Vodafone India Complaints & Reviews

Vodafone has highly disappointed me by displaying wrong information on their website.They failed to update their online website and showed a plan which had changed a month back resulting in wrong recharge in my phone.the website did not prompt me that the plan has changed and i got an unnecessary recharge on my phone.The customer care executives were highly uncooperative and said that their was no compensation for it.According to them i should i have called before getting the recharge done.this coming from a company which is advertises its website and app with so much of pomp and show!

Grievance description : with respect i beg to inform you that i am the customer of vodafone mobile company since the last nine years. I am holding the pre paid connection of my mobile no. [protected] my connec-tion was disconnected on 13 th july 2016 without informing me. When i personally enquired about the closer of my connection to the vodafone customer care centre at leela bhawan patiala they replied that you should submit a copy of one id proof. Today i again approached to the same centre for submitting the id proof the connection was already closed and replied it cannot be restored. If you required the same number then it will be given to you on the post paid basis. So i could not give up this number and hence i have to submit the security of rs 250 to get this number. My request is to the authority to restore my number as pre paid instead of post paid. The connection was closed without any intimation or sms to me. I again request to your good office to look in to the matter personally and reactivate the connection as per pre plan basis. Regards tarlok singh house no. 16 guru nanak nagar tripuri patiala

I am writing this email to raise a complaint about inappropriate bill generated for the number [protected]. Just today i have seen.. I just spoke to neeraj from vodafone care and told that i did not received any update for 1400 rupees. But was getting updations on vodafone app which was something around 400.. He told me that you were not getting correct billing updation due to some technical issue.. I have download the vodafone app for every single updation. And i keep checking it for bill updation whatever mintues and data i am using by every hour. By yesterday unbilled amount was 400 something rupees. But today its showing 1400, its unacceptable amount which i can not pay.. I should have atleast got some alerts about my unbilled amount so that i can be aware and can not use this much data and talktime minutes. This amount is out of my limit which i can not pay.. I can pay 299+payment for 2gb data+1000 mintues which i have used.. And extra charges for data and minutes without any billing updation i will not pay.. I am very disappointed because i never expected this would heppen with me because i was a loyal customer to vodafone services. I need a solution otherwise unwantedly i would have to be disconnected from all of yours services with no payments at all

Sir my name is dyaneshwar jadhav residing ugar khurd my ph no is [protected]
Sir i have recharged with rs 95 for 2g data pack on[protected] and got balance of 1 gb 2g data
As per new guide lines of trai to avoid loss of main ac balance when net pack is over we have to send a msg "stop" at 1925 and yesterday i have sent it (23/08/2016)
After sending the msg company activated the process but they have deducted my data pack also of remaining 950 mb
Today when i complained at customer care they told that i should msg when there is no data balance in a/c but unlike this inany other network it is not like this and it is not mentioned by trai also like this
What is the meaning of this we should wait for what when our data balance is over and after deducting bal from my main a/c then should i send a sms, this not the way
Sir i use other networks also like idea, tata docomo but never they have troubled me like this
Sir after deactivating my data pack unknowingly today when i started data conection i lost 12 rs why i should suffer this one and when i told the customer care to take down a comlaint they didnt took my complain also
Sir pl take severe action on this

I had change the network form aircel to vodafone, i had paid my previous operator bill and current operator bill of two months but you both operators aircel & vodafone are playing with us also disconnect my outgoing. So many times i called and asked to both operator but you're playing and said cool ask to aircel/ask to vodafone not even proper response from both operator's, in my life i never ever seened like this kind of very very poor network "[protected]". I had faced lots of problems also had stressed in my life and lost many clients in my business because of your both operators. I attached paid receipt for your reference.

Sir,

( a ) Our no [protected], Name on 225 company ASC type c, Officer Comanding, Napier Road Hasting, in our bill 21/5/2016 to 20/6/2016 added unauthorized VAS 1000/. we did not active Value Added Service from our mobile no because my mobile is NOKIA 1280 from last 7 months but show VAS in this bill. we are in very critical problem. I will want cancelled this VAS bill and send me a new bill without VAS and S tax charges

( b ) Bill have not put up on before due date . we would not paid on before due date . Vodafone add late fee in this bill and[protected] to[protected] bill . we want cancelled late fee bill.

My vodafone no. [protected]
I have recently upgraded the above no. For international roaming at the alwarpet branch chennai, tamilnadu. I have also set my phone for the international roaming in the vodafone serices option.
But i am not getting the signals. Pls do the needful.
My no. [protected] - dubai
E-mail - [protected]@gmail.com.
Please advise my next course of action.

Mythili srinivasan

I not using my vodafone sim [protected] since january. At that time itself i told the vodafone customer care representative that "i am not using this sim cut it". But few moths later they issued a case against me in court with an unpaid bill amount of 5000. And i paid the bill and told them to cut the sim once again. After two or three months they again registered a case against me with a unpaid bill amount of 1000. Since i am not much aware of the court formalities i also payed the amount, and once again told the representative to cut my sim.
But few moths later they again called me and asked for the payment.
What should i do???

Dear sir/madam,


Good day.


I am hereby with my complaint of worst service from vodafone.


I have one international roaming number under my name ([protected]) which was active since more than three four years. All in a sudden it is deactivated without any prior intimation or notice.


Already there are many numbers which are active under my name which i am sharing with my family...[protected], [protected], [protected] & [protected] (Int'l roaming).


I use my number [protected] especially for receiving roaming calls, sms & otps while in abroad and in case of any emergency calls. I have given this number to all my bank accounts and shares to receive the any calls & sms without any obstacles all these days. I have already deposited a bulk amount as advance while getting this connection and also i have paid all my bills all these years without any issues.


For the past few days or weeks i had no calls and sms and a lot of complaints from my business about the dead number which made me shocked. I didn't expect this sort of service from vodafone for a customer like me who still sticks for more than 12 years..


I had a big loss in the past weeks due to this worst service from vodafone. Even if i receive a mail notification of deactivation, i would have changed my service provider immediately.


I would like to know the reason behind this at the earliest.


Hope the previous bill pending payment is 31.39 inr, which i tried to pay thru my mobile vodafone app. But unfortunately that service also got blocked without any clear intimation.


.


Your quick response would be much appreciated and the activation of my number immediately.


Thanks in advance.


Warm regards,


Mohamed kishore

I had been complaining to vodafone customer care as well their customer service representative mr. Haridas of vodafone showroom, vadakchera bus stand about call dropping and not reachable status of my number from october 2015, november 2015, december 2015, february 2016, may 2016 with no respite to my solution.

Appreciate if a solution can be attained.

I Have changed from Airtel to Vodafone thro` MNP ( thinking atleast we will be getting better coverage in vodafone. better than worst) on April. When i was getting the Sim, i complaint about poor coverage in Airtel and asked how would be the same in Vodafone in Kazhipatur ( my place - 603103) they said ( in Thoraipakam Vodafone store - right side from end 1st guy) we have good coverage in your area nd all, even if not raise a complaint we will resolve u like that. On third day, i have raised a complaint in customer care for poor Internet connectivity and signal coverage in sholinganalur( place where i work) and in kazhipatur also. But no proper response after that too. Got exhausted and realised it is worst of the worst ( Airtel) .

Today[protected], i faced more connectivity issue, so i called CCare again and one guy from Mobile data dept asked to do some steps . Then he asked me my area pin code and when i told he replied that they are not providing coverage to kazhipatur area. I have been cheating these days like mobile is having issues ( using iphone 5s) and i checked apple centers and tehy said no issues with handset. 4 months - i paid all the bills.

very pathetic we are. we pay amount but not getting services properly. i already raised many complaints in this forum but yet to get a solution to those.
Again with the hope, submitting one more.

Docket no:[protected],[protected]

I received a bill of rs. 54531.76/- despite the international roaming was active on my phone.
I filed a complaint and i got no response from the appellate authority for 2 months.
The customer service first claimed that the international roaming pack was active and i was not using their partner network hence the bill shoot up to rs. 54531.76/-
The services were barred.

Later, i got a call from their collections team and they mentioned that the international roaming pack itself was not active. clearly they are contradicting their own statements.
Their collections team offered me a discount of rs. 21000/- on the overall bill and they asked me to visit vodafone store to settle the case.

I visited vodafone store and the manager asked me to pay the overall outstanding in order to start the services and the rs. 21000/- discount will be reversed and adjusted in the future bills.

After paying the rs.54000/- mobile bill, vodafone now claims that they asked me to pay only rs 33000/- and they cannot reverse the bill now.

How ridiculous this can get.

While i was sitting at the vodafone store, the store manager showed me all the history of the conversation i had with vodafone and the discount of rs. 21000/- is clearly mentioned. i had personally seen their documents.

How can they deny now? stating that i should not had paid the whole amount

This is called cheating. i will now drag them to court.

I keep getting sms from vodafone that some services have been activated. Inorder to stop the services i need to send sms to or call on particular number. I have two vodafone connections with me and i face issue with both of them. On asking customer care they tell me that its me who requested it so the services were activated - which is false.

I do not and never have i asked for any gaming or other additional services. On top of it if i don't reply to sms within 24-48hrs, it becomes chargeable. I think its a cheap trick to make business and would like to highlight same for suitable action.

Thanks

I have deposited my whole bill amount of my postpaid number.. But from today i am not able to call any one (Computer is saying this facility is not available on your number) i think outgoing barring srvice is active on my number please
Find the issue and help me becouse my buisness is on phone calls
Loss per day (70000) or i will sue a complaint...
Thanks

Hi team

I am mayur jamdade. Am use vodafone number [protected] regular 5 months. But today my outgoing is inactive so i call customer care they say due to my another number bill pending on [protected] so outgoing is off but i have problem with this details i all time remember i never purchase new vodafone connection to use for me and family and friends on my documents so why that number activation done without original documents checking and also address miss-match present so kindly provide help on this this.
When i am asking for soft-copy of that number bill they never give me because security purpose but here i see your system fail to avoid to purchase card without original document so i need all details regarding this number [protected] to clear where is mistake happened and identify who is the real user of that card so kindly work on early.

Regards

મારો મોબાઈલ નંબર [protected] અને આ નંબર હેમંત ભાઈ પટેલ ના નામ પર છે અને હું એ છેલ્લા 24 મહિના થી વાપરું છુ અને હવે મારે આ નંબર postpaid માં થી પ્રિપેઇડ કરવો છે પણ વોડાફોને store વારા એવું કહે છે કે તમે હેમંત ભાઈ ને લાયવો પણ એ તો છેલ્લા 1 વર્ષ થી બહાર જતા રહિયા છે તો આવે મારે સુ કરવું મારુ કહેવું એવું છે વોડાફોને વારા ને કે બિલ bharva માટે તમે મને ફોન કરો છુ તો તે વખતે હેમંત ભાઈ ને phone કરો ને

I dont want the automatic subscriptions to VAs services on my phone, please remove them. My number is [protected]

I activated my Mobile no.[protected] through MNP to Vodafone..I got activated on 12/7/2016. I was wrongly charged for the Internet pack in the bill dt:18/7/2016, which i did not opt for. The same was waived off (EXCLUDING SERVICE CHARGE of 15%).On calling the customer care they charge Rs0.50 for 3 min. The same charge was levied again for the current bill dt:-18/8/2016..So again I have to talk to the Customer care and pay money for the mistakes of Vodafone...and why the service charge not waived off every time. Vodafone is cheating Indian people. Its an appeal to all the citizens to check their bill carefully

Vodafone activated some service called game club and deducted rs 35 (For 7 days) from my phone balance. Upon calling customercare the person told me that i must have clicked on link to activate it and they cant do anything for it. I requested them to deactivate it but vodafone is cheating consumers by activating these type of services without customer knowledge and making millions.

I have already written to vodafonecare. [protected]@vodafone.com dated 10th august 2016, regarding deactivation of my postpaid number [protected].
But i haven't heard anything yet.

Kindly help in deactivating the number as soon as possible. I don't want to keep paying bill unnecessarily.

I am currently not residing in india. So i do not need this number henceforth.