Vodafone India Complaints & Reviews

Vodafone automatically activated a deals weekly pack on my mobile number [protected] and sent a message stating that rs 20 has been deducted from your account.i will also attach the message screenshot..this is becoming a daily affair with this company. I want my money back to my account..the company cannot steal money from the customers like this.Earlier also there has been instances twice or thrice where they have taken my money in the name of packs i never activated.This is enough now.

Today i received below massage from Vodafone on my mobile

Hello! IcandyTV service is now active on your number, as requested.This service is valid till[protected] and a 7 days rental of Rs.35 has been deducted.Your current Balance post service activation is Rs.28.38.To deactivate SMS STOP to or call 155223(toll free).To visit the site click http://icandytv.mobivillage.in/siteasync

When i call ur service executive on [protected] number. she tells me I can turn off your sim card.

Customer service executive language is very cheap and she tell me first money refund possible but later tell me i can not refund your money do whatever u want

I want your support urgent

Hi,
MY CUG plan changed without prior intimation and Internet capping limit being levised on the same number, due to which the bill has increased immensly.And even after speaking to Customer care and Writing emails there has been no response for the issue from Vodafone officials.
This is really service, affecting the brand Name by poor work.

I am being charged for internet even when my data is off and im on WiFi...also the internet only starts coming once my pack has expired...till the time the internet pack is active I hardly get any net...but the moment it expires the net is readily available...this just goes to show that how you are cheating your customers and making money...request get back with a justification at the earliest or else u leave me with no option but to disconnect mine and my families connection and also inform all my friends about it...regards

I took a Vodafone postpaid connection from Kolkata City Center Vodafone store on Jan 13th 2016 and continued till 21st Jan 2016. However, due to very poor internet connection in my current resident area I was bound to decide to disconnect and get a new corporate connection in almost same price with higer internet speed.

Also I have paid Rs 300 deposit amount during the activation time which was promised to be return with the return of the simcard after disconnection of a service.

Eventually, I myself went to City Center on 21st Jan 2016 and handed over the Disconnection request letter and the sim card of the particular connection to the same person I got the connection from.

I can not remember the name of the person now but can recognize him very well and I belive vodafone computer system will shown the person name if we search for the one who has done our connection activation on 13th Jan 2016.

Vodafone provider is now calling us repeatedly to threatend that they will take legal step against us if we dont pay Rs 2700 immediately while they are saying that the bill amount till 21st Jan 2016 is Rs 853.

We have requested them to check the IMEI number to match with the sim number after 21st of Jan to see if we have used that or not but no luck in that too.

Also we never got our Rs 300 back so far which that person promissed to send to my home address within 15days from the date when I gave him the letter of deactivation.

I am requesting your help on this in a urgent basis as we took lot of time to make them understand of the fact but we are not getting any result for that.

Below is the phone number we got due to that connection. Please email me for reply at [protected]@gmail.com.
Just to mention again that we have never used that connection after 21st Jan 2016 and for that period of time we are suppose to pay Rs 853 while they are asking to pay Rs 2700 in total.

The affected connection phone number was the below one.

+91-[protected]

Please help as I am currently harassing my senior cityzen parents who are really facing bad me to answer their call and talking with them against their rude behavior.

Thanks And Regards
Malabika Saha

After opting portability from vodaphone to airtel, vodaphone gave me economical plan and i continued with vodaphone.its been 3months they are not changing it and i am getting same bills above 3000rs
In the month of feb i had chosen portability option.vodaphone had caled me up and requested no to do so and they hav given me good plan which i wnted in that total bill will not exceed 1700 rs including taxxes.as i am vodaphone 1999 red plan customer i cannot cahnge my plan through mobail app.
So i executive assured me to change my plan to 1700 rs plan from their end.
Now its been 3months they have neither changed my plan nor my bill got reduce.i hav requested them many time through cal and theough online chat and email.assurance of calling back and solving complaint in 48hours, what i get is only auto responded email only.
Please look ontoo it as they also hav call drop too much and they are charging exrnsivly to customers.

Hi team,

I am using vadafone postpaid number [protected] from last 3 months.

I have registered for hdfc smart pay service for auto-payment of monthly bill last month which is started from this month.

Unfortunately, i forgot that i registered for smart pay and paid the bill manually for april month. I only realized when i saw the message from smart pay.

Can you reverse the one payment back please?

Ph: [protected]
Email: mohan.[protected]@gmail.com
Customer ref: 67480776.

Please let me know for more details.
Thank you.

Regards,
Mohan chandra kosana.

I'm Vodafone loyal customer for past few years. Recently they changed my plan & didn't deliver what they promised. Because of the same I did reach there customer service where instead of getting a solution I have been mistreated, insulted and been harressed. I'm absolutely shocked to see this large set up treating there valued customers with absolute disrespect. After trying & putting all my efforts to make them help me, today wish to take severe action against them as the mental harassment from the company still going on.
Seek immediate attention.
Thanks
Me

In my Vodafone number [protected] they have wrongly deducted internet charge in my mobile and when I was complain to their customer care that they was denied to refund the amount the amount is 580/-(509/-+71 service tax)

Vodafone is saying everyone that they are no.1 company in network. But they are not able to solve one simple problem of network in my area. I have 2 numbers of Vodafone postpaid and in one number getting full network and other phone showing emergency calls. Customer care guys said to change the sim card and take a new Vodafone 4G. Taken but the some problem is persisting. When i visited there store the most shocking reply i got was sir change the handset as it is a handset issue. Elsewhere i have buyed a new handset Samsung J5. If Vodafone is seeing this or reading this please reply on the same. Area ;- Kisan-Nagar No.1

Recharge of mrp rs 202/- on 07 apr 2016 done on my mobile no. [protected] whereas new balance became only rs1.01 vide transaction id kr[protected]

please arrange to activate the above transaction immediately and advise to my mobile [protected]

My name is swati sharma and i have been using vodafone number for mode than a year now. With extreme disappointment i have to write all this, which is actually going to take good 15 20 mins of your busy schedule.


I started my number ******3727 in jan2015 in mumbai as a corporate sim. Everything went well until july 2015 when i moved to jaipur and put a porting request in aug with the vodafone store at gaurav tower, malviya nagar jaipur. They asked me to clear the outstanding for the month of august before proting the number which a justified procedure and i happily did as i was getting to continue my number. Moreover keeping in mind that my porting will take 3 4 days i put some extra money.


And hence the problem started:

1) i chose plan of 699 with some red plan running under which i was eligible for 200rs.Discount every month so that mean 499+.


2) for september everythin was fine, i got a bill of ~ 275 and i deposited 300 (Extra).


3) for october i get a bill where my monthly rental is 899, i go to vodafone store and tell them that this is wrong rental. I chose 699 with 200 discount mean 499

Reply: mam it seems you are weak at mathematics coz plan is 899, with 200 discount it becomes 699, moreover we do not have any 699 plan running and i had to return back home all confused


4) after 4 5 days i visit again as i was sure of what i chose and i came across the lady who sold me the plan, and she in a very authoritative tone tells me we can check it for you if you want coz it is 899 what you chose and then she opens this screen, my account and bingo i can see my signature on 699. So ideally i shud have put a legal notice on her face for wrong rental, misbehaviour and public insult. But i told her to change that for me and make the necessary refund, which didn't happen even in nov cycle


5) now vodafone after all this still had courage to send me a collective bill on oct+ nov with again wrong rental of 899 and a late fee charge+ an additional internet pack which i never asked for making it all close to 2500 for me, so with no option left i again go to vodafone office, again meet the manager, explain him all the things and tell him to process a refund which he said i will get in dec cycle.


6) dec on 18th dec wen i am in hyderabad travelling for work, i get a call from vodafone telling me that their is a bill of ~ 800 pending from mumbai circle, and they fail to explain me that if my bill was pending how did my porting proceed and even if that happened they didn't realise it for 3 months ( sept+ oct+ nov). Thereafter i return to jaipur and go and waste my christmas in vodafone office seeking an explanation where they said i will get the bill on email, which didn't come thru till date because there has to be a bill to produce. I know i cleared it all before porting. So thank you so much for screwing my christmas.


7) so i pay 800 more to vodafone and to my surprise again i get my dec bill for 899, i go to vodafone on new years eve again, meet the new manager(Gaurav sharma) explain him everything from scratchand get a promise that you will get all the details on mail before your due date which was 6th of jan 2016, which again did not happen so 7th of jan i again go have a long argument and then i tell them that i have been paying so much and i wont pay this bill unless everything is sorted in answer to which the minute i walked out of store my services were terminated. Thank you again, new year bonanza.


8) january again the bill that came through was 899, so i fail to understand that is it my maths that is weak of the hiring of vodafone. So i again take a half dat from office so to vodafone and the welcoming statement from your lady executive "ma"am are you here to fight again" !!! Wow

You charge me worng for 5 months and i who should have dragged you to court by now is still walking up and tryin to sort it is "fighting" this is your customer service.


9) then finally she and your manager had the edacity to tell me that "you neva put up request to change your rental"... Seriously!!! In the first place you picked wrong in your system and then after 5 months you tell me that i need to put an application for the mistake that you have made.


10) now i move to delhi in march and my company unfortunately is using vodafore i need to port and stay with you so i put a porting request, i put request on 8th march and 14th my request i cancelled saying that feb bill from jaipur(Which is like all the last 6 months bills a wrong one) is pending. I clear the bill, put up request again and get a message sayin it will be ported by 19th, but on 19th i get another message saying it has been put today and now porting will complete on 23rd, which didn't happen on 23rd until i call at midnight and get it done.


11) oh also in between i called you cce (Ram/ deepak/ sanju) i spoke i narrated this entire story to ram, he tells me he can nt transfer my call to his tl/ manager(Which is like another level lie that you must be telling) so he is raising a ticket and i will get a call next day in between 9-10 in morning and guess what it was not a surprise that i didn't get any call and then i finally before i enter my meeting called vodafone and learnt that there was no issue raised (Worth a clap).


So i guess can vodafone help me with this 6 months of torture and inconvenience caused( in your cce language)

# for extra money charged

# for all the times i had t drive from my office and suffer a salary cut

# for all tension i had to undergo

# for getting insulted by your store people

# for still continuing with your services

Just now i recharged with an amount of 20.but when i am checking my balance there after i found 15 rs has been deducted from my balance. Before recharge i checked that if there is any value added services activated in my number, the vodafone system informed me that there is no value added service(by system not by customercare executive).now when i want to talk to the executive about the issue, i can't.this has been happening for last one month.so where and how can i lodged my complaint and get back my money

मेरे पास बीएसएनएल का नंबर[protected] है जो मैंने 10 दिन से खराब चल रहा और मैंने 10 दिनो से सिकायत किया हूँ पर कोई सुनता ही नहीं है । मेरे शिकायत नंबर [protected] तारीख 29.03.2016 है । इससी तरह से पूरा फरवरी का महीना टेलीफ़ोन नंबर गायब था

Hiii
They are activating value added services as their wish without the request of customer. They had activated a value added pack (namely, TV all channel pack). I don't even know what this pack is for. They are saying that it is activated on Apr 5 2.46pm. But I didn't even get a activation message till now. It's Apr 7 today, they told that 24 hour is over so they can't refund the amount. They are activating packs as their wish if there is balance in customer account. Cheating us...

I have been using a postpaid plan of E_Connect_3G_375 for the past 2 years.
Suddenly they changed the plan to E_Connect_3G_399_PAYG without even notifying me. I have neither wrote them to change the plan or communicated over phone. Who have given vodafone the right to change the plan according to their wish? They have charged me unnecessary for the month of April'16.
I used to pay a bill amount of Rs 430 on an average every month. But they have sent me a bill of Rs1215 this month.

This is completely unjustified and I want a revised bill sent with my prior pack activated.

My mobile no : [protected]
I have recently ported from airtel to vodafone with a plan suggested by the vodafone person. As soon as the number has been ported to vodafone. Vodafone didn't started my plan as i have selected at the time of porting. So for the 1st 2 days i was charged a lot as i was thinking that my plan is activated but it was not. There was no communication from vodafone as whether the plan is activated or which plan is activated. No message nothing. There was not even a message after 2 days about the activation of the plan.

This seems to be a regular procedure for earning lot of money without intimating people about it.

I have just started using vodafone and feel bluffed and cheated in the starting.
So requesting a proper action should be taken so that this should not be repeated again.

Details of extra charges in the bill are :
For the 1st 2 days(I.E 23rd and 24th march) i have been charged for the data, sms and calls that i have used. This data and calls should have been deducted from the plan i have selected but were not deducted.
The extra charges that is incured on my bills are :
Call charges : rs 11.50
Data charges : rs 450.32
Sms charges : rs 7
Total charges : rs 468.82
Applicable taxes on these charges = rs (65.64+2.35) = rs 67.99
So total extra charges amount is : rs 536.81.

Resoltion i desire : please get this amount waived off / removed from my bill and share a new bill for this month.Awaiting positive response.

Dear sir
i have port my no [protected] from vodafone to uninor/telenor . but my no is not activated in both. the network of vodafone becomes 4-5 hours in a weak and the o is not porting.
so kindly tell me what i have to do?
thanks

Sir,
My vodafone is of delhi and number [protected] accidently it message center number is changed. I can't send messages to anyone please suggest me the correct number.
Thank you.

Hi
Since 3 months i am facing problem with Vodafone. They are charging me for sending sms internationlly, which is not true. I dont even send sms locally but they are saying that i am sending sms out of india. I have charged for rs 250 aprox every month for no reason. When i tried calling them they dont have any proper reason for that. They tell me that i am sending sms on this this no which is even unknown for me. Please don't use Vodafone service as they charge you for no reason.