Vodafone India Complaints & Reviews

I, satarupa maiti made the complaint before also that rs 150 was being deducted from my talk time amount on 19th january, 2016 by unnecessarily activating an offer on my number [protected], which I didn't activated. After that I called up vodafone compliant number 198 and made the complaint. Every time I am speaking to them they are saying that within 2 hours they will refund back rs 150. But after waiting for 2 hours I didn't get my money back. Is this the service we customers deserve from such a well known service provider. Seeking help from consumer forum.

I have applied for mobile number portability on[protected] at vodafone mini store barmunda, Bhubaneswar, odisha from reliance to vodafone.
Person at store took 80/-rs and told me that they will generate new porting code since my old code was lapsed and will activate in 7days. Now 13 days gone but sim not activated, and on contact they are saying there is mismatch of porting code and blaming me.
This is pure cheating and turture after taking money.
Name - Sradhananda Rout
My mobile number is for mnp-[protected].
my alternate number is [protected].
Please help urgently.

I applied for postpaid conversion of my current Vodafone prepaid number. After giving my confirmation on postpaid conversion, they gave me postpaid sim card on 14 Jan.
Since then no contact has been made to me regarding connection and no one is picking call for my clarification.

PATHETIC, PUNY and LAMENTABLE service.

Request other people to go for any other network provider if you believe in Customer Satisfaction!!!

Hi, I had Vodafone mobile connection. I closed the connection long ago and moved to Airtel with same number. I got a mail to my registered mail id recently that the refund cheque was couriered and not delivered because of incorrect address. Connection was in office address and it was correct. Phone number was also correct. There was mail from Rama.[protected]@vodafone.com again asking for my residence address to deliver the cheque. I provided my residence address and alternative phone no. to reach. I called several times on mobile no. of Ramakrishna and he says cheque would be delivered. It is 12 days since they informed about the refund. They did not deliver the refund. When I ask for the amount he says he does not want to disclose. It is the deposit amount. I do not remember paying any deposit for the connection. Please provide correct information and deliver the refund without any delay.

Dear Sir/ Madam,

I'm sending this email regarding my phone bill of Rs. 12847.67?? Out of which Rs 10792.10 is for exceeding data limit.

I had used my 3G as hotspot for my laptop. And without my knowledge a file that I had kept for download started downloading (2.5GB). And because of this it had exceeded my limit.

I had called into your nodal office same day when I realised the data exceed and spoke to your agent on December 22, 2015. And explained the circumstances behind this incident . This is the docket number[protected] for your reference. I was told to call your office after my bill was generated on 5 January, 2016. On 5th Jan, upon explaining to him my situation, I was told by your agent that only Rs. 3000 can be deducted.

I do not understand how I am expected to pay such a large sum of money for an act of pure mistake on my part.

I have been a loyal customer to Vodafone for the past 8years and this is what I get in return!

I would like to bring to your notice that I had activated 3G in May 2015 only under continuous persuasion from your agents. Upon which I was told that I would have "unlimited 3G" package. So even when I had exceeded my limit, it should have gone to Kbps automatically. Which clearly did not happen. I was not even informed that my package was changed to limited 3G package. How is this my mistake?

And also my total credit limit is for Rs. 2400, so when I had clearly exceeded that, why wasn't I cut off?

Thankfully the file to be downloaded was 2.5GB. What if I had to download 25GB, you would have charged me 1lakh?

I have been a loyal customer of Vodafone from 2008, and is this what I get in return?

If I am forced to pay the Rs10792.10, I will have no other choice but to change from Vodafone to another network provider.

Dear sir/ maam

Please note that the company VODAFONE INDIA has levied fraudulent additional charges to our account on 24.01.15 as GPRS charges to our account. Our !maximum credit limit for Vodafone was 3600/- and over and above we were charges almost 8900/- rs. We already have reported the incident to the Vodafone customer well before. We have registered the complaint with consumer complaints.in earlier too regarding the same

My earlier Vodafone complaint no. Was[protected] and consumer complaint number was 1205585

Please take into consideration my request with topmost urgency as they have stopped my services with Vodafone from a long time and are also continuously harrasing me for the same with long waiting period during complaint call and inability to resolve my issues

There is no such clause !mentioned in Vodafone INDIA which says that the billing amount can go over and above the credit limit. The point is why should I pay for the same.

This is completely unprofessional on the part of the company

Please note my details

Name : ravish Dhingra
Mobile number : [protected]
Company : Vodafone INDIA
Complaint no. :[protected]

We also out Vodafone responsible for the convenience as well as monetary and non monetary business loss due to discharge of Vodafone services by the company

Please help on this

Regards
Ravish dhingra

Our office is located at No 5/11, 13th Cross, Arekempanahalli, Wilson Garden Opp Wilson Manor apartment, Bangalore 560027. we are around 10-15 employees working here where the network is very low and we are unable to use the vodafone network here. kindly check and do the needful on priority.

Prabhakar
email : [protected]@neevfinance.com

Dear Sir/ Ma'am,

Request you to kindly disconnect my connection [protected] as i have taken another vodafone connection here.. Pl take an action ASAP..if required, pl contact me on [protected]

Thanks n regards
Rakesh Kumar

I am recieving repeated calls from vodafone numbers latest being -[protected].
At first they said they are from vodafone call centre..lateron the calls turned abusing.I dont know if they are people from vodafone or someone running a fraud in vodafones name.
Please look into it asap.

Someone call me and my my family member from this
[protected] mobile no and abuse us please provide me his address and name

My phone has been stolen from East Delhi, dilshad garden area. HTC Desire 616 dual sim with imei number1: [protected] and imei number 2: [protected]. The sim was vodafone with fon number [protected].
Please register my complaint. And please revert iif my phone is found.

Dear Sir/Madam,
This is regarding my prepaid number o[censored]P(W), which I was using since last 6 years (approx) & this number is being distributed to all my relatives & customers.

Suddenly on 12th January by the time I was out of city it was showing "Registration Failed" I thought might be due to network failure it happened but continuously it was showing the same error though after reinserting the sim several times.
There after i called up Vodafone UP(W) customer care & one of the executive suggested me to visit nearby store of my city (i.e., Dehradun)& get my sim replaced as it got damaged.on 15th January i visited Chakrata road store in Dehradun & as per the store manager (Mr. Gaurav) the same number got bulk churn and added into paid number in postpaid which will cost me around Rs.5k.
Really shocking...1. First company deactive the number of sum one who is using it & know it importance as it is being distributed all over.
2. if i need to get back, i need to pay Rs.5k for my own number..

Do you find any logic to it...Its my request to issue me the same number to me in prepaid as i was holding.

Mobile No.- [protected]
Sim Number-[protected]
Name-Sunil Kumar Basak

Again on 19th I got a mail & call from Menka Nawani (one of the officer of Vodafone Nodal office) that if you need this number then you need to pay Rs.5000/-.
Hope to get back your positive response ASAP.

Your sincerely
Sunil Basak
[protected]
sunel.[protected]@gmail.com

My interaction number is[protected] for my vodafone postpaid number .
I am suffering this VAS issue every month which I have never activated on my end nor used.
It can be verified by the numerous calls I make to vodafone customer care executives on 198, regarding the services which got activated but I haven't activated.The reply I get is that this is a third party services which get activated when I use my internet plan of vodafone, but I have proofs that I had kept my data connection off and used wifi at home still these messages come to me that so and so services have become activated which I have never activated.
This month the bill has come of approx 3000 INR, out of which 1786 INR has been charged for download of these value added services (VAS), which I have never downloaded. I was given a request number[protected] for the waiver off Rs 1786 by vodafone customer care executive on[protected], but this request has been rejected by vodafone. PLEASE HELP ME FROM THIS ISSUE.

I am using 2 Vodafone postpaid numbers. Bill was issued to my number [protected] as 1083/- with ISD charges approx. 700 Rs. where as ISD facility is not on any of my Vodafone number. I wrote more than 7 mails to corporate [protected]@vodafone.com, I made several calls to 198 Vodafone complaints but there was very poor response from Vodafone. Till date there was no rely for mail wrote to Vodafone on date 02.01.2016. From date 11.01.2015 out going calling facility was deactivated. on date 14.102016, there was a twice call from Number [protected] as it was told that pls pay 704/- and rest of amount will be adjusted in next bill and after receipt of payment with in 1 Hrs. out going facility will be activated. as per discussing on date 15.01.2016 bill amount 704 was paid but till time 18.01.2016(07:18 Hrs.) out going facility is not resumed. in last 2 days I had received 3 calls from 3 different employee of Vodafone to pay bill, I explained all the details mentioned in this mail to them they agree and assure to resume out going facility but it was not activated and bill for this month is generated with out adjusted agreed amount. pls look Devdatta

I am a vodafone postpaid customer who has taken a new sim of vodafone prepaid. I have to complain against a distributor so I have to call at [protected] vodafone headquarter. At this number they says it is mumbai cirle number so you have to call at haryana circle number 199 and [protected]. Sir, I have called there but they says it is the the postpaid helpline number and you have to call with prepaid number. I have not prepaid number so how I could call to them. I mailed him at 14 of january but not reply yet. and again mailed at 17th of january. but no reply. please help me...

Unnecessarily activating some offer in my mobile number [protected] and deducting money from my talk time amount. Few time before activated TV all channel pack offer and deducted rs 150 from my balance. It's such a heavy amount which I can't afford to loose. I will go to Vodafone store to complain. I don't know how much they will help me.

Hi..Few months back i switched to Vodafone postpaid from Idea prepaid. At that time they have taken 300rs as deposit and told me that it would get reflected in next month. But it hasn't even after 4 months. So recently i went to HABSIGUDA Vodafone store(Where i bought new connection) and checked with them. But i was shocked with their response. They told me they didn't assure that and more over they were too arrogant.

I am getting inflated bills since the day I converted my phone to post paid. They are charging fine in case of delay of payment and raising Inflated bills. This time they have charged for National Roaming however when I asked them that national roaming is free. But they replied it is not active on your phone. So It is their practice to cheat the customer as these companies found the Government is least concerned and these companies take the advantage of that and looted the public with wrong practice. They give the Inconvienience by disconnnecting the phone so the customer should pay the inflated bill in hurry. If anyone calls them then they will reply Senior will call back in 4 hrs but no one will be replying back for days

Pls sir give me one months call details (incoming and outgoing call) November months My number is [protected] My mail I'd is [protected]@gmail.com Mene mere pho ne se BILL NOV send number 144 pr msg b kiya hai 17 DEC 2015 ko pr abhi bhi nila nahi hai

Dear sir Mene 17/12/2015 ko is number se ([protected]) prepaid bill apply kiya tha pr muje abhi tak mere prepaid bill mila nahi he and care/stor pr koi response nhi milta Aap muje batav k muje mera prepaid bill kab milega Mere phone se 50 Rupees b deduced ho gaye hai