Vodafone India Complaints & Reviews

I have a 20 year old postpaid account with Vodafone India. For the past 4 months, I have been struggling to get the International Roaming charge deactivated from my account and convert my account to a 499 plan which has created havoc with my bills. Prior to this attempt, with minimum usage, around 700 GB data and around 4-5 hours of voice calls, I used to get a bill amount of Rs 850-900 which when compared with my friends operators was high. I tried to convert my plan to Vodafone 499 and then to Vodafone 699 over the last 4 months. For two bill cycles, nothing was done, thereafter, I got a bill for Rs 2439.87 for Jan. On speaking to the retention team, a very courteous operator claimed to understand my issue, told me that he will give me a rebate of Rs 750, requested me to pay the balance for once and then my bill will be Rs 699 + taxes going forward. My request number was[protected]. My next bill included the Rs 750 overdue amount and was for Rs 1957. I have called up multiple times, sent e-mails but to no avail. It is almost as if the company would rather lose a customer and get what max they can get in the short term by resorting to unfair means. Unfortunately our portability rules that first all dues, however unfair, need to be cleared.

Dear Team,
This with reference to conversation I had with your customer care executive at New Panvel branch, Miss Roja regarding transfer of owner SIM card ([protected]) to my brothers name. She lead us to unnecessary argument which had no meaning.
Inspite of providing solution she asked to stop using vodaphone SIM go for different service provider. If this the kind of service you guys will continue providing then I need to stop using vodaphone and switch over too some other service provider.Please look into this ASAP as common people like me should not suffer because of some misleading and arrogant customer care executive
Thanks,
Ravikant

When i recharged my mobile number [protected] with Rs. 60 they deducted 45 Rs. from my balnce as hellotune activation charges. cmpany has no right to activate any service without my persmission.

When i talked to customercare they were only saying that you had activated service.

How company can actuvate service with low balance and further deduct balance when recharge further.

Its a Fraud I only want that my balance to be given back immediately and refund 45 Rs. on my mobile no. [protected]

I got Supermodel club subscription without being asked any permission for the same and got Rs 75 deducted. This is a scam of Vodafone to earn money in illegal ways.

I had got a call from [protected] on 21 feb 2016 at 12:20, did not speak and on calling back again, the person was not responding and later the phone was switched off.

Dear sir/madam

Please please help me on loosing money about 56074.00 rs through online fraud.

As i am poor person and my sister marriage is in next month so i am in desperate need for getting my money back.

I have a account in canara bank, chandapur circle, anekal road, bangalore, karnataka-560081,

With account number[protected],
Ifsc code:cnrb0001065
Micr code :[protected]

Please help me regarding the money withdrawals without my knowledge on 20/02/2016 today in three transactions.

Txn date
Value date
Description
Cheque no
Dr/cr
Orig. Brn.
Amount
Running total
20/02/2016
20/02/2016
Vodafone-billdeskmumbaiin-20/02/1609:31:07
[protected]
D
33
5, 000.00
63, 510.05
20/02/2016
20/02/2016
Paytm. Comnoidain-20/02/16 09:37:25
[protected]
D
33
46, 074.00
17, 436.05
20/02/2016
20/02/2016
Sbibuddy_bdsbipgin-20/02/16 09:38:55
[protected]
D
33
5, 000.00
12, 436.05

No. Card number d/c purchase time amount currency transaction status eci merchant transaction type
(Ist-system) code ip address merchnat url
1 4214xxxxxxxx2262 d [protected]:48 rs 5000.00 356 y 5 sbibuddy e-commerce 106.220.4.109 https://www. billdesk.com
2 4214xxxxxxxx2262 d [protected]:46 rs 46074.00 356 y 5 paytm mobile solutions pv e-commerce 106.220.4.109 http://www. paytm.in/
3 4214xxxxxxxx2262 d [protected]:43 rs 5000.00 356 y 5 freechargo e-commerce 106.220.4.109 https://www. billdesk.com
The unknown number +[protected]

In morning i have received call to my mobile number [protected] from the unknown number +[protected] who has done the fraud at 09:29 am 20/2/16 duration 04:56, again at 09:35 am duration 06:44. Than i tried to call at 09:52am kept on hold, 09:59am duration 00:41, at 10:00am kept on hold, at 10:01am kept on hold, at 10:02am kept on hold. After this i did not tried calling him.

But i did got the phone call from this number on 31/1/16 three times saying they will provide new credit card, at 10:14am duration 00:59, at 08:36am duration 01:55, at 08:33am duration 00:51.

He spoke in hindhi and informed that my card 4214xxxxxxxx2262 validity is getting over this month as it is true, he asked me card details like card number and cvv number to renewal my debit card, but i did not disclosed the pin number.

And he told me that he will keep the phone on hold, so i got suspicious and checked my balance online and immediately i called canara customer care and told to block my card. But mean time he took my money by paying into above bills.

After this i went to canara bank and took the details for above transactions.

Please find the conversation details by bank


Manager cb

Attachments3:19 pm (2 hours ago)


To me


From: prakash. Ks [mailto:prakash. [protected]@canarabank.com]
Sent: 20 february 2016 12:19
To: 'manager cb'
Cc: [protected]@canarabank.com
Subject: re: mr ramesh[protected] fraudulent online transactions


Dear sir / madam,


Please find ip logs in attachment.


Thanks & regards


Prakash k s


From: manager cb [mailto:[protected]@canarabank.com]
Sent: saturday, february 20, 2016 11:32 am
To: [protected]@canarabank.com; [protected]@canarabank.com; prakash. [protected]@canarabank.com; [protected]@canarabank.com
Subject: fw: mr ramesh[protected] fraudulent online transactions


Dear sir /madam,


We refer to our discussion had with you on the following transactions.


Upon contacting overphone by a miscreant, our customer aravinda s - account no.[protected], had disclosed all the information w. R. T his debit card. Consequently, the account was debited for various amounts through online purchases as enumerated below.


Txn date

Value date

Description

Cheque no

Dr/cr

Orig. Brn.

Amount

Running total

20/02/2016

20/02/2016

Vodafone-billdeskmumbaiin-20/02/1609:31:07

[protected]

D

33

5, 000.00

63, 510.05

20/02/2016

20/02/2016

Paytm. Comnoidain-20/02/16 09:37:25

[protected]

D

33

46, 074.00

17, 436.05

20/02/2016

20/02/2016

Sbibuddy_bdsbipgin-20/02/16 09:38:55

[protected]

D

33

5, 000.00

12, 436.05


On receiving complaint from the customer we had blocked the card and avoided further transactions into the account.

He would like to lodge a complaint urgently with police, hence we request you to arrange for all the vital information pertaining to the above transactions immediately.


With regards,


Senior manager

Canara bank

Chandapur circle branch

Chandapur


Disclaimer: this email may contain privileged information and is intended solely for the addressee, and any disclosure of this information is strictly prohibited, and may be unlawful. If you have received this mail by mistake, please inform the sender immediately and delete this mail. Any information expressed in this mail does not necessarily reflect the views of canara bank. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the bank. The recipient should check this email and any attachments for the presence of viruses. The sender declares that no liability can be cast upon the sender for any error or omissions in the contents of the message that arise, as a result of e-mail transmission and further declares that the sender cannot be made liable for any loss suffered by any person, on account of having acted upon any messages which is vitiated by error, omissions or interception.
Attachments area
Preview attachment [protected]. Xlsx

Excel
[protected]. Xlsx
I am attaching the file also.

So after collecting the details i went to attibele police station and in formed them then they told you have to give complaint in

Cyber crime police station
C. O. D headquarters,
Carlton house,
# 1, palace road,
Bangalore - 560 001
Contact details:
+[protected]
+[protected]
+[protected]Fax)
Web site: http://www. Cyberpolicebangalore. Nic.In
Email-id: [protected]@blr. Vsnl.Net.In, [protected]@kar. Nic.In

As they cannot take like this complaint.
They given there police super indent number if we get problem in this address as girish [protected].

Please please contact me if need any further details my details are

Aravinda. S
+[protected] /+[protected]
S/o late seebaiah, s/o gowramma
25, gowramma building
Balagarana halii, neralur post, attiblele indle area, anekal taluk, bangalore -562107.

I hope any one of you will help me, please please help me.

Dear Sir
kindly I am facing problem to vodafone they stop service of my NO:[protected]
due to they are saying you have all ready out standing 4602 of other No:[protected] sir i was using this number but they no provied prover service of this number and I navar ouse Make of out standing Rs 4602/ os please help me
vodafone no helping me


Regards
Sunder Singh
[protected]

I have send the official letter to the following address & also spoke to the executive but as usual the bill payment was with drawn from my hdfc bank account on 1st feb of rs.1883.38.
Now can i ask you who will be accommodate my loss.
Regards,

Friday, january 08, 2016
To
The branch manager
Vodafone mobile service limited
C 48 okhla industrial area,
Phase – 2
New delhi - 110020


Dear sir/madan

This is to inform that i have surrendered my official mobile phone sim card (Mobile no.[protected]) to my existing company as i retired from the service on 31st december 2015.
I shall be grateful if you could kindly block the ecs for the above phone number with immediate effect under intimation to me at my new mobile number i.E. [protected].

My saving account number: [protected]

Best regards,


Subrata dey
C – 15, sector 20
Noida.
Pin code: 201301


Copy for information: hdfc bank limited k.G.Marg new delhi.

1. Poor Vodafone 3G telecom services. From last 6 months getting poor telecom 3G services, from last 3 months not using services at all.
2. On 13th Feb when reached to Vodafone Center Vashi for converting postpaid to prepaid, they kept me waiting for 1 hour and indicated that conversion will not be easy but when I insisted they have taken all document with photo and promised response within 48 hours.
3. Today again when I visited they informed conveyed that it's under process
4. When I checked from another Vodafone mini store they conveyed that conversion is still not processed
5. I once again processed postpaid to prepaid from Vodafone mini store, they issued one more prepaid SIM card saying will be processed 48 hours wef monday.

I am already paying around Rs 1300 per month without any services and now company wants to continue taking this money without giving proper services.

I got bill 779.15 on my this post paid number:

I have already paid: 473.10 for this bill cycle: Bill Period : 05.10.15 to 04.11.15 and I got two bill cycles for this month.

Plan Rental 14.11.15 to 13.12.15 99.00 0.00 99.00

Plan Rental 14.12.15 to 04.01.16 70.25 0.00 70.25

MI_C_V_199_30D_R2GB_FU_2G 14.11.15 to 13.12.15 199.00 0.00 199.00

MI_C_V_199_30D_R2GB_FU_2G 14.12.15 to 04.01.16 141.23 0.00 141.23

After calling customer care I got to know that they have changed my bill cycle without informing me and sent two bills for the month of Jan.

They even not considering to refund my money after following with them so many times.

Here are my complaint numbers

19 Jan:[protected]
12 Feb:[protected]
18 Feb:[protected]

Thanks,
Vivek

Complaint is
1. Vodafone delayed acting on my service request for corporate account closure for mobile [protected] (service request no[protected] and closed it late by 2 days.

2. complaint si that my excess amount paid on this connection si not refunded by cheque so far as promised by Vodafone..

Rs. 50 balance cut from my main Balance by saying that you have requested Top Doctors online pack which I have never asked on 02.02.2016 and Rs. 75 deducted today (20.02.2016) at morning for the Game five services which I again never requested. i need my balance back. I immediately deactivated that pack. I don't want it. Please do not do these things future also. this is 2nd time my balance cut in a month. this is seriously intolerable. this is how you treat your valuable customers. My mobile no. Is [protected]

H! There,

I would like to register high level compliant regards to my network compliant[protected] which given on[protected] which is not resolved till now.
hence I did check with Vodafone chat support center, one of the advocate advised me the issue will be resolved within 24 hours, really am surprised that the Vodafone is giving 24 hrs so i reconfirmed that TAT 24 hrs for the network issue again who confirmed only 24 hrs for this compliant to resolve.

Compliant reference number is #[protected], that too not yet fixed. The Vodafone is always giving fake commitment , they are not fixing actual voice of the customer.

For your reference the trail mail is attached for the evidence of the reckless of the service, along back i given network compliance to NODAL and they came with resolution of “ issue will be fixed in next 3 – 4 months” though the 7+ months are gone but still the issue same not yet arrested.

Really am feeling very shame to using the Vodafone service – Really am loving Hutch that’s why still am holding with Vodafone..

18.02.16 without using online site a Vodafone all TV channel package.was activated in my number.as aresult 150 rs was deducted.i complain about this activation in Vodafone customer care on 19.02.16at12.45pm.they deactivate the package from my number and assured me to refund my payment withinin 2hrs.after 12hr my fund is not refunded.i don't expect such behaviour from vodafone

I'm Devender kumar having a corporate connection [protected] but from the date of activation I'm not able to access Internet in my phone. After my several visits and complaints the problem as it was. 10 days has. Been completed but the no action has been taken after the date of activation . Kindly look into the matter and take necessary actions

Vodafone India activated super model club pack on my number [protected] in 19 Feb 2016 without my consent and deducted rs. 50 from my account. Kindly help me to get immediate return of my money.

I was recharge with 57
sought roaming pack.
Recharge from paytm.
Money is dedated but offer not active.
Why this kind of stupid management are maintain Vodafone.

Hello... I received a message "Hello! CLIPSKAART service is now active on your number, as requested.This service is valid till[protected] and a 7 days rental of Rs.35 has been deducted.Your current Balance post service activation is Rs.36.341.To deactivate SMS STOP to or call 155223(toll free)." I want my remaining balance to my account back

I have recieved a call from the number [protected] ( Pakistan) stating that i have won a lottery worth Rs 25, 000, 00 ..

I dunno what he was trying to achieve and who should be blamed and who sold my number in the form of data base !!

From the beginning of this month everyone in our office building with a Vodafone connection (maximum have postpaid) are experiencing frequent call drops, very slow internet connection even on 3G plans. Several calls where made to customer care with only the first few genuinely cared and sent engineers to check the situation. We were told that the tower atop our building was under maintenance and the issue will be solved within a week. This was 2 weeks ago!! I made a call last week and was told that it will take one more week. Its been over a week since that call and I feel the connection only got worse, if that's possible!!
We are missing critical calls, including business call which can cause financial losses.
The only thing left to do is sue Vodafone for their non-responsiveness to this issue.