Vodafone India Complaints & Reviews

I have 250 rs (1GB) internet plan. when data is about to end i get a SMS from Vodafone (continue browsing at high speeds at 4p/10KB or dial *111*5# to purchase add on pack). to save my add on charges i always order add on pack at the very first moment and i get confirmation from them and i always keep eye on data usage of add on pack it reduces at i use it.

But at the bill they always charge 500 rs extra saying add on will be activated after 500 rs only. and add on i added is not consumed.

What a pathetic way to fool customers. On top of that they are not ready to register a complaint.

Dear madam/sir,
My mobile phone (I phone 6) was stolen in indirapuram on 7th august, and despite catching the thief and handing him over to the shipra suncity police station, he wasn't even verified properly, and to my shock was supported by 3-4 local retailers.
I didn't block the number as wanted to track it taking police help, the thief called on my alternate number, but yet police didn't do anything. Now my phone seems to be switched off and have lost all hope, so please block this number.
Regards
Jyotsna mohan

My vodafone recharge allways 3g, but speed 2g, only,
& call rate high rate any mobile compay, please my recq.Sulestion
early

Mobile Number:[protected]
Name: Muneer Jani Mohammed
Issue: poor Network issue
raised complaint: Many times
Resolution: No
Response: they had removed the access to complaint on IVRS
I need compensation for loss will bring it to court sure.

At the time of recharge i was told the i will get full speed pre 3gb of the internet pack and after that speed will be capped on 64kbps, but the speed was not exceeding the 30kbps that too before completing 3GB

I had surrendered my 3 post paid connections [protected], 492 & 493 on 22.04.2016 and requested for deactivation with immediate effect after having paid all the dues. The vodafone company had acknowledged the same vide email dated 24.04.2016 referring the docket number[protected]. But since june 2016 the company reps are giving me lots of trouble to pay the dues for may, june & july 2016 by sending emails and calls to my other numbers. I suffer from lots mental agonies due to these nuisance calls. Hence i am forced to seek remedy and compensation from appropriate legal forum. I appreciate your ending of further communication regarding this in future.

The person calling on my wife's number but not disclosing his identity and address also using bad language. We both are getting problems in our married life due to the calls which are not known to her and me. It will be so kind o[censored] u[censored] will help me out of this otherwise i have to go to police which may take longer duration plz take this symphonically and help me out

Thanking you

Complaint against vodafone store at meera bagh, paschim vihar, new delhi (13)
People yahoo
Rajiv jain the nodal officer vodafone delhi zone sub: damage to my samsung galaxy note 2 by your representative dear sir i have obtained post-paid connection no.[protected] on 28th july, 16 from your vodafone store at meera bagh, paschim vihar, new delhi. since my phone was not getting connected to vofafone network and my repeated calls to monu your sales representative were not picked up i approached the said vodafone store to check the reason.in the process monu, sales representative at store forcefully inserted his sim
Jul 31 at 8:33 am
Nodal. [protected]@vodafone.com dear jain, thank you for your email dated 31/07/16 regarding the service query for your mobile number [protected]. we sincerely regret the inconvenience caused to you. we would like to confirm you that we are getting your issue addressed and will revert with feedback in 48 working hours. your service request number is[protected].in case you need further assistance, please do call or email us. we’ll do our best to help you. our vodafone helpline and sms communication number 111 has changed to 199. save the new number and call us anytime. happy to help, mohd shuaib nodal office vodafone delhi contact numbers: for any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) for complaints/requests: 198 (toll free) nodal office :[protected] available between 9:30 a. m. to 6 p. m. (monday to friday) fax : [protected] e-mail : nodal. [protected]@vodafone.com website : www.vodafone.in power to you! for easy access to an array of services you can dial *111# from your phone and access our phone based menu for information regarding your bill, account balance, data plan details/usage and more. now experience our newly launched my vodafone app. on 7/31/2016 8:36 am; from: [protected]@yahoo.co.in; to: nodal. [protected]@vodafone.com; ;? cc: ; subject: complaint against vodafone store at meera bagh, paschim vihar, new delhi;
Aug 1 at 2:46 pm
Rajiv jain
To nodal. [protected]@vodafone.com aug 2 at 7:57 pm
Any progress in the matter.
Since my phone still remains unoperational could you advise concerned store to get the new sim tray fixed in my phone as replacement to sim tray damaged by your store personnel
Regards
Rajiv jain


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Nodal. [protected]@vodafone.com dear jain, thank you for your email dated 31/07/16 regarding the service query for your mobile number [protected]. we are apologetic about this unfortunate chain of events and stand by our commitment to rectify and reverse the unpleasantness caused by this experience. we value your relationship with us and urge you to treat this as an exception. we assure you that we are committed to provide you and all our customers with quality customer service. we would like to confirm you that as per the feedback received from vf care team with reference number[protected], in order to get resolution towards the concern, please visit vodafone store and coordinate with store manager and they will assist you in best possible manner. further, as checked security amount of rs.250/- is already updated on your vodafone account. also, as checked tariff plan sachet 300 min plan is activated with rental of rs. 250/- and data pack mi_c_v_299_30d_d1gb_fu_3g is activated with rental of rs. 200/- on your vodafone number. being a service provider, it's our primary objective to ensure the best of services to our customers at all times.in view of this, we truly regret the inconvenience caused to you. we hope that this experience will not dilute our relationship and that you will allow us to rebuild your confidence in us. further, if you still have any other concern kindly write us so that we can check and assist you in best possible manner.in case you need further assistance, please do call or email us. we’ll do our best to help you. our vodafone helpline and sms communication number 111 has changed to 199. save the new number and call us anytime. happy to help, mohd shuaib nodal office vodafone delhi contact numbers: for any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) for complaints/requests: 198 (toll free) nodal office :[protected] available between 9:30 a. m. to 6 p. m. (monday to friday) fax : [protected] e-mail : nodal
Aug 4 at 12:22 pm
Rajiv jain
To nodal. [protected]@vodafone.com aug 4 at 4:26 pm
Thanks for your response of date and in accordance thereof i visited vodafone store at meera bagh to meet your store manager for a resolution and amicable closure of complaint.

At the very outset, jatin your store manager once again adopted totally hostile, unethical & uncooperative approach and threatened me that since i have approached his nodal office he would neither get the damaged phone repaired nor to compensate for loss on account of gross negligence of my staff monu.

When i explained i have a response mail from your nodal office he claimed to get the phone repaired from them only since he has not been copied to such mail.

Once again he threatened that he would not pay for the loss and claimed having sent some concocted video clipping to you which shows that phone has been damaged by me.

In the outrage he called his guard to ask him to remove me from the store since i was claiming for loss to my handset by vodafone personnel.

As usual he once again threatened that he would call the police"100" to throw me out from the store and even went on calling me a 'thief' in presence of entire vodafone store staff and some customers who were witness to the fact how you treat your customer especially to an advocate who is much senior to you in age & experience.

While your message under reply is towards building/foisting relationship and rebuilding customer confidence being a service provider but your store manager jatin at meera bagh is bent upon distorting customer relationship and is possibly there only to bring disrepute to internationally acclaimed company vodafone and his negative attitude, mindsets & disrespect towards customers would soon let you down by creating another scene at vodafone store

Anyhow upon intervention of paramjit of vodafone on phone it was mutually agreed that vodafone would pay for cost of repair and i would confirm cost of the same from any samsung authorized service center. upon receipt of bill for repairs vodafone store at meera bagh would pay cash against the bill.

Since i do not want to create another kind of scene again at vodafone store you may instruct jatin to honor payment of costs upon receipt of bill for repairs.

Cost of repair shall be communicated to you shortly.
Rajiv jain


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Rajiv jain
To nodal. [protected]@vodafone.com aug 4 at 4:28 pm
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Rajiv jain
To
Nodal. [protected]@vodafone.com
Today at 16:26
Thanks for your response of date and in accordance thereof i visited vodafone store at meera bagh to meet your store manager for a resolution and amicable closure of complaint.

At the very outset, jatin your store manager once again adopted totally hostile, unethical & uncooperative approach and threatened me that since i have approached his nodal office he would neither get the damaged phone repaired nor to compensate for loss on account of gross negligence of my staff monu.

When i explained i have a response mail from your nodal office he claimed to get the phone repaired from them only since he has not been copied to such mail.

Once again he threatened that he would not pay for the loss and claimed having sent some concocted video clipping to you which shows that phone has been damaged by me.

In the outrage he called his guard to ask him to remove me from the store since i was claiming for loss to my handset by vodafone personnel.

As usual he once again threatened that he would call the police"100" to throw me out from the store and even went on calling me a 'thief' in presence of entire vodafone store staff and some customers who were witness to the fact how you treat your customer especially to an advocate who is much senior to you in age & experience.

While your message under reply is towards building/foisting relationship and rebuilding customer confidence being a service provider but your store manager jatin at meera bagh is bent upon distorting customer relationship and is possibly there only to bring disrepute to internationally acclaimed company vodafone and his negative attitude, mindsets & disrespect towards customers would soon let you down by creating another scene at vodafone store

Anyhow upon intervention of paramjit of vodafone on phone it was mutually agreed that vodafone would pay for cost of repair and i would confirm cost of the same from any samsung authorized service center. upon receipt of bill for repairs vodafone store at meera bagh would pay cash against the bill.

Since i do not want to create another kind of scene again at vodafone store you may instruct jatin to honor payment of costs upon receipt of bill for repairs.

Cost of repair shall be communicated to you shortly.
Rajiv jain


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Rajiv jain
To nodal. [protected]@vodafone.com aug 5 at 3:18 pm
Cost of sim tray including its fixing shall cost rs.1254.
Please approve the amount to enable me to get my samsung phone repaired.
Regards
Rajiv jain


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Nodal. [protected]@vodafone.com dear mr. jain, thank you for your email dated 05/08/2016 regarding the service dispute query for your mobile number [protected]. we sincerely regret the inconvenience caused to you. we would like to confirm you that we are getting your issue addressed and will revert with feedback in 48 working hours. your service request number is[protected].in case you need further assistance, please do call or e-mail us. we will do our best to help you. happy to help, shairi kaur nodal office vodafone delhi contact numbers: for any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) for complaints/requests: 198 (toll free) nodal office :[protected] available between 9:30 a. m. to 6 p. m. (monday to friday) fax : [protected] e-mail : nodal. [protected]@vodafone.com website : www.vodafone.in power to you! for easy access to an array of services you can dial *111# from your phone and access our phone based menu for information regarding your bill, account balance, data plan details/usage and more. now experience our newly launched my vodafone app on 8/5/2016 3:19 pm; from: [protected]@yahoo.co.in; to: nodal. [protected]@vodafone.com; ;? cc: ; subject: fw: complaint against vodafone store at meera bagh, paschim vihar, new delhi;
Aug 6 at 1:01 pm
Rajiv jain
To nodal. [protected]@vodafone.com aug 6 at 2:19 pm
Please expedite your approval of costs to enable me to get my phone repaired without any further delay.
Regards
Rajiv jain


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Rajiv jain
To nodal. [protected]@vodafone.com aug 8 at 2:18 pm

I regret to note that your approval to costs for repair of my mobile phone is being delayed.
Kindly approve the same & advise your meera bagh store to reimburse the amount to me to close the subject
Regards
Rajiv jain
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Nodal. [protected]@vodafone.com dear mr. jain, thank you for your email dated 05/09/2016 regarding the service dispute query for your mobile number [protected]. we sincerely regret the inconvenience caused to you. we would like to inform you, as per the feedback received from the specialized vodafone care team dated 08/08/2016 service request number is[protected] that kindly visit to the vodafone store at pachim vihar along with the exact bill copy of documented for “handset sim tray repair “that mention amount will be paid by vodafone store and also liable for sim tray only not for other thing. we assure you that an appropriate action has been taken against the feedback received by you for our vodafone executive and we are taking necessary action to prevent re-occurrence of any such incidence. we assure you, that we will certainly work on the areas of improvement highlighted by you. being a service provider, it's our primary objective to ensure the best of services to our customers at all times.in view of this, we truly regret the inconvenience caused to you. we hope that this experience will not dilute our relationship and that you will allow us to rebuild your confidence in us the service request number for your reference is[protected].in case you need further assistance, please do call or e-mail us. we will do our best to help you. happy to help, shairi kaur nodal office vodafone delhi contact numbers: for any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) for complaints/requests: 198 (toll free) nodal office :[protected] available between 9:30 a. m. to 6 p. m. (monday to friday) fax : [protected] e-mail : nodal. [protected]@vodafone.com website : www.vodafone.in power to you! for easy access to an array of services you can dial *111# from your phone and access our phone based menu for information regarding your bill, account balance, data plan details/usage and more. now experience our newly launched my vodafone app on 8/5/2016 3:
Aug 9 at 12:14 pm
Rajiv jain
To nodal. [protected]@vodafone.com aug 9 at 9:48 pm
Thanks for your revert.
As usual, when i approached jatin your store manager at meera bagh outlet in paschim vihar he refused to make any payment against the bill and claimed he needs approval from nodal office.

Am really sick with reply and counter reply without any result more so when you have no control on jatin who behaves as he wish to.

I must reiterate that customer service at vodafone india is at it's abyssal low and can only improve if you have genuine intent to put customer ahead and you have right people in place with right attitude to make this happen.

Please provide name& contact details of person who heads nodal office and head of indian operations at vodafone to enable me to escalate my grievance to top level.
I sincerely regret having taken a vodafone connection and in process my phone was damaged and now i am running with such a bad experience.
Rajiv jain

Sent from yahoo mail on android

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Rajiv jain
To nodal. [protected]@vodafone.com today at 23:05
Please confirm if sunil sood is still with vodafone, if so share his contact details and in case he has left share contact details of ghosh who i believe is current ceo of vodafone india

I have been a customer of vodafone india since the last 6-7 years. Lately though, the kind of service they've been providing is nothing short of laughable. The network coverage on my phone is never good. Plus, even though i pay exceedingly high amounts of money every month to recharge my number with their costly 3g internet packs, what i get in return is nothing more than a 2g connection. Their 3g network coverage is so weak and useless that paying so much money for it as good as throwing my money down the drain. Even right now, as i write this complaint, the network keeps shifting back and forth between 2g and 3g. This is when i had recharged with a 3g internet pack costing rs. 297 just two days back.

My number is [protected]. I frequent use internet pack of vodafone. This time i activate my pack with 126 rs at 3aug2016 which was valid upto 30aug2016 and company given me 1249mb data for use till above mentioned date.

Today at 10aug2016 i called at 1925 to stop my internet because i don't want to deduct my main balance amount. According to trai notification number pr-43=07082015 every customer can stop internet with use of 1925 but my data pack also deactivated from company.

I want to know what is the use of 1925. According to trai we can stop internet but we can use internet via data pack...

So why you deactivate my data pack.

I kindly request you to take necessary action on this and get my data pack back to me as soon as possible.

Contact person
Jarnail singh
[protected]
Jassy. [protected]@gmail.Com

Hi, myself chimmon from kolkata, my number is [protected]. I have submitted my document on 9th august, 2016 against my missing sim card issue, they provide a new sim card and incoming outgoing call start, but incoming outgoing sms blocked. When i call customer care, they told me that i have to go the vodafone store again, i asked for what but they told that they don't know for what.

The bill of my mobile nos [protected], [protected] & [protected] has been coming out excessively higher since i have ported out these numbers in this company & despite the repeated request to the said company no one appears to be caring about the said complaints. They simply forward the reply that what ever has been charged in their bill is the correct amount.

I am vishal prasad i live in Ahirauli baghel design pati my city bhatpar rani district Deoriya Uttar Pradesh my pin no is 274702

Had taken sim [protected] last wed

first visti came on last thursdayy...said that will reach by 5 mins and reached after 5 hours and send negative report

second visit..mondayy...met my brother...showed all documents...executive said all done..will start tomorrow

called tuesdayy...customer support said will start at midnight..


called today..wednesday...said that data is incomplete of verification...again visit at company address...


Then also not started yett.

Is anyone responsible for this????


contact
[protected]

Im prithvi mobile number is : [protected] from the date[protected] messages not sent from my number, error message is service not available, iam also contact nearest vodafone store, store manager replaced my sim, why because he tell me sim to old so messeges not sent, then manager replaced new sim, and he informed me after 2 hrs . Ur able to send messages, but still same problem, please solve my problem

Hii, this is priyansh .
Actually i want to change my vodafone ivr language from telugu to hindi or english.
Plzz suggest me how it is possible .
I dnt know telugu thts y.
😊

Plz send me prepaid mobile bill month of jul-16. mobile no is [protected]

According to trai, i gave stop sms to 1925 on 010.08.2016 to deactivate my internet service. You did not deactivate my internet service, instead u deactivated my internet pack. When i activated it back my balance around 1800 mb in my data pack has gone. According to trai, start or stop is meant for internet usage in main balance & not for data packs. For using data packs, its deemed to be restricted to the specified data volume or the specified period. But u r against the trai regln & u r cutting down the data pack & u r looting the data balance. I kindly request u to revert the data balance in my account. Now time being i recharged again for my internet usage. My mobile no [protected]

Dear vodafone sir
Hamare viilage me 6 mahine se bahut kam network milraha hai jiske karad lagbhag 300 customer pareshan hai. Call karte samay awaj sunai nai deta hai single 1 point milta hai kabhi kabhi single milta hi naha
Aap se nivedan ai ki jald se network sahi karane ki kirpa kare.
Name. Mansha ram
Mobile no.[protected]
Address. Rampur khagaijot
Distt. Balrampur. Pin code 271201
Tate. Uttar pradesh

Actually i should register a police complaint, last two months
Vodafone has been giving us threatning and abusive calls, months ago me and my dad went to a vodafone store to convert to postpaid to prepaid, we paid the entire amount and they gave us a prepaid sim and told us that it will be activated soon, but even after months both postpaid and prepaid sims are not working and they are asking a huge amount for bill payment, but we...