Vodafone India Complaints & Reviews

This was happen today since from last one hour with vodafone service executive through chat option.


Welcome to vodafone chat!
Thank you for your patience, a vodafone service desk agent is now available.
Megha:
Good morning! i am megha:. how may i help you?
Dharan:my outgoing calls are barred
Dharan:could you please tell me the reason
Megha:
Sure! i’ll help you with this.
Megha:
Are you inquiring for the same number: 86*881?
Dharan:ys
Dharan:yes
Megha: thank you for the confirmation.
Megha:
For the privacy of your account, i need to ask you a few questions, before i proceed. may i know your date of birth (date/month/year) and email address/alternate contact number registered with us?
Dharan: my dob
Dharan:gold.*@gmail. com
Dharan:90*375
Megha: thank you for the valuable information.
Megha:
Let me check this. please be online.
Dharan:yup
Megha: thank you for being online.
Dharan:yes
Megha: as i checked your tele verification is the reason for your out going call has been barred, so kindly check with vodafone store or kindly mark a mail to corpcare. [protected]@vodafone. com.
Megha: we will revert on your query within 48 hrs of receiving your email.
Dharan:im in out of station, and now the service has barred
Dharan:i cant able to do anything, even here there is not vodafone store open here.
Dharan:i cant able to contact anyone..
Dharan:this is just like a bad situation
Megha: sorry for the inconvenience caused to you.
Megha: in our end we are unable to reactivate the service because your televerifcation has been negative status.
Dharan:so you think is this your service is proper? and disconnected without any information?
Dharan:so, the televerfication process from your end?
Dharan:then make a verification call immediately t resolve this issue
Dharan:i cant able to keep calm, without doing any mistake from my end
Megha: please be online.
Dharan:yup
Megha: thank you for being online.
Dharan:ys
Megha: sir, you have to visit the vodafone store for that issue. because in our end we are unable to process anything.
Dharan:this is my question, from your end your tele verification got failed
Dharan:i have not received any calls, then how can i accept?
Dharan:just explain me what was went wrong from my end?
Megha: please confirm, did you get verification in your home address or not?
Dharan:yes i got a verfication for home address and signed
Megha: but your verification is negative status in our records, so you have to check with vodafone store for that issue, in our end we are unable to reactivate the service.
Dharan:i can able to prove that i got verified with my address, and was that time my friend also along with me, even after that my services got barred
Dharan:this is not fair at all
Dharan:also, without any information how you guys barred my service?
Megha: please confirm, did you shifted your room on that time?
Dharan:yes, i shifted
Megha: that the reason your out going call service has been barred, so kindly check with vodafone store along with proofs, surely you will be get the service immediately.
Dharan:see i dont want the reason, without any information how the service has barred?
Megha: sir, surely you had the information for that service barred. kindly check with your mobile.
Dharan:i dont want any other answer or reason for the deactivation, just need a proper answer
Dharan:i am damn sure, i have not received any information calls or messages
Megha: as i checked your out going call service has been barred due to verification, in our end we are not doing that process, so kindly check with vodafone store. if i can do that process surely i will help you.
Dharan:see again and again the same answer
Dharan:i have paid the bills properly, signed the verification process, after that without any information its got failed
Dharan:then how the hell happened and barred my service?
Megha: sir, i can understand that situation, but i am unable to reactivate the service, so you have to visit the vodafone store or kindly mark a mail to corporatecare. [protected]@vodafone. com from your registered email id. we will revert on your query within 48 hrs of receiving your email.
Dharan:so, now as a customer without doing any mistake, i have to reach your vodafone store and ask for service?
Dharan:or else i have to sent an email and wait for 48 hours (2 days)?
Dharan:also, without having my connection service?
Megha: sir, your televerication has been negative status, so kindly confirm the details once at vodafone store.
Dharan:televerication has been showing negative status, i have not received any calls, if may be i missed that call, due to my busy schedule
Dharan:so, how dare the service without verify again, the service has barred?
Dharan:now i am in my home town, hope here your store is not working on sunday.
Megha: sir, i really understand your situation, but there is no option for that service reactivation, you have to visit the vodafone store only.
Dharan:so, your full time service cannot be run now
Dharan:if you cant then make a call immediately for the tele verification
Dharan:and resume my services
Dharan:all, the wrong things happen from your vodafone end
Dharan:you should accept that...
Megha: in our end we are unable to make the televerification calls, our back end team only do the process.
Dharan:even i am copying this conversation for the proof, and will be posted in all the social network.
Megha: so kindly check with vodafone store only.
Dharan:inform your back end team for the televerfication now
Dharan:if you cant then, why there is a customer service here..
Megha: for that verification issue, you have to submit the proof of address and identity, in our end we are not doing that process, so that only i have request you to check with vodafone store directly.
Dharan:without submitting proof of my address and identity how you guys processed my service before the verification?
Dharan:how i was having your service without submitting any proof since from last two years?
Megha: but your service has been activated on 22-jul-2016 22:07:01 only.
Dharan:i am using this service for around two years
Dharan:i was using in multiple states all over the india
Dharan:i am not a new user for your service
Dharan:this is the first time, i am having this much of issues from your services and frustrated
Dharan:do you need any proof for that, i was used vodafone service around two years?
Dharan:i can able to submit my bills immediately
Megha: sir, your network has been updated on 22-jul-2016 22:07:01 only.
Dharan:that might be for the newly ported service in this state
Dharan:but i was using your services and paid for around two years
Megha: for that reason you have to check with vodafone store only,
Dharan:i am having that proof
Megha: kindly check with vodafone store.
Dharan:why should i check?
Megha: i am sorry to inform you, in our end we are unable to reactivate the service.
Dharan:okay, you dont need to reactivate my service, but i need a answer for my question
Dharan:my services was activated at the time of 22-jul-2016 22:07:01
Dharan:how it was happen, without verification?
Dharan:and just tell me when was my service got barred?
Megha: your out going call service has been barred on[protected]:02:57.
Dharan:where the verification was happen in these gap? and how i was having the service without verification?
Dharan:thanks for the response, now explain me, how i was having your service in this period without verification?
Dharan:in which promises, you have given the service without vefication?
Dharan:*verification
Megha: please be online.
Dharan:yup
Megha: thank you for being online.
Megha: as i have completely checked the details your account had been activated only on 23-jul-2016 12:34:57
Megha: and in your account outgoing services has been barred due to negative verification.
Dharan:just before you said that my service was activated at the time of 22-jul-2016 22:07:01
Dharan:and now you are telling activated on 23-jul-2016 12:34:57
Dharan:your answer is not proper
Dharan:also, this is not a proper answer for my question
Dharan:do you want me to retype my question?
Megha: physical verification
Comments: visited on 26th at 12.30 pm met servant and he said shifted to here and called subscriber mobile number he said that he shifted to padi.
Dharan:okay
Megha: your connection had been taken on 22-jul-2016 22:07:01 and its was activated only on 23-jul-2016 12:34:57
Dharan:then why your verification executive came to my office and got my signature for the verification?
Dharan:even still i don't want you to reactivate my services.. just i am asking proper answer for my question?
Dharan:because i got frustrated too much
Dharan:i lost my many calls.. and cant able to communicate for an urgency
Megha: i would like to inform you that, there is no up dation that you have completely verification after that.
Dharan:without any update why the services has been barred
Dharan:now i need a answer for my question?
Megha: i do understand your inconvenience, but we are unable to reactivate the services.
Dharan:just tell me the answer, so we can move to end
Dharan:i dont want you to reactivate my service
Dharan:i need a answer for my question
Dharan:do you understand my question?
Megha: i will take the complaint that you have not intimated through sms or call about the barring.
Dharan:this is not a answer
Megha: so that you will get a call from our concern team for the same.
Dharan:i need a answer for my question
Dharan:will you guys answer my question or not?
Dharan:i should have proper meaning for my time spent on this chat
Dharan:i cant able to wait for a while
Megha: i would like to inform you that your services has been barred due to negative verification and mentioned that commands as negative. as per the process if the verification is failed account would moved to temporary suspension till the verification has to complete. i request you to visit the nearest vodafone store to complete the verification and really sorry to inform you that we are unable restore the services for the same.
Megha: i request you to visit the nearest vodafone store for the re-verification.
Dharan:again and again i dont want your same answer for the reactivation
Dharan:here now my query is totally different
Dharan:just tell me have you understand my question or not?
Dharan:if not then i can repeat it again
Megha: yes, please
Dharan:when my services got started?
Dharan:and when it was got barred?
Megha: your services got activated only on 22-jul-2016 22:07:01
Dharan:how you guys serviced in this period without verification?
Megha: and it had barred on 23-jul-2016 12:34:57
Dharan:how you guys serviced in this period without verification?
Dharan:its wrong
Dharan:it was barred from yesterday
Megha: sorry to inform you that, while verifying the details of you, your account has been goes on negative verification.
Dharan:thats fine, when my services got barred? could re check again?
Megha: it got barred on[protected]:02:57
Dharan:ys
Dharan:in this gap where the hell verification was happened, how i was having your service?
Dharan:22-jul-2016 22:07:[protected]:02:57
Dharan:from 22nd july to 30th july
Dharan:just agree in this period i was using your service?
Dharan:will you agree?
Megha: your account has activated on 22-jul-2016 22:07:01, and tele - verification done on 23-jul-2016 12:34:57 (that is calling to 59059) and physical verification happened on your location on[protected]:05:07 and your services has been barred on[protected]:02:57 due to negative verification.
Dharan:without physical verification how you guys activated my service?
Dharan:and i was using your service without physical verification for a week
Dharan:?
Megha: once the tele - verification is completed all the requested services will get activate initially.
Dharan:why that happen, without physical verification?
Megha: as per the process if the verification is negative again the services will get barred accordingly.
Megha: as per the process, your account has been barred.
Dharan:in which promises, after tele verification you are activating the account?
Dharan:i know very well my services have been barred, because of your unstructured rules
Dharan:in which promises, after tele verification you are activating the account?
Megha: i would like to inform you that, we are activating the services temporarily post tele-verification. services will continue to work after physical verification.
Dharan:why it is happening?
Dharan:without physical verification result
Megha: i would like to inform you that, services will continue to work after physical verification only.
Dharan:if you guys are doing these much of facilities without physical verification, then how you guys barred without inform
Megha: tele-verification is for temporary activation.
Megha: as per the process services has been barred however you were not intimated so we will the feedback for the same.
Dharan:your feedback will not get back my time what i spent now, and there is no proper answer upto now
Megha: or else we will arrange the call back from our concern team within 48 hrs for the same.
Dharan:that also i have to wait for 48 hours
Megha: surely you will get a call for the re-verification within 48 hrs.
Dharan:2 days
Dharan:i am not satisfied with your services, and your inappropriate answers for my questions
Dharan:and totally wrong things happening with your services
Dharan:i am going to file a complaint and case
Megha: this is the maximum time however you will get a call for the same before the timing itself.
Dharan:might be directly through court or consumer forums, social forums, social websites and more
Dharan:because you guys frustrated me like anything
Dharan:goodbye vodafone.


Where the rules and proper verification. why should i be in this trouble for their mistake.

I need a proper solution for my queries.

I advices for deactivation of my number [protected] on 21.6.2016 but the same is not done till date, though the bill was fully cleared by the time of advice. Vodafone is not able to give any satisfactory reply but only deliberating.

I received a message informing that I have been subscribed to a monthly subscription of "Fashion Fairies" and an amount of Rs.90 was deducted from my balance without any consent or request towards any such subscription on 30 July 2016.

Also I tried to avail an offer that reflected on my vodafone app offering 1GB data for Rs.187 on 28th July 216. But when I made the purchase I only received 600 MB data. After calling the consumer complaint number for Vodafone both of the issues were brushed under the carpet saying that they do not see any such offer towards my number and that I clicked some advertisement which subscribed me to "Fashion Fairies".

I request a refund of Rs.90 and balance data allotment of 424 MB towards my mobile number and I request an action towards the service provider or any internet scam that might be responsible towards "Fashion Fairies" subscription.

For July month I got my postpaid bill amount with additional Rs.1000/- for data charges, as per my plan I am using I have 1GB data free and I didn't used nore than that. Please have look and do the neccesary.

My Contact,
Mugdha Priyam
[protected]@gmail.com
[protected]

I port my Aircel number [protected] into vodafone postpaid and they provide the service for 6 days and after that they stops the service and saying ur adress is in negative area all this happen after one person comes and total verify the adress and area as well and then i go to the vodafone store to start the number after that i give another adress for verification on sunday(24th july) and executive says ur no. stars on latest by 26 th july and still i am not getting service because my outgoing and as well as incoming service stops.This is my permanent no and i change the network to get better service but all vodafone employees have a very good idea to bluff the customer on daily basis they give daily 24 hrs TaT time for verification but still they cant do anything and i am not able to call to anyone even dont getting calls from relative.So pls kindly take it seriously and solve the isuue.

My wife own SIM no.[protected] which was in operation till November, 2015. This SIM was been used by my daughter who is pursing he medical education abroad. Till the time she was in India, the SIM was used. Simultaneously, I was also recharging it on regular intervals.

Now, during her vacation she returned and tried to operate the SIM. But, it can not be used and a message was being communicated as:

'The Vodafone mobile no. you are trying have been switched off'.

On being contacted over customer care at no. 199, we were told that the no. has been closed and now it is in the name of one Sh. Ravi Kumar. It is to my utmost shock that:

(1) without giving any notice, how the no. was closed.
(2) how it is being allotted to Sh. Ravi Kumar.
(3) what about the money I have paid on regular intervals.

If nothing can be done, the amount I had paid online on recharging of the mobile may be refunded to me.

Regards,
Indu Vyas

Dear Sir/Mam'm,

Today I was recharging my mobile through my paytm account ( [protected] ) but mistakenly I did recharge of some other number instead of mine.

Recharge Amount: 100

Wrong Number: [protected]

Correct Number: [protected]

Date: 30/07/2016

I will be very thankful to you if you recharge my mobile number ( [protected] ) with amount 100 and deduct from wrong number.
And If possible refund to my paytm accounnt ( [protected] )

For the vodafone number [protected] (kolkata circle). on 27th july i sent email writing "i want to change my plan to sep 149 n cug as per my own reference number [protected] (now they are under same cug). but i want to keep intact current bill discount and my data benefit (750 mb+ throttle speed). please change it as immediate effect." on 28th july i was confirmed that the tariff will be changed according my request.
The request no[protected] was taken according to that but after the changed now i found that the tariff is not changed as per my request. there is even no benefits like that of the reference number [protected].
Now i am very disappointed. please add the same which i clearly mentioned before the request. i hope you will investigate all the details and take step against it.
Please add (750 mb+ throttle 64kbps speed as it was before) and tlike the benefits that of the reference number [protected].

I, Sri Amit Chowdhury have recharged the internet 2G Data Plan (unlimited)for Rs.196/- and accordingly received a massage today at 1 pm, showing as Rchrg of MRP Rs 196.0 on 29-jul-16 successful vide TRANSACTION ID KO [protected] but still now Ihave not received any activation massage, and as well as internet access.Therefore I want to know as to why the internet pack has not yet been activated and whether I have to go to higher authority for the same.

This is my mobie no [protected], i just lodged a complaint for my extra charges on std nos, my tariff rate are 35 paise per minute for local and std for mobiles but they are cutting more than 1 rs per minute. I called to cutomer care no asked them about this they checked on their system and told me yes sir you are right and you are going to have callback from our senior in 30 minutes but i did not got a call for more than 1 hour. I called them again and this time saurav received a call and he said there is no complaint regarding this and told me that was not a std and local, its showing null on our system, so you are not going to get back any amount.

But the way of talking by this person saurav i am sure he was drunk

This is my complaint against this person saurav from mohali. Take a action against this person. I have never talked to unmannered person like this.

I am going to put this complaint on 100of complaints websites.

Time of call was around 7 pm 29 july 2016.

I'm using Vodafone since 2012 and now i have 2 sim cards postpaid and also my family members have prepaid. but from 4 month i'm not getting network inside my house. i complained almost 15 to 20 times at 198 and also visited to my local Vodafone store many times but they are not fixing my problem. i'm writing here to for get help its my last try if the problems will be not fixed in 15 days i will port my sim cards to other network like Airtel cause they are giving good services.

As i took new connection from tata consultancy services representative and he informed that all billing cycle starts from 1st of every month, but it’s changed to 20th of every month and i spoke with customer care people they said visit to nearest vodafone center and change the billing cycle for your 2 mobile numbers. As stated i visited vodafone store in gulbarga and asked them to change the billing cycle for my numbers they said is not active on 5th july and we can able to change for number from 12th of every month (Sr[protected]. Today i visited vodafone store and enquirer about my billing cycle for other number they said in sr[protected] sheetal mentioned that i need to send a mail and is mentioned as comment and said user agreed on this, my question is that when i agreed and why that representative sheetal mentioned this fake comment, this is like making something fraud to customers without i agree she mentioned user is agreed.

Please take necessary action on this fraud activity and mention the action what you have taken against representative sheetal.

I request you to change my billing cycle starts from 12th of every month as i don’t want to calculate on pro-data base. Conform me after changing the bill plan and action taken against representative sheetal.

I lost my mobile on 28-july-2016 around 8.30 pm.
Can you share me last call made from my vodafone mobile number [protected].
After calling customer care they told last call was made to 97030*202. So request to share last call made and i can register fir in police station to trace my mobile.
It is dual sim mobile. Person who theft my mobile made call from my vodafone and bsnl sims. Vodafone customer care gave me 97030* and bsnl customer care gave me details of last call as 970*202. So i had total 8 letters with me. If you could me with those 2 numbers then it help me trace out very easily.

Hello Team,

I had vodafone number [protected] with relationship number[protected]. And I had given this number to my uncle to use. And He is in age of 40's. Everything was fine till 6 months however after that they start sending me bill of 1000+ however the plan was just 149+ service tax. After asking and checking bills got to know they have activated different VAS services on my number which includes video watching charges and the fact is headset my uncle is using can't play video using Internet. Amazingly that phone can't even connect to Internet properly. It is basic feature phone of Samsung.
After lots of discussion I agreed to pay bill and paid the same because they informed me that they deactivated all the VAS and I will not be getting any further issues with this. But nothing changed they kept sending me higher bills and this time more than 1000 as well.
I refused to pay bill then they are keep calling me while resolving the bill issue and also sending me threatening emails and calling me while asking I have to pay the bill. The current outstanding on my number is 1469.
Kindly help me with this. I don't know what to do.

Thanks & Regards,
Rajesh Kumar Jha
+91 ([protected])

I didn't activate any service of skillderby.. but its get activated automatically and amount has been deducted from my balance.. Stop the service immediately from my number and return my amount ... deactivate it soon my
vodafone no [protected]

Dear team,

I am vodafone postpaid customer from last 2 month my no. Is [protected], outgoing calls stopped between last 6 times and also [protected] still not working, i had sended credit increase message, but they have not responding, one day i had call to vodafone customer care and pick phone from customer care side mr. Vijendra kumar he is talking abused during discussion.

So please immediate action against vodafone.


Regards
Chandan jha
[protected]

I have been using vodafone postpaid connection from past 8 months. Every month i am made to pay more than 1500. Sometimes it's even 3000.In the month of june my bill was generated of rs 1600 despite of the rental plan of rs 375 with an additional false international roaming pack activated by their customer executive. My phone was not in use for around 10 days. I have been requesting the customer care to provide me with the call details and duration per call list which was made by number. Also they have denied the fact that the activation was falsely done from their end. Along with this my net pack was of 3g for no reason it had been made 2g.
Every month my bill had been dissatisfactorily high despite of my minimal usage.
Vodafone care forces the customer to take the number as postpaid. Which had happened in my case when i had lost my pre paid sim in september and they had said that i need to pay rs 300 for reactivation of it and it should be a post paid connection for atleast 3 months.

I have made the payment of rs 450 as a fait bill amount for june month. I have been asking them to justify with evidence of the amount they are charging for the month of a june. I am not getting response which is expected.
Very much dissatisfatied with vodafone postpaid service. No authencity of the conversation which happens over the phone with their customer executives.

This is regarding my vodafone connection [protected]. This month i have been billed of data pack 1650 claiming that i have used data of 700 mb. I have spoken to da customer service of vodafone and clearly explained that i have not been getting alerts on crossing it beyond 400 and hence a refund was promised. After waiting for 5 days so far they informed me that a refund is not possible. This is really pathetic being a customer of vodafone for so many years thy bill me as they feel like. I spoke to their customer service agent imran who refused to transfer my call to a manager and also was so sarcastic on da call. I want this to be looked into. I am totally disappointed as i have been using this connection for 5 yes nw and they are charging what they feel like when i have clearly told i have not received any alerts.

Im neelkumar mine nos [protected] vodafone postpaid customer
(airtel monsoon damaka postpaid offer for gharda chemicals ltd staff's at dombivali (rs 150/-) data free lifelong 1gb 2g unlimited 20kbs opportunity for other networks mnp only offer till 15th august
After ported i mine self called to gentle reminder for outstanding amount due followup 198 they transfer these call to retention dept.
* 14th july (retention dept mr. kiran told within 48 hrs he will active these
Plan (399) rs 100/- discount (200 min free local & std) he told me it will
Active within 48 hrs
{*15th visited airtel office domb east cc they hold mnp proccess and im taken back registration form}

* 15th july i call to 198 @7:50am helpline and followup-ed status of activation they told on ph it will active on 16th july 2016 before 6pm
*15th july recalled they told we will active within next 24 hrs plan

*16th july to 20th same happens (mr amit told on ph over committed on ph it will active soon) same day before 6pm 17th july)
Finaly mr. sufiya told me its rejected your service also declined on 19th july)
Even they told me we will call back you no call came from date to till date *as per your systems shows we called and explain deatils about plan eg., 22.07.2016 (6:00pm) & 22.07.2016 (6:54pm) on
21th called i told them to canceeeld all service cont with 99 plan
Today i re called 198 on 28.07.2016 5:55pm they told 399 plan activeed via vodafone apps recalleed 198 (tranfered to soufiya she told we called back after that we actived these plan) as per your consent without mine consent they actives 399 plan ([protected] charged govt tax extra 15.0 sales tax in that they manipulated service charged extra from since mnp vodafone network postpaid till take date we not received postpaid hard copy bills but before postpaid pre verification done but hard copy gentle & againt re gentle hard copy bill requested but not received) and also [protected] address residential data base shows temporary address improper filed by data entry always address verification shows fail) d

Dear Officer,

i would like to inform you that, i am facing network issue frequently and i have been complained but no solution so far . Just your guys will call on my mobile and they take some info and there after they will say that we will give solution asap.

For this month i have received the bill of 1250/- but i have not used, when i call to customer care they have answered me that if you wnt use we wnt bill it.. I agree but truly i am telling that i have not used it, how you are confident just because of your data, even i am also confident about that where i have the time frame save option .

So here i am mentioning the my mobile number where i am expecting solution on this regards.

Srinivasa
[protected]