Vodafone India Complaints & Reviews

Training. Center. Addres. B.427. Gali. No.22. Near. Rashan office. Main. Market. Bhjanpura. Delhi.110001. Manager contact. Ph..[protected],,, [protected] frauud pin code


Fraud director. Manager. Signature is photocopy signature pay company director mr.. Kirpal singh (State bank of india) (A/c > [protected]) (Pay slip and resume + voter id forward) company email. Id>[protected]@gmail.com

Hi Team,

I took 4 post-paid sim cards from Vodafone executive under corporate plan (2 calling and 2 data cards) for official purpose. The 2 calling sim cards and 1 data card got activated within couple of days. However, verification of 1 of the number was negative and hence it could not be activated. I was told this by Vodafone executive that the number [protected] is null and void and can never be activated. Hence, this number can be ignored. Suddenly, after 1 month, I got the message from Vodafone that the bill for this number has been generated and you need to pay the bill immediately otherwise we'll deactivate your personal #, that I am using from long time. I spoke to to so may people namely Manoj, Jitender (supervisor) in Vodafone customer care but everybody says that you need to pay for this number and nobody has answer as why I should pay the amount for. In fact, one of the floor supervisor Jitender even suggests me to lodge an FIR against Vodafone. Currently, my personal # [protected] has been deactivated and I am being harassed to pay for the number that I have never used.

Could you please help me in resolving this issue?

Thanks,
Varun Verma
Ph: [protected]

False bill usegase service D2c I pay downloaded in 3 times same day or same time 1 time charges 250. + data charges 1006/-
Vodafone officer ye Mera AC me se reademe hone cheyea apni call drop to hote he rehati hai jis Ke liya tum kuch nahi kerte ho raman

My company Bassi Infradevelopers Pvt Ltd have 40 cug numbers.
Every month bills are generated more than fix credit limit.
If I deposit bill according to credit limit, account operator don't deposit it.
Every month few numbers out of my fourty numbers got barred.
My service RM "Indu Raitani" never receive phone or receive by any other person.
Last option for me is to port my connection.

My Name is Ramesh, My Number is [protected].

I recharged my Mobile with 296/- Internet Pack 2G Unlimited Yesterday

I recently talked with the Customer Care today as i was not receiving any offers for Full Talktime or any other offers. So I told him to give me some offers. The Person talking to me said i will get offers soon.

Today I received a Messege stating that My 3G Internet Pack is Active whereas i did not recharge any 3G Pack.

My Usage is very high so a 3G Pack is very expensive for me.

I contacted the Customer Care about the Issue. I told them to activate my Older plan that i recharged with Yesterday. The Customer Care person was very rude to me. He was only saying that It cannot be reversed. I also told him that it want my Mistake but then also he kept saying the same.

At last i told him that i will put a Complain and Port to Airtel.

He said with very Rude Tone - " Do whatever you can " ( Jo kar sakte ho vo karlo )

My Request to Vodafone is to please Reverse my Transaction or lose your Customer.

I have also put a Port Request.

Regards,
Ramesh

Sir,
My number [protected], i been using your service from past 5 years but on 23rd March I got a message saying that 2 Value added service has been activated to my mobile number prior to this i had not given any request for the activation of the same
I immediately deactivated those 2 services and when i got my postpaid bill on 4th of April they had included those VAS charges of Rs 94/-as it was shocking to me, i even called the customer care they didnt respond to the matter, so i request vodafone to reverse the charges and send me the updated bill by this week

Regards,
Thejas.N

Dear sir/madam,

4-5 days ago i called to your customer care for my sim number in not working, they give solution to recharge rs 30 and then restart and told "your number is temporary unavailable means incoming and outgoing is unavailable, after you recharge rs 30 and restart mobile then its working".

Last day(5 april 2016) i recharge rs 30 in my number, recharge show successfully in vendor site and then restart but my sim number is not working.

Again today(6 april 2016) i called in your customer care and i give full details about my sim problem then they give again solution that "your number is waiting for resubmit documentation if you submit document then your number is working in after 15 minutes please provide document near by vodafone store".
After few minutes i called again to your customer care to know about address they told "my sim number is permanently disabled". I shocked after they saying my number is permanently disable. Then i asked how its possible?, they say your number is not working in more than 90 days thereof try rules yours number is disabled and no one solution about this problem.
I request to you that please provide help to me for this problem because your company is cheated to me and they give every time wrong information about my sim number.

Hi,
I was using vodafone postpaid sim([protected]) of andhra pradesh circle since janurary 10, 2016 due to my transfer i applied for portability in idea. My sim got ported on 17th january, 2016 to idea in maharastra circle.
Till 10th january 2016 all of my bills were clear. But after my sim got ported idea vodafone keep sending me bills and showing due amount of 725.16 rs in which they are charging for the months in which i have used my idea connection . So ideally they want me to pay bills of idea and vodafone for same months. How is even that possible ?? I mailed this to corporatecare.[protected]@vodafone.In regarding my problem with bill. The gave me refrence number[protected] and[protected] and assured me to update bill amount by subtracting 634rs.
The havent done it yet, and till now idea keep sending mails asking to pay bills of vodafone else my services will be debarred. Now, idea has debarred my sim and also vodafone has not yet updated my bill. Its still showing amount of 725.15 rs. Please help me in this i am mailing vodafone but they are not replying me. I just want them to update the amount asap so that i can pay the amount and get services of my sim back.I have attached the mail i received from vodafone.
Regards,
Himanshu
Mobile number [protected]

I have made payment through my axis bank credit card on 09/02/2016 to vodafone through irechargeonline_ebs rs 314.15/- agst axis card transaction no[protected] which is still not credited in my mobile nos [protected] ..

I have given my complaint to vodafone they speak to merchant regarding same for

Axis bank is saying that payment is made through irechargeonline_ebs bank statement is also given


Will you help me in this regards for solving this payment issue

I complained many times in the company regarding no network at all at my office premises at 102 mulchand market ring road surat 395002. They said it will be done in 20 days it has been 50 days yet no network after mailing them so many times they giving answer that it is a minor changes but yet no network my business is suffering a lot.

I mailed them 17 times bt this is what they said
This was 1st response they gave on 11th Feb.

"Dear Mr. Agarwal,

Thank you for your email dated 30/01/16 regarding your concern related to network for your Vodafone number [protected].

We sincerely regret for the inconvenience caused to you.

As per our last discussion and post necessary network checks by our network team we would like to inform you that the nearest cell site near to your premises 102 Mulchand Market Ring Road Surat will undergo minor changes in the next 20 days which will help us provide you satisfactory network . We request you to share your feedback after 20 days in case of any deviations.

Your complaint docket numbers is[protected]"

Than again I mailed them to give me waiver they said yet 20 days not over so dnt msg until the said duration is over.

Thank you for your email dated 28/01/16 for network concern on your Vodafone mobile number [protected].
We sincerely regret the inconvenience caused to you.
We tried calling you thrice from [protected] but could not get in touch with you.
As per your trail mail, we would like to inform you that your 3G accessibility concern at 102 Mulchand Market Ring Road Surat. Based on feedback received from our network team have checked no issue found as nearby all sites are working fine from our end.
Your complain docket number is[protected].
However, we understand from your trail mail that still you are facing network issue at said location hence we have forwarded your concern to our network team but we received feedback from network team that you are not contactable as you are not responding and sometime your number is switched off. Hence, we request you to provide us your preferred time so that we can check and address your concern accordingly.
We assure you that in our constant endeavour to provide Superior Mobile Network Services across the locations, we are constantly working towards reducing the “No Network Spots”, thereby enhancing the extensiveness of our Mobile Network.
Further, we wish to inform you that we carry out regular network up gradation activity to increase the depth and width of coverage making it possible for you to experience better network coverage. We look forward to your continued support and association with us and assure you of serving you in the best way we can.

They didn't spot anything.

Again I mailed them.

"As my business suffered due to this issue i need a waiver for the inconvenience caused to me."

Till date no response and they are claiming for 4G n no 1 network.

Hi,
My name is sunit adnd number is [protected] registered email address is [protected]@gmail.com i was been told by vodafone collection department that the will arrange a short fall of my bill amount which was 300 something and i have to pay 125 which i paid but now the are asking me to pay the bill amount of 400 and have discarded my services i am sick and tired chasing them but they dont reply please vodafone get this sorted and restore my services

Hello Sir,

Iam Deepu Tiwari and my mobile no is [protected]. Yesterday i was recharge 35 rupees but company not giving me benift's of my money. and did'nt received my call
when iam trying lot of time . when he received all time they transferred another one .

I got charged rs. 250 for 'value added services' i am well educated about how mobile works. I never clicked on any third party(Ipayy) link nor download anything. I got bill for following services which dont even make sense from their names. To my surprise executives were not able to explain the details of the downloads for what they have charged. Details are as follows: value added services (Vas) downloads downloads 01/03/16-09:34:05 (Using ipayy website or download ipayy app).

Hi,

This number [protected] belong to my brother "Shashikanth Shetty", however I am using it from past 5-6 months.

I had subscribed for booster packs, however as per the details on your site and the main idea of having booster pack is its a one time charge in case our base plan has expired and we need to recharge our dataplan till the next bill cycle is generated.

Initially they had added 250 in Nov bill,
then 250 + 450 in dec bill (charged twice for 250, which was reverted back after raising complaint)
then 450 in jan bill (charged twice for 450, which is pending from jan, in spite of raising n number of complaints...)

And from last 2 months almost the number is disconnected, however still the billing amount is adding on. I really don't understand this.


I am attaching the last chat history with one of your members, he had promised to resolve the issue, but I have not got any call so far.

Regards,
Lavanya.

The chat history goes...
DamodarBooster is an additional data pack which is used for internet usage. The

pack will be valid for 30 days.The charges will be based on your required data.

DamodarLike 1 Gb, 2 Gb

Shashikanth:how many times it will be added to the bill amt?

Shashikanth:in case i go for 1 gb booster

Shashikanth:the booster amt will be added for how many months bill

DamodarA booster pack will be automatically deactivated after 30 days.

DamodarIt is a one time charges.

Shashikanth:even mine understanding is also the same

DamodarWill not be added in your next bill until you activate this plan.

Shashikanth:now please do take a look at the bills for nov, dec, jan

DamodarOkay.

Damodar

I will take a minute to check this information

Shashikanth:sure

Damodar

Thank you for waiting

DamodarI have opened the november bill in which you have charged Rs.250 for

booster pack.

Shashikanth:ok

Shashikanth:next

DamodarIn december bill you have charged for two boosters which is .

DamodarRs.250 for 1 Gb

DamodarRs.450 for 2 Gb.

Shashikanth:the same 250 was charged twice

Shashikanth:now the next one

DamodarYes sir I will inform.

Shashikanth:please do check the next months also

Shashikanth:jan is a super duper hit one

DamodarIn jan bill there is a charges Rs.450 for booster which is for 2 Gb.

Shashikanth:which is again charged twice for one subscribtion

Shashikanth:i had raised several requests for the same

DamodarOkay.

Shashikanth:and from more than a month this num is disconnected

Shashikanth:not no fault of mine

Shashikanth:do let me know what i should do

Shashikanth:i had gone to the local vodafone office also

Shashikanth:they are not interested to listen to my concerns

Shashikanth:why should i pay twice for single subscription of booster packs

Shashikanth:is this the type of response customers get

Shashikanth:i seriously dont need this number

Shashikanth:mainly after raising so many genuine concerns

DamodarI can understand the issue sir. Let me address your query.

Shashikanth:this is the last time i am raising this issue

Shashikanth:if i dont get a proper response this time also

Shashikanth:i will just destroy the sim and throw it

Shashikanth:its anyways no use to me

DamodarThank you for your patience sir.

Shashikanth:please let me know request num

DamodarThere is a request for Rs.250 booster pack amount reversal.

Shashikanth:and the details

Shashikanth:its done.. but 450 thing did not happen

DamodarWhich has passed to you.

DamodarYes sir.

DamodarI will take a complaint for this and will do the needful to you.

Shashikanth:one more thing

DamodarBecause you are in limited data plan and you can activate only add on

packs.

DamodarThere is no way to activate booster pack on your number.

Shashikanth:i got bugged up and inactivated internet plans

Shashikanth:i was charged so heavily without much net usage

DamodarIn future also kindly take add on packs for this number to avoid this type

of miss charges.

Shashikanth:i am not gonna use internet for this num

Shashikanth:i had enough

DamodarYes sir I can understand the issue and will take a complaint regarding this.

Shashikanth:one more thing... from more than a month its disconnected

Shashikanth:and they have added 100+ late payment charges

Shashikanth:which i am not going to pay

Shashikanth:because i had made payment for correct charges

DamodarOkay.

Shashikanth:not for the additional 450 + taxes for 450

Shashikanth:u have my alternate num

Shashikanth:please do let me know once this issue is resolved

DamodarSure sir.

Shashikanth:please dont make me explain the whole thing again to others

DamodarSure I will mention all the thing and will arrange a call regarding the

confirmation.

Shashikanth:i really find you to be a genuine person

Shashikanth:hopefully it should be sorted on soon

Shashikanth:if this is sorted out... i will be really thankful to you

DamodarSure sir I will do my best for you. I am taking the complaint and will give

the reference number. Kindly check your alternate number [protected].

Shashikanth:yes

Shashikanth:or else u can call at [protected]

DamodarSure sir I am mentioning

Shashikanth:thanks

DamodarThank you for your patience.

DamodarI have taken a complaint.Your reference number is::.[protected] and

keep the number for any future help.

Shashikanth:really felt bad after meeting the vodafone persons at hubli office today

DamodarYou will receive a confirmation call on or before 27-mar-2016.

DamodarI request you to kindly avail for the same.

Shashikanth:sure

DamodarThank you for your support.

DamodarAnd your issue will be surely resolved.

As per you official site you have given recharge of Rs: 42 for internet data of 150 MB.

but when i make online recharge against my vodafone number of Rs: 42 its somethings else is activated.

i have thrice talk to your customer care neither they add mobile data of 150 mb my account nor they refund me my balance to me.

i ma complaining against vodafone service to refund me or add data to my account because i have paid money as per your official site advertise.

thanks,
P.G. Joshi
[protected]

I visit to Vodafone store j.b nagar chakala today morning, and my token no is 105 and after 25 30 mint i ask to customer executive about my token becoz the cue is same when i enter the store, MR. Dinesh answering me bhaga du kya customer ko, which i m not expecting from Vodafone service, he is very rude and may be he is senior guy at store...so i can gesst how other juniors are...

i Just went for sim card replacement and i know hardly it take 15 to 20 mint not more then that...

its

I purchase new sim no [protected] activated on 1apr16 i did not use the sim i put the sim in mob for 15 minut the speed was very slow then i close the mobile on 4/4/16 i purchase new mobile and put the sim in mobile it was not working, ickecked the data and balance amount it was 0 how it happen i could not belave that vodaphone co. Can do this type of cheating

This mail is to inform you that i did a portability from airtel to vodafone.([protected] Number)
During filling the form the representative you visited in my office mention me very specific about following thing:
1.Monthly rental : 199.00 INR
2.Free calls : 600 mins (Local + std)
3.Free message : 200 (National)

Now, surprise is that when i heard the real offer at the time of verification that following are the things in real:
1.Monthly rental : 249.00 INR
2.Free calls : 300 mins (local)
3.Free message : 300 (National)

I need a justification on it as i am not going to pay, provide me the plan which was offer to me at the of filling up the form.

Thanks
Ankur Gupta

Vodafone offered me a postpain plan in blore ibm office back in 2013 which was of 325 including 1gb data. I used to get my bill around 500 or sometimes more on an average around 500 every month, i never check my bills once i get the message i make online payments. I'm using this stupid service from 2013 and in march 2016 i happen to call vodafone as my data plan was extremely slow so i thought of chnaging my plan and converting to 3g i hardly use phone data as i use aritel wifi at home. The lady called ramya she is the floor supervisor when i spoke to her she mentioned that the plan will be changed to a 199 plan which will incluse 750 mn of 3g and rest is unlimited on 64kbps speed. When i enquired about my older plan she informed that i had 2 gb of data on my phone since 2013 and i was under impression that i have only 1 gb hence i always consumed data within a gb. Without my consent they have activated a 1 gb additional data plan for rs.125 since april 2013 .. When digged into it.. She said i had this plan active since april 2013 and then i chnaged my plan to 325 tariff in sep 2013. It was very cleary told to me that i have no other plans or services active except for 325 tariff since september .. They never informed me about another additional 1gb active since april 2013 . So like a fool i have been payin them 125 rs for free without even using the service for last 3 years. When asked for any refund they offerred a call back but no one responded . I have paid 125rs for free for last 36 months which comes up to 4500 rs, if i consider it since september 2013 as a the corporate plan was started in sep which will be around 30 months and vodafone is suppose to refund me 3750 rs. I will make sure i will screw your company reputation. You fradusters. Disgusting service ever.

I have lost my sim last week dated 29 April 2016 and requested for a new sim for the same by a telephonic conversation with a vodafone help manager.That person told me that i will get the new sim within next 24 hours but i didnt the sim still on the date 3rd April 2016.even when i tried again and make another request by online they again told me that i will get the new sim in the next 24 hours and again they didnt deliver the sim on my postal address as per the service.Now i have asked them that why i have not received the sim, they are giving me the alternate by go to the vodafone store and collect the sim.I have waited for a whole week to receive the sim and now they are asking me to collect it from the store.Clearly making a fool of the customer and not providing a good service to the customer.They did not have any coordination within there help desk team and now making customers fool.Shameless.Please take a serious action against such a bad and misguiding behavior.