Vodafone India Complaints & Reviews

I had been using my vodafone no since 2009. It was a postpaid connection that i got changed to prepaid as i was traveling to US. I reachrged it with a top up of Rs. 101/-. After a period of around 3 and a half months my sim suddenly stopped working. On querying vodafone i was intimated that due to non usage the sim has been deactivated.
I was shocked since i was not aware of such a policy. Secondly no communication was ever received from vodafone regarding the same.
TRAI has specifically mentioned in the guidelines that a Sim cannot be deactivated if the consumer has more than Rs. 20/- in balance. Why was my sim disconnected when the balance in my sim was more than that and without any intimation. It has been a really hard task for me to get the issue resolved being away from India.

Today I had a very bad experienceed when my wife visited Vodafone store gouribari, Kolkata. I am a Vodafone user from my first mobile connection, perviously it was Hutch! My wife and most of my familymabers also use vodafone.

Yesterday my wife lost her cell phone, we block the number immediately. That no also her very old number, same like my no. Her first connection. Since its very old connection the submitted documents are also before our marriage. The problem is that, the sim is my wife's name with her old Docu/ before marriage/ parents surname. Now her all documents are updated with my surname, our marriage certificate are the legal document of it.

When we show all documents the store manager for the new replacement sim he reject everything and he forced us to convert that no to post paid. He said since the surname are not matching he can't give us new replacement sim, our marriage certificate alos not applicable according him. But we open Bank account, get Ration Card and voter card by showing our marriage certificate and supporting Docu, but all those are not applicable to get my replacement sim. But he is ready to give if we convert it into postpaid.

I'm expecting proper cooperation from Vodafone india since we are very old customer other wise I'll take necessary action.

Sir vodafone deduct my rupees .and i am student .i have only enough money but vodafone deduct my rupees so please return my rupee as soon as possible.

This is to dispute the inaccurate calculation of data usage. According to my smart phone, the data used is 900MB whereas Vodafone systems are reflecting 1042 MB. The company cannot inflate the data used to seek higher bill amounts paid by customers. There should be a routine check on the company as the figures they are reflecting may or may not be true.

Sir i have problem with my Vodafone sim that it is registered with Vodafone network but can't make any calls or message incoming or outgoing anything with that ...

I had internet plan than also vodafone had applied charges in my bill for internet due to which my credit limit exceeds and i have to made payment again and again.I had registered lots of complaint on company's toll free also visited vodafone store many times but no action has taken till yet.
I hope i will get help from consumer forum

It began with my buying iPhone 6s from Amazon, and getting the offer which gave me Vodafone RED 1299 for 6 months for free. I bought the SIM at Vodafone store from Mr. R.

The SIM was activated, and I got a message saying my offer HAS been activated. Then after a month I start getting billed for the full amount. I complain. No response. My service gets cancelled.

I went to the store. Mr. R said he can't help. Asked me to go the HEAD OFFICE. I went and met Mr. S. Said he will solve it. Connection was restored.

Two days later connection was cut again. I mailed Vodafone and they promptly replied that I SHOULD PAY 3000 BUCKS TO HAVE MY SERVICE RESTORED.

I have to leave work early and go to the head office once more. Now I am pissed and I let Mr. S know that. I asked to speak to someone who could actually solve the issue at the root. He said the HE was the highest person I could possible speak to. He apparently even called the person who initiated this iPhone offer. Said he would solve the problem.

I get refund of around 2500. THIS IS AFTER A VODAFONE CUSTOMER CARE PERSON TOLD ME TO PAY 3000. My services are returned and I enjoy a blissful one-two weeks of service.

Then my services are barred again because I have 600 bucks due. I call up Mr. S. He gets back to me and tries to explain some complicated stuff. When I said I don't understand he keeps repeating the same corporate jargon which makes no sense to me. I ask him to explain it to me in writing in an email.

Then I get a call from him saying 600 will be refunded to me as well and my service will continue.

It does not happen for few days, and when I call him later he is back to his corporate jargon. When I say I won't pay a buck, he says "what can I do, it is not in my hands". This is from a guy who said there is no one above him at Vodafone who I could contact.

(By the way, in all this interaction, I never had an email response from Srinivas, which means I never have any record of what he says. He always calls.)

Dear sir i am use vodafone no last 3 year in MH-GOA circle, I am change circle MH to UPW circle same number.i am using same number last 5 month in uttrakhand up west circle. i am pay last three bill in vodafone number. but i have received January month bill and showing misc. credits/charges amount 3234.31, i am going to Vodafone mini store ask him please provide that amount details but mini store not provide the details he asking this amount is MH circle. i am many time contact MH circle thru customer care & send the mail but they not provide the details 3234 rs.
i have also many time contact nodal office in mh circle but they not provide the details. UP West circle stopped my number service i am asked vodafone store
how can you stop my service they told pay that amount i am asked my details they told sorry sir this is MH circle issue.

so i have why the pay that amount without details. i am pay all amount but provide my Bill Date: 05-Oct-2015 Invoice no: 27033238 details.

249 rupees internet pack was resetted when another internet pack of 8 rupees is orderred!
my 249 gone along with currency of 25 rupees also.
when contacted, customer care person told, it is company policy, that new pack resets old one.
What a PROFIT making policy

I have shifted to Electronic City in Bangalore last year June that is June 2015. Till date I have raised many complaints regards to same issue, rather I went down to their store and got a negligible answer from them " They said-we can only take complaints; back end team has to work on this", which is okay. When I raised complaint via so far called customer care they took the complaints each and every time I call them and closed the complaint stating there is no response from the customer. If there is no network in the area where I stay then how I will be available for these people to contact me.

Below are the complaints which I raised in 2015
[protected] raised on June 17, closed without resolution
[protected] raised on June 18, closed without resolution
[protected] raised on June 24, closed without resolution
[protected] raised on June 27, closed without resolution

These all are related to same issues, no one came to the area and checked for the issue. When there is a physical issue how can that be solved via call. I have requested for a network booster in our area as this problem faced by all. I even reached to vodafone's corp care and nodal center, but no use.

In this year I have raised below complaints and its indeed closed stating no response from customer. I'm fed up with this company and raising this complaint here hoping that I will get the resolution.
[protected]
[protected]
[protected]

I have a 20 year old postpaid account with Vodafone India. For the past 4 months, I have been struggling to get the International Roaming charge deactivated from my account and convert my account to a 499 plan which has created havoc with my bills. Prior to this attempt, with minimum usage, around 700 GB data and around 4-5 hours of voice calls, I used to get a bill amount of Rs 850-900 which when compared with my friends operators was high. I tried to convert my plan to Vodafone 499 and then to Vodafone 699 over the last 4 months. For two bill cycles, nothing was done, thereafter, I got a bill for Rs 2439.87 for Jan. On speaking to the retention team, a very courteous operator claimed to understand my issue, told me that he will give me a rebate of Rs 750, requested me to pay the balance for once and then my bill will be Rs 699 + taxes going forward. My request number was[protected]. My next bill included the Rs 750 overdue amount and was for Rs 1957. I have called up multiple times, sent e-mails but to no avail. It is almost as if the company would rather lose a customer and get what max they can get in the short term by resorting to unfair means. Unfortunately our portability rules that first all dues, however unfair, need to be cleared.

Dear Team,
This with reference to conversation I had with your customer care executive at New Panvel branch, Miss Roja regarding transfer of owner SIM card ([protected]) to my brothers name. She lead us to unnecessary argument which had no meaning.
Inspite of providing solution she asked to stop using vodaphone SIM go for different service provider. If this the kind of service you guys will continue providing then I need to stop using vodaphone and switch over too some other service provider.Please look into this ASAP as common people like me should not suffer because of some misleading and arrogant customer care executive
Thanks,
Ravikant

When i recharged my mobile number [protected] with Rs. 60 they deducted 45 Rs. from my balnce as hellotune activation charges. cmpany has no right to activate any service without my persmission.

When i talked to customercare they were only saying that you had activated service.

How company can actuvate service with low balance and further deduct balance when recharge further.

Its a Fraud I only want that my balance to be given back immediately and refund 45 Rs. on my mobile no. [protected]

I got Supermodel club subscription without being asked any permission for the same and got Rs 75 deducted. This is a scam of Vodafone to earn money in illegal ways.

I had got a call from [protected] on 21 feb 2016 at 12:20, did not speak and on calling back again, the person was not responding and later the phone was switched off.

Dear sir/madam

Please please help me on loosing money about 56074.00 rs through online fraud.

As i am poor person and my sister marriage is in next month so i am in desperate need for getting my money back.

I have a account in canara bank, chandapur circle, anekal road, bangalore, karnataka-560081,

With account number[protected],
Ifsc code:cnrb0001065
Micr code :[protected]

Please help me regarding the money withdrawals without my knowledge on 20/02/2016 today in three transactions.

Txn date
Value date
Description
Cheque no
Dr/cr
Orig. Brn.
Amount
Running total
20/02/2016
20/02/2016
Vodafone-billdeskmumbaiin-20/02/1609:31:07
[protected]
D
33
5, 000.00
63, 510.05
20/02/2016
20/02/2016
Paytm. Comnoidain-20/02/16 09:37:25
[protected]
D
33
46, 074.00
17, 436.05
20/02/2016
20/02/2016
Sbibuddy_bdsbipgin-20/02/16 09:38:55
[protected]
D
33
5, 000.00
12, 436.05

No. Card number d/c purchase time amount currency transaction status eci merchant transaction type
(Ist-system) code ip address merchnat url
1 4214xxxxxxxx2262 d [protected]:48 rs 5000.00 356 y 5 sbibuddy e-commerce 106.220.4.109 https://www. billdesk.com
2 4214xxxxxxxx2262 d [protected]:46 rs 46074.00 356 y 5 paytm mobile solutions pv e-commerce 106.220.4.109 http://www. paytm.in/
3 4214xxxxxxxx2262 d [protected]:43 rs 5000.00 356 y 5 freechargo e-commerce 106.220.4.109 https://www. billdesk.com
The unknown number +[protected]

In morning i have received call to my mobile number [protected] from the unknown number +[protected] who has done the fraud at 09:29 am 20/2/16 duration 04:56, again at 09:35 am duration 06:44. Than i tried to call at 09:52am kept on hold, 09:59am duration 00:41, at 10:00am kept on hold, at 10:01am kept on hold, at 10:02am kept on hold. After this i did not tried calling him.

But i did got the phone call from this number on 31/1/16 three times saying they will provide new credit card, at 10:14am duration 00:59, at 08:36am duration 01:55, at 08:33am duration 00:51.

He spoke in hindhi and informed that my card 4214xxxxxxxx2262 validity is getting over this month as it is true, he asked me card details like card number and cvv number to renewal my debit card, but i did not disclosed the pin number.

And he told me that he will keep the phone on hold, so i got suspicious and checked my balance online and immediately i called canara customer care and told to block my card. But mean time he took my money by paying into above bills.

After this i went to canara bank and took the details for above transactions.

Please find the conversation details by bank


Manager cb

Attachments3:19 pm (2 hours ago)


To me


From: prakash. Ks [mailto:prakash. [protected]@canarabank.com]
Sent: 20 february 2016 12:19
To: 'manager cb'
Cc: [protected]@canarabank.com
Subject: re: mr ramesh[protected] fraudulent online transactions


Dear sir / madam,


Please find ip logs in attachment.


Thanks & regards


Prakash k s


From: manager cb [mailto:[protected]@canarabank.com]
Sent: saturday, february 20, 2016 11:32 am
To: [protected]@canarabank.com; [protected]@canarabank.com; prakash. [protected]@canarabank.com; [protected]@canarabank.com
Subject: fw: mr ramesh[protected] fraudulent online transactions


Dear sir /madam,


We refer to our discussion had with you on the following transactions.


Upon contacting overphone by a miscreant, our customer aravinda s - account no.[protected], had disclosed all the information w. R. T his debit card. Consequently, the account was debited for various amounts through online purchases as enumerated below.


Txn date

Value date

Description

Cheque no

Dr/cr

Orig. Brn.

Amount

Running total

20/02/2016

20/02/2016

Vodafone-billdeskmumbaiin-20/02/1609:31:07

[protected]

D

33

5, 000.00

63, 510.05

20/02/2016

20/02/2016

Paytm. Comnoidain-20/02/16 09:37:25

[protected]

D

33

46, 074.00

17, 436.05

20/02/2016

20/02/2016

Sbibuddy_bdsbipgin-20/02/16 09:38:55

[protected]

D

33

5, 000.00

12, 436.05


On receiving complaint from the customer we had blocked the card and avoided further transactions into the account.

He would like to lodge a complaint urgently with police, hence we request you to arrange for all the vital information pertaining to the above transactions immediately.


With regards,


Senior manager

Canara bank

Chandapur circle branch

Chandapur


Disclaimer: this email may contain privileged information and is intended solely for the addressee, and any disclosure of this information is strictly prohibited, and may be unlawful. If you have received this mail by mistake, please inform the sender immediately and delete this mail. Any information expressed in this mail does not necessarily reflect the views of canara bank. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the bank. The recipient should check this email and any attachments for the presence of viruses. The sender declares that no liability can be cast upon the sender for any error or omissions in the contents of the message that arise, as a result of e-mail transmission and further declares that the sender cannot be made liable for any loss suffered by any person, on account of having acted upon any messages which is vitiated by error, omissions or interception.
Attachments area
Preview attachment [protected]. Xlsx

Excel
[protected]. Xlsx
I am attaching the file also.

So after collecting the details i went to attibele police station and in formed them then they told you have to give complaint in

Cyber crime police station
C. O. D headquarters,
Carlton house,
# 1, palace road,
Bangalore - 560 001
Contact details:
+[protected]
+[protected]
+[protected]Fax)
Web site: http://www. Cyberpolicebangalore. Nic.In
Email-id: [protected]@blr. Vsnl.Net.In, [protected]@kar. Nic.In

As they cannot take like this complaint.
They given there police super indent number if we get problem in this address as girish [protected].

Please please contact me if need any further details my details are

Aravinda. S
+[protected] /+[protected]
S/o late seebaiah, s/o gowramma
25, gowramma building
Balagarana halii, neralur post, attiblele indle area, anekal taluk, bangalore -562107.

I hope any one of you will help me, please please help me.

Dear Sir
kindly I am facing problem to vodafone they stop service of my NO:[protected]
due to they are saying you have all ready out standing 4602 of other No:[protected] sir i was using this number but they no provied prover service of this number and I navar ouse Make of out standing Rs 4602/ os please help me
vodafone no helping me


Regards
Sunder Singh
[protected]

I have send the official letter to the following address & also spoke to the executive but as usual the bill payment was with drawn from my hdfc bank account on 1st feb of rs.1883.38.
Now can i ask you who will be accommodate my loss.
Regards,

Friday, january 08, 2016
To
The branch manager
Vodafone mobile service limited
C 48 okhla industrial area,
Phase – 2
New delhi - 110020


Dear sir/madan

This is to inform that i have surrendered my official mobile phone sim card (Mobile no.[protected]) to my existing company as i retired from the service on 31st december 2015.
I shall be grateful if you could kindly block the ecs for the above phone number with immediate effect under intimation to me at my new mobile number i.E. [protected].

My saving account number: [protected]

Best regards,


Subrata dey
C – 15, sector 20
Noida.
Pin code: 201301


Copy for information: hdfc bank limited k.G.Marg new delhi.

1. Poor Vodafone 3G telecom services. From last 6 months getting poor telecom 3G services, from last 3 months not using services at all.
2. On 13th Feb when reached to Vodafone Center Vashi for converting postpaid to prepaid, they kept me waiting for 1 hour and indicated that conversion will not be easy but when I insisted they have taken all document with photo and promised response within 48 hours.
3. Today again when I visited they informed conveyed that it's under process
4. When I checked from another Vodafone mini store they conveyed that conversion is still not processed
5. I once again processed postpaid to prepaid from Vodafone mini store, they issued one more prepaid SIM card saying will be processed 48 hours wef monday.

I am already paying around Rs 1300 per month without any services and now company wants to continue taking this money without giving proper services.

I got bill 779.15 on my this post paid number:

I have already paid: 473.10 for this bill cycle: Bill Period : 05.10.15 to 04.11.15 and I got two bill cycles for this month.

Plan Rental 14.11.15 to 13.12.15 99.00 0.00 99.00

Plan Rental 14.12.15 to 04.01.16 70.25 0.00 70.25

MI_C_V_199_30D_R2GB_FU_2G 14.11.15 to 13.12.15 199.00 0.00 199.00

MI_C_V_199_30D_R2GB_FU_2G 14.12.15 to 04.01.16 141.23 0.00 141.23

After calling customer care I got to know that they have changed my bill cycle without informing me and sent two bills for the month of Jan.

They even not considering to refund my money after following with them so many times.

Here are my complaint numbers

19 Jan:[protected]
12 Feb:[protected]
18 Feb:[protected]

Thanks,
Vivek