Vodafone India Complaints & Reviews

Bcafe portal deduction of Rs 15 has been done without my knowledge.
I need a refund of this amount.

There is no proper vodafone network in Mohali 3b2 area due to which its very difficult to connect with family and office. Would request you to look into this matter as its been 8 months we have shifted here in our new house. if the situation is not resolved we will have to switch our connection and there are 6 members in family who have vodafone connection

I am using Vodafone postpaid service but after getting fed-up with high bills i decided to switch to another server so i called jio to port my sim and paid him 400/- rupees as recharge. After an hour i received a call from Vodafone care to not to switch and make commitment that Vodafone will shift my no. From postpaid to prepaid and the amount of 400/- which i had paid to jio representative will be adjusted in Vodafone prepaid scheme. But its been 4 days i am not getting reply from Vodafone . And now they say that that was a wrong commitment Vodafone cant help it.

Hi,

I have a prepaid sim of vodafone and currently I can see my balance is displaying -194. How is it possible. Also my network is not showing up

Please note that i have not been receiving incoming calls and sms on my vodafone no [protected] since yesterday evening

However i am able to make outgoing calls and also i can use internet.

This problem of incoming calls is ruining all official matters

Replies by vodafone customer care are pathetic and they simply say "Everything is OK"

Request to immediately sort out the issue

Prabir Dass
Kolkata, West Bengal
[protected]
.

I am trying to port my mobile number from vodafone(Vi) to BSNL. But, Vi is not allowing to send porting SMS. How to get the UPC for my number ?

Jio vs Vi. -- Jio is for economically wealther peoples as it provides only 4G services but other networks are providing 2G/3G/4G services so poor people chooses other networks as recharge plans is cheaper for 2G/3G. If they block SMS services then for people can never port their number because porting costs will be around 130/- but as per telecom rules porting is free of cost.

How porting costs 130/- ?
Providers block SMS services if customer recharges below 129/- so customers cannot port their number. i.e, if a customer who recharges below 129/- they have to recharge high price plans if they want to port..

Please Solve this issue for poor or middle class customers.

Reference #
[protected]
[protected]
[protected]
I'm from Ahmedabad and I've 4 postpaid lines. On 28th August 2021 @10.00am I approached Vi store Grand Monarch, G-1, 100 Feet Anand Nagar Rd, Besides Seema Hall, Ahmedabad, Gujarat 380007. I informed the need to migrate all my lines from Postpaid to Prepaid. Firstly, I paid unbilled amount for the month of August. Total for all the lines was INR805.00. After receiving credit notification the Vi supervisor started the process of conversion. I gave him my id proof and paid additional INR400.00 for 4 new sim and advance prepaid recharge amount total paid INR3550.00 All my transaction was done thru UPI payment so I have proof of payment to Vodafone India. I was informed that retention will call you to maintain the postpaid, I just have to refuse and within 24hrs my line will be converted. I received numerous calls from retention team and in all I refused to stay with Postpaid line. At 06.00pm I received SMS in all my lines that postpaid has been retained. At 06.30pm i approached the store and they checked in the system that my postpaid to prepaid has been rejected. Now i need to redo the entire process again on Monday the 30th of August. Meanwhile on 29th August i lodge a complain by sending an email on Vi customer care and to the appellate officer. On 30th August i was informed by the store that due to some technical issue i now need to approach on 1st of September to redo the entire process. I approached the store as mentioned above on 1st of September 2021 @10.00am and I met with store supervisor. At first he told me pay 1 day unbilled amount. I objected to it and made a call to the appellate office as my complaint was already registered. I spoke to the office and he then made a call to the store and spoke to the store supervisor. The process of conversion again begin after completion I was handed 4 new sim again and was told that will attach my complain email and send to backend team to approve my conversion. Later in the day I received calls for retention and I refused in all. In the evening I received SMS that my postpaid has been retained.
This is outright harassment.

Attach email from Appellate officer
Dear Maharshi,

Greetings from Vi

I regret for the inconvenience caused to you.

I am glad we could connect dated 01/09/2021 on your Vi number 6******.

I am summarizing your query regarding postpaid to prepaid migration issue.

I have highlighted your concern regarding postpaid to prepaid migration issue and we are working towards providing you with the best possible resolution to your concern. Soon I will get back to you with resolution on your query.

I appreciate your patience and co-operation in this interim.

Please log in to Vi App https://bit.ly/GetVIApp4 or visit to website www.MyVi.in for more info.

Thank you,

Vi Appellate.

Ratnasagar Jadhav.

Website: www.MyVi.in

Download the Vi App: https://bit.ly/GetVIApp2

WhatsApp chat with us click https://wa.me/message/2ONATA3W73EIP1

I don't want to start the conversation politely for your service. This is worlds worst service I'hv seen. Have been raising multiple concerns on data network issue, now there is a new problem where for every 10 minutes 4g data gets down to 2g and then goes down to zero.
Give me one reason why I should use your network. After I raised complaint few executives are calling saying" please send your location we will come to you and address the concern". I have been sharing my locations to multiple but non came. This is how your sight executives are working. Better close vodafone service in India. Whole my family facing the same issue.

The second concern is when ever there is a power cut, network totally goest to zero. You guys cannot afford a genrator for the Tower. ### with you service.

I will see for next 24 hours, then after will raise a port request. Done with this service ### .

Get the ### out of the Country.

Regards:
Mahendernath R
[protected].

Hello,
I have a Vodafone prepaid number, and due to constant call drops, inefficient customer support and poor data network, i had decided to port out.
The problem begins here, since the UPC has been generated, i am getting calls in almost every 10 minutes to explain the reason why i have decided to port out.
I tried explaining on a few calls, but the calls got auto disconnected after 5-7 minutes, and then i receive a call again to explain from a different executive. Worse is, when i explain a problem, they cross question details like the complaint number, when did you face the problem, whom did you talk to, was it resolved and eventually they try to put the blame on for not following up or raising a complaint.
Since morning i have received almost 15 calls from Vodafone, and i am already tired of disconnecting them.
This is very frustrating, and distracting and hampering my work. I cannot be constantly looking at my phone, especially knowing someone is going to call and trouble me for the same thing over and over.
I dont know what strategy is, if this is the way the customers are being attempted to be retained, then i am sorry i am never coming back to Vodafone.

Respected sir,

I have lost my SAMSUNG mobile phone and vodafone sim card.My Mobile number is +91 [protected].Please block my mobile number.I will submit my photograph and ID proof in nearst vodafone hub tomorrow.

Faithfully

SYED ASIK S H

I recharge my mother's number [protected] with reference ONR[protected] but the amount is not credited into the number .Is that because the phone is not a smart phone

I am living in Jodhpur City which is highly developed. Regardless other network for Vi i faces the network issue many times. Forget about 4G they just transfer me to lower than 2G. If they can't even gurantee a good network than stop making consumer fool.
I want my issue to be solved ASAP

Hello team,

I am Rashil Pradeep Shah, I have been a Vodafone user for a long time. I recently ported to a postpaid 699 unlimited plan.

Primary number: [protected]
Secondary number: [protected]

After that I got a call from a VI postpaid department from number: +[protected] and from [protected] (Same person).

A female representative was talking on call, I cannot recall her name. It was Soni or Shilpi.

She told me that VI is offering a free ad-on number on my 699 billing plan. On that, the primary number will get unlimited data and the secondary number will get 40GB of Data. I agreed to it as I found the plan to be useful for me and gave her permission to go ahead with the process. I shared the secondary number with her.

After all the process of porting was done, I checked my VI app and found out that I was scammed by the representative by her false claim. I was given 40Gb in my primary number instead o[censored]nlimited data(which is my requirement).

I have been an admirer of the company's 699 plan and I was looking forward to continuing for a long time as my average monthly usage was around 300GB approximately. But, after this incident, I have had doubts over my continuing with the company.

I wish to revert to my original plan and switch back to prepaid for my secondary number if you can't offer unlimited data.

I have proof of Whatsapp chat with the female representative and call recording. I will share them with you guys if it's required.

I am Madhukar Kale. My vi number is [protected]. I'm having trouble making outgoing calls I have trouble making outgoing calls to 10 to 15 people. Call after disconnect. This is bothering me a lot. Please fix this problem for me soon. Otherwise I will go porting to another company...

I ported from vodafone to Jio as their network services were very bad. After porting to Jio they started calling me and started sending emails saying I have to pay 734.87 rupees. When asked for the detailed bill they say they have already sent, I have not received any bill crom them. When asked to send the duplicate bill they say they cannot send, not sure what is the reason. Just for using 3 to 4 days after the port request will anyone charge...

I m trying to send sms to 1900 to port my number. But I m facing the same issue from last month. Sms can't be send to 1900 rest sms facility is working. I have recharged my number with all kind of recharge plan Vodafone have just to send one sms.

Every now and then balance is being deducted from my Vodafone number. Kindly help to regain my balance back.

I've ported my contact no. from Airtel to Vodafone and I've also inserted new sim but the verification call to 59059 is not connecting. every time I try to call at 59059 it automatically disconnects....

Vodafone network problem indoor outdoor Both Vodafone internet problem indoor outdoor Both calling problem voice sound not clear [protected] my area 721427

I recharged ₹ 79 to keep the SIM running as usual. I did not send sms to try again and again. Then comes the msg from vodafone. Recharge Vodafone for s 219 or ₹ 299 for sms service. So give me back the recharge so I can do a bigger rechagre. Calls to vodafone center they not answer my call.