Vodafone India Complaints & Reviews

I am receiving vulgur calls from the vodafone no. [protected].
I want phone operator to block this no immidiately.

Regards
S Banerjee

I have requested to stop the service of my postpaid number to Vodafone by email as well as calling to customer care. I mail 5 times to stop and called like 15 times to stop/disconnect the service of my Vodafone number. But they are not stoping the service and continue to send email. They always give differernt reason to not to stop the service. I believe Vodafone is pathetic about stopping service request. They are quick to start the service but they won't want to disconnect the services.

As per policy of vodafone india they provide a time limits for activation of card but they don't till now i buy card of the vodafone but still it's 48 hrs i don't even have network in this card which type of services providers are there.

Request for temporary deactivation of internet service was sent @ 0754 hrs. on[protected], Service stopped immediately. START for activation was sent on[protected] @ 0830 hrs., @ 1518, @ 1652, @ 2031, @ 2348 and on[protected] @ 0751, @ 1112, @ 1853 and on[protected] @ 0926 hrs. IST. On[protected] @ 1726 I visited Vodafonr store at Powai, Mumbai Token no. 222, Mr. Sankesh attended me, but he could NOT activate my internet services. Then I approached Mr. Amit, Manager, His response was totally unprofessional and RUDE. He simply walked away showing the timr and door. Request action, Customers will walk away if such Managers handle VODAFONE Stores. Please reply with your action taken report.

Sir, this is inform u that I am customer of Vodafone since 2009.Now I am moving to Delhi where I submit for mnp on 30Jan 16.I have deposited Rs850 in January but now I am roaming around Vodafone shakarpur store for Bill statement because mnp has rejected due to payment.ur staff name Reena telling ur mailbox is full so u can't get bill but I have registered mail I'd on 12Jan16 and got message from call centre.now Vodafone mini store tell me that another seven days wait.this is very painful and harassment for me.please do needful.my mob no is [protected].

I am using Vodafone post paid sim in that company charges as VAS services that I have not used and requested, and this was happened 2-3 times and company always doing like this. this is not fair.

Hello Vodafone,

We your valuable customers are now facing this very regularly and no one is there to hear us and can stop and control your customer care executives from providing wrong information and misbehaving with customers by intentionally putting them on long hold without a reason. I hope this mail reach in the proper hands and at least something will be done to avoid this kind of service, which has now a habit of Vodafone customer care executives.
Worst experience ever talking to the customer care executive Mr. Paras for one of my issues on full talk time. Your customer care executives are now making a fool of your customers only.
• First I called Vodafone at your customer care number 199 on 6 feb at around 10 pm . I was misguided regarding the full talk time offer on my number. I can get a full talk time on a recharge of Rs 70. I recharged my mobile number and waited for 24 hours for the full talk time to receive, but I got a talk time of Rs 59 only.
• When i did not get the full amount i called again on 8 feb at around 9:39 am in morning and Mr. Paras picked up the call, I told me regarding the recharge of Rs 70 and asked him why I have not received the full talk time. He said sorry this offer is not available and you have been provided with wrong information and all we can do is we can say a sorry and we are sorry for it. I told him that it’s not my mistake, you can check the call recordings, I have been told and confirmed two to three times that on recharge of Rs 70, I will get 70 Rs in mu account balance. He said this aws valid for 4 feb and customer care executive has provided you wrong information. I asked him that this is very wrong on your part and if I have been provided with wrong info then either raise a complaint or provide me the remaining balance. He denied for both and said we can’t do anything and I am saying “Soory na, shama maang to raha hu, aur kuch ni kar sakte hum’.
• The way he was talking and listening to complaint is showing his sarcastic and irritating behavior only. After forcing him for long, he agreed to raise a complaint. But again his motive was not to help me but to bother me deliberately. He kept me waiting for 18 minutes and denied for raising the complaint regarding the wrong information. He intentionally put me on long hold and just passing the time by putting me on hold again and again, in raising a complaint he took 18 minutes and at last after asking again and again he gave me complaint id as [protected]. His behavior was completely non -acceptable, he also denied my request to transfer the call to any senior or a person in hierarchy.

This is highly unprofessional and very bad customer care service. Vodafone is doing nothing for its customers and tht’s why customer care executives are regularly misbehaving with customers. Kindly see to it otherwise you are just loosing the customers trust and your image in the telecom market.
Thanks

As from 4th january there is a deduction of 20 rs.
but as i did not download any chargable content from play store.
but there is redution without my permission.
when i called customer care.
i talked with Miss Suresh Rani..she just told we cant refund that amount as we are saying you download that than thats it.
when i asked her to transfer my call to any senior person, after a long wait she said our all senior executives are busy so you can mail us at our mail id etc..

so i just want my money back, as its not about just 20 rs, its about,
if i am not wrong then why should i pay..

Regards
Abhinav kaushal
phn- [protected]

I have mailed many times regarding my transaction and provided all info which was to be provided bt thy dint respond the employee gave assurance of getting refund if not recharged bt have not got the same.

Below is the forwarded mails with customer and no reply.


Thu, Feb 4, 2016 at 1:14 PM


will i get reply or will get only acknowledgement replies??


On Tue, Feb 2, 2016 at 12:46 PM, lubna afreen n wrote:
will i get revert??
hw many times shd i follow up??


On Sun, Jan 31, 2016 at 9:38 AM, lubna afreen n wrote:
First and foremost my name is nt pawan plz check and reply.

here is the card details. do it at earliest im fed up with such follow ups.

On Sat, Jan 30, 2016 at 3:58 PM, wrote:


Dear Pawan,

Thank you for your email dated[protected] regarding recharge related query for your Vodafone number [protected].

We apologize for the delay in response and regret for the inconvenience caused.

We would like to inform you that as per the feedback received from our concerned team, we were unable to trace your transaction details, since there was no any transaction ID/reference number mentioned in your attachments. Hence we request you to provide full card number in excel sheet with password protected to check further.

Interaction number for reference: [protected].

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,

Chethan kumar

Vodafone care
Contact numbers
For Enquiries: call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints / Requests: 198
Fax: +[protected]
E-mail: Vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now.

https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx

Prepaid – Just dial *111# to know about Balance details, last 3 recharges and last 3 deductions.

Post-paid – Just dial *111# to know about your current tariff plan, bill amount & last 3 payments.


Transaction attached look after the same nd revert the refund
On 24-Jan-2016 10:35 pm, "lubna afreen n" wrote:

The bank is closed for today will ensure and send you the details at earliest.

On 23-Jan-2016 2:07 pm, wrote:


Dear Pawan,

Thank you for your email dated on 23-Jan-2016 regarding online recharge related quey for your Vodafone mobile number [protected].

We regret for the inconvenience caused to you.

As per telephonic conversation on 23-Jan-2016 at 12:15 PM, we would like to inform you that if any online recharge has failed or is unsuccessful for your prepaid Vodafone mobile number kindly revert back to us along with the below mentioned details to further help and assist.

1.Transaction details.
2.Amount.
3.Date of recharge.
4.Bank Statement (scan copy).

However, we identified that the mail id you have sent is not registered. Request you to register your mail id by sending SMS EMAIL to 199(TOLL FREE). The mail id will be updated within 15 minutes.

Data is a default service which will continue to remain active in your account even after deactivation of the data pack. Hence, if there is any data usage, the charges would be as mentioned below

1.Default data rate of 4p/10kb
2.MMS charges are Rs.3/MMS and surfing chares depending upon the MMS size
3.Maximum MMS Size of 1 MMS is 300KB

Any additional downloads (like games/song/wallpapers etc.) will be charged as per the product details mentioned along with the data charges.

Kindly find the docket number –[protected] for your reference.

In case you need further assistance, please do call or email us. We will do our best to assist you.

Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.

Happy to help,

Pradeep
Vodafone Care

Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

Prepaid - Just dial *111# to know about Balance details, last 3 recharges and last 3 deductions.

Postpaid - Just dial *111# to know about your current tariff plan, bill amount & last 3 payments.


On 1/23/2016 9:03 AM; From: afreenn.[protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Escalate the issue. The mail is to be forwarded to consumer forum if not reverted back.;
Hi Team,


Im v.much disappointed with your employee and you people, i recharged online of Rs.199 which was debited from my bank as well nd the next day went to our customer support in church street with (Pawan) and explained them abt the issue nd he assured me that the payment will made to bank r he'll pay the same frm his assurance bcoz of his assurance and moved frwrd fr next recharge. But im following with him frm a mth bt the same is nor done yet and more over he has blocked which is utter insult of customers by ur employee. I have provided evry details to him bt hav nt gt any response. I want my money back i dnt earn to waste on u guys.

Details of recharge:
No:[protected]
Rs.199.
date:15th Dec 2015

also find the mail from bank and also the mail sent to your employee below::;


[protected] Forwarded message[protected]
From: alert @ icicibank . com
Date: Tue, Dec 15, 2015 at 7:38 PM
Subject: Transaction alert for your ICICI Bank debit card
To: AFREENN.[protected]@gmail.com


Dear Customer,

Thank you for banking with ICICI Bank.

You have used your Debit Card linked to Account XXXXXXXX3303 for a transaction of INR 199.00 Info.IIN*I-Debit*vod on[protected]:38:41. The available balance in your Account is Rs. 1, 487.97.


[protected] Forwarded message[protected]
From: lubna afreen n
Date: Sun, Dec 20, 2015 at 1:25 PM
Subject: Online payment
To: pawan.[protected]@vodafone.com


[protected] Forwarded message[protected]
From: lubna afreen n
Date: Sun, Dec 20, 2015 at 1:25 PM
Subject: Online payment
To: pawan.[protected]@vodafone.com


Hi Pawan,

Hope u remember regarding the online payment of Rs.199, have attached the semi statement, let me knw wen will it be reflected to my bank account?

Recharge contact no:[protected]. Hope I get the revert soon.

Regards,
Lubna
[protected]

.

Hi Team !

I'm not receving signals at my home at all . I have to go out of home to call someone . AS i'm senior citizen Its quite difficult for me to move out of the building from 3rd floor to attend an urgent call .

To The vidafone Pvt.ltd
Dear Sir /Madam,
I Am Milan Biswas . I Used Vodafone Prepaid No - [protected], & M-Pesa Account No - [protected] . I Submited KYC From . 1 & 8 Jan 2016 Alrady 1 Month I Submited KYC From Vodafone Mini Store Hello Sreeja . Store Manager Miss Ranita Saha Problem My Document . Ministore Mobile No - [protected] .
Thanks You
MILAN BISWAS

To,
The Consumer Office,
The Operater,
Dear Sir/Madam,
I am Milan Biswas I Used Vodafone M-Pesa . I submited m-pesa KYC From my A/c But Vodafone Mini Store - Hello Sreeja Do Not Submited . My Docoment Vodafone Mini Store No Is - [protected] .
Thanks You
Milan Biswas

I am a vodafone customer for the past 7 years and I got an offer to convert my prepaid plan to postpaid.. I was offered 900 mins free, roaming in maharashtra, mumbai and goa, 1 gb 3g internet free for 3 months each and once it gets over then unlimited 2g internet, 100 sms free.

I got a call for plan confirmation and the girl speaking could not even find out where Byculla was and couldnot read my address properly..
she informed me that they already activated an internet plan on my mobile from 4th month onwards and I would have to pay for that, so i clearly informed her that I would not remember what they have activated for me 4 months from now so to deactivate all that and let my current plan of 1gb 3g internet for next 3 months stay..

This girl deactivates my entire internet and now Vodafone tells me that I will have to pay for the internet that I use... This is cheating.. I should not pay for the mistakes that vodafone representatives make.

Also I got a bill with roaming charges added.. so when I called 198 they say that free roaming was never active only on your number and the person Vikram who gave me this plan is now not reachable.. Vodafone company is cheating their loyal customers in this way.

Mu number is [protected]
email id - [protected]@gmail.com

I have port my number to vodafone from airtel [protected].vodafone representative tell me about one plan named mgm porting that's give one year free calling from one to another but that representative made clarical mistake.that he has done that mgm service to his mobile number instead of mine.i have already made complain in vodafone customer complain[protected]so kindly reverse the same.if anyone want any information about it call me [protected] akash khattri

We requested to change my father's sim billing option from post paid to prepaid however the staff was not ready to do so in spite of repeated argument.Hence we applied to close our sim.However we don't want to close it but to shift from post paid billing to prepaid billing immediately.
Please do the needful URGENTLY
My father is senior citizen cannot go anywhere without anybody's help

Mr. HASHIM, a staff member of vodafone store in "south exe. - 1, New Delhi"
He just directly denied to lodge my complaint regarding WRONG BILLING.
He also did not respond properly

I have recently Migrated from Idea to Vodafone on Dec 17th 2015.
My Vodafone sim was activated and i started using it.

Due to non payment with previous operator they have blocked my account.
I have paid the balance amount to idea got the payment receipt.
Feb6 th i have visited vodafone store and produced the payment receipt.
they confirmed the payment and said it we reactivated in 1 hr and asked me restart my mobile every hour but no use.
Even I was not able to call customer care from my phone.

at 8pm on same day I had online chat and call with customer care they asked to visit vodafone customer as they didnt recieve any confirmation regarding payment.

So, this confirms that we should not port to vodafone if you want online support.
They have big network around the world, My vadofone APP, 24X& support. even though we need to walk personally to store .(not single time, multiple times)


Even few people who are chat will reply with a default statements and doesn't give proper response

Really i had a critical day where i need my number as i have given my number will all my clients and for that i have cleared the payment and visited vodafone store.


Now i am thinking that Its a blunder mistake to change my network to Vodafone .


Regards,
Venkat

I have Ported my two numbers into Vodafone RED Postpaid plan in July 2015 with expectation of good quality service . But from 2nd Billing cycle every month I have been getting Fraud Bill from Vodafone, sometimes it was issue of Not getting Rental-Discount for MNP, sometimes wrong Roaming Plan activation, some time forceful activation of Itemized Bill. Every month I had to approach Customer Care, Nodal office and Appellate office to get the adjustment / Credit for wrong charges.Even in December I had to approach Vodafone's Facebook Page after not getting the resolution from Appellate Team.

But in current month's Bill, Dated 24/01/16, I have received a Bill with whopping extra amount of INR 883. For the last 12 days I have been following with Vodafone team, but till date did not get any response / resolution. I am feeling totally frustrated, mentally stressed, harassed and helpless.

Apart from that another two technical issues have been pending for the last 2 months, till date didn't get any solution.

Kindly let me know how to file a case against Vodafone India for giving me Mental harassment by sending Fraud Billing every month and Pathetic Customer Care Services / not giving proper response

Thanks & Regards

Debanjan Ganguly

Mob: [protected]

We are using 2 Vodafone SIM Cards for our mobiles from last 6 years and all the payments are paid before due date. We have never left our dues unpaid. since today morning, (around from 9 am) our sim cards are blocked by the vodafone company without any intimation.As, Both our numbers are blocked at a time, we are not able to even call and compliant on unavailability of network.

It is ridiculous to us to call customer care or to go and visit Vodafone store each and every time. We require justice on this issue it is very harassing us against human rights.

We require justice to us and want to penalize vodafone company.

Thanks and Regards
K Madhusudan

I was charged rs75 as an renewal for supermodels vas app .but i didnt activate in the first place.when i called ur customer care a person named iyyapan from coimbatore branch spoke as if it is my mistake.practically speaking to avoid if some popup windows open when browsinga nd you guys without asking for confirmation starts charging amount.stop looting.