Vodafone India Complaints & Reviews

Dear sir, this is to inform that i am having a post paid connection no. [protected] since a 18-20months. Since january 2016 i have ask for deactivate the number. Below is the copy of mail and details

On 1/5/2016 11:09 am; from: [protected]@gmail.com; to: corpcare.[protected]@vodafone.com; ; ?Cc: ; subject: [[protected]] please close my connection;
Hi sir/madam,

This request is to close my connection for number [protected]. I am done with all the payments for last and current cycle. Please consider this as my last payment and close the connection asap.

Steps followed:

I had called your customer care and followed the process they ask for as detailed below:

- pay all your due and current bill.

- mail to corpcare.[protected]@vodafone.com

Please reply back to me once done. Thanks for all your support and help.

Even doing so, my number was not disconnected and now you are asking me to pay another amount. I got several mails from vodafone team to which i replied with same details and no reply from them. And now i get a legal notice, this is very very disappointing from such a company. I would highly/strongly recommend to not go for vodafone network in bangalore with all this mess they do with their valued customer, not professional at all.

Thanks
Mandar shinde

Recently I requested for sim replacement it's been more than a week I raised a request. While I checked with service desk agent over webchat they said it has been delivered and this happened twice also they close the request and everytime when I check they say since it is closed we need to raise new request. Worst and unreliable customer support.

Below is the last chat I had with service desk agent.

Welcome to Vodafone Chat !Thank you for your patience, a Vodafone Service Desk Agent is now available.
Rugan
Good Evening! I am Rugan. How may I help you?
Murli Swami:I was talking to your colleague Mack and the chat window got closed abruptly
Rugan


I'm Sorry for the inconvenience sir.


Rugan
How may I help you sir?
Rugan

Please confirm if you are online?


Murli Swami:yesRugan

Thank you for your confirmation.

Murli Swami:I had raise request for replacement sim Murli Swami:[protected]
Rugan
I can definitely help you with that.
Rugan

Are you inquiring for the same number: 9833XXXXXX?

Murli Swami:yes
Rugan

Thank you for your confirmation.


Rugan

Thank you for providing your valuable information.

Rugan


Kindly please stay online, While I check the details for you.


Murli Swami:sure
Murli Swami:it was supposed to delivered today but it didn't Rugan

Thank you so much for waiting.

Rugan

I'm extremely sorry for the inconvenience sir.

Rugan

As, I checked your account, your SIM is delivered Today.

RuganMay I confirm do you receive SIM?Rugan

I'm extremely sorry for the delay in response

Murli Swami:but I didn't get SMS confirmation on my alternate number
Murli Swami:neither I got the SIM
RuganThis is your request comment updated in our end: Customer made two request for sim card through courier, but not
received for both request.Reference number is[protected],[protected].So please check the situation on high priority, address verification completed.Same address
registered with us.Customer is frustrated with the situation and not interested
in visiting Vodafone store.Please do the needful.
Murli Swami:its the second time
RuganSo, I kindly request you to please one more day.
RuganIf you didn't your SIM again, please contact us. We will surely help you.
Rugan*If you didn't received your SIM again
Murli Swami:seriously there is reliability in your service
Murli Swami:system shows delivered
Murli Swami:but its notRugan

I'm extremely sorry for the inconvenience sir. I really understand your concern.

RuganI will take your feed back and forward to concern team.
Murli Swami:I listening to sorry since a week
Murli Swami:but nothing has improved
Murli Swami:how can you mark as delivered when it is not delivered
RuganI assure that you will receive your SIM as soon as possible.
Murli Swami:this I heard yesterday
RuganBecause we are taken the request as high priority.
RuganI understand how upset you are,

I'm extremely sorry for the inconvenience sir.

Murli Swami:and yesterday he said that since my last request is delivered and closed.. he didn't have option other than raising new request
Murli Swami:the same you will tell tomorrow and so on
Murli Swami:and there is process of taking acknowledgement as well
Murli Swami:so customer has to suffer in any case that's how your process is designed
RuganNo sir, I assure that you will receive your SIM as soon as possible. Because we are taken your request as high priority.
RuganIf you didn't receive your SIM again, please contact us. We will surely help you with high priority.
Murli Swami:I heard the same thing yesterday and I don't have option other than relying on your false commitment
Murli Swami:regret for being vodafone customer
Murli Swami:I been your customer for more almost 10years
RuganI totally understand your concern sir, I kindly request you to please wait for another one day. You will definitely get your SIM.
Murli Swami:you want me to trust your statement which I already heard yesterday
Murli Swami:you are right I don't have any option other than that
Rugan


I'm extremely sorry for the inconvenience sir. I'm sorry sir, due to some technical issue you are not get your SIM. I will take your feed back in high priority and forward to concern team. I'm sorry for you feel this way.


Murli Swami:what if my request get closed tomorrow Murli Swami:I'll have to raise new request Murli Swami:and then the same story Murli Swami:will repeatRuganPlease give me a minute sir.Rugan

Thank you so much for waiting.

Murli Swami:neither I get any notification on my alternate number
RuganAs, I checked my end your request already raised in high priority, you will get the reply in your Email ID. You no need to give new request for your SIM.
Rugan

I'm extremely sorry for the delay in response sir.

Murli Swami:I didn't get any notification on my registered email address
RuganI kindly request you to please wait for one day, you will get the reply as soon as possible.
Murli Swami:none of your claims are true
Murli Swami:all are false claim
RuganSir, I would like to inform you that already your request raised high priority. I kindly request you to please trust us this time. You will get the reply regarding this.
Murli Swami:anyway I don't have an option but for sure the first thing I will do is check for number portability
Murli Swami:after I get my SIM
Murli Swami:the only reason would be the way to give your customer false commitment

I am from Mumbai. I have a Vodafone postpaid number . Few days ago I was supposed to travel abroad . So I looked up online n it suggested a plan for 599/- which said I would be charged 30rs per mb for Internet . As I reached there . I used my phone fr hardly 3 minutes to use whatsapp. N switched it off. I kept on receiving emails on my bill. N it was increasing day after day even after not using it . As I came back to India my put going services were discarded and my bill was 17000 rs.
I complained at least 50 times to 50 different people n outlets . They tell me they ll help me but there's no help. My bill is increasing every month . N they r not ready to help n my services are barred . I feel cheated n I need help

I am getting continues missed call from [protected]. Kindly block all calls & messages from this no. to my no. My no. is [protected].
If possible take strict action.

Value Added Services Cheating
Dear Sir,
I am a customer of Vodafone with number #[protected]. On receiving the bill during the month of March, Vodafone has charged me for Value Added Services at 90 Rs each for a total of 180 Rs. They said that it was activated on 19th Feb and 23rd Feb but I had not subscribed to any such service.
On receipt of the Bill on the 9th of March I called the customer care and they reversed one of the amounts totaling 90 Rs since they also agreed that I may not have done it. On receiving the bill in the month of April, again Vodafone has charged me for the same Value Added Services of 90 each totaling 180 Rs. On calling the customer care they said that it was a monthly service and since I called in the middle of the bill cycle the would charge for the whole month.
There are two cases of cheating here;
• Charging for Value Added Services with no consent from the customer nor any proof of the same.
• Charging again for the next month stating that the billing cycle had started. The only I could make out that VAS was activated was through the bill, on the receipt of the which I called customer care. If Vodafone charges me again based on this it is cheating someone twice using the same reason. It is like stabbing the customer in the back with the same knife twice.

I request you to take strict action against Vodafone as not every customer may be financially well off or educated enough to bear these charges and refute the same.

I have ported my mob no no [protected] from idea to vodafone and cleared the outstanding amount of 1004. I have done all the documents formalities and submitted to vodafone store as well as mail. But still they have deactivate my mobile no.

I had been using vodafone postpaid cug connection [protected] in which i used to get a rental discount of rs.100/-. First they activated ridiculous vas like super model service, gao bajao service etc. In my number and asking me to pay for it. Then they withdrew the rental discount of rs.100/- without any prior intimation. I sent them an email to stop the connection w.E.F 31/03/2016 still they waited for 4 days and stopped it on 04/04/2016.They are calling me to pay for the entire fraudulent bill amount. I have paid for the usage bill amount but i will not pay for the vas under any circumstances.

Good day.
My name is Nelson palani.I wish to put on records the treatment I received and the disgusting experience I am having on entering the Vodafone chembur store.on 25th February 2016 I acame to the store to buy a wi fi dongle and extra internet time package as I was In need of the same during the oard exams time for my children . the lady took down my details and did the process at the payment counter I was told that they do not accept debit or credit cards to which I had to walk around the area to find the atm and make the payment.i was told by the person that it will take 3 to 4 hours for activaton
After verification. Hence I was calling up for verification after 4 hours. but each time I called I got the reply that my request was not processed by the store. I must have called at least 15 times after every hour but each time I got the same answer.
Next day I visited the store the lady who filled my form took me to the first counter where another lady was at desk and she went to check at the counter regarding the status of my request in the mean time the lady at the desk started questioning me all over again wanting to see my photo etc. when I told her that the lady at the counter knows the details she had the audacity to reply back saying then you speak to her and my ac opening papers which the lady who filled my form had kept at her desk was pushed aside in anger by her in the mean time another gentleman customer came and occupied the seat in front of her she started communicating with him when I told this lady that she will be responsible if any of my documents were lost from her desk as the man also had put his papers there she back answered saying that why did I keep it at her counter when I told her that it was her colleague who had left it with her she loudly called out to her to take the papers as though she was the boss of the store and care a damn for the customer such behavior is shamefull.
I asked the lady who filled my form is there a manager of the store she called one mr Sandeepwho said he was not the manager but was stepping in for the person temporarily. when I told him my concern he gave me the answer that there is some issues on verification which will get resolved immediately however he asked me more 24 hours time. He offered me a usb drive with 2 gb to use temporaily free of cost but when I told him that 2 gb is not sufficient and I had purchased additional time worth 1800 appx he seemed to be helpless.
When I asked for the number of the store he said that they don’t give the no to the customer he gave me his cell no as I said I cant keep coming to the store again and again. When I reached home and tried using the usb provided by Sandeep there was frequent disconnections hence we couldn’t use it.
As soon as I reached home I received a sms Vodafone care saying that my number was ready for tele verification when I called them the same saga continued that my adhar card proof was not updated by the store so I told them why don’t you speak to the store directly and raise my concern they said they cannot do that as they are not in contact with them and donot have their numbers or emails I wondered how do these guys communicate perhaps telepathy.
After a couple of days I had no choice but to revisit the store .in the store when I entered I couldn’t find Sandeep bcos by this time he had started to avoid my calls I asked for Sandeep I asked one staff member where is Sandeep one said he had not come to work today and had not seen him the other one said that it was his weekly day off and the lady who filled my form did not extend any help either so I called Sandeep a couple of times he was not answering the phone. Then again I asked a fourth staff member he innocently told me that he was upstairs in their back office so I demanded to be taken to the back office or Sandeep must come down after calling him after many times he was forced to come down to see me its fascinating the team work the store has to keep saying lies give false promises and don’t deliver the goods.
When I returned the usb and requested for a refund I was told that there is no refund policy by the company so I said you have failed to provide the goods I was told that the refund takes more than a week I was asked again to give more 24 hours .i demanded to speak to a higher authority or get the person a reluctant lady came and started arguing all over again .
I told them do what it takes and get me a full refund to which I was told that the talk time could be transferred to any of my family members or friends number.i offered to give my bank details so that you could make a online transfer but it was refused by the lady. She was making frantic calls to people to get permission and told me that she needs approval from corporate office which is unbelievable
I demanded cash saying that when you opened my account you demanded cash and I see there is enough cash to refund me she denied so at last she said she can give a cheque but I will have to wait for a week I agreed.
After a few days I received a call from one of your offices saying that they will issue me two cheques and verified my name I thought the issue is resolved finally
After a couple of days I called Sandeep again to check when I can come to the store to collect my cheque.
He surprised me by saying that they will provide me refund by cash but he still needs to confirm however I have not heard from him again .yesterday I called him again to check on the same he said he will call back in two minutes which he has not done yet when I told him I had sent you a sms regarding the same he asked for my mobile no all over again .
This is what Vodafone is all about just waiting to swallow peoples hard earned money and full of lies and corruption you must change your tag line from HAPPY TO HELP TO HAPPY TO HARRAS.
So its six weeks now that Vodafone is not trying to refund my money.
And the pathetic state of operation and administration at this store is evident of the company standards its disgracefull to say the least.
Nelson palani.

I have recharge vodafone by internet a tariff voucher of Rs.46 on 13 apr 16 at 09:20 PM.In that recharge voucher written benefit of local mobile [protected]@1.2p/2s and valid for 60 days. But I get Rs.37 as regular talktime.I call vodafone complaint no 198 and he is telling that there is not any offer.Iwant tariff benefit not talktime.My mobile no [protected].That offer is given today also till now.

Two months before i have ported my conmection from Idea to Vodafone. Now they are telling i have an unbiled amount and without giving proper information they have barred my number. I called the customer care for details but they are behaving very badly. Now my connection is with Vodafone so they have the responsibility for this issue. Today we are celeberating a festival called Vishu all over Kerala . Infact im very unhappily saying that...

Sir i taken Vodafone postpaid jodi nos([protected]) at the time of connection i deposited 600 rupees. at the time of porting there is excess amount of rupees 2000 and i contacted in store they said i will receive a cheque after 45 days 4 months completed i not received the amount. i going store but they are saying wait. so please make refund my deposit amount

Hi,

This is on behalf of my father(Mr.Raju b n) raising a query regarding unauthorized transaction & bill (Rs 5000/-) paid to vodafone bill desk from free recharge website which is having transaction id-pos prch-pos[protected] vodafone bill desk mumbai dated on 5th april 2016 under debit card no- 4592xxxxxxxxxx64(Sbm).

Regards,
Suma b n
[protected]@gmail.com
[protected]
Bangalore/karnataka

I am filling this complaint against as there is no action on my complaint filled previously instead just they are asking for my mobile number {just a hint as i have already given them my alternate mobile number when i filled the form for the sim issues at the very first time]

I have also tried to ask the help from online chat of vodafone but it seems that can't understand the english or they are not able to resolve the issue.
Chat attached with this complaint.

So now i have mentioned my contact number [alternative one] and the chat attached with this complaint

My vodafone micro-sim having the pre-paid number [protected] has been broken down while inserting the same in the samsung mobile almost 3 months back.
Today, i have visited the vodafone store at sector-18 noida, and request for the duplicate sim and shown my id proof, the person told me that my sim has been deactivated and the balance of almost 100+inr, it still have so to get the same you need to convert this number to postpaid service otherwise this number will be assigned to someone else and there will be no refund for 100+inr that this sim holds.
This is entirely wrong .
The person at the store always forces the customer to have postpaid connection instead of prepaid. This is entirely wrong and who will be responsible of my 100+inr .

I will take this matter to the customer court if i will not get the proper reply from vodafone and also sector-18, noida vodafone store for misguiding the people and not refunding the balances incase the customer will not be interested for postpaid connection.

Regards,
Sankalp
Moble: +91-[protected]

Vodafone Kolkata w.b. India, has disconnect my number without notice from today.I have post paid connection no.[protected] using last 15 years.now I m facing severe and big problem, no one is able to connect me via this number.here I have no outstanding amount on this said number.so, please do the needful...my communication no.is [protected]...sanjeeb singh, Kolkata.

My vodafone [protected] number was blocked for sms. I asked to customer care they said that i need to register with trai. Actually i did not do any kind of marketing. Every i will send messages to my friends and relatives only. Without my knowledge they blocked. Please unblock it.


Thanks,

Hi,
This month Vodafone bill deducted 99/- MConverge Fashion [protected]@99, which I never activated. Customer care executive is not giving any valid answer for this bill. they says i clicked somewhere, eventhough i click somewhere how vodafone can bill it??
I never used any of this portal, how can i pay for this??
Do I need to go for consumer court for this or can solve the issue here?

I have activated 3g internat package - 4gb (3g)+ unlimited (2 g) two days before.But i am nnot able to access internet from the day of activation till now. So requested deactivation . But no confirmation received on the same. Please dont charge me anything for two days as i have not used the package . Please respond asap.

Dear sir

I would like to like inform vodafone service is very pathetic.
Because i check offer my vodafone number - [protected], through ussd recharge 97 and get 1 gb for month.
I recharge same amount on time:[protected]:25:58 i get only 400 mb.
Regarding the same i call to customer care many time but customer case executive misbehave me, and he don't know how to talk customer.

After that send mail your nodel he saying provide screen shot.
Why ?
Where are mention that fist recharge after provide screen shot. ?

But i provide same. Now 24 hrs complete but i don't get any revert his side.

Find the screen shot

Please contact my alt number [protected]

Regard
Prabhat awasthi
[protected]
[protected]@gmail.com

Hi,

I requested vodafone on mail id corporate.[protected]@vodafone.com for closure of one of my vodafone mobile number [protected] on date 21/09/2015. They sent me confirmation mail on 23/09/2015 that they will close my connection on 28/09/2016 and i have to pay the bill for the 28 days of spetember which will come on october. I paid the bill on 19/10/2015.

After promising the closure of my number they keep it running for next couple of month and now they are asking me to pay bill for that period which was out of frame. When they promise me to close my number on 28/09/2015 then why should i pay for the next month since that was their mistake not mine.

Now after so long they are calling me and threatening me.

My current vodafone number is [protected].

Please if anyone can help.

I am a prepaid customer & wish to update my new address as in "ADHAR CARD" with my service provider Vodafone in U.P. east area.

Kanpur civil lines Vodafone office refusing for by saying this facility is not available for prepaid customers. If you want to do so you change your service as postpaid.

How can I update my existing address as mentioned in "ADHAR".

My name Umesh, contact no. [protected]