Vodafone India Complaints & Reviews

Sir, with due respect say to vodafone billdesk. On 22/3/2016 a phone call received from +[protected] (9.51 pm), +[protected] (9.58 pm), +[protected] (10.04pm) told me that he is calling as an official representative from idfc, where i lodged a complaint through web site www. complaintboard.in regarding refund of buy-back amount of bond. He asked me for refund of bond i have to logged in www.99refunds.com website and give my net banking details (Where rbi logo was also there). He told me that 6 otp will come which i have to told him.In this way total amount of rs 58, 974 deducted from my axis bank account and my wife’s axis bank account no [protected] and [protected] respectively through total 6 transactions (Rs 9995 tr details inb/[protected]/vodafone billdesk, rs 9995 inb/[protected]/vodafone billdesk, rs 9994 inb/[protected]/vodafone billdesk, rs 9993 inb/[protected]/vodafone billdesk, rs 9997 inb/[protected]/vodafone billdesk, rs 9000 inb/[protected]/vodafone billdesk. Pls note that before receiving fraud call we received email from a person named mohammed sayaf eternity [protected]@gmail.com, subject official response from idfc, to share my contact no to resolve my idfc bond complaint issue. Another email received from banking [protected]@gmail.com subject: official response from idfc, where in they give us false assurance to refund all of money deducted from both the bank accounts on next day (23/3/2016).
I have lodged fir to cyber crime police station lalbajar kolkata. On 28/3/2016 i have received refund of 2 transactions amounting rs 9997.00 ref:iconn/ref/[protected]/billdesk/dt2016.03.22 and rs 9000.00 iconn/ref/[protected]/billdesk/dt2016.03.22.
So i requested to vodafone billdesk to refund rest of 4 transactions total amount rs 39, 997.00 immediately to above mentioned bank accounts. We will stop only after we get back our hard earned money. Pls note that i have not purchase anything from vodafone billdesk.
Soumitra bhattacharjee, axis bank account no..[protected]
Mandira bhattacharjee. Axis bank account no..[protected]

Mail id [protected]@rediffmail.com

My vodafone number: [protected]

Now i am in abroad. Without my request/consent, international rental has been activated and amount has been debited (Rs 149). My vodafone complaint docket numbers are [protected] & [protected]. After complaint also, my debited amount (Rs. 149) has been not credited to my account. Till now not canceled the automatic international rental subscription.

And after rs. 149 deduction, different amount balance [post call balance (Rs. 116.63) and current balance (-32.37)] is showing in my vodafone account? Why it is not showing same balance in both current balance & post call balance? Still this is not solved by vodafone.

Without my request/consent, below data packages has been automatically subscribed by vodafone.
Subscription of package ui3gv14r0d200m (Dated 28.12.2015 14:33:03)
Subscription of package ui3gv14r0d200m (Dated 08.02.2016 11:48:07)

Why vodafone is subscribing the packages and debiting the amount without customer request/consent?
My current balance and post call balance should be same. All debited amount need to be credited to my account and automatic renewal packages need to be removed from my account.

[protected] Please give me a details of this mobile number's owner. Because of this man is calling me time to time last 8 days and talking with dirty langauge. I am talking to him give me information who are you ? Where area are talking he to me ? That no any reply simply. So, please give me a full details of this mobile number's owner. Otherwise i will give f.I.R. To police station.

Thanking you.

My E_Connect_375 plan suddenly changed to E_Connect_399 without intimation and this has resulted to a huge bill on my number.

On calling up the vodafone care, they repeatedly mentioned that the plan has been upgraded and is no more available. But on cross checking I found that my friends and family still have the same plan active.

On mailing about the issue to vodafone corporate, along with the screenshot of other users with the same plan they again mentioned the same thing. Moreover, they are reluctant to reply as i am still waiting for a reply after repeated chase up mails (taking into consideration the 2 days wait period for just replying to a mail).

Is the plan is based upon some criteria, which an existing user is denied suddenly ?
The team mentioned that the plan has been upgraded, then they are clearly providing FALSE or incorrect information has i still find the same plan active for my friends.

This is really pathetic from vodafone.

Sir mera Vodafone number-[protected] hai aur ma essa 28th Dec 2014 (Visakhapatnam mini store sa liya tha) sa use kar raha huo, meana starting mea 399 rs ka plane liya tha, aur Vodafone nea bagar mujhsa inform kiya Nov 2015 ko yea plane change kar diya, Vodafone bagar mujhsa inform kiya har month mera plan change kar deata hai..aur kuch bhe bill e-mail karta hai.mea apko Nov 2015 kea baad ka bill bhej haa kirpiya karka ess site ko kholiya.

Sir,
I purchased data pack of rs 249.00 for 28 days (1gb) from vodafone web portal through net banking on 03/04/2016 at 14.00 o 'clock after noon .Till then i can't recieved the pack on my phone no. While the amount is deducted from my account at the same time .

The transaction no. Is ipay/eshp/bd/86704987/fidb[protected]_vod dated 03/04/2016 idbi bank

Mobile no:- [protected]

Dear Sir,

Last 5 years I am using your post paid service, my mobile no is [protected]. For your kind information earlier this no was register in my Company name M/s. Supertron Electronics Ltd. But in the month of February this no has been transfer in my personal name. My name is Suptendu Roy. I had visit Vodafone care south city mall and submit all the documents and deposit Rs. 300 as a security. During the transfer your executive was ask me the Tariff plan, as I am using this no with data and voice so I had chose Rs. 655 rental plan.
But unfortunately on 26th march my outgoing services has been stop due exceed my credit limit. I had contact with your executive and express the details where I had come to know that my tariff plan was Rs. 299 that's why whatever internet I had used that was charged and due this reason my limit was exceed.
My question is that when I chose Rs. 655 plan then how it has been change without informing me. It seems your executive was done mistake and due his mistake I am suffering lot and due to beard out going call I had suffer lot.
second after complaining noting was taking care as of now. third without bill how you are expecting me to pay the amount.
if my problem didn't shorted out with in 24 hrs. I will bound to take legal action against such harassment.

A couple of weeks before i have been to vodafone store at electronic city
Phase 1 for getting portable facility, happen to meet the store manager and she promised to send a executive to my residence for collecting all the required documents.

I am waiting for the executive so far no one has turned up and also tried to reach the store manager no response.

There is no response to pick up the call and customer also.

Please expedite the issue with lot of hopes and commitment we approach vodafone store to solve our queries, but this is very desperate experience from the customer point of view.

Dear sir/madam

My mob number is [protected] . Pathetic experience i am using vodafone service since 2.0 years & now i come to know that vodafone is making fool to their customers. I got a bill for above number stating for internet bill usage of 1, 493.86 mb.Which i never used. When i asked for the justification vodafone customer care executive is saying that this is a corporate plan they don’t have access to account then i called up to corporate helpline from there i got the number for relationship manager she is repeating the same that she doesn’t have the access to my account i am very disappointed by the executives need an appropriate reply as soon as earliest. I believe vodafone serves the best. But after this incidence i lose my faith from vodafone. My intention is very clear i “ll only pay which i had used not a single penny above that. I have more than 28 connections in my office. If things will continue like this. I’ve to look up for another 28 connections too . Still i m not getting any call from vodafone team & mr. Sunil sood try to help me out and resolve my bill issue other wise i disconnected all corporate line.

Since last 4-5 month i have been receiving mails from vodafone referring to mobile no. [protected] (Relationship no.:[protected] which does not belong to me. I even intimated the guy who is using this mobile no. And asked him to update his e-mail id in vodafone account.

In spite of that every month i have been receiving mails regarding mobile bill, pass key, late payment notifications etc. Each time i would remind and clarify to vodafone that this number does not belong to me. In fact in one feedback they confirmed me that the my email id has been removed from this account. Still i receive the emails related to this mob. No. The height was when i first received the legal notice on 25/03/16 to appear before the court (For non-payment of bill). I just replied to vodafone that i should not receive any further email. In spite of this i received final reminder legal notice on 31/03/16.

I do not know how a company like vodafone doesn't even keep their records clean and updated (Authentic). This is too much frustrating to receive such unsolicited e-mails and spoon-feed them each time to correct.

Ever since Nov 2015 when I moved to Pune I am struggling to use 3G with its actual potential. The max download speed that i get is 38.2 kbps (rechecked on speedtest.net while i was writing this complaint). Even after numerous complaints and sim replacement the issue never fot resolved. And finally after almost 4 months of struggle vodafone replied they dont know when this issue will be resolved or be resolved at all after acknowledging that the issue is genuine. I am now thinking about porting the number next month as i have to take some time out of my busy schedule to get it done. Thanks vodafone for making money everymonth for the service you have provided me with pathetic quality.

Akankhsa Jaiswal
Gurhata chowk, SBI Building
[protected], it was stolen or lost in my school, i am afraid that it would be misused.

Plz deactivate it as soon as possible

I'll be greatful to you for your kind consideration.

Today i called vodafone customer care 5 times for my network problem as my network was showing busy all he time my dad has the same problem i tried to complaint about he problem some executive shuted me out and others keep me hold for half an hour and no one speaked properly if i asked about their name and said i would complaint about them then they shuted out and didn't old me their name and they transfered the call to network department fr the problem nd they r much worse then the customer care complaint they kept me waiting for almost 1 hour and didn't replied back the date of the indecent is 03/04/2016 some executives told me their name as gyan and anuj from spelnet on behalf of vodafone and the other one who shuted me out from network department was inder from vodafone i am extremely unsatisfied by their customer care and the network there vodafone ministore in surya nagar ghaziabad 201011 is not compatible for doing any thing on a right time we have to traver 10 to 15 km just to get to a vodafone large store for getting any service on time

My Vodafone no.[protected]..Hello. My Outgoing service has been temporarily withdrawn. Please tell me why ?

Vodafone has pathetic service and employees. They to not understand customer situation and treat them like a beggar.
In 2016 they are not able to provide online recharge service and asking to wait for 24 hours without any valid reason...I am unwell but can contact anyone to co e for help. Sandeep vodaphone supervisor say we dont work for you (Customer) we work for vodaphone, but they need to unerstand every company is in business for and becouse of customer...They to not have any value for customers life... Pathetic pathetic pathetic service...

My monthly rental bill iis 375 rs. And I get 100 rs discount per month. Vodafone offer me 1GB 3 G net pack free and after 1 GB 3G 2 G unlimited. But in the month of March 16 bill vodafone change my plan without any notice due to this my bill come to 1576 rs. Before March my monthly bill is 400 to 450.
Please do something
My vodafone no is [protected]

Date - 02/04/2014
Time :- 09:01 am
Mo. No. :- [protected]
Above mention date & time without any activity on my mobile talk time balance rs. 20/- was deducted by you.
Same thing was happen with this mobile no. Is third time.
So, kindly is request you to please credit the my deducted amount asap otherwise i going for portability services and change the service provider.

Sir / madam,
maine kal apne vodafone post paid number [protected] ke liye complaints ki thi ki mere bill pe extra charges jud ke aa rhe hai to eske liye mere number koi jain kar ke tha vo call kiya aur bola agar apke pas paytm wallet hai to mai usme apke balance ko daal sakta hu aur bola eske liye abhi apke number pe call ayegi. khair mere pas call aayi bhi but uske baad bhi mere number ke bill me koi changing nhi huyi hai.
aur network problem bahut jyada kam se aaj subah se network nhi rahne se 3, 4 bar mujhe call cut karke dobara call karni pdi.

Sir/madam, maine vodafone ka post paid connection le rakha ha jiska number hai [protected] aur mera jo plan hai vo STD plan hai uske baad bhi mere me extra STD charge jud ke mere bill me last 2 month se aa rha hai.
second thing is ki mere number pe network nhi rahta call drop bhi hoti hai aur theek se baat nhi ho pati eske liye maine complaints bhi ki but meri problem solve nhi ki gyi.
kal esi problem ko lekar maine complaint ki to udhar se mujhe pta nhi kaun sa offer diya gya hai but us offer ka mujhe abhi koi fayda nhi mila.

I am using vodafone postpaid connection. I noticed in many bills vodafone adding unforeseen charges, charges for non usage etc.

After so many request and mails to vodafone i am facing same issues in every bill.

I have all the correspondences as a proof.

Please register my complaint against vodafone for mental harassment and commercial exploitation.