Vodafone India Complaints & Reviews

I port my Aircel number [protected] into vodafone postpaid and they provide the service for 6 days and after that they stops the service and saying ur adress is in negative area all this happen after one person comes and total verify the adress and area as well and then i go to the vodafone store to start the number after that i give another adress for verification on sunday(24th july) and executive says ur no. stars on latest by 26 th july and still i am not getting service because my outgoing and as well as incoming service stops.This is my permanent no and i change the network to get better service but all vodafone employees have a very good idea to bluff the customer on daily basis they give daily 24 hrs TaT time for verification but still they cant do anything and i am not able to call to anyone even dont getting calls from relative.So pls kindly take it seriously and solve the isuue.

My wife own SIM no.[protected] which was in operation till November, 2015. This SIM was been used by my daughter who is pursing he medical education abroad. Till the time she was in India, the SIM was used. Simultaneously, I was also recharging it on regular intervals.

Now, during her vacation she returned and tried to operate the SIM. But, it can not be used and a message was being communicated as:

'The Vodafone mobile no. you are trying have been switched off'.

On being contacted over customer care at no. 199, we were told that the no. has been closed and now it is in the name of one Sh. Ravi Kumar. It is to my utmost shock that:

(1) without giving any notice, how the no. was closed.
(2) how it is being allotted to Sh. Ravi Kumar.
(3) what about the money I have paid on regular intervals.

If nothing can be done, the amount I had paid online on recharging of the mobile may be refunded to me.

Regards,
Indu Vyas

Dear Sir/Mam'm,

Today I was recharging my mobile through my paytm account ( [protected] ) but mistakenly I did recharge of some other number instead of mine.

Recharge Amount: 100

Wrong Number: [protected]

Correct Number: [protected]

Date: 30/07/2016

I will be very thankful to you if you recharge my mobile number ( [protected] ) with amount 100 and deduct from wrong number.
And If possible refund to my paytm accounnt ( [protected] )

For the vodafone number [protected] (kolkata circle). on 27th july i sent email writing "i want to change my plan to sep 149 n cug as per my own reference number [protected] (now they are under same cug). but i want to keep intact current bill discount and my data benefit (750 mb+ throttle speed). please change it as immediate effect." on 28th july i was confirmed that the tariff will be changed according my request.
The request no[protected] was taken according to that but after the changed now i found that the tariff is not changed as per my request. there is even no benefits like that of the reference number [protected].
Now i am very disappointed. please add the same which i clearly mentioned before the request. i hope you will investigate all the details and take step against it.
Please add (750 mb+ throttle 64kbps speed as it was before) and tlike the benefits that of the reference number [protected].

I, Sri Amit Chowdhury have recharged the internet 2G Data Plan (unlimited)for Rs.196/- and accordingly received a massage today at 1 pm, showing as Rchrg of MRP Rs 196.0 on 29-jul-16 successful vide TRANSACTION ID KO [protected] but still now Ihave not received any activation massage, and as well as internet access.Therefore I want to know as to why the internet pack has not yet been activated and whether I have to go to higher authority for the same.

This is my mobie no [protected], i just lodged a complaint for my extra charges on std nos, my tariff rate are 35 paise per minute for local and std for mobiles but they are cutting more than 1 rs per minute. I called to cutomer care no asked them about this they checked on their system and told me yes sir you are right and you are going to have callback from our senior in 30 minutes but i did not got a call for more than 1 hour. I called them again and this time saurav received a call and he said there is no complaint regarding this and told me that was not a std and local, its showing null on our system, so you are not going to get back any amount.

But the way of talking by this person saurav i am sure he was drunk

This is my complaint against this person saurav from mohali. Take a action against this person. I have never talked to unmannered person like this.

I am going to put this complaint on 100of complaints websites.

Time of call was around 7 pm 29 july 2016.

I'm using Vodafone since 2012 and now i have 2 sim cards postpaid and also my family members have prepaid. but from 4 month i'm not getting network inside my house. i complained almost 15 to 20 times at 198 and also visited to my local Vodafone store many times but they are not fixing my problem. i'm writing here to for get help its my last try if the problems will be not fixed in 15 days i will port my sim cards to other network like Airtel cause they are giving good services.

As i took new connection from tata consultancy services representative and he informed that all billing cycle starts from 1st of every month, but it’s changed to 20th of every month and i spoke with customer care people they said visit to nearest vodafone center and change the billing cycle for your 2 mobile numbers. As stated i visited vodafone store in gulbarga and asked them to change the billing cycle for my numbers they said is not active on 5th july and we can able to change for number from 12th of every month (Sr[protected]. Today i visited vodafone store and enquirer about my billing cycle for other number they said in sr[protected] sheetal mentioned that i need to send a mail and is mentioned as comment and said user agreed on this, my question is that when i agreed and why that representative sheetal mentioned this fake comment, this is like making something fraud to customers without i agree she mentioned user is agreed.

Please take necessary action on this fraud activity and mention the action what you have taken against representative sheetal.

I request you to change my billing cycle starts from 12th of every month as i don’t want to calculate on pro-data base. Conform me after changing the bill plan and action taken against representative sheetal.

I lost my mobile on 28-july-2016 around 8.30 pm.
Can you share me last call made from my vodafone mobile number [protected].
After calling customer care they told last call was made to 97030*202. So request to share last call made and i can register fir in police station to trace my mobile.
It is dual sim mobile. Person who theft my mobile made call from my vodafone and bsnl sims. Vodafone customer care gave me 97030* and bsnl customer care gave me details of last call as 970*202. So i had total 8 letters with me. If you could me with those 2 numbers then it help me trace out very easily.

Hello Team,

I had vodafone number [protected] with relationship number[protected]. And I had given this number to my uncle to use. And He is in age of 40's. Everything was fine till 6 months however after that they start sending me bill of 1000+ however the plan was just 149+ service tax. After asking and checking bills got to know they have activated different VAS services on my number which includes video watching charges and the fact is headset my uncle is using can't play video using Internet. Amazingly that phone can't even connect to Internet properly. It is basic feature phone of Samsung.
After lots of discussion I agreed to pay bill and paid the same because they informed me that they deactivated all the VAS and I will not be getting any further issues with this. But nothing changed they kept sending me higher bills and this time more than 1000 as well.
I refused to pay bill then they are keep calling me while resolving the bill issue and also sending me threatening emails and calling me while asking I have to pay the bill. The current outstanding on my number is 1469.
Kindly help me with this. I don't know what to do.

Thanks & Regards,
Rajesh Kumar Jha
+91 ([protected])

I didn't activate any service of skillderby.. but its get activated automatically and amount has been deducted from my balance.. Stop the service immediately from my number and return my amount ... deactivate it soon my
vodafone no [protected]

Dear team,

I am vodafone postpaid customer from last 2 month my no. Is [protected], outgoing calls stopped between last 6 times and also [protected] still not working, i had sended credit increase message, but they have not responding, one day i had call to vodafone customer care and pick phone from customer care side mr. Vijendra kumar he is talking abused during discussion.

So please immediate action against vodafone.


Regards
Chandan jha
[protected]

I have been using vodafone postpaid connection from past 8 months. Every month i am made to pay more than 1500. Sometimes it's even 3000.In the month of june my bill was generated of rs 1600 despite of the rental plan of rs 375 with an additional false international roaming pack activated by their customer executive. My phone was not in use for around 10 days. I have been requesting the customer care to provide me with the call details and duration per call list which was made by number. Also they have denied the fact that the activation was falsely done from their end. Along with this my net pack was of 3g for no reason it had been made 2g.
Every month my bill had been dissatisfactorily high despite of my minimal usage.
Vodafone care forces the customer to take the number as postpaid. Which had happened in my case when i had lost my pre paid sim in september and they had said that i need to pay rs 300 for reactivation of it and it should be a post paid connection for atleast 3 months.

I have made the payment of rs 450 as a fait bill amount for june month. I have been asking them to justify with evidence of the amount they are charging for the month of a june. I am not getting response which is expected.
Very much dissatisfatied with vodafone postpaid service. No authencity of the conversation which happens over the phone with their customer executives.

This is regarding my vodafone connection [protected]. This month i have been billed of data pack 1650 claiming that i have used data of 700 mb. I have spoken to da customer service of vodafone and clearly explained that i have not been getting alerts on crossing it beyond 400 and hence a refund was promised. After waiting for 5 days so far they informed me that a refund is not possible. This is really pathetic being a customer of vodafone for so many years thy bill me as they feel like. I spoke to their customer service agent imran who refused to transfer my call to a manager and also was so sarcastic on da call. I want this to be looked into. I am totally disappointed as i have been using this connection for 5 yes nw and they are charging what they feel like when i have clearly told i have not received any alerts.

Im neelkumar mine nos [protected] vodafone postpaid customer
(airtel monsoon damaka postpaid offer for gharda chemicals ltd staff's at dombivali (rs 150/-) data free lifelong 1gb 2g unlimited 20kbs opportunity for other networks mnp only offer till 15th august
After ported i mine self called to gentle reminder for outstanding amount due followup 198 they transfer these call to retention dept.
* 14th july (retention dept mr. kiran told within 48 hrs he will active these
Plan (399) rs 100/- discount (200 min free local & std) he told me it will
Active within 48 hrs
{*15th visited airtel office domb east cc they hold mnp proccess and im taken back registration form}

* 15th july i call to 198 @7:50am helpline and followup-ed status of activation they told on ph it will active on 16th july 2016 before 6pm
*15th july recalled they told we will active within next 24 hrs plan

*16th july to 20th same happens (mr amit told on ph over committed on ph it will active soon) same day before 6pm 17th july)
Finaly mr. sufiya told me its rejected your service also declined on 19th july)
Even they told me we will call back you no call came from date to till date *as per your systems shows we called and explain deatils about plan eg., 22.07.2016 (6:00pm) & 22.07.2016 (6:54pm) on
21th called i told them to canceeeld all service cont with 99 plan
Today i re called 198 on 28.07.2016 5:55pm they told 399 plan activeed via vodafone apps recalleed 198 (tranfered to soufiya she told we called back after that we actived these plan) as per your consent without mine consent they actives 399 plan ([protected] charged govt tax extra 15.0 sales tax in that they manipulated service charged extra from since mnp vodafone network postpaid till take date we not received postpaid hard copy bills but before postpaid pre verification done but hard copy gentle & againt re gentle hard copy bill requested but not received) and also [protected] address residential data base shows temporary address improper filed by data entry always address verification shows fail) d

Dear Officer,

i would like to inform you that, i am facing network issue frequently and i have been complained but no solution so far . Just your guys will call on my mobile and they take some info and there after they will say that we will give solution asap.

For this month i have received the bill of 1250/- but i have not used, when i call to customer care they have answered me that if you wnt use we wnt bill it.. I agree but truly i am telling that i have not used it, how you are confident just because of your data, even i am also confident about that where i have the time frame save option .

So here i am mentioning the my mobile number where i am expecting solution on this regards.

Srinivasa
[protected]

I am using post paid plane of Rs 349/- with free internet plan for three months but from the first bill I am finding that I am receiving bill with internet charges. I always visiting your Kalyan Vodafone Gallery and every time I assured by you that the internet charges will be revert and wave off the internet charges and it will be adjusted in the next bill but I am sorry to say that till this last bill it is as usual, this time I got bill of Rs. 520/- so I again visit the Gallery and again meet with Mr. Vivek (Kalyan customer care executive) and take strong objection that either you rectify my bill or discontinued services but he assured me that this time, I am sending this complaint through my Manager and you need not pay this bill. Now from the July 25, 2016, the Vodafone services had discontinued and daily I am receiving calls to pay the said bill.

You are requested that please adjust the internet charges in the bill and refund the balance amount to me and terminate your Vodafone services with immediate effect. Now I am not interested in your service.

If it is not done within two days than I am free to lodge complain in consumer form/court

Vodafone billing fraud with postpaid connection holders!!

My name is raj and voda postpaid number 96 two zero 43836 eight. Just 2 days back i received a whooping bill of inr 1800 + for june-july bill.

I requested a roaming free plan for 2 months from may, which was not reverted back when i came back to bangalore, and fraud vodafone continued the same.' which resulted in this bill. They don't give a damn to consumer genuine concerns and demand money like goons and threaten to disconnect if not paid in full.

I have decided to expose these cheaters of telecom industry in consumer court.
Numer - 962043 eighr 368


Take my words -
Never ever go for vodafone postpaid connection. They always do fraud in the billing and never listen to consumer complains. I have faced this 3-4 times in the past as well. But this time i have decided to port to a better operator like airtel.

While mobile data is on, Rs.13 is deducted from balance even at the time my balance was at Rs.1.5, now it shows -12. This is highly cheating..also you sent a message that Thank you for availing credit/data loan. without my concern & request how did you processed to debit in my balance and made me as debtor. This is repeatedly done by Vodafone hence i m going to quit from your service.

My Vodafone no is [protected] and I am using it since 2 or 3 year. From 2to3 months there is network in Muzaffarnagar and I complain several times on costumer care but there is no response regarding it so kindly solve my problem..