Vodafone India Complaints & Reviews

Complain to Govt. of INDIA:

https://consumerhelpline.gov.in

Vodafone is deducting money from my prepaid account, unethically. I complained but they are deducting even after I complained. Please help.

Vodafone started unethical and illegal deductions (as I understand)

1) Vodafone added a service to my SIM, WITHOUT MY APPROVAL/CONSENT, and started deducting money from my talktime balance, and continuing even after I lodged complaint.

2) When I complained to Vodafone customer care, they DID NOT GIVE me any unique DOCKET number.

3) Status of my complaint is NOT accessible in MyProfile in Vodafone portal.

Additionally:
4) The latest deductions are not listed in MyProfile in Vodafone portal.

They did not mention in a recharge pack of 98 rupees that it will not allow to send the messages instead of data. while in other pack you are mentioning the things. Now i want to port my number to other service provider but they are saying i have to do another recharge but i have main balance in my vi account. this is so ridiculous. i am attaching the screen shots of the app where it is not written that messages will not be sent.
my vi number- [protected]

I have a valid recharge and 298 massages also however I don't able to send messages. Why?

I have a valid recharge and 298 massages also however still I didn't able to send messages. Why?

Almost every month Vodafone is deducting some amount from my balance for games - i am just getting message like -

Hello!
Thank you for choosing to access Bigwin Battlefield Games,
You have been charged Rs. 49
Your balance is Rs. 482.62
And
Hello!
Thank you for choosing to access Telsync Games,
You have been charged Rs. 10
Your balance is Rs. 472.62

I have not authorised this, I have never heard of this game and I have not downloaded or played any games.
I want my money refunded...

I ported my jio number to vodafone and i came into roaming. Now when i call 59059 it says please dial 59059 for tele verification. I have tried customer care multiple times but they don't provide any solution. They only says please visit to nearest Vodafone store.

I neither able to find any vodafone store near to my home where i can get any help.

Was using plan of rs. 799.The signals was not there in my area.So i wanted to Port my number into Airtel.So I called 198 to separate all three numbers on, 17th September 2021.I need not wanted the other two numbers, so I told the person that please close the other number, he told me, Sir please don't close it do it into prepaid, so I told yes.So visited the nearest Vi Store at Datta Mandir, Nashik Road, Nashik.

The executive Swapnil Jadhav, told me that the service are down please come on 21th September 2021, so I visited the vi Store on 21 September 2021 he told me that you have to pay the bill of
rs. 250.I asked him for what reason, he told me that your billing date is 9th, you have to pay the bill from 9thSeptember 2021 To 21 September 2021.I have cleared all the outstanding amount till 17th September 2021, and I have port my primary number to Airtel, so you can also do it into prepaid.He told me that you have to pay the bill then only it can be prepaid.

It is your problem we that your server around from 3 days, and I am not going to pay the Bill.

I am getting multiple messages for purchasing the gaming service but I have not buy anything actively.

Vodafone is keep on deducting the money from my balance.

On 22nd April, 2021
Hello!
Thank you for choosing to access VIDEO,
You have been charged Rs. 15
Your balance is Rs. 39.65

On 26th April, 2021
Hello!
Thank you for choosing to access Value Pack,
You have been charged Rs. 35
Your balance is Rs. 4.65

On 20th May, 2021
Hello!
Thank you for choosing to access Tambola,
You have been charged Rs. 49
Your balance is Rs. 21.02

On 6th September, 2021
Hello!
Thank you for choosing to access Bcafe Portal,
You have been charged Rs. 15
Your balance is Rs. 76.79

On 20th September, 2021
Hello!
Thank you for choosing to access Contakt Gaming Service,
You have been charged Rs. 25
Your balance is Rs. 36.79

Attached photo of the sms.

Vodafone service has become the worst ever service provider, can't make calls, can't browse the internet..what can I do with this idle and useless sim card now??Should I pack it and dispatch it to the concerned office??

Almost every month Vodafone is deducting some amount from my balance for games - i am just getting message like -
''Hello!
Thank you for choosing to access Bigwin Battlefield Games,
You have been charged Rs. 49
Your balance is Rs. 16.48''

I have not authorised this, I have never heard of this game and I have not downloaded or played any games.

Since morning 20.09.2021 I am not able to DO outgoing calls and even to customer care to register complaint. Also network switch from 4G to G when call is made or received . Not able to use data services during call
Mobile No is [protected]

Sir/ Madam,

I am a vodafone user. A balance deduction of Rs. 49 was made about a week ago, I dont remember the exact date. I could not understand the reason for this unnecessary balance deduction as I did not subscribe to any chargeable services. Therefore, I request you to refund my money as it is unwarranted. I have already tried contacting 198 but was unable to speak to any customer care executive. Please refund the charges deducted as soon as possible.

I haven't activated any games portal in my phone.. I had recharged my number few days back and it had more than rs. 100 as balance and now the balance is rs.4. Your customer care is the worst service i have come across.. Im never able to contact your executive for any of my complaints.. If this goes on, i'll need to port my sim.. Deactivate the games portal as soon as possible.

Handset inbuilt games unauthorized money deducted 25 rs. Pls refund and deactivate / black list unauthorized activation of future value added services.

Vodafone has debited my balance thrice in a day without my consent. It says I have choosed to access the below mentioned games, but I have not done anything as such. I have not authorised any such transactions.

Vodafone is CHEATING their customers by debiting the Balance without any consent of their customers.

I have received the below messages

Hello!
Thankyou for choosing to access Bigwingames,
You have been charged Rs. 49
Your balance is Rs. 131.23

Hello!
Thankyou for choosing to access Bigwingames,
You have been charged Rs. 15
Your balance is Rs. 116.23

Hello!
Thankyou for choosing to access Bigwingames,
You have been charged Rs. 49
Your balance is Rs. 67.23

22 INR has been deducted stating: "Hello! Thank you for choosing to access Games World, You have been charged Rs. 22 Your balance is Rs. ----"

Hello vodafone india,
This is a complaint regarding balance deduction from my vodafone number. I recharge my number with Rs.79 every 28 days but due to some Unusual service charges and game charges it keeps on charging me until I have 6-7 rupees left.
I really don't know the reason for these deductions.
It's been over an year I've been facing this issue and it really annoys me.
My number doesn't have any VAS activated since it was registered still these deductions are happening.
I request you to look into this matter and resolve this issue.
Thankyou for your time

Vas Callertune was activated without my permission why? Give my recharge back

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