Vodafone India Complaints & Reviews

I have been facing while using calls and i am unable to use any internet and submitted complains many times in customer care. Nothing was fruitful and i want refund of my money. Earlier i was using vodafone postpaid services in which they used to add extra amount in bill in name of services which i hadnt chosed but now they failed to provide proper call or data network. My phone has data recharge and i cant get any 1 signal or access a whatapp message.

Last night at 12:30 a. M vodafone activated a service called mobilemela and deducted 25 rs from my talk time balance automatically... Now customer care executives are not receiving my phone call @ 198 or there is no response from vodafone...3 days back also similar thing happened and 25 rs deducted automatically... Please refund my money immediately.. Otherwise i will have to switchover to other networks...

My vodafone no - [protected]

I was a Airtel Mobile wifi user enjoying 4 g at good speeds . I received a call from Vodafone on 07.08.16 and informing that Vodafone has introduced a ALCATEL LINK ZONE which is 4 g and the speed is excellent and there is a promotional offer of Rs 2699. with 4 months o[censored]nlimited 4g usage. On assurance of good speed and considering Vodafone as a reputed service provider . I agreed and the person came over and handed over the sim bearing mobile no [protected] along with Alcatel link zone. i paid cash and a receipt was handed over issued by Alpha Hi Tech BPO pvt ltd. Contact No[protected] and mobile contact no [protected]. I called up Vodafone and they informed that it is not a vodafone product and they were not marketing Alcatel link zone.

The next day i activated the sim and since the past one month. i have not been able to use the Alcatel Link zone because there is no connectivity, forget 4 g . I am not even getting 2g on the alcatel link zone.

Considering the above. I must inform you that the quality of franchisee appointed are not as per standard. They cannot even speak properly, they are tutored to misguide people and lure them in to getting connections. The product is substandard. The receipt issued is not from Vodafone directly but when they speak to you they say they are calling from vodafone thus misguiding subscribers.

I have paid Rs 2699 but have not been able to use 4g simply because there is no 4 g . Vodafone has adopted a novel way of collecting advance and fooling / cheating subscribers with fake products and offers. I would like a full refund to be made payable as i cannot use 4 g services either at my residence at Napeansea Road or any other place where i carry in person. Either replace and it should function or refund.

A prompt response from you will be appreciated and stop these third party franchisee from making false and misguiding tutored claims over the phone.

I can be contacted on [protected], [protected]. I am so disappointed with your services that i am going to discontinue all my corporate Vodafone nos too.

Regards

Arzan J Ghadially

Dear, sir mere address se me kiraye dar ne vodaphone postpaid connection liya. Vodaphone mini store bina address verification ke connection de diya.
Mai chata hu ki iss connection ko jald se jald deactivate kiya jye. Mai nhi chata ki future me mujhe koi dikkat ho.

My postpaid no is : [protected]
Connection person name : gautam kumar

Thanking you
Your sincerely
Shiv gupta

I tried recharging my data plan through Vodafone APP and when my mobile number got recharged than twice of my existing balance in the mobile got deducted eg. Rs.96/- & Rs.96/- but i there is no resolution given till date. On top of this I had been given wrong information by customer care agents, even that number of mine have been bared to reach customer care. Keep calling them from other number but every time they are proving different information with resolution.

Dear sir,
I am using vodafone mobile service since july-2016. I want to disconnect my postpaid number from 1st of oct.-2016. Kindly disconnect my number from said date and return my security deposit at the earliest.in any case call my mobile number[protected]/[protected] or mail me on [protected]@yahoo.com kindly do the needful

Thanking you
Bibek dey

Hey,
i have raised issue multiple times in last one week.

There is no network for calls in the area of civil lines.
The bars show full but impossible to call or talk.

They are asking to wait till 20th of October which is 2 months since the issue started.

i am attaching the conversation also where the seller help had no solution or knowledge of said problem.
They are not aware of the issue either, nor can they give status of towers in my area.

I am paying 24k per year to them and they have not been able to resolve my network issue or call drop issue.

My residence is in Delhi Civil lines area near kashmiri gate

Sample complaint letter

Pankaj mehta
H. N0=387/1, ext-2c, nangloi gali no-17
[protected]

Date

Dear mr. Vodaphone

Subject-: call drop & poor signal, in my area (Rohini-sec-3

I am complaining because from last 6 month, ([protected]) i am facing problem in network, and call drop, so many times i called on customer care,
Sending so many email, but now, my patience break, i have four vodaphone number, and going to port my number into airtel.
My another number - [protected], reguraly i am paying bills on time, why???

Since from 1 yr. Almost, having problem, but you people don't care, why???
Very bad customer service. Almost 2 weeks no body has still got in touch.
Same reply on twitter some one will get in touch. Its better to port out from vodafone. I[censored] don't care, and thats not your father's money, which i am paying to your company
Note: i will not pay any single money till network problem solved,, jitna bill banana hai, banate raho... Me bill pay nhi karunga,
Or others nother port kara lunga,

I look forward to hearing from you as soon as possible to resolve this problem. If i do not hear from you within 3 days.
I will file complaints with the appropriate consumer agencies and consider my legal alternatives.
I am enclosing copies of my receipt. I may be contacted at the above address and phone number.

Sincerely,

(Pankaj mehta)

Dear Sir/Madam
My Account number is[protected] .Pathetic Experience I am using Vodafone Service since 2.0 years & now I come to know That Vodafone is making fool to their customers. I got A bill For Above Number Stating For Internet Bill Usage of 2, 425.16 Mb.Which I never used. When I Asked For The Justification Vodafone customer care Executive is saying that this is a Corporate Plan They Don’t Have Access to Account . I am very disappointed by the Executives Need an Appropriate Reply As Soon As earliest. I Believe Vodafone Serves The Best. But After This incidence I lose my faith From Vodafone. My intention is very clear I “ll only Pay Which I had used not a single Penny above That. Still I m not getting any call from Vodafone team & Mr. Sunil Sood try to help me out and resolve my bill issue.

I am an postpaid user of vodafone since last 10 months having plan rs 399 rental but i am unable to use the service cause network of vodafone in my area is so dull... other telecom company launches 3g & 4g services in my area but vodafone unable to give that type of services here is only 2g service is available but that is also dull & poor... tower range is only 1 to 1.5 km after going long to this area their no network of vodafone.. & also tower area while sitting in home their is no network of vodafone i am facing this problems since last 4 months for this i contact network team they tell me within 7 days the problem get resolved after days vodafone call me & tell their is tower requirment in my area this problem i am facing from 2 years & they tell me now so pls help me to get better service of vodafone

Hello! Fun Store pack is now active on your number, as requested.This service is valid till[protected] and a 5 days rental of Rs.30 has been deducted.Your current Balance post service activation is Rs.10.1684.To deactivate SMS STOP to or call 155223(toll free).

Without even confirming that I need this or not Vodafone has activated some stupid service and deducted from my account. Please help.

Sir/ mam
my village is network problem hai jisse baat karne ya net chalane me muskil hota hai isle sir se nivedan hai ki mere village me tower lagwane ka kast kare. tower lagane ke liye rent par hamare khet me jamin mil jaye gi. aap ki aati kriyapa hogi
thanku you.

mo- [protected]
vill - govindpur
post - karampur barsawan
distt - ambedkar nagar
pin- 224234
UTTAR PRADESH

Vodafone has been sending messages that services like lifestyle and follo have been added to my number on my request. I have not requested it. They have cut a total of 25+35= 60 rs from my account. This is an absolutely unethical professional practice on their part. I demand a restore of my balance and an end to this harassment. I have deactivated the service immediately, but the balance has not been restored.

Hi my mobile no. is [protected] received bill for month of Aug provided 106 rs is internet charge for use of 26 MB. Up to last moment of release of bill there is no display of data uses in mobile vodafone apps but they provide data uses in bill. in month of July they given more than 300rs for data charge for o[censored]se of only 64MB DATA after complaints then they deduct these amount from bill. I am not using internet from this no. I am using wfii internet. so kindly look this matter even if I used internet then why it not shown on mobile app before bill released. to register my compalaint when I call to customer care on 198 no. on 5-sep-2016 time1220am in night time executive name jitesh gupta was argued a lot and instead of taken my complaints rudely talking without any sense. these are worse executive I ever talk on customer care

I got message on my vodafone number
"thank you for choosing vodafone 3g! As a gift from our end you get 30days subscription to online movies & entertainment on hungama play & hooq worth rs498 absolutely free. Just install vodafoneplay app from http://bit.ly/298CXjA and claim ur free gift. First login on the app needs to be on vodafone network. Tnc apply." at 17.08 hrs.
Then at 18.10 i got this message"
Hello! Movies pack is now active on your number, as requested. This service is valid till[protected] and a 10 days rental of rs.60 has been deducted. Your current balance post service activation is rs.134.96. To deactivate sms stop to or call 155223 (Toll free)."

Even though i had not sent any message rs 60 were deducted from my balance. This is ridiculous.

Dear Vodafone Team,

My Vodafone no. is [protected]. I am using Vodafone from last 8 years. In this month, I received my Vodafone bill and shocked that I have been charged wrongly that 400 Rs. was charged for some ISD call and I have never ever call at ISD call.

My unbilled amount is 1207.17 Rs. and as per bill and customer care representative, I have made some ISD call on this # [protected], which I have not done.

I called at the Vodafone help desk on dated 03-06-16 at 9:05 pm and told them about the case but they have given vague reason which is not acceptable at any cost.

Kindly look this matter and solve the problem on urgent basis.

I hope you guys will solve this problem ASAP.

Thanking You.
Regards,
Ajay Pandey
[protected]

Every time vodafone make bar my outgoing calls and net before generating bill or on the time of generation.some times i am in out of station suddenly i came to know i cant call any where because my bill is going to be generate or generating.what is use of post paid.without any intimation how they can bar my calls.i will make port to TATADOCOMO.
[protected].
gaurav singh

Inspite of my visit to the TTKROAD stores and followed with subsequent frequent reminders, I am sorry that the above phone no.is not yet unblocked due to TRAI regulations which is not applicable since all SMS sent were of personal ones and not commercial ones as detailed at your stores. Pl.restore immediately SMS forwarding in the above no. and advise compliance.

Hi

I am a Vodafone postpaid customer from long. I requested for another Vodafone sim (4G) for using that in a dongle to browse internet through laptop. I requested online and got call from someone named Tanmoy from the number [protected]. He convinced me well and I decided and requested him for a Vodafone 4G sim only without dongle and I have chosen tariff plan of rental 750 rs. I got it on the same day and it got activated after 2/3 days. But as I was not having a 4G dongle, I was not being able to use it. I called up that number again and Tanmoy told me he will look into that matter and let me know. I had discussion with him one week before today, but till today no response. I again requested for a dongle through online and another guy called me up today from [protected] and I told him I need a 4G dongle and he also told he will let me know. I don't understand what's the problem, customer is approaching to them for buying a dongle and they are not at all interested it seems. Can someone please help me? My contact no is [protected].

On 27 aug 2016 vodafone executive collected my document to convert my cell no [protected] from prepaid to postapid.
Promised 3 days but till now i am following up with the vodafone customer care but they dont guide properly.
My prepaid no is disconnected by them but my new card is yet not activated.
Facing problem due to them but no solution provided by vodafone customer care.
Kindly help asap