Vodafone India Complaints & Reviews

I was using vodafone postpaid connection with tariff plan name elite_175 (Rs. 175/- per month). I had taken this connection on 2013 nov. Later in 2014 june, vodafone has increased my tariff plan to rs. 199/ per month, without my consent. Later in 2016 feb they have again increased my tariff plan to rs 225/- per month without my confirmation. Now i have noticed the huge change in my monthly bill and observed that vodafone is keep on increasing the tariff without my knowledge or my confirmation. I have lost around 700 - 800 rupees till date because of this. Vodafone customer care had given me reply saying that tariff plan increased because of the increment in their input cost. I confirmed that this is a vague reply and their initial tariff plan of rs 175/- is still existing as it is. As i m not getting any responsible answer from vodafone, i would like to bring this issue to consumer forum. Please suggest me the possible ways to fight against this kind of looting service providers are doing.

I received sms and mail on 11 th April 2016, for usage of rs 4272, I do not understand why this amount has come, I talk to customer care of vodophone but not proper reply. My normal monthly post paid mobile [protected], since the day I have taken connection at Kolkata was about rs 650. My usage is some time zero. Also they have indicated that they have given credit of rs 5000. I don't know why they have given without my consent. I request vodophone to look into it and with good gesture reverse back this amount. Also, I requested vodophone to convert it into pre paid, but they have not done so far. Again I request vodophone to convert my post paid into prepaid.
Regards
C h prasad rao

They sent the below link, and when i access internet the link opens automatically and i got msg ("hello! Vodafone tv all channel pack is now active on your number") and they dedected my amount, pls help me,

Dear vodafone tv user, for better viewing experience, download vodafonetv application free. Click http://goo.Gl/aibgz. Data charges apply as per your plan.

Hello! Vodafone tv all channel pack is now active on your number, as requested. This service is valid till[protected] and a 30 days rental of rs 150 has been deducted. Your current balance post service activation is rs 41.844. To deactivate, sms stop to or call 155223(Toll free).

Dear sir,
This is to inform that i am having a post paid connection no. [protected] since a long time. Now i want to get deactivated it and in this concern i visited vodafone store m/s deepak electronics (Near goal market adjacent to bikaner sweets) ludhiana. & paid all my dues on dated: 05/04/2016. I was asked that connection will be deactivated in next 24-48 hours.
Since that day i am regularly visiting vodafone store but sill my connection is active and i am not getting any satisfactory response. My major concern is the behavior of vodafone store executive named ms neerja who treated me like a victim & she made me realized that i made big mistake to approach her to resolve my issue. She acted like she is the director of vodafone store. When i approached vodafone store owner to complain for the same i was told that ms neerja is on company payroll (Vodafone) and my issue can only be resolved by ms neerja. Apart from that i also raised my complaint on vodafone website and also forwarded my compliant through live chat but no response. Can anyone suggest me to whom i can contact to get my connection deactivated at the earliest?
Rgds
Amit kumar
[protected]

Hi mr officer,

Myself including my family members have about 10 connection in vodafone. In recent days we face a very worst signal problem in our home especially.

Our home is situated in mylapore near pv koil street. From december after flood we are facing this network issue. My self having i phone 6s+& my wife is using samsung s6 edge+. Due to the network problem, we are coming out of our home & making the calls and we don't receive incoming calls when the mobile is inside the home. We are unable to use mobile internet because of this network issue.


We have raised a complaints more than 5 times via customer care toll nos & we have visited our near by store in alwarpet. None of them are helping us to make this issue resolved. Do you think that we have only this job to address you people again & again. We are business people and running out of time and do you think we need to keep on raise complaints to you people & chasing on the complaint nos.

Check my complaint nos which we have already raised. And all the complaint nos are closed without proper reason. If we raise a question in the customer care, the answer from them to change the network & there is no other option in vodafone.

Let me know one thing, "we are in hot of the city & we are facing network issue, how come your services in rural area"

For past 4 months we people have visited your near by vodafone store many times & raised the same complaint and we have replaced the sim and even interchanged the sim cards to other mobiles also. But nothing is happening.

The next step o[censored]s, if this complaint is not taken on a serious action, we will raise a complaint in the consumer court & change the network. You have to pay for this if this mail is not treated in a vigorous manner.

Few mobile nos
[protected] (Complaint raised in this no)
[protected] (Complaint raised in this no)
[protected]
[protected]
[protected]

We require not only a call back, we need this issue has to be addressed on the earliest.

--


Thanks & regards,
Yokesh
[protected]

Hi,
My name is Kamlendra singh, Number [protected].
I lost my fone somewhere on evening of 11 march 2016. Sim in the fone is lost with the fone and is not contactable, its a kind request you to issue same number new Sim, but documents which were submitted in fodafone at the time purchsing Sim are not available with me.
I am using this Number since 5 years.
Please issue me sim with my new documents.
Because documents were submitted was my cousin brother's. He is no more now, and i am not getting same documents.
So please transfer all old documents with my own new documents and issue me new sim with the same number
[protected].
Documents old submitted details.
Name- Malam Singh
S/o Dip Singh solanki.
Village- Guda Asakaran
Post- Sumer.
Tehsil- Desuri.
Dist- Pali. Rajasthan.

New Documents Will be on name of Kamlendra singh.
Please allow me to submit my new documents for the same Sim.

Please contact me on. [protected]. Guj.
[protected]. [protected]

Recently i ported my number [protected] from aircel to vodafone postpaid. Since i ported my number i am not able to receive gmail 2 step verification code. I am not able to sign into my account please fix the issue as soon as possible
. since i ported my number[protected] from Aircel india to Vodafone india i am not receiving gmail verification code on my number. because of this i lost access to my gmail account.i have contacted many times to gmail they say its the mistake on the part of vodafone india. please fix the issue many important things are there in my account i need access to my account again please make it possible.
thank you

I received the free data of 1.0 gb from vodafone which was valid till next billing cycle as per the messages from company ..My billing cycle starts from 11th of the month and ends at 10 th of the next month but the data has been taken back by the company saying it is valid only only for 30 days.As per communication with customers care and message received it shows the same is valid till next billing cycle means till tonight.I was about to use the datapack today ..Inconvenience is suffered due to this kind of treatment

Like many other people have complained, Vodafone has on its own subscribed my number to some stupid idiotic and useless service called something like ' BINDASS video streaming' .
Vodafone has gone ahead and assumed the liberty of deducting 35₹ from my balance WITHOUT my knowledge/ consent.
I think all the customers should take this up seriously and sort things out legally so that such frauds are discouraged.

Transfer from official to personal
I have been a vodafone customer for 5.5 years, however during the last 3 months i have faced the worst customer service provided from vodafone at vodafone dombivali store. I am located in meerut and the sim under discussion belongs to mumbai circle. However the store is not ready to convert sim from official to personal.Well the store team is still not ready to accept the documents now even with the original wipro letter head. This is his 5th visit to the store and these mail exchanges for conversion of sim from official to personal have now been going on for 3 months. Hence, i also need to understand the level of approval and escalation which is required now to get the process done asap. This is not the type of customer service expected from vodafone.

This complaint is registered from the contact number : [protected]. This is the third time we are facing the same problem of excess deduction for the national call( we spoke for 1:45 minutes and they deducted ₹60) And when cross checked they say you have dialed international call. Since we cross checked immediately we did not find any international numbers in the dialed history. Over and all the customer care executive is reluctant to pass the call to the senior executive as well.

My phone has been deactivated for the past few days without any prior intimation. On enquiry from the local vodafone store, I learnt that the same was due to non payment of my bills.
Its such a shame on your part that my services have been deactivated twice in 3 months now due to this said issue. But if you look at my status, apart from a meagre amount, all my dues have been cleared. A vavor of Rs. 250 was given to me over phone from the Delhi voda unit. But it has not been updated in the server and hence the dues are popping up again and again. Also the jaipur voda unit is ignorant about the vavor quoting that they dont have any information regarding the vavor.
Due to lack of communication between various outfits within Vodafone, I am the one suffering.
Such a low degree of costumership is not expected from a company of high reputation. Every now and then the services are forfitted.
I request you to grant immediate access to my services.

I can't use my data but in vodafone app shows me you are across your internet limet and when i call custumer care they tell me your call can't resolved at this time
So call after 4 hours when i call 2nd time also told call again 4 hours i am call day by day but my query can not resolved
please help me for this compant
There is no oppton to me i will port my number [protected]
Regards Naseer
From mohali punjab

Vodafone is relly bad these days... i'm from shillong and there's no network coverage in a certain area which is located in lower mawprem, lumkshaid, shillong-793002... the problem has been occuring for days now and i request you to please solve it ASAP

I requested to "port in" from idea to vodafone postpaid.
My 3 years old number. And vodafone being so careless, irresponsible barred my calls. After so many complaints fnally someone come for verification at hcl, and all went good, verification done. After 2 days i asked again why my number is not yet activated, the concern person said my boss refuse to give possitive report because it was hcl.
My number [protected]

On 09/04/2016 afternoon i did a recharge on my cell.[protected] of rs. 697 to activate unlimited 3g data for 28 day's but it gets laps after i recharge of rs.28 instead of getting top up. My alternate no is [protected]
- balasaheb yelme

Bill for the month of november 2015 shows rs. 144 as data charges which have not been used by me. A no. Of complains were made by me over phone in customer care but all went in vain. I held up payment and asked for revised bill. At last complaint was lodged on line, this also went in vain. I request for deactivation of the connection .My no. Is [protected].

On visiting the vodafone store in vile parle east, i converted my mother's phone into 4g. After 3 hours it did not get activated. On going back they said its a phone problem and that they cannot switch it back to 3g.

On telling them that they should have informed the customer that once the switch is made, one cannot go back to 3g. The manager refused to acknowledge the matter and spoke in a very condescending manner.

The customers need not be treated the way they have been by this manager in vodafone. Vodafone needs to start training their staff for tolerance and at least the manners to speak politely to their clients.

The clients are angry because of the discomfort caused. The phone is not working on 4g anymore and they have failed to take any responsibility.

I just want to know the minimum 3g internet speed of vodafone according to trai guidelines. My number is [protected].
After 750 mb my data speed throttle upto 64 kbps even in 3g network. So where are you maintaining the guidelines of trai.Please explain me through email only. Otherwise i will have to lodge complain to trai and in rti. Speed is decreased upto 64 kbps on 3g network. I think, it is unfair. While i am getting 3g network, then why aren't you maintaing the minimum speed of 3g?Explain it only trough e-mail not by calling to me.As i want written explanation of it.

Hi sir/mam,

I am anirban maity holder of [protected]. On 10th january(I cant recall actual date may be 11 or 12th th january) i called customer care to decativate rs. 75 roaming incoming free promo.He told me it will be deactivated within 2 hrs. Though it was not deactivated(I dnt really care of this it is still activated or not).But i called on 30th january from my another number([protected]) to activate rs. 75 roaming incoming free promo on [protected].She told me i am taking request for the same.She assured me this promo is already active on [protected] and this promo will continue for february month also and it will continue untill i again call for deactivate this.But when i get the bill i saw this promo is not activated for february month(I dnt know what she did) and all incoming call are charged and i got over rs.1000 bill and suddenly on 7th march you deactivated my simcard.I wont pay any bill untill this problem is resolved please look into the problem.I called on 30 th january to activate free roaming incoming call but still why it is not activated.I called customer care on 7 th march two times they told she ( who recieve the call on 30 th january)did not take any kind of activation request.I dont know why she did not take any request.But for your fault why i will pay this money?( i[censored] want find out the recorded conversation).I dont want same answer as your customer care guys are giving me.I wish you will take of my issue and wil solve as soon as possible.I will pay my bill as soon possible you will fix it.

Thanks