Vodafone India Complaints & Reviews

Without my knowledge they have activated the glam doll service which is charged for rs 225 in my monthly bill.

like me many of the customer are affected my unknown services activated by vodofone.

Dear Vodafone Service Team,

I lost my mobiile on 16/02/2016. i want to request the Vodafone team to please BLOCK the Sim card ASAP.
Prepaid connection No. - [protected]


Regards
lokraj Pun
lokrajpun.[protected]@gmail.com

I had asked for reissue of my number [protected] and got sim on 12th feb which is not activated till today (16 feb). I had called andhra customer care atleast 9 times from 15th feb and recieved all kinds of answers like your sim is activated, its partially activated, it will be activated in 30 mins, 5 mins, 2 hours and also got suggestions like try to select network manually and nothing worked. I had visited vodafone store 4 times and they asked me to call customer care every time. I want this sim to be activated because this number is associated with my credit and debit cards because of which I am not able to pay my credit card bill and loosing 800 per day from 10 th feb which was my last date of payment.

I had visited vodafone store on 6th feb and recieved sim on th. If vodafone had shown some sincerity, I could have saved a lot of money which I have to give as interest for my credit card bill.

In last month bill a pack which has been deactivated has been added to the bill with a charge of rupees 286. earlier also it was done but it was adjusted. I deducted that amount from my last bill and paid in time. But that deducted amount has been added to the current bill and with a late charge.

I have been using vodafone postpaid connection with monthly rental of 375(corporate sim) which has 1Gb free internet.
I had received alerts via email as well as message in phone that I will be charged at 50p/Mb on extra internet usage but they have charged wrongly at around Rs4/Mb.
This has happened since August. On regularly taking and emailing I got a revert for the month of December only.
I made payment for Dec once it was corrected. But they now issued a bill which includes charges for Dec also.
And for Jan they have shown 650 against MI_CAP_650_30d_R_PROMO_3G, which says after extra internet billing of 650Rs no charges will be taken.
But my charges for extra internet havent exceeded this limit.
Another concern is that the 1Gb free data is not given, instead only I got 932 Mb and they charged again at 4Rs/Mb after that.
Hence i got a very huge bill amount. And on top of that 14.5% total tax also.
I have mailed then again and made the payment of rest of the amount.

Every month i am getting 200 of excess amount as my bill. And they wont resolve the issue within the last date of my bill payment and they tell me to pay the late payment charges. i had payed the amount that i hve used . they wont respond and they just dissconnect my network as this is my business no. there is a huge loss happening . please help me out . i have occored a los of 1000k.
AND ALSO IT AFFECTED MY BUSINESS A LOT

Tv all channel pack was being activated on my mobile no. But i had not done anything like that i have not activated any such pack and neither not want to do so than why it has being activated on my number. Also i have send sms to stop it and also call on 155223 to deactivate it and it got deactivated also, but still my balance i.E., 50 rs which was being cut didnt came back. Kindly correct it and give me my 50 rs balance.

I recently noticed that there is a spelling error in my name and i approached Vodafone customer support and requested to change the correct spelling, I approached more than 9 times but still my problem is not solved. Once they sent me FALSE mail that they have changed the spelling error, Pooh, you people cheated me with a fake and false information. Yes, my name remain same with error for the last two bill after i got mail that your problem is solved.

I have not experienced ever such a WORST and lethargic response in any of network, except VODAFONE. Yes you people trying to cheat customer with fake remedies.

Received mail from below mentioned mail id.

from: Dheka S, Preethi (CHN), Vodafone India
cc: "Dst Cbe2 (RTN-NE)"
date: Wed, Dec 9, 2015 at 6:31 PM

Service Req No
[protected]DEC-15
[protected]NOV-15

Customer Relationship No:
67094717
65810227

I recharged for Rs 389, for 3G, 1 GB for 60 days internet pack in Vodophone office, anna nagar br, chennai
I was told i will get SMS about my recharge and i can view on my laptop but i did not recive SMS even after 24 hrs
I was not given receipt for my recharge as i was told SMS will come immediately
My no: [protected]
Please send SMS and give details of my payment and the the validity date for my payment
Annamalai

I had recharged 3g 1.25gb internet data plan on my mobile no. [protected] for rs.297/-.on 10/02/2016. I got the message on 1.54 am, 16/02/2016 that my data plan overwritten with a follow on message that your 2g internet data plan (200 MB) has been activated. But to my surprise I had not done any recharge at around 1.54 am for rs.49/-. When I complained to vodafone to restore 3g services they straight away denied and told that we could reverse the 2g plan and will not refund for my 3G data. I told them to register my complaint as my no.was recharged wrongly by someone and why will I suffer for the act of wrong transaction done by someone else. One mr.Sanket of vodafone told that they could not do so. Please help out and try to restore my 3g internet data plan or tell them to refund my data.

i was fully unsatisfied with the response of customer care, even im thinking to change my mobile network.

Suddenly i recieved a sms stating that i have purchased something called "daily for fruit" for rs. 10. But i never did anything to subscribe to this plan. Also its from a company known as iappgame.com. When i contacted the customer care services of vodafone, they are saying that there is no record of deduction from my account. And they require 4days to work on that. Whereas, in the sms from iappgame.com they stated that they will deduct rs. 10 from my account on a daily basis. This is total harassment for the end users like me.

My number - [protected] - i was using tilll 2nd jan then did postpaid to prepaid they blocked my number


Hello sir,


Please raise my complaint Trai,

Alternate contact mobile number : [protected] as my [protected] is deactivated

Please take a strict action on vodafone as i was using this number from last almost 1 year in postpaid i did converted from postpaid to prepaid they given mee faulty sim and it not worked after 20 odd days i reached to vodafone abids, hyderabad office they said my number is blocked. strange. its hardly 20 days they said i need to activate in 1 week or it get blocked.. and it will be alloted to other :O whats this..

I spoked to customer care execuitive they said on a request same number will be given but abids store Name : Mallesh store manager said it will not be give. you can give a complaint in trai or anywhere no matter .

i said to store to take a complaint they said they cant, . i spoked to customer care take complaint they said they cant take a complaint.

who will take complaint i dont know :O

stop scamming people now they ask 3000 rs to take the same number :O whats this.. open scam ?

vodafone stop looting customers.. please give my back my number without nay charges as its not even 90 days and you deactivated my number and asking now 3000 rs

Trai i trust on your judgement i request you to please put a big penalty on vodafone and do needfull to get me back my number.

thanks & regards.

Srigopal Bhattad

Alternate contact mobile number : [protected]


Raised complaint in trai and online consumer forums also

I have taken a basic package for international roaming. after receiving the payment, they have not connected roaming service. I have raised this issue for more than 15 times on call, chat and mail.

Since i need to make payment and need sms for OTP, i have not done pyments in India for a month and my credit card charges have gone so high.

Its very diseartening, they have set up the process so bad, there is a payment asked at every point but they have not ensured that the customer requirement is met.

its so inconvenient.

Though i have phone, bank accounts, income tax, hospitals and all personal contacts linked to this number, I have become highly disheartened to end any association with them.

I have used vodafone for 3 years now. I have come to a stage where i will even tell my friends not to take this service provider.

Its very strange and irritating that vodafone deactivates the user's sim without their confirmation.
My vodafone prepaid number [protected] has been deactivated without any proper notice and confirmation.Due to this I am bearing a huge loss of my business as its my business's only number.

We Got Letest Bill But In This Bill Over Bill According To Bill Cycle.
Company Cut Wrong Usage Charge From My Number [protected]
Wrong Usage Charge Is Rs.148.

I saw a bonus card in my vodafone app 30 paise/min offer and bought it with my debit card but no offer is credited to my account and i lose my balance from my bank balance this is cheating i want my offer credited now itself or gave back my balance
Mobile no:[protected]

Date 13 feb 2016 payment id is 92948200.electricity bill not paid but amount deduct from my account .pay my electricity bill or refund my amount in my account

Payment id is 92948200. Electricity bill payment (1160 )is deduct from my account but bill is not paid yet.pay my bill or refund my payment in my account

Tried to talk to the customer care via email. Did not receive any replies. Tried calling the customer care number, still nobody picks up the calls. Absolutely fed up with this service. I wanted to remove my top up plan but nobody seems to attend to the needs of the customer. Planning to surrender my phone number for Airtel. Atleast their services are better.

I was using a vodafone connection, no: [protected] which request no[protected] its been 3 months from the day my connection was disconnected, please kindly tell me my refund status or else i will take further strict actions against you