Vodafone India Complaints & Reviews

I am having a vodofone mobile connection [protected] with prepaid scheme and an amount of Rs. 90/- was deducted for an international call which was not made. On enquiry the call centre employee gave the starting number of the international contact[protected] but did not accept my request to register a complaint. The same call has not been made from the mobile nor any sms message has been received, for all other charge a sms is received automatically. Kindly resolve and credit the amount back and ensure such wrong charges are made

Rgds
R.Veeralakshmi

In special offer there was one month incoming free and reduced outgoing call charges at 45 inr for 28 days. The offer is still showing in my special offer. I have recharged it. After 7 days for incoming call there was a deduction and finally it become zero. I called customer care and they said that there is not that kind of offer to my number. I asked them to transfer the call to higher authority. They started misbehaving and put my call hold for minutes. I have taken screenshot of the offer and attaching it. Again i called customer care and this time they misbehaver more.

I use 3g the d u launched it in our area but now it doesn't work.I hv complaint for it 20 times but no solutions.I hv got Rs.1255 recharge done and I am not getting services of even 100 rs.If this continues with me I will change Vodafone to sm another brand . Before I get more frustrate help me n solve my problem.5sims will be converte into idea!

Sir,
I change my mobile number network change Airtel to your vodafone network on 11.02.2016 a mobile number portability (AT151814). after i submit documents with above mentioned unique Port number. But still my mobile network does not change.my MNP code expires tomorrow.
Mobile Number:[protected]
Vodafone new sim No:[protected]

Since the last 2 months or so, Rs 90 has been deducted from my balance every 2-4 weeks. Now, I have stopped inserting balance. This is so irritating. I get messages that if you want to "stop" this service, please call this number, or that number. I tried and I failed. Vodafone, you don't need to refund me my money, but please stop this unwanted service. I don't want this. Please don't force me to change my service.
Thank You.

When I cut call they show me the notification about net pack of 1GB 3G for 28 days to dail *121*127#or recharge 127.now I recharged 127 but I get only 400mb .

Dear sir, plz send incoming and outgoing call details jan2016 to feb2016 this number [protected]. Plz send details my email id- [protected]@gmail.com

Vodafone customer care sucks big time !!! It is very unprofessional and immature. I have submitted a request to migrate my number to postpaid. It has been 2 weeks still my postpaid sim is not activated. Moreover they took security deposit which I was not supposed to pay for Vodafone red. S.K.S Pvt Ltd is the name of the agency. I visited the Vodafone store in mulund West multiple times now. All they could do is give false hopes that it will start in 24 hrs 48 hrs 4 hrs in 30 mins in 20 mins and so on but that doesn't happen. After calling call center so many times they might have blocked me there aswell coz I can't connect to the call center anymore. But if I call from any other number it gets connected instantly. Because someone is not doing their job properly I am suffering coz of that. #[protected] is the latest incident number I have logged in visiting the Vodafone store. I regret being a Vodafone customer when it comes to the customer care.

Since i used vodafone sim card 2008 till now .i ask micro sim to new phone my has been changed my name database vodafone not correct details stored in database then ask their not response properly too very worst kind answer with customer in head office ...how rude behave the service point to hell vodafone network i decided change to other network ..im totally fedup on this network ...past years i used this network i feel shame on vodafone network...good bye in future im not refer to vodafone network.

I was having two Vodafone post paid connections i. e. [protected] and [protected] and the same were disconnected by me on 17 th September 2015. Till now my deposit amount Rs 1000/- has not given till now it is almost five months past. I was told that the refund money sent to my address and I have not changed my address and till now I have not got my cheque. My contact no- [protected]

I had been using my vodafone no since 2009. It was a postpaid connection that i got changed to prepaid as i was traveling to US. I reachrged it with a top up of Rs. 101/-. After a period of around 3 and a half months my sim suddenly stopped working. On querying vodafone i was intimated that due to non usage the sim has been deactivated.
I was shocked since i was not aware of such a policy. Secondly no communication was ever received from vodafone regarding the same.
TRAI has specifically mentioned in the guidelines that a Sim cannot be deactivated if the consumer has more than Rs. 20/- in balance. Why was my sim disconnected when the balance in my sim was more than that and without any intimation. It has been a really hard task for me to get the issue resolved being away from India.

Today I had a very bad experienceed when my wife visited Vodafone store gouribari, Kolkata. I am a Vodafone user from my first mobile connection, perviously it was Hutch! My wife and most of my familymabers also use vodafone.

Yesterday my wife lost her cell phone, we block the number immediately. That no also her very old number, same like my no. Her first connection. Since its very old connection the submitted documents are also before our marriage. The problem is that, the sim is my wife's name with her old Docu/ before marriage/ parents surname. Now her all documents are updated with my surname, our marriage certificate are the legal document of it.

When we show all documents the store manager for the new replacement sim he reject everything and he forced us to convert that no to post paid. He said since the surname are not matching he can't give us new replacement sim, our marriage certificate alos not applicable according him. But we open Bank account, get Ration Card and voter card by showing our marriage certificate and supporting Docu, but all those are not applicable to get my replacement sim. But he is ready to give if we convert it into postpaid.

I'm expecting proper cooperation from Vodafone india since we are very old customer other wise I'll take necessary action.

Sir vodafone deduct my rupees .and i am student .i have only enough money but vodafone deduct my rupees so please return my rupee as soon as possible.

This is to dispute the inaccurate calculation of data usage. According to my smart phone, the data used is 900MB whereas Vodafone systems are reflecting 1042 MB. The company cannot inflate the data used to seek higher bill amounts paid by customers. There should be a routine check on the company as the figures they are reflecting may or may not be true.

Sir i have problem with my Vodafone sim that it is registered with Vodafone network but can't make any calls or message incoming or outgoing anything with that ...

I had internet plan than also vodafone had applied charges in my bill for internet due to which my credit limit exceeds and i have to made payment again and again.I had registered lots of complaint on company's toll free also visited vodafone store many times but no action has taken till yet.
I hope i will get help from consumer forum

It began with my buying iPhone 6s from Amazon, and getting the offer which gave me Vodafone RED 1299 for 6 months for free. I bought the SIM at Vodafone store from Mr. R.

The SIM was activated, and I got a message saying my offer HAS been activated. Then after a month I start getting billed for the full amount. I complain. No response. My service gets cancelled.

I went to the store. Mr. R said he can't help. Asked me to go the HEAD OFFICE. I went and met Mr. S. Said he will solve it. Connection was restored.

Two days later connection was cut again. I mailed Vodafone and they promptly replied that I SHOULD PAY 3000 BUCKS TO HAVE MY SERVICE RESTORED.

I have to leave work early and go to the head office once more. Now I am pissed and I let Mr. S know that. I asked to speak to someone who could actually solve the issue at the root. He said the HE was the highest person I could possible speak to. He apparently even called the person who initiated this iPhone offer. Said he would solve the problem.

I get refund of around 2500. THIS IS AFTER A VODAFONE CUSTOMER CARE PERSON TOLD ME TO PAY 3000. My services are returned and I enjoy a blissful one-two weeks of service.

Then my services are barred again because I have 600 bucks due. I call up Mr. S. He gets back to me and tries to explain some complicated stuff. When I said I don't understand he keeps repeating the same corporate jargon which makes no sense to me. I ask him to explain it to me in writing in an email.

Then I get a call from him saying 600 will be refunded to me as well and my service will continue.

It does not happen for few days, and when I call him later he is back to his corporate jargon. When I say I won't pay a buck, he says "what can I do, it is not in my hands". This is from a guy who said there is no one above him at Vodafone who I could contact.

(By the way, in all this interaction, I never had an email response from Srinivas, which means I never have any record of what he says. He always calls.)

Dear sir i am use vodafone no last 3 year in MH-GOA circle, I am change circle MH to UPW circle same number.i am using same number last 5 month in uttrakhand up west circle. i am pay last three bill in vodafone number. but i have received January month bill and showing misc. credits/charges amount 3234.31, i am going to Vodafone mini store ask him please provide that amount details but mini store not provide the details he asking this amount is MH circle. i am many time contact MH circle thru customer care & send the mail but they not provide the details 3234 rs.
i have also many time contact nodal office in mh circle but they not provide the details. UP West circle stopped my number service i am asked vodafone store
how can you stop my service they told pay that amount i am asked my details they told sorry sir this is MH circle issue.

so i have why the pay that amount without details. i am pay all amount but provide my Bill Date: 05-Oct-2015 Invoice no: 27033238 details.

249 rupees internet pack was resetted when another internet pack of 8 rupees is orderred!
my 249 gone along with currency of 25 rupees also.
when contacted, customer care person told, it is company policy, that new pack resets old one.
What a PROFIT making policy

I have shifted to Electronic City in Bangalore last year June that is June 2015. Till date I have raised many complaints regards to same issue, rather I went down to their store and got a negligible answer from them " They said-we can only take complaints; back end team has to work on this", which is okay. When I raised complaint via so far called customer care they took the complaints each and every time I call them and closed the complaint stating there is no response from the customer. If there is no network in the area where I stay then how I will be available for these people to contact me.

Below are the complaints which I raised in 2015
[protected] raised on June 17, closed without resolution
[protected] raised on June 18, closed without resolution
[protected] raised on June 24, closed without resolution
[protected] raised on June 27, closed without resolution

These all are related to same issues, no one came to the area and checked for the issue. When there is a physical issue how can that be solved via call. I have requested for a network booster in our area as this problem faced by all. I even reached to vodafone's corp care and nodal center, but no use.

In this year I have raised below complaints and its indeed closed stating no response from customer. I'm fed up with this company and raising this complaint here hoping that I will get the resolution.
[protected]
[protected]
[protected]