Vodafone India Complaints & Reviews

Name: Mandeep Singh, number: [protected]. I have been offered a lucrative plan by Vodafone representative. As per the representative I have to pay a monthly rental of 499 and I will going to receive 1200 local/national free minutes, 500 local/national free texts, free 1 Gb 3G and throttling thereafter, free unlimited CUG calls. But today when this connection got activated I get to know that it's a 199 plan with no free calls texts and data and moreover I have to pay for all CUG calls. Its a fraud. The customer care agents were so unhelpful and the same representative who has offered me this plan is still saying that I'm on correct package. But however on the Vodafone app I can clearly check that I am getting charged.

Excess billing of call charges without making calls from our vodafone no. Bill no 3321450 dated 20.12.15. Bill period 20.11.15 to 19.12.15. I have also visited vodafone store shahdara, delhi vide token no 143 dated 29.01.2016 at 12:12:24 pm.They had not solve our problem and not restart services on my exiting no .Services on my phone no is withdrawn from 07.01.2016

I use two numbers of Vodafone. The usage of second number is not much and therefore i requested Vodafone multiple times to provide me low rental scheme. For good 2-3 months my request was not processed. I refused to make the payment as Vodafone was not paying heed to my request. Instead of solving the issue, Vodafone decided run warning to debar calls of my primary number. There were no outstanding charges of my primary number. When I inquired about why Vodafone is cutting off service of number for which there is no outstanding amount, the executive had no answer.

I had to make the payment which company did not deserve, in order to save the number which had no outstanding charges. This is pure harassment. Till today, I do not have update on whether my second number has been shifted to low rental scheme or not, or whether it will happen at all or not.

I received a feedback call sometime back, I raised the same issue and asked why there is no update on when scheme will be applied on my second number. Executive had put the phone on hold only to never reply back.

Respected Sir/Madam

I Mr. Anjan Sutradhar had a vodafone Postpaid Connection bearing no. [protected]

I was a oustanding of Rs 1600/= & I want to Surrender the connection .On 16th Oct 15 I got a call from Vodafone care bearing a no. [protected] they told me that if I pay Rs. 1200/= today they will clear up my outstanding and surrender my connection.
I paid the amount Rs.1200/- Online at 5.27 PM I gave the Payment ID (EBBR[protected]) to them & they told me they will update & surrender the connection.
After 4 month on 11th Feb 16 I got a call from a lawyer with Ph no.[protected] he told me that he got a case that I am have a vodafone post paid connection of no [protected] have a non paying amount of Rs.426/- & if I not pay that amount by today they will put this case to Delhi court.
Again I paid that amount yesterday online with payment ID FBBR[protected] at 1.20 PM and confirm him
After that I call to Vodafone Care ([protected]) Rumi Madam Pick the call and she told me that they don't have any record and she deny about that case.
and they didn't confirm me the connection surrender.
I do hereby requested please followup the matter & provide me the surrender confirmation.

Dear sir
I have paid all my dues on date 30.01.2016 at vodafone gallary at Vashi Navi Mumbai to migrate my connection from post paid to prepaid. They informed me that activation will be done within 24 Hrs but still the SIM is not activated. I am following the matter with their customer desk & receiving only system generated responce. On asking correct desk contact they are not providing. No proper responce from Vodafone

Dear sir,
My post paid Vodafone no is [protected], which I had surrendered about 4-5 months back. But I had not yet received the security money deposited with them.pl see that I get back my money at the earliest.
Manila Mandal

Your csr are not qualified, they are not fully trained they are not solve my problem.
So.please solve my problem as soon as possible already 3 time call 198 but not satisfied from your end.
My unwanted deduction amt Rs: 50. Plese help dont forwarded my amt i go cosumer forum .

HI,
I have a STD pack(rate cutter of 10p/Min). Vodafone has not consider this and they have deducted 1.5rs/Min from my main balance.

Please take necessary action.

Regards.
Pradeep

I have poor network in my new house. Complaint was made on 29/1/2016. Complaint no.[protected]. My problem is not resolved as yet. We have 4 Vodafone connections in our house . Kindly do the needful at your earliest.

Hello sir,
Vodafone doesnt give message when our data pack is about to finished, they Inform us after serveral Extra MBs we used above Our pack !
I complain them about 2-3 times and they said me that we'll do waiver after your bill generate but all i got is that Arrongant Evasive answer that you won't get waiver, i dont want to even listen.

I have ported my 3 numbers from other providers to Vodafone after getting the call from Vodafone for the porting offers. I got a call from a lady Nancy mobile number [protected] multiple times from the MNP department of vodafone to give the offers.
as per the offer given by her it had been one number [protected], they will make as primary by giving 899 pack in 699 and other 2 numbers [protected] and [protected] with monthly rental of Rs. 99 I can share the data and voice plan of primary number with all the three numbers as plan for the family if I port all my numbers to vodafone and the total month;ly rental for all the three number as a single plan would be Rs. 897+ tax.
but when I got the bill they charged me with Rs 699 for all my numbers individually and when I contacted their store and customercare they told they don't have any such plan and I have to pay all the bill amount.
this is a clear case of cheating and even I myself and the store manager in Banaswadi spoke to that lady and confirmed that she had commited that she will give that offer, the details are there in the complaint no.[protected].

Dear sir my name milesh kumar mali, my vodafonr number is [protected].
2 after a one girl hesement and call agene call me
plz send me my number call detail send me 2 math

My postpaid mobile number is [protected] under Ugvcl CUG scheme but my last 6 month bill all out going call(also CUG) including in other call not in CUG
This problem shown at your Vodafone store but not proper relpy by your Representative
So please give my refund of last six month of all out going CUG call charge

I having lots of problem from vodafone service.i am not talking longly bill coming more .so i lots of hurting now a days. plz block my no...soon

Please improve the customer support he /she talk badly so please improve on it and why Vodafone 4g cannot delivered to my place same as Airtel 4g is delivered to my place please improve it and you develop skill of Vodafone customer support please you can complaint will Aries so please develop and overall it is nice Vodafone only this point you work on this you will achieve more so please this problem solve it as soon as possible

I P.Ramesh working in T.N.E.B government staff, my contact number is [protected] .recently I came to know about one offer that was established by your Vodafone network . for that they told me to change my other network sim to Vodafone .so I changed my two idea sims to Vodafone .on 29/01/2016 at 01:10 pm I went to ADAYAR Vodafone showroom . there I put token and also waited for half an hour . Mr .Dharani who is working there attend me . for changing the network he asked the nessassary documents like adhar card, pan card, photo, mnp sim charge 10rs, contact number, port I'd number.I also submitted all the above mentioned . after receiving that he said that the network will change within 7 working days. But that 7 days got completed on 5/02/16 itself. But my network didn't Change till now today the date is 10/02/16
Regarding this issue I complained to Mr.Dharani.
I didn't responded me properly and also insulted me too . regarding this matter I called customer service MR.SANTHOSH said me to meet store manager (ADAYAR Vodafone branch ) .so on 08/02/16 at 06:00 pm I met miss keerthana madam, she told me that after two days it will be changed . but Still my network didn't changed. I gave my proof to change my network from idea to Vodafone on 29/01/16
But on 08/02/16 only they are processing my request nearly 10 days passed away . I do know what they are doing? And what they are thinking in their mind .if I go and give some complaint means they are not at all responding and also insulting me badly. Is it how they treat their customer? Really I got fed up. Iam planning to tell all my friends, neighborhoods, colleges and my relatives that pls don't ever try to change your other network to Vodafone because there is no proper response.so sir Regarding this issue you should definitely investigate Mr. Dharani for insulting me badly . if you didn't do that as a customer I will go and complaint to the CENTRAL GOVERNMENT TELE COMMUNICATION TRAI

B4 sep'2015, i was using 3G data but my cell was lost due to which i locked the no.[protected] and issued a new sim along with that i requested for de-activation
of data pack b'cos my new hand set does not support data, i was told that request has been taken and will be processed when the billing cycle completes.yesterday when i saw the bill i was shocked that 3G data pack is activated, i called the customer care and i was told that i have given the request for activation of the data pack (which i didn't) in the mean while i made the payment without seeing the bill.
Even the CC executive agreed that i have not used any data since last sep'2015.

then why i was charged for the data???
Is it possible in practical that anyone who is not availing the services and continue to pay for it for 5 months... (when i am not able to purchase a hand set in 5 months which can support data access)

On 10th Feb, 2016 at 11.30pm I received a message from the Vodafone that ₹90 have been deducted from my balance for some glamour pack that I haven't subscribed to. My Number is under DND & yet my balance is been deducted for no reason from time to time. The company is cheating on customers by deducting balance without reason. The customer care centre executives are ridiculous. Is there any place where I can get proper response to my complaints. Please help.

Hi This is ansh my number is [protected]

I have already paid the bill on 8-jan-2016 . but still payment is not paid as per vodafone... and still CCE called on regullar basis...I am very disappointed from vodafone...

Dear Sir,

Actually [protected] was my Idea No. But with reference my friend I switch to Vodafone but from joining date in Vodafone I am suffering From 3G network

I complaint to costumer care they people not co operate properly just I call one costomer they not give me proper information

If I will not get my suitable network then I will immediate stop this service not me only I will inform all my friend


Pankaj Adhau