Vodafone India Complaints & Reviews

Please sir,
send me call details of my number [protected] of 2011one year.
its helpful for me.
please sir send me fast

My connection has been suspended entire day on 12th Dec & as I mentioned earlier I had faced good amount of business loss here. I am yet hear anything from anyone from Vodafone.
I have given one mail to vodafone with CC to TRAI people but no one responding me.

I was lost my mobile number [protected](vodafone) and i was closed my mobile no date 21/12/2015 ref no[protected], but till time i am not getting any full and final payment settlement amount.

Mobile no.[protected] porting doc submitted on 09.1.2016, customer no disconnected but same the rajasthan no not activated till date...no body is taking responsibility to see the matter...customer approachin me hard ...when i call to my distributor he gave me RM no and that he will sove the problem...RM Mr.saurabh assured me ok your problem will be solved on 25.1.2016 and now he is not picking up my call...

I have a problem of network at my residence since 5 years. Signal strength is too weak when answering any call and then it dropped suddenly. Can't talk to anyone from that particular address and all the signals gone. So, requested to please resolve the issue as it was since long.

Used 900 mb on YouTube and I never used YouTube first. Secondly I cannot finish 900 mb In few mins this is a fraud with me I work so hard it's not a free money after that also when I'm. using a messenger to chat in 5 mins it took my 49 mb this is a cheating I called complaint line of Vodafone they r saying your phone has a problem hoe is it possible ..I want help my number is [protected] vimit chhabra

My vodafone No. is [protected] and the bill cycle is from 11.12.15 to 10.01.2016. I have been charged Rs. 1374.84 for mobile internet charges exclusively when I have email from Vodafone dated 10.01.2016 (last day of cycle) clearly mentioning that I have used 326.00MB. I have SMS-es from Vodafone confirming the same.

Second, about the late payment charged - I have paid well on time via Vodafone recharge partner - PAYTM. I have the necessary emails to support the payment was delayed due to 'OPERATOR DOWN' status of VODAFONE. I have bank account statements confirming the payment date and have attachments for communication from Paytm. I have already mailed these to Vodafone.

This is the heights of taking undue advantage of customers. That too after being a customer for over 3 years and with regular payments. I do not wish to continue with Vodafone anymore.


----- Forwarded Message -----
From: "[protected]@vodafone.com"
Sent: Sunday, January 10, 2016 8:48 PM
Subject: Mobile Internet Plan Notification

Dear Customer,

Hi! You have used 326.00MB on[protected] in your current bill cycle. You will be charged at standard rates if not on a pack.To stop alert SMS NO INFO to 1925.

Regards,
Vodafone
Power to you!

Reference below mail since 15th Nov`2015 I am still waiting for Red family Plan to get activated, this is the 3rd billing cycle today and everytime I am told there was an error and the plan will get activated from the next billing cycle.
Yesterday -24th Jan`16 when I spoke to Ms. Mesbah- a customer care executive I was told that the plan will get activated today -25th Jan`16, today when I called up I was told that the activation is in process and will get activated by tomorrow, when I requested that I wanted to speak to a senior executive I was put on hold for nearly 20 mins after which the call got disconnected.
I have been a very old customer of vodafone and have never faced a such a problem, I feel the quality of your service is deteriorating and you have been employing executives who have no knowledge 0f their job, each executive gives a different answer.
I am quite fed up of this process and would prefer to discontinue all my numbers and join another service provider as I feel I am wasting a lot of time calling vodafone and nothing really is happening regarding my requests

My number is [protected]. Just rs.75 has been dedicated without my permission. Customer care has not been given any reply about this. Kindly take action.

Today i got a message VP-VF CARE
that glam doll pack is now active, as you have requested however no such request was made from my number [protected] & rs 35 were deducted

i want my money to be refunded as there is no requirement about a service about which i do not know any thing.

My Mobile Number And Recharge Card Details :

Mobile Number: [protected]

Serial No. Of Recharge Card:[protected]

Secret Pin: ?

In response to the advertisements appeared in DC classified regarding the above mentioned company, i paid Rs.1750 towards registration and Rs.18900 towards tax in order with agreement with their terms & conditions. As they are still asking more amount i withdrawn from this agreement.As stated in agreement if you withdraw from the agreement money will be refunded within 45 days, but till now i did not get any money from them. I have sent them mail regarding registration cancellation on 7/12/2015. My registration number is 740993 dated-19/11/2015
when i am calling them on my phone they are not responding properly.
I have been asked to transfer above mention amount to Mr.Krisha kumar Account no.[protected]( SBI bank with IFSC code sbin0000705 branch rewadi) or card transfer to card no.[protected].

Hey, there very angry with your customer services . actually, i had deposited my bill before the due date at the vodafone ministore patel nagar kathua jammu and kashmir. they did't paid the bill and after even requesting they admitted it and didn't paid it for 2 months and in turn the company is now surcharging me extra charges for late payment . even though i have no intention for that and it was pure misconduct of the store. kindly pay attention towards the matter . it also ruined my customer record . mobile number is [protected] . do something otherwise i had got reciepts which can make u pay at the court

Sir, I am a government service holder and after a proper address verification I got my connection but vodafone fixed my credit limit and when my credit limit exced they stop my Data Service from 16/01/2016 to still now. Now said deposit amount desire limit so they just harras me so please take a legal action against vodafone

Dear All
I have one Data card from vodafone Number-[protected], I have been Visited Vodafone Gallery on 18/1/2016 I told them to change my bill cycle, It's been now eight to nine days left till the time my bill cycle hasn't change, i have visited vodafone gallery two time and I have called vodafone customer care 8 to 9 time even-tho my bill cycle hasn't change, Very Pathetic Service I'm getting From VODAFONE.

Thanks & Regards
Rahul
[protected]

Dear Sir,
I am your valuable customer of Vodafone. My complain is about VAS services. Always when I am recharging my SIM, any VAS services is activated on my number and I am fed up about that.
after calling at your customer care they answer me that VAS services start due to using of net.
Sir please why make your customer fool.
And why not a legal action taken against you.
Kindly revert as earliest.

I am paying for 3G Data service from Vodafone for my prepaid SIM.
Since I am paying higher cost for 3G connection, I EXPECT a decent speed between 3 Mbps to 8 Mbps. In any case It should be above 3 Mbps.


INSTEAD I am getting speed like a dial up connection most of the times around 50Kbps. It rarely crosses 1 Mbps.

Weather it is a Area issue or Bandwidth issue, I expect a quick solution from Vodafone at the earliest. I have complained several times but No Solution so far.

Hello,
My name is Ranjeet Thakke using Vodafone number [protected].
I am facing a stupid problem because of your stupidity. I have started my postpaid connection with Vodafone on 25th December. When my service got disconnected I got to know from your side that it is because of physical Verification.
I think you guys have procedure for verification.. You guys call the customer and text also including Verification officer's number. But yes I received a message saying "we couldn't find you at your address. " simple thing to understand.. As a working person I have to go work during day time. Going for Verification without calling and texting your customer.. And then disconnecting my services is not at all fair.
Then I went to your Vodafone store got to know these thing.. They said your neighbors said nobody stays here since 2 years. Yes! I don't know my neighbors I don't even talk to them. Asking neighbors is the right way of Verification???
Chalo.. I agree you did "so called procedure" but then I went to Vodafone store like 5 times. I told them I stay their.. given them documents. Called your customer service department 4 times. Raised 3 complains. What exactly want you me to do??
I am using this Vodafone number for my professional purpose. And I have lost my credibility because of these issues at my work. I lost too many clients coz of this issue.
I have done what you guys asked me to do. I went with your procedures. But I think if this thing won't solve by tomorrow I have to use legal way.
I have faith in your services. But one of you guys bluffing me or copy pasting same comments again and again.
Thank you.
Ranjeet Thakke
Email address : [protected]@gmail.com
Alternate number : [protected]
Complain numbers :[protected],[protected]

I am a postpaid customer and my mobile number is [protected]. on last 17th jan 2016 i requested vodafone customer care to activate one 3g plan amounting to 450rupess per month which is a auto renewal pack with 2gb of 3g data.
but on 24 th jan, that 2gb data was almost over, so i requested vodafone customer care to add on another 2gb data which will cost 450 rupees. but they told me that its not possible so they advised me to get a pack of 650 rupees which will give 3gb of data and that old 450 pack will get converted to 650 pack with an additional 1 gb of 3g data.
but after requesting also that pack could not activated due to two internet pack was already activated on my mobile. ( out of that two internet pack, one is 2gb 2g data handset bundle offer and another is 450 rupees 3g data pack),
then they said that nothing can be done by them so asked them to deactivate that 450 rupees pack as it will cost 4p/10 kb ( not sure) and they said bill will come around 450 rupees + service charge as i have already used that 2gb under that 450 rupees pack from 17 th january to 24 th january night.
but today morning i saw my out going call is blocked and unpaid bill amount is around 7000 rupees.
so its a totally cheating as the used internet 2gb was comes under that 450 rupees pack and i have the right to deactivate that pack at any time as it is a auto renewal pack.
as my outgoing is blocked so it gives a lot of mental harrasement and financial lost as i have to manage another mobile number and recharge.

kindly check it and my request is to calculate that used 2gb under that 450 rupees pack.( sorry for the english )

Hello,

Below is the mail that I sent to Vodafone Corporate customer care on 22nd Jan 2016 and I am continuously chasing them by calling them and sending emails to them since then,
but I have still not received any response from them.

Humble Request you to do the justice on my part.


This is Deepika Shrivastava.
I am a Vodafone Customer since 2013. My Vodafone number is [protected].

My bill cycle is 5th of every month as per the information conveyed by your executive in the beginning when I took the Vodafone Connection.

During the month of August/ September ( I do not remember from which month, as I am unable to open the details, I am in a remote area and have less internet connectivity) my bill cycle suddenly got changed to 25th of every month without any prior intimation / notification to me.

I discussed the same with your executive multiple times and asked them to transfer the call to the senior person but they did not do so.

At last, I got fed up and asked them to terminate my connection after my full and final payment.
They requested me to wait and sort the issue which never happened.

I paid the requested bills and also the amount 1500/- on 18th Dec 2015.

Then apart from this I got a mail that the amount 1382/- is still pending from my end.

I again tried to reach to your customer care to discuss this and thr bill cycle date and again did not got the proper response .

They told me that they will arrange a call for me with their senior people which never happened. I waited for their couple for a couple of days.

During the mid week of December, I came to know that my services were barred from your end and i was unable to make any calls from my number, was even unable to make calls to Vodafone Customer care.

Now, on 20th Jan, I again got a mail that i overdue pending amount is 2259/- .

Since my services were temporarily suspended from the second week of December, I was unable to make even a single outgoing call .

This continued till 20th Jan.

Since I could not use the benefits of the rental plan from December 2015 second week till 20th Jan 2016 because the services were suspended from my end, I am not going to pay the bill for this duration.

I will pay the pending amount 1382/-as the final amount for which I got the mail on 19th Dec 2015 but,
apart from that I don't see the justified bill as I was unable to use the benefits (since my services were barred ).

Request you to please give me a rental month waiver for the month of December and January as I do not see any reason for me to pay such a Big amount when I am unable to use your services because of the delay in response of your customer care team and he confusion created by them.

Also, Request you to please disconnect my connection ASAP as I don't want to continue getting mails and pay these unjustified bills.

I am not able to visit your Vodafone store as I am in a remote area and there are no stores nearby. I will be reaching Maharashtra by first week of Feb 2016.

Please help me getting the services of Vodafone terminated for my number [protected] ASAP otherwise again you people will send me the bill for the month of February which I am not going to use and I Dont want to continue as well.

I have already not used the services from December second week 2015 till 20 Jan 2016 and inspite of asking your executives to disconnect the connection, they always asked me to wait for the call from their senior people and created this confusion and never sorted the discussion on bill amount / bill cycle as well.

Please try to understand a customer's point of view who has been using your service since years and now because of the confusion and delay created by your team, I am suffering, .

Please expedite it from your end, provide me a waiver for the month of December 2015 ( for the days I have not used your service as it was barred from your end) and Jan 2016 (i have not used the services for the complete month as the services were barred from your end),
else I will be compelled to move the case to Consumer Court.


Below is the mail chain .please refer below.

Dear Sir,

I have been a Vodafone customer since 2 years now and i am not expecting such kind of delay in services /response from your end.

Please request you to look into this ASAP and resolve my issue.

Also, I would request you to disconnect my Vodafone number with immediate effect if your company is so rude and unfair to its customers who have been using this connection for years.

I cannot visit the nearby Maharashtra Vodafone store as I am in other state due to some important official work.
Till then I don't want the bills to get added for the coming days.

Hopefully, you will understand my concerns and will provide me a waive off for the Dec 2015 month for the days I have not used your service and Jan 2016 complete month,

Please resolve my issue ASAP and adjust my final bill accordingly .

Further to this, there is no usage with regards to my number for the above specified time period due to the service suspension from your end and hence it would be unfair and a real injustice on my part to pay such a big amount to your company.

If the adjustment of the bill is done in a proper and justified way, i can still think of continuing as a Vodafone customer ( which your Vodafone customer care executives used to request me every time when I call ) and because of their carelessness the whole process got delayed and I am suffering now,

else, apart from disconnecting the Vodafone connection, I would have to simultaneously take a legal against Vodafone company that continues to add the bill amount unnecessarily when the services are already barred/ suspended from their end which I have already explained above.

Thanks and regards,
Deepika Shrivastava

Request the concerned team or the person to do the justice on my part and resolve my issues explained above .

Response will be highly appreciated.

I have not received even a single reply from Vodafone customer care to all my above emails.