Vodafone India Complaints & Reviews

I have a complaint regarding network issue but when i call to customer care they first time transver my call to postpaid department and then when i call them again they said u have issue regarding call divert but my problem still presist 3 time when i talk to senior they said call to 199 .. i am very much dsattisfied by the customer care service ...

Hi every one
Still waiting for the response or please allocate relationship manager for the same and provide the contact details
Nobody is worried about what issues are faced by us
We listing ivr due non payment of the bills as we are asking for the final payments (after reversal) to be made
But nobody in vodafone cares about our issues
Infect all vodafone team is working in very very pathetic way

Hi,

My outgoing sms is barred for no reason. When called the customer care they say i must hv sent bulk sms n hence barred by trai. And advised to visit trai or Vodafone website to find the link to unbarr. I spent some time to look for the link but no luck. And they said can't help with that. Need to find on my own. Where the hell should i go n find the link. Searching over the Internet n find nothing.

Sent sms only to the gas agency for gas booking n couple of times to others. Why the hell one would send bulk sms when u charge 1 rupee per sms..are we mad.

Pls unbarr the outgoing sms.

Number : +[protected]

Thanks,
Thummaraju

I am a Vodafone customer since 8years. I have 2 numbers [protected] and [protected]. Last August 2015 I put the sim cards in cold storage by paying 550Rs per SIM card at Kalyanagar Vodafone store, bangalore.i came back to India now in July and my sim card was deactivated!! On calling customer care I found out that I have outstanding bill of more than 800 Rs.! Vodafone is charging me rental every month even though my SIM cards were on PAY PER USE PLAN. After visiting vodafone store at new bel road I got my SIM card activated. So my SIM card has only been active since august 1 st week. now last week my sim card was deactivated again! Customer care says that until I pay bill SIM will not be active. They have sent me a Huge bill of 1300 which includes the rental of the previous months when I was not in the country. WHY AM I BEING CHARGED FOR THE MONTHS I DID nOT USE THE SIM CARD WHEN I HAD PUT THE SIM CARD IN 'PAY PER USE ' PLAN??? I spoke to yogesh from Vodafone ([protected]) who agreed to waive off the Non usage charges for which we were charged, but now doesn't answer calls inspire of calling him more than 30 times a day! The mistake from Vodafone has not been corrected still. I am 8 Months pregnant and this ks putting me through mental harassment!I am unable to make calls if there is any emergency as vodafone keeps deactivating my connection every week. I want a resolution for this problem immediately failing which I will approach Consumer Court for Justice.

I have ported from Airtel to Vodafone RED999 plan recently. I am facing issue of not placing/receiving any calls while in 4G mode. I have raised this issue multiple times to the customer care executives. They ask me to switch to 2G while making calls and they have service of making calls while in 4G and 4G is only for data not for calls. This is a rip-off from the Vodafone Team. Now I cant shift to other networks till 90 days.
Please take a necessary action against the Vodafone for not informing the customer about this while taking the connection and not responding properly when I raise the issue.

I have received vodafone postpaid bill yesterday in which I was charged 786 rupees in value added services section for making a special call on 51717 as I came to know from customer care executive.

However, I never made such call and I never talk with anybody for such long duration. I have checked on internet many peoples have complained about this billing on the name of Special call 51717. I am collecting the relevant information regarding the same.

This is not really fare billing.

Waiting for your reply.

Nishant

Sir,
My recharge of 50 rs to my Vodafone number [protected] was not success full, Is there any way to cancel the recharge or complete the process or can i get my money back.This is not first time losing my money while recharging with oxygen .You can contact me at [protected] and please consider my complaint as a serious issue .I think you will take acceptable action on my complaint
thank you

I called at 3am on 2nd Sept.2016 to Vodafone customer care Delhi, Ashish picked my call & firstly gave wrong information & tried to fool me. Please listen to the call recording. I called second time then 2 persons started talking & tried to irritate me & didn't give information & behaved very badly, started making fun. Please I personally request you to listen to the recording. Because I was in urgency & they laughed & made fun on phone among themselves but didn't help me.

Sir mai ne apke vodafone store wale ke pas mere postpaid no. [protected] & [protected] Ke extra paise ka bil bhara usne jyada paise liye aur band kar ke deta hu bola par abhi tak card band nahi hua. Mai pichale do mahino se apke vodafone store ke chakkar kat raha hu apki itni third class service agar muze pahile malum hoti to mai kabhi postpaid me ata hi nahi . Apke gangakhed wala vodafone store wala sidha bol raha hai ki port karke dusare company me chle jao par mai to vodafone prepaid karawa ke lena chahata tha aise apke coustomer badhenge ya ghatenge. Take strong action angainst Gangakhed vodafone store owner.

Vodafone has wrongfully deactivated my mobile No. [protected] without my approval and even immediately allocated to some one.I am holding this No. since last 9 years with 4 associated Nos. and paying my Bills regularly. Despite my e-mails to appellate and nodal department I have not received any reply since last 4 working days. My no. is associated with many agencies including Banks. I am 63 yrs old, Sr. Citizen, and heart patient. I am suffering on many fronts. Company is extremely callous. L M SARDA

I recharged my Vodafone number by Rs. 299 on 23rd Aug 2016 and on 29 it showed me that I have used 50% of my internet data plan at 3:02 pm, after 5 mins I received a message that 90% of your data has been used and at 3:12 I received a message that you have used all your data plan and finally at 3:15 my balance was Rs. 37 and they deducted the complete balance. I recharged again on 29 August and within 2 days they deducted the complete net balance despite I was using it at 2G. They don't have any answers for the questions. They are just waste people with zero information. I am afraid of recharging my phone with internet now as they deduct complete balance. Please help.

I have ported my number -[protected] from Mumbai to Pune circle. My bill in mumbai circle was INR 2106/-. However, the bill was not right as wrong roaming charges were added into it (told to m by your official). I requested for a revised bill a number of times but it didn't happen. Then finally i paid the bill that was there-INR 2106. Now, my current vodafone service plan has been stopped though i have made the payment. I have been calling & talking to your mumbai circle, pune circle-no one is helping m out. On 31st aug, the mumbai circle official confirmed the payment and told me that he was sending a request to pune circle to restart the plan and within 30 min it will be done. It didn't happen; my service plan is still not active. I called the pune official today and he told me that their system is still showing that i haven't made the payment and i have to go to a vodafone store. I work in an NBFc and work even on Saturdays- it is not possible for me to go a store. I don't understand why do you people harass your customers so much. Why can't the pune circle official simply restart the service by connecting to the mumbai official. Why should i keep doing things. First i have been charged more and then my service plan is not active.I request you to please help me out.

Hi,
I have bought a new sim card in billing of Vodafone 2 months ago number [protected].
My plan is 99 + 50 = 149 + tax so total should be near 174. They send me bill of 354 of 1st month they say 2 other schemes are activated on your number, which I had not told them to activate they activated at their own, then also I paid them 200 rupees on 12 Aug. And when I gone to complain about this problem they said this will be revert in your next bill so I waited for the second month bill.
Now the second month bill came and it is near 330 so I visited the gallery again on 31 Aug and said them my problem but they are not reverting perfect amount and not giving me proper answer so I told them that I will complain about this in Police then they told me do what u want to do. So please help me for this and help me settle my bill and I want to ask for compensation for this much harassment from them.
My email address [protected]@gmail
My mobile number [protected]
Vodafone gallery I visited is in Mumbai near gaiwadi.
Thanking u

I have a prepaid DoCoMo no of Odisha and I applied for MNP at Vodafone Infosys campus store on 11th of August. The guy in store told me it will take 7 days for MNP to happen and it has not been done yet. Its the 22nd day today.

I have been visiting the store daily from last 2 weeks only to get assured that it will surely be done on that day but then I get the opportunity to visit the store again next day to hear the same story.

After 7 days of making the request I was assured for 2 days that the thing will get done by midnight.

Then after 3 days I was told that by mistake we(Vodafone guy) entered 'Infosys pocharam' instead of 'Infosys gacchibowli' in some form due to which the process has to be restarted and it will take 2 more days.

2 days passed by and from then I have to visit the store everyday after coming to office as if it's part of my job.

The store guy assured me on last Friday ie. 26th that it will surely get done or else you call me tomorrow. I called him thrice only to be either put on hold or call being rejected.

Then on Monday ie. 29th he told me "I guarantee you Sir it will be done by Wednesday. Its a 100% assurance".

Today I was told that activation team has rejected my application for some 90-days issue. FYI I have been using that no. since 2012. Then post verification request was made again with 'Fraud rejection' remark and the activation team rejected that again. I don't understand what this activation team is up to. (They are doing their job so well.)

I have a doubt that if the activation team has rejected the request twice it must have happened a week ago, but then I was not told about it. Rather I was assured with 100% guarantee of job getting done.

Now the guy in store has set a new deadline which is 6th of Sept for the process to get completed which will be 27th day from the date of request.

Dear Sir/ Madam

I Have all ready use to Vodafone Nos OF MNP
Name Of Firm- M/S GOBIND INDUSTRIES, ADDRESS- DEVI WALA ROAD, NEAR FUN PLAZA, KOTKAPURA -151204
Reason Of Complaint Vodafone 1 Booster 2 Rang Tower All Ready Installed in My Factory But Still Network Problem Still Pending . So Many Complaint In your network team, But still facing Network issue

Please Solve This problem on urgent basses
Contact no [protected]

Thanks
Gobind Industries
[protected]

Hi sir i m kalpit shah
vashi navi mumbai
[protected] my number postpaid vodafone
3 month ago i port docomo to vodafone service
u r employes sameer. branch in bsel tech partk vashi navi mumbai branch
sameer told me u r vodafone plan
rental-299
net-3g4g -1gb free
2g unlimited free
loc min- 800min free
he said lifetime same plan no changes
but after 3 month nw rental 800 n net just only 1gb free
so i complaint vodafone care n service center
but nt responding and nt solve my complaIin
plz solve my coplaint
othervise i complaint TRI n POLISE STATION
.hope u best services n solve u r vodafone services

Hi,

I am writing this mail after facing a lot of frustration from your Vodafone Services.

This is a case of forgery which has been done by an agency who is into collection of Vodafone Bills.

Case Of Forgery:-

On 9th July 2016, a call from your Vodafone agency came to me regarding the collection of the bill. My total outstanding was 5180/- ( rupees five thousand one hundred eighty only ) at that time, for which they said that they will provide a waiver of 2080/- ( rupees two thousand eighty only ) and i have to pay just 3100/- ( rupees three thousand one hundred only ).

They collected the payment of 3100/- ( rupees three thousand one hundred only ) from me on the same day, 9th July 2016 and committed me a waiver of Rupees 2080/- ( rupees two thousand eighty only ) within 7 days from the date of collection which is 9th July 2016.

I followed them for several days. i did so many calls to your vodafone customer care and they just kept the matter lingered on. after few days, the agency persons started ignoring my calls. they started refusing to give the waiver which they committed to give. i got frustrated from them and kept on calling them so many times but they did not pick even i did not get the waiver from vodafone customer care.

This is a case of forgery and i am filing a harassment and forgery against Vodafone and those persons of your agency.

I want my waiver anyhow and i want that those persons must leave their job from there so that other persons may not suffer as i suffered because of them.

I am giving you the details of that agency and those persons here below and i want a quick action.

Name Of The Agency:- M/s Hi-Tek Investigation Services Pvt. Ltd.

Address:- 303, Sarin Sonia Sadan Tower, G - 11, Community Centre. Sonia Cinema Complex, Vikaspuri, New Delhi - 110018

Agency Phone Numbers:- [protected], [protected]

Mr. Durgesh & Mr. Krishan Kumar are involved in this whole forgery case.

Mr. Durgesh - [protected]

Mr. Krishan Kumar - [protected]

Looking for a quick action.

With Best Regards:-
Amit Mutreja
[protected]

While recharging online from my ICICI account option of choosing amount was given.. I chose 150 with talk time of 147 as per site.. When the transaction was processed I received message that talk time was for 127...upon rechecking previous occassions same thing has happened three times. In the last two weeks. 16 Aug. 26 Aug and 1 Sept today.
Is this a site issue or a clever way to cheat unsuspecting people. Please check the site. Recharges done for 350 and 500 received equal talk times respectively...

To day on 30th Aug 16, i recharged my vodofone phone no [protected], for RS.89 as per SMS message recd from them as the validity expires on 30th.
However, out of RS. 89, they have appportioned RS.75.28 as access fee and only 2.11 as talk time and 11.61 as taxes.

After purchase of sim in the first week of Aug 2016, after a month o[censored]sing the sim, i don't find any logic in charging the access fee which, i am sure have been charged on my first payment of Rs. 100
I find similar complaints from other customers all of which you have referred to company nodal officer but result of which is not being shown nor any feedback or reply from the company or customer. Is there any action to either to TRAI or consumer court if no satisfactory reply from the company?

Pathetic service and when it come to bill they send high bills i want my contract to be cancelled call me on my num [protected], really fedup no proper internet
pathetic service
will not pay my bill until yall call me, How disgusting service providers yall are intead of calling and understanding my problem or issues i faced
yalll are send me bills
didn't i made my self clear till the time yall won't call me to discuss the issues i have faced i amnot gona pay penny
and gona crowdsource about the pathetic service yall provide gona make sure no one in family friends or reatives purchase vodafone simcard