

My issue is that why you have kept so complexity in the system.Shouldn’t I be directly redirected to Rajasthan customer care if I am requesting.Also why these customer care executive guys have less knowledge and are not consistent in their response
I called from the number [protected].You guys says that you record the calls for training and monitoring purpose so now check that

To Whomsoever it may concern,

I, Zubin J Patell, have been receiving constant calls from your personnel regarding me porting my number to another service provider.

This has been happening non-stop since the 7th of September 2021, when I put in my porting request

I have repeatedly requested them to stop contacting me but they keep calling from different numbers.

This is causing me much distress and is affecting my personal and professional life.

I will be compelled to take this up with the authorities if this is not rectified immediately.

Please aknowledge reciept of this complaint.

Regards,

Zubin J Patell

+91 [protected]

On 22 July 2021, I contacted Appellate Office, Kolkata, for my Vodafone number XXXXX48702, with message “I noticed that for the past three months Rs 128 were deducted three times, ‘ to extend validity by 28 days’ ”.

I consider this unusually excess deduction. So requested intervention and refund of excess deduction.

As of September 09, 2021, the issue remains unresolved, and the deductions continue.

A further contact to the Vi, reveals that the deduction was due to “avail the benefit of outgoing SMS service”. I did not request any such “outgoing SMS” service, so the excess deduction is unfair.

I request your kind attention, refund the excess deductions and resolve the issue of “outgoing SMS service” or any additional service, as soon as possible.

I have not requested for any service. So these additional services are
imposed by the Vi,
without my approval .

Please keep the basic deductions required for extending validity of the SIM, and refund the excess deductions back to my prepaid balance.

In case further details is required please write me : dr.sk.[protected]@gmail.com

Sincerely
SMI

I have recharged for 601 rs plan on 1st September, which included 3gb data per day plus 32GB, unlimited calling, 1 year subscription of Disney hotstar, and many more benefits..
Money deducted at once but no benefit was received.
I recharged through paytm gateway ..
Now both Vi and paytm both are blaming each other and no one is bothered about my mental and financial harassment ..This is just a shame..
I need the solution hy refund of my money back..As soon as possible.

Hi I'm Soniya B R studied BCA in Global institute of management... I have one back log in 5th sem due to some personal family issues n health issues I couldn't clear it...And three years of rules is not fair... because we undergo so many problems financialy and also due to pandemic for al this genuine reasons... Still our carrer will be spoile because of this...please grant me to reappear the exam again...

Hi All,

Just started Vodafone idea plan with bad experience.

We have got two numbers recently ported on VI with family plan 699 Rs. Starting month September 2021.

Today both numbers are not in service, out going calls and internet data usage stopped without giving proper explanation. We connected to vi store and 198 customer care for assistance and came to know that services are interrupted as usage amount of Rs. 3705 has crossed credit limit due to ISD calls on 7th September. This is ridiculous when no ISD was placed and system in counting ISD calls. In mobile call records are also available from last one year for local or STD calls only and no record available for ISD calls. My questions are-

- how come system record ISD calls when not placed by mobile. seems to be a major fault in system
- why service stopped after reaching amount Rs. 3705 when credit limit is Rs.2000
- how come data usage amount exceeded the credit limit of Rs 2000
- the bill record shows nothing pending as of now

Also, as per discussion with customer care 198 and vi store, this issue will only be resolved after paying amount of Rs. 3705 (for which no services used) or on 28th September once bill generated. In meantime both numbers will be inactive and service will not be restored.

I want to raise the complaint that all the incorrect charges from the month of Sep needs to be reversed as I have relied on the large service provider for their services and my trust is broken completely. Service provider should reply for all issue when the issue is from their side, in their system.

I request that my complaint shall be raised, and should get the positive reply.

Reenu

I had changed my plan from entertainment 399 to a family plan 649/- with my husband’s number as secondary. The Vi store manager was not at all efficient to handle this account and since day one I have faced so many problems that I have decided not to continue with Vodafone though I have been a loyal customer over 2 decades. It’s really disheartening to see your service level drop so bad. First problem started with the billing, then my net not working for over two weeks, not able to detect the problem. Vodafone can change plans in minutes but can’t resolve problems at all and your customer care is not to service people’s problems but to argue with them. Your executives had the guts to argue with me even though it was Vodafone’s fault. I am very very disappointed with your service and hope you guys can look into the matter. Will share the store manager details if required who lied and made us go through all this stress and headache.

Vodafone india is automatically crediting 99rs for starting VAS services. I am facing this problem from last 4 months continously.

My complaint id is[protected].

I do have call recording also.

My deceased father's simcard is missing. I used the sim (for 2 year something) after he died . But unfortunately it was gone missing from me .The simcard is taken in his name. So I cant take a duplicate sim from vi store.I need to get back that number, I request you to solve the problem as soon as possible

Hello,
I am unable to send text messages from my vodafone number.
I raised complaint many times but every, i was asked to check in 24 hrs but problem did not resolved
Yesterday, again i raised the issue and got a call from them telling i have a negative balance of Rs 292 .
I do not understand how in a prepaid number there can b a negative balance.
When asked for history, i was told by customer care that they can provide as they do not have it.

I would like to inform u that, i have many times call to vodafone customer care but they have said you have secondery no. but now is primary no. as request to vodafone and then said me you have outstanding unbilled amount but before i have paid all unbilled amount. and still now message me "see below attachment"

Hi, I have been charged with service called Telsync Games which I did not subscribed to. I have received messages for charges applied on my contact phone number. When I reach out to the number to check with any service activated then it is replied with no service activate on this number.

No network for 6 days

I have recharged yesterday for rs 601... Money was deducted but no plan was activated and no help from customer care and TRAI as well...
Mails ..Calls ..All waste
What to do..?
Help

Bcafe portal deduction of Rs 15 has been done without my knowledge.
I need a refund of this amount.

There is no proper vodafone network in Mohali 3b2 area due to which its very difficult to connect with family and office. Would request you to look into this matter as its been 8 months we have shifted here in our new house. if the situation is not resolved we will have to switch our connection and there are 6 members in family who have vodafone connection

I am using Vodafone postpaid service but after getting fed-up with high bills i decided to switch to another server so i called jio to port my sim and paid him 400/- rupees as recharge. After an hour i received a call from Vodafone care to not to switch and make commitment that Vodafone will shift my no. From postpaid to prepaid and the amount of 400/- which i had paid to jio representative will be adjusted in Vodafone prepaid scheme. But its been 4 days i am not getting reply from Vodafone . And now they say that that was a wrong commitment Vodafone cant help it.

Hi,

I have a prepaid sim of vodafone and currently I can see my balance is displaying -194. How is it possible. Also my network is not showing up

Please note that i have not been receiving incoming calls and sms on my vodafone no [protected] since yesterday evening

However i am able to make outgoing calls and also i can use internet.

This problem of incoming calls is ruining all official matters

Replies by vodafone customer care are pathetic and they simply say "Everything is OK"

Request to immediately sort out the issue

Prabir Dass
Kolkata, West Bengal
[protected]
.