Vodafone India Complaints & Reviews

To vodafone i think this company is not fit for their customers . They deduct their money as it is growing on trees. Today they deduct my 35 rupees.i talked to shiv on customer care he returned my money immidiately but what for that money which this company deducted many times even my friends get frustrate of all this.This type of behaviour is actually ridiculous stop doing all this . This is unfair you are stealing our money in this way

My number is [protected] just rs.75 has been dedicated without my permission. Customer care has not been given any reply about this. Kindly take action.

Hello, glam dolls pack is now active on your number as requested. This service is valid till 15/02/2016 and a 15days rentel of rs. 75 has been . To deactive sms stop to or call 155223 toll free.

I call to customer care they said me you dowonload or click any gold web site. How this foolish answer, this is non refundebale.

I have a credit limit of Rs.1000/- for my postpaid vodafone connection. Yet they have billed me Rs. 5837.80 for International data usage of only 9MB, on top of it there are taxes making my total bill to Rs. 7255.63. When I spoke to the representative I was told that its a good gesture from Vodafone to not disconnect your service even when you exceeded the credit limit. They did not inform me about the usage till they charged me 5 times more than my credit limit. So what is the point of setting a credit limit? I dont want to pay anything more than Rs. 1000/- which is my credit limit and which vodafone should have adhered to.

Postpaid conection
Billing period : 28.12.15 to 27.01.16

In response to the complaint we lodge against Vodafone India Limited (shriram communication Private Limited) on 26/01/2016 and 30/01/2016, we got a call from [protected] at 4.39 PM saying that he is calling from VODAFONE company and insisted us to provide our DEBIT CARD details including number, Valid thru date and even CVV number to transfer the amount to our card which i have to receive.But fortunately i did not furnish the full details of it as in the case of card to card transfer only card number is sufficient. I really wondered what kind of idiotic things these VODAFONE executives are doing. I suggest to my relatives and even to my pals not to make any kind of contracts and subscription with VODAFONE india limited.

Dear sir,
im an sbi account user, on 29th january 2016 at 6:21pm, someone wrongly made a purchase of rs 4992 from vodafone billdesk mumbai Ind, txn#[protected], from my sbi bank account, when explained about the situation, the vodafone customer care refused to listen and turned down the request for a refund, the transaction was credited to POS22317740, and i request the company to refund the total amount to my bank account on or before 5th february 2016, if refund is not done before the above mentioned date i'll be forced to take some legal actions against the company .
message recieved:
"thank you for using your SBI debit card 519XXX9594 for a purchase worth rs4992 on POS22317740 at VODAFONE-BILLDESK MUMBAI IND txn#[protected] time:6:21 pm"

Respected Madam/sir,
In vodafone after introducing 3G data pack they are reduced the speed of 2G data Packs . For showing difference in speed between 2g and 3g . now i can personally feel the same data pack before and after Rs 225 data pack (previously[protected]_ 225_?) . before that i recommend all my staffs to use vodafone 2g ( better than other network 3g speed) now speed ??. so kindly requesting you to increase speed of the pack. as well as mention the speed of the data for 2g and 3g data packs. then only customer can easily understood the speed you are provide. customer toll free number am called 198 they given assurance till now problem not resolved . my mobile number [protected] . am the customer of network from Hutch.

Thank you

Regards
GV

I dont get the same offer
Instead of 28 days validity it shows 5 days validity only
PLEASE
take some action on this

The customer care agents of Vodafone are the most pathetic staff that i have ever seen! The biggest reason why I didnt want to change to a postpaid customer.

They give false promises! No etiqutte to talk! They just bang the phone if they cannot help you even after waiting on the call for 40 mins!!!

Following are the issues -

1) When I changed to vodafone postpaid, I was charged Rs. 150 & was informed this will be reimbursed after 3 months of billing cycle completion!
So Vodafone doesnt bother to proactively return the monies! LIARS!!

2) No information/alert via SMS on the exhausting of data plan! They want to cheat & charge data usuage charges so they choose no to inform the customer.
And when you activate a Booster pack, they do not activate it for 2 days where they claim to activate in 30 mins!
I was told someone will call back within 48 hours! No call back then also!

I called the customer care people 5-7 times, with 1 call being 40 mins long! No senior wanted to take the call & face the issue

3) This month is the heights! I get charged twice for a booster pack activation! Shameless!!!
And when i again contacted Cust Care - they banged the phone when i highlighted my issue!

Ridiculous postpaid cust service & Vodafone tries to cheat customers by adding on unused charges!!!

Hi there!

I am a user of your vodafone Mobile No.[protected]... about 3-4 days before, I got 297 data recharged online but it is not working on y mobile...

when contacted on 199 customer care, everytime the call was dropped after keeping me on hold for invariably long duration.. again contacted on 199 to get internet settings through sms, but no sms received. again contacted on 199, no response...

I got an sms whether i got internet setting sms from vodafone, i replied NO...but no corrective action has been taken by your side.

I even tried your[protected] from another mobile to get the internet setting guidance, but again call was transferred to internet setting department and kept on hold for about 6 minute and then dropped from your side. that is pathetic.

In view of the above, I am not able to use internet on my data recharge...

Please take immediate corrective action or make 297 ruppees calling rechatge instread of data recharge.

waiting for earliest resolution

Krishan Kumar Aggarwal
[protected]

My vodafone number is [protected].
I have been charged for incorrect internet charges in Bill (Bill No : 16445871 | Bill Period : 05.07.15 to 30.07.15 | Bill Date : 05.08.15), i have requested for stopping the services but they added irrelevant charges into bill. I requested them to correct the bill and they said they sent it for approval and they will call me after it is approved. Its been months nobody contacted me and i regularly followed up with them.

Below is the mail conversation

1. Sharma, Amit (MAG), Vodafone India
Attachments11/16/15
to me

Dear Customer
Please find the attachment of your bills
Please make the payment according below URL & your relationship no 96877962
For online Payment - https://www.billdesk.com/pgidsk/pgmerc/vodafone/VODAFONEDN_details.jsp

2. gaurang singhal
11/24/15
to Amit
Hi Amit,
As discussed with you and the executive, i am waiting for a confirmation mail regarding settling amount from your side.
Please do the needful so that i can pay the bill at the earliest.

Details: Bill No : 16445871 | Bill Period : 05.07.15 to 30.07.15

Thanks

3. gaurang singhal
11/26/15
to Amit
Hi Amit,
Gentle Reminder.
Please let me know status on below mail.
Thanks

4. gaurang singhal
Jan 11
to Corporatecare.., corpcare.mah, Amit
Hi,

In current bill cycle one of my previous bill got added which has incorrect amounts added and i informed that too Maharashtra Circle Vodafone provider and they were working on it to get it correct. But suddenly they transferred that bill to this circle without correction.
Please look into it and resolve this asap as i have been following up this issue since then.
You can check bill details and communication in below mail chain.
Current Vodafone E-Bill for Account No :[protected]

Thanks

5. gaurang singhal
AttachmentsJan 15
to corpcare.mah, Amit, corporatecare..
Hi Team,

As per mail chain, i didnt get any reply from Maharashtra Circle.
I was using number [protected] in maharashtra circle, with which i have one pending Bill which needs to be corrected.
As many times i was sending emails, following up with executives but none of them resolved my issue till date.
As per conversation with Amit Sharma few months before, my bill for July month ( Maharashtra Circle) was sent for correction and he gave me word that i will get corrected bill in few days and months pass by.
As per one of executive my bill after correction was Rs.2200 around, so i asked the guy to send that in email but till date i didnt recieved anything from your side.
You can check that in email chain.PFA- The bill which needs correction.
Please resolve this asap.I have been following up many times now, please look into this on serious note.
Thanks

6. corpcare.[protected]@vodafone.com
Jan 22 (7 days ago)
to me
Dear Mr. Sharma,
Thank you for your e-mail dated 11/01/2016, regarding services for your Vodafone mobile number.
With regard to your e-mail, we regret to inform you that we are unable to process your request since the number is not mentioned.
Further, we request you to kindly furnish us with your correct 10 digits Vodafone mobile number to process your request.
In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Shrikant

7. gaurang singhal
Jan 22 (7 days ago)
to corpcare.mah
Dear Shrikant,

First of all thank you very much for replying for my email after 11 days. Secondly my name is Gaurang Singhal so please edit and check email before sending. Third i have an email in which i have mentioned my cell number and send to corpcare.[protected]@vodafone.com which i can resend you if you ask for.
I have been using vodafone numbers since it was named HUTCH and this time your executives and email response was so poor that i will never ever refer anybody to buy vodafone number.
Now my cell number is [protected].
Thanks in advance and i can wait for your response for a month but from now onwards please disable that automated email you have set that you will get reply in 48 hours.
Thanks

Following customer care executives on call and on email, but nobody is looking into this. I have been harrassed by Vodafone guys. I have been calling them, following up and every time i have to tell the issue from starting and they tell me to wait for 48 - 72 hours and they will call back and nobody use to call back. and if i call again i have to explain all issue again and again.

Please check below bill details

Monthly Charges Rental Period Charges (Rs) Discounts (Rs) Net Charges (Rs)
Plan Rental (05.07.15 to 30.07.15) 83.03 0.00 83.03
MI_BCAP_750_30d_R_PROMO_3G (05.07.15 to 04.08.15) 750.00 0.00 750.00
MI_C_V_250_30d_R1GB_BCFU_3G (05.07.15 to 24.07.15) 161.29 0.00 161.29
MI_C_V_250_30d_R1GB_FU_3G (24.07.15 to 30.07.15) 56.45 0.00 56.45
MI_C_V_450_30d_R2GB_FU_3G (20.07.15 to 20.07.15) 14.52 0.00 14.52
ROAM PROMO (IC FREE) 75 RENT (05.07.15 to 04.08.15) 75.00 0.00 75.00
Total 1, 140.29 0.00 1140.29
Mobile Internet Charges Usage
(in KB)
Usage
(in MB)
Charges (Rs) Discounts (Rs) Net Charges (Rs)
Internet 1584360 1, 547.23 6, 337.44 5, 587.44 750.00
Total 1584360 1, 547.23 6, 337.44 5, 587.44 750.00
Data Conversion: 1MB = 1, 024KB; 1GB = 1, 024MB /1, 048, 576KB
National Roaming Charges Usage
(Min:Sec/SMS/MB)
Charges (Rs) Discounts (Rs) Net Charges (Rs)
Incoming Calls 793:00 0.00 0.00 0.00
Outgoing Calls: Local/STD 913:00 926.40 0.00 926.40
SMS 16 3.89 0.00 3.89
Total 930.29 0.00 930.29
Service Tax @ 14.00% (Rs)
Service [protected]@ 14.00% 394.88
Total 394.88

Please look into this.

Thanks
Gaurang SInghal
Number - [protected]

RS 150 deducted from my vodafone account on 25th-Jan-2016 for activating vodafone TV by clicking on some popup message by mistake. I had tried calling my vodafone BP from past 2-3 days and he is busy and no call backs. I have deactivated the service through chat. But they are not ready to refund the amount since 24hrs is over. They are not ready to listen that i tried calling them many times but Vodafone BP was busy and the automated message was saying he would call back. Please help me to get the refund of 150 RS.

We are respected to you that one of your outlet in mercantile building, 3rd floor, parade, Kanpur.There was a girl name anjali whose call([protected]) me few days ago to convert my Uninor Network to Vodafone Network she told me her name zoya I am agree with her to convert my network I deposited Rs.250/- Cash & 2 Id to Vodafone company But after 10 days my network was not changed when I visit her office she is not present in there when I call her for return my Id and Payment She did not reply properly.

I requested to Vodafone Company Please Return my Id & Payment If there was any misuse of my Id The Vodafone company will be responsible for any mistake


Thanking You:-

Sachin Srivastava
[protected]

Vodafone has barred the outgoing calls on my number without any reason. I have 6 vodafone mobile numbers and there was wrong information given by the vodafone executive and a different bill plan was activated on my number which i never requested and i was charged for using internet and later on they told me that they will adjust the amount. But till date they have done nothing and the services on my other numbers are also barred. This is totally harassment and people are calling me again and again for payment

R/Sir, I have already paid my Vodafone postpaid bill. Still a announcement is started by Vodafone due to which every time when I call to anyone from my Vodafone number announcement started which say that your bill is pending please deposit it.
Plz solve my problem sir.

My No. [protected]

This happened two times. I got a message both times saying this service has been activated and balance has been deducted. The first time, it cut 50 rupees. The next time, it cut 75. I HAVE NOT SUBSCRIBED to ANY VAS or clicked on an advertisement. I demand a refund or I am switching to any other SIM service provider.

Hi,

On 9th January 2016, I requested for "Port out " and get my UPC so that I could provide it to sales agent of another provider.
However on 11th January 2016 at 11:57 am, I received a call from " [protected] " number, A retention Vodafone agent named " Nitin" offered me a special deal in 466 INR with 1500 Minutes + 1.5 GB of 3G data + 1000 Sms. I compared the deal with my another provider's (Reliance) wherein I wanted to port my number to but found that Nitin's deal attracts more benefits then Reliance.
I ACCEPTED THE DEAL. And Nitin confirmed that the New deal would be activate within 24 to 48 hours without providing me any request number . The conversation lasted for 15 Minutes.

I called 198 yesterday to inquire about the same plan activation status as 48 hours was already completed.
I WAS SHOCKED TO HEAR THAT THERE WAS NO SUCH REQUEST TAKEN.
THIS WAS REALLY FRUSTRATED AND I FELT SO HARASSED.
The 198 agent told me that there is no such plan then I requested the officer to look onto the recording which I had with NITIN. But she advised me to drop a mail.

THIS IS REALLY VERY BAD CUSTOMER SERVICES AS I HAD AN OPPORTUNITY TO GET THE DEAL WITH ANOTHER PROVIDER BUT HAD TO CANCEL JUST BECAUSE YOUR OFFICER RETAINED ME WITH THAT SPECIAL DEAL.

NOW I WANT YOU TO PLEASE LOOK INTO THE MATTER AND TAKE APPROPRIATE ACTION.

Looking for your corporation on this.

I have already escalated this to Corporate Team and Marked a mail to : corporatecare.[protected]@vodafone.com .


Regards,

Rohit Kumar
Vodafone number - 91 [protected]
Cooperate
eClerx services limited

I have two vodafone gujarat no [protected] and [protected]. want to PORT to Vodafone Rajasthan .documents submitted at mobile store issued with new SIMs also at same time but SIM is not got PORT . after quering with mobile strore and cusotmer care both replied no problem from our side but still problem persists. i am faing htis problem from last 26 days

1. I submitted all required documents for porting my Post paid vodafone mobile No [protected] Delhi to Mumbai Vodafone on 30th Dec.
2. On 8th come to know same was not processed bcz executive did not submit anything to back office, on 8th I paid my all outstanding amount and re-submitted all required document to vodafone executive sitting at accenture office Airoli Mumbai- Mr. Dalip Mob: [protected]
3. On 19th I re-checked with Dalip and come to know that still nothing happened and reason given by back office that your pic is not clear on aadhar card.
4. As till 19th my PSR no has been expired so re generated PSR no and fill new form and submitted all documents again on 19th to Dalip.
5. Till date i.e. 28th Jan, 9 days gone still there is no progress on the same and on calling back office, no one picking my call
Back Office Executive: Mr. Haresh Mob: [protected]

This entire story saying number is not ported because for your lack of service. As from 30 Dec to 28 Jan I did not use my number at all and will not use in futre as well, so on this ground I am not going to pay any bills form my last billing date i.e. 3 Jan 2016 to the time you are not going to port my number.

I am getting missed calls and vulgar talks regularly from last one month from mobile no. [protected]& [protected].

Tracking shows that the number is somewhere from kanpur, lucknow, varanasi, allahabad or farukhabad in uttar pradesh

My mobile number is [protected]. I pay my bill regularly but vodafone blocked my number cause of other people didnt pay my bill. And whatever i submitted the detail is mismatch. I saw all the detail on my vodafone app. I am working in 3I infotech. But he allotted some other company SIM. My Contact number now is [protected]