Vodafone India Complaints & Reviews

Complaint is
1. Vodafone delayed acting on my service request for corporate account closure for mobile [protected] (service request no[protected] and closed it late by 2 days.

2. complaint si that my excess amount paid on this connection si not refunded by cheque so far as promised by Vodafone..

Rs. 50 balance cut from my main Balance by saying that you have requested Top Doctors online pack which I have never asked on 02.02.2016 and Rs. 75 deducted today (20.02.2016) at morning for the Game five services which I again never requested. i need my balance back. I immediately deactivated that pack. I don't want it. Please do not do these things future also. this is 2nd time my balance cut in a month. this is seriously intolerable. this is how you treat your valuable customers. My mobile no. Is [protected]

H! There,

I would like to register high level compliant regards to my network compliant[protected] which given on[protected] which is not resolved till now.
hence I did check with Vodafone chat support center, one of the advocate advised me the issue will be resolved within 24 hours, really am surprised that the Vodafone is giving 24 hrs so i reconfirmed that TAT 24 hrs for the network issue again who confirmed only 24 hrs for this compliant to resolve.

Compliant reference number is #[protected], that too not yet fixed. The Vodafone is always giving fake commitment , they are not fixing actual voice of the customer.

For your reference the trail mail is attached for the evidence of the reckless of the service, along back i given network compliance to NODAL and they came with resolution of “ issue will be fixed in next 3 – 4 months” though the 7+ months are gone but still the issue same not yet arrested.

Really am feeling very shame to using the Vodafone service – Really am loving Hutch that’s why still am holding with Vodafone..

18.02.16 without using online site a Vodafone all TV channel package.was activated in my number.as aresult 150 rs was deducted.i complain about this activation in Vodafone customer care on 19.02.16at12.45pm.they deactivate the package from my number and assured me to refund my payment withinin 2hrs.after 12hr my fund is not refunded.i don't expect such behaviour from vodafone

I'm Devender kumar having a corporate connection [protected] but from the date of activation I'm not able to access Internet in my phone. After my several visits and complaints the problem as it was. 10 days has. Been completed but the no action has been taken after the date of activation . Kindly look into the matter and take necessary actions

Vodafone India activated super model club pack on my number [protected] in 19 Feb 2016 without my consent and deducted rs. 50 from my account. Kindly help me to get immediate return of my money.

I was recharge with 57
sought roaming pack.
Recharge from paytm.
Money is dedated but offer not active.
Why this kind of stupid management are maintain Vodafone.

Hello... I received a message "Hello! CLIPSKAART service is now active on your number, as requested.This service is valid till[protected] and a 7 days rental of Rs.35 has been deducted.Your current Balance post service activation is Rs.36.341.To deactivate SMS STOP to or call 155223(toll free)." I want my remaining balance to my account back

I have recieved a call from the number [protected] ( Pakistan) stating that i have won a lottery worth Rs 25, 000, 00 ..

I dunno what he was trying to achieve and who should be blamed and who sold my number in the form of data base !!

From the beginning of this month everyone in our office building with a Vodafone connection (maximum have postpaid) are experiencing frequent call drops, very slow internet connection even on 3G plans. Several calls where made to customer care with only the first few genuinely cared and sent engineers to check the situation. We were told that the tower atop our building was under maintenance and the issue will be solved within a week. This was 2 weeks ago!! I made a call last week and was told that it will take one more week. Its been over a week since that call and I feel the connection only got worse, if that's possible!!
We are missing critical calls, including business call which can cause financial losses.
The only thing left to do is sue Vodafone for their non-responsiveness to this issue.

My plance is VF_AP_Combo_249 this but i got a message on date 15/11/2015 From next bill cycle your postpaid plan will be revised to rent Rs 299, who is given conformation to revised plan to 299.My Number is [protected]


i put mail on 17/11/2015 but they didn't replay the mail they reviced bill.

Dear Sir
Complain (Contact No [protected]) was lodged regarding wrong billing on 01th Feb 2016.Vodafone has charged extra 700/- Which I have not used As per our calculation. The Amount is 1090/- And Vodafone has send me bill that amt is 1790/- Which i m not going to pay as per my uses i m ready to pay 1090/- but extra what Vodafone has charged me that is totally wrong i am requesting you . Mr Sood that every month i am getting problem about wrong billing pls i am requesting u pls try to resolve this issue as soon as possible

I got a call today from Vodafone team Miss. Madhuri he sd app log hamesha aisa hi karte ho hum ak bhi charge nhi hatayege...

Mr. Sood its req u please tell him to your vodafone team i m not a defaulter i m geniune customer of vodafone.. And tell any senior person to called me not any telecaller...

Http://www.consumercomplaints.in/vodafone-india-harrassment-by-vodafone-c1230823

This was my mail to vodafone.
They directly disconnected my connection!

Dear Sir/Madam,

This is my second mail to you. Before this I had mailed you regarding the same issue(for October months bill) which recurred in the next month's bill as well(November). I had called your customer service a dozen of times and every time i had and still have to explain the person of my issue. So again now i would like to say to you is - I have been using the 500 MB 3G plan since long but I have been again charged at normal rates of internet (4 paisa/10kb) for the month of November as well (Please refer to my previous mail to you wherein i have explained in detail to you the issue).You had deactivated my 3G plan for which i got a huge bill at normal rates and that time i had got a reversal as well. I had this issue for October bill for which i got a reversal but also informed to please re-activate it again. So again there were discrepancies in the bill amount which have been continuing since 3 months. The root cause of this issue is Vodafone de-activated my 3G plan in October. So, rather it being my responsibility it should be your's to monitor my issue.

I am ready anytime to pay the bill. I have no problems with my December 2015 and January 2016 bill amount but just the November 2015 bill amount. I have been saying this many many times by calling you by myself!. Vodafone doesn't even care to understand and address the issue. Your some customer service people don't even understand what i mean to say. Some of them do. I heard from one of them that i had got a reversal for November bill as well. So i was waiting for my January bill so that i could pay it all at once. But that didn't happen.

So, i am really being mistreated by you. You disconnected my outgoing when i had to make important calls. I have been using this connection since 7 years and never had such an experience. I really want you to look into Novembers bill and find a solution to my problem and please get in touch at least this time. Please treat this as a Priority issue. This is my last humble request to you.

Thank you,


Aniket Sherkar

ATTENTION Mr. Naveen and Ms Laxmi

I am a loyal customer for Vodafone since from many years. ([protected])

Ref Num[protected]

I had was using 499 corporate plan earlier, were in u requested to change the plan last month and got changed to 299 plan. Hence few days ago I spoke to Mr. Tabrez and CONFIRMED TWICE whether my 2G data which I am using is LIMITED or UNLIMITED. I got the Clear Information saying that it is a UNLIMITED 2G PLAN.

When I got my bill I am seeing that my the charges for data usage is 3894/- which is a complete SCAM.

I was confirmed by Mr. Tabrez that its a Unlimited plan and now when I got the bill its somewhere in the sky!!!

Point -1 WRONG INFORMATION PROVIDED BY THE OFFICER.

Next

14/02/2016

I spoke to Ms Farhana from customer support where in she was unable to solve the issue and was requested to transfer to one of the Supervisor. Later i spoke to Mr. Suman who prompted himself as Floor Supervisor and took a request and promised me that he is going to send a complaint number and concern Email Id to which i can write an Email regarding the issue and also told that the issue will be resolved by 16/02/2016. Hence i waited for for more than 2 days i dint get ANY call nor any SMS from them.

Later i myself called Helpline number and spoke to Vinutha that great lady also prompted herself as Floor Supervisor and I requested her to put me across Mr. Suman because he was the one who was handling my case, but i was SHOCKED when i listened that there is NO GUY BY NAME SUMAN AT OFFICE, was told by Vinutha and even she promised the same thing that i will get a call by the end of the day. Hence I DINT GET ANY CALL OR SMS. FARE PROMISES TOWARDS CUSTOMERS.

Past evening again I called 198 and was on hold for a long time and got connected to Mr. Shivakumar and explained the entire scenario again and he took a call back request before 2100 HOURS the same day. But! I never got a call from any people.

Again the next day i called to 198 and spoke to Mr. Sidhu he also prompted herself as Floor Supervisor and he told he needs 24 hours to get this solved and he told he will call me on update on this but even he was not on his words as I dint get any notification from him as well. Hence i myself called him again and waited for 50mins all over the call and noted that he still requires 48 hours of time!!! DISGUSTING!!!

Mr. Naveen Chopra the CEO, I want to ask you if you were in my shoes, will you just keep quite??? If we are not clearing the bill you people will give a call thrice in a day and ask for payment and now my bills come out in very huge and NO ONE IS BOTHERED to check??????????????????????????????????????????????????????

I NEED AN IMMEDIATE ACTION TO BE TAKEN BY THE SUPERIORS AS THE TEAM LEADS ARE NOT FIT TO THEIR DUTY.

I AM NOT GOING TO PAY ANY BILL HERE ON AS THIS IS COMPLETELY YOUR EMPLOYEES MISTAKE. I AM PORTING MY NUMBER TO OTHER NETWORK.

When i was tried to recharge my mobile in voda fone app through debit card. They debited 110 rs but we did nt recharge yet. Kindly retrive my balance in to home account thanking you.

Hi,

Vodafone keep on billing wrongly for internet data where as mobile data is switched off on mobile. I requested Vodafone to cut the net connection. They also agreed for that. Even then I was getting charges for internet usage. As they couldn't solve my problem, I changed to some other service provider but to my surprise, I got new bill with data charges. This is totally unacceptable. Vodafone already looted so many thousands from me.
Can any one look in this issue?

Thanks and regards,
Radhika

Sir;
I am using Vodafone mobile (no. [protected]).I am not using internet services Data usage mobile data is always "off" Still in my every bill internet usage data& its charges are shown. Particularly for the period[protected] to[protected] bill no[protected] the internet usage charges are to the tune of Rs 440.20.
I request you to check the details & refund the money of internet usage at the earliest.
Awaiting for your early confirmation
Somwanshi

When I recharge of 397 Rs offers says that you will get double date of 1.79 GB 3g + 1.79 GB 3G data.

I raised complaint in the morning, Complaint No: [protected]. Date 18/02/2016.

it was also close without given any feedback. Luckily, i called back to 198 and get this information that complaint was close.

I got message from Vodafone that Your internet pack is active now and valid upto 20/02/2016 23:59:59. Bal 3577.61 MB

I am unable to surf internet from 15/02/2016 due to first 1.79 GB 3G data. Now it should show me 3.57 GB instead of 1.75 GB. and I suppose to surf that till 20/02/2016. But I am not.

So I talked to Vrunda or Brinda and Kinjal on vodafone customercare date:18/02/2016 time: 1:50 PM regarding not given extra 1.79 GB 3G data. They are not able to check online that did i get that message or not? Visiting to Near place. Problem is near place of Vodafone Store is nearly 20 km from where i am. so i am unable to go for that and Data Pack is just valid for 20/02/2016.

Very unfortunate that i have to raise complaint to you.At the end of the day, Who is suffering?, Only and Only Consumers. Even 3G data Pack is too high still consumers are purchasing for this pack. and this kind of issue happen than no one listen from them.

so I need reward back for this issue from Vodafone. and please take necessary action against to Vodafone.

Dear All,

Greetings.

This is in reference to my vodafone postpaid number [protected], which I have been using since last 5 years.

I was never having any issues in Vodafone services. Noting, I recently shifted to Gandhinagar from Bhopal in January 2016 and went for porting the same number in Voda postpaid in Gujrat circle.

I paid my full dues for which I am attaching the receipts before porting and also cross verified from Vodafone customer care twice.

I took 899 plan in Gujrat in which I am supposed to get 200 discount as well. Now, I have three complaints:

1. The bill is showing 1400 of some amount and NMNP pending charges - Why is it showing when I have already paid my full dues before porting the number.
2. Despite o[censored]pdating the Vodafone store, Sector 11 Gandhinagar guys 8 times and Vodafone customer care 4 times on call about my correct email id which is [protected]@yahoo.co.in and my registered number is [protected] which is obvious, they are still unable to understand this simple fact. Now they have registered some vague id of mine in their records "vipul.[protected]@gmail.com" - WHY ?? ARE VODAFONE GUYS have GONE OUT OF THEIR SENSES?
3. WHY YOUR VODAFONE GUJRATI GUYS always SPEAK in GUJRATI to those also WHO DO NOT know GUJRATI like me and that to be WITHOUT MANNERS? I believe VODAFONE PEOPLE DO not have BASIC Manners to speak to the customers.

It has been a month now that I have been trying to sort my issues with your people now. But now the limit has crossed.

I AM REQUESTING BOTH OF YOU - PLEASE SOLVE MY BILL AND REGISTERED EMAIL ID ISSUES ASAP.

I HOPE, I WOULD NOT NEED TO ESCALATE SUCH PETTY ISSUES UPTO THE REGULATORY LEVELS OF TRAI.

Regards,
Vipul M Mehhrotraa
[protected]
IT, Defence and Smart Solutions Consultant (Think Tank)
vipulmehrotra.wordpress.com