Vodafone India Complaints & Reviews

Out of curiosity one day I called up the Vodafone customer care on the number [protected] on 16 December. I enquired about the way I could check my internet data balance without having to call the helpline number again and again. I was given the information regarding it and when I sent the message on the number, I received the following message:
"Hello, You have 463.90 MB free usage balance in your plan MI_2G_180_1GB. Hello, You have 1024.00 MB free usage balance in your plan MI_2G_180_1B. charges post free usage will be as per your plan."
Confused why the pack was mentioned two times in the message, I again called up on December 20, 2015 on the number [protected] and spoke to Ritu Sethi regarding the same. She informed me that since I am a valued old customer, I have been provided with free 1GB data which can be used only till 31st December. I requested the agent to confirm to me that the information provided to me was right and she confirmed that I can use the next 1 GB without incurring any extra cost. After repeatedly asking the same question, I was assured every time that no extra cost will be incurred. I again called up on 24 December to confirm it once again. Again I was assured the same thing. This agent told me that even if the amount is wrongly charged, it will be waived off from the bill. After this assurance I used the Internet above the pack limit and approximately about 144 MB extra was used for which I was charged Rs, 660 plus 14.5% tax amounting to Rs 95 approx. After recieving the bill on 5th January, I again called up [protected] and got to speak to a female agent. I repeatedly requested her to connect me to any of the senior agents and she very rudely told me to behave myself. I was constantly telling her that I dont want to listen to you I just need to talk to a senior agent. finally I got to talk to a senior agent Dimple who iformed me that he will get back to me after 2 hours with all the details. I waited for 3 hours but nobody called. Finally I called the number [protected] again and got to speak to an agent named Harman who blatantly said there is no use lodging any complaint as according to me you have been rightfully charged.He said there is nothing wrong in the bill and did not file any complaint despite requesting him to. I again called back on the same number after a while and got to talk to an agent named Aman who heard my story and helped me by filing s complaint and refering my case for a waiver of Rs 755( Rs 660 data charges + Rs 95 tax). He also lodged a complaint of misbehaviour and misguiding against the agents who had earlier handled my case . Ref numbers given by him for the same were[protected] and[protected]. When I received a revised bill, an amount of Rs 642 only was waived of. the amount charged was 660 plus tax. I requested them again to waive off the remaining Rs 113. This time I had a word with an agent named Uttam who again assured me that the waiver will be reflected in the next bill. But when I recieved the bill on 5th february, there was no waiver. Now when I called up my relationship manager sonia's number, I was informed that my complaint has been lodged and that I will receive a reply within 48 hours. This call was made on 4 th February and till date I have not received any intimation regarding the same.Finally I spoke to an agent Pranav yesterday who replid that we have waived the amount once and we will not waive anything more. He even gave me a Nodal desk number which never works. Now I need your help because Vodafone had charged me Rs 755 more than the bill out of which Vodafone only refunded back Rs 642. I need my remaining money back plus there should be some penalty on vodafone for harrassing me since 2 months and passing on wrong information. vodafone has not refunded the principle amount they charged from me as well as the tax charged on that amount.

I use Vodafone CUG plan where Monthly rental shall be INR 249.
From past 5 months i have been charged INR 30 as additional rental and INR25 as CUG charge every month.

This is incorrect process and their response to my complaints is irrelevant

When I ask for closing connection, they are demanding for payment of bill.
Am looking for justice by removing all additional rental charges and closing this connection

I am a Vodafone postpaid customer and i was using a monthly rental of 249 before 1 month .I received a call from Vodafone where the concerned executive did fake promise that sir you are using more mobile data and we have got a very good plan for you that if you switch to 899 as monthly rental instead of 249 we are providing you unlimited 3G data .I said you can change my plan from next bill cycle and they did that.Thereafter when i exhausted 2GB data than they started sending me emails and messages that you have already consumed your monthly data and now you will be charged than i called 198 and registered a complain against it than the complaint department called me and again they said Sir you have got unlimited 3G DATA .I said ok but when i received my bill they added all that and charged rs 2500 .since then i am continuoslly calling vodafone ccustomer service team but thay are only making me fool .3 times they disconnected my services by saying that your credit limit has already over .pls tell me till the time they will not resove my issue how can i pay my bill .

Respected Sir/Ma'm,

I Mr.Rajendra Padwal, I have been having continous appointments with your vodafone store emloyees and they arw unable to sort the problems of my billing date.As per form I have been informed that my bill date is 18th of each month but the plans applicable on my cellphone number are been renewed on 28th of each month.
Due to such technical issues of yours n facing the problem of bill amounts.I am been charged surplusly of what it should charge us in actual.I wish to pay the amount due from Jan 18 to Feb 18 only oher outstanding amount is been charged surplusly.
Please sort the problem of mine asa soon as possible. And I hereby wish to discontinue all the services on my number.
Yours faithfully,
Rajendra Padwal

Hi,

My bill plan is 199 and Vodafone is charging me more than 1300 per month and they are not responding to me when I ever I requested to revise my bill ... I never requested for any value added services and they are activating without my knowledge and including on all the bills... what ever amount we are paying in Vodafone outlets are not adjusting properly ... simply they are taking money and not clearing bills and disconnecting my service . Is Vodafone doing cheating business in all the outlets... now my bill is about 2800 rs.. I have paid all the months bills and not sure how they sent me another bill for 2800 ra... I need justice for this and I will write same complaint to consumer Court..


Regards,

Somashekhar mk

I am using Vodafone service from Dec-2013 to till date . i have been paying every month Rs.50/- for Physical bill( Send to Address). But i did't receive any single bill from Vodafone. i spoke to customer service ( executives) /Supervisors / Vodafone stores they are simple replied " your address is not found bill is returned or some one received in the name of sulochana there was nobody in the name sulochana and all my bills like, credit card, bank statements etc. are received same address only vodafone bills were not received. i spoke to vodafone peoples plz refund my amount which ever you are charged for physical bill from Dec-213 to till date. But they are not reply and simply saying not possible or bill is addressed. I have many time complaint on this issue ... complait IDs also available.

Not given me the plan as they told me ... i am not geting the benifits what i need .. your customer has given me the wrong information about the plan to sell vodapone card .. first he told me u will get 1000 min, 1gb internet, 500sms and one vodaphone no. call free .. but i am not getting 1 gb internet and on one vodapone no. calling free. which has dissapointed me alot ... this fake service . The wrong Plan information given by the person details are below :
Name : vijay ashok Mahatre
contact no. [protected] / [protected]

I will Complaint every about detail in evry site of consumer complaint
Thank you

I was using vodafone number for past 2 years and recently moved to united states and was still using the number to get OTP and other incoming messages. I was using it until december 2015, and in Jan I realize that my number has been allotted to a different customer without notifying me by any means. I should have been notified well in advance before taking such an action. This is serious security lapse as all my OTPs, and other personal information would go to a stranger.

Every moth the Vodafone team is charging unnecessary 100 to 200 or more then that in my bill for last couple of month after I ported my number from Hyderabad to Kolkata. Whenever I call the Customer Care they ask me to send an email with the full issue description as this is a corporate connection but they do not reply back with any valid reason of the charge. Please Help.

Dear sir/mam,

This is inform you that my name is omprakash thakur my mobile number [protected] post paid connection is activated 6 February 2016 but my home verification is awaited.I am highly unsatisfied for this connection so please my personal request please change the connection mode postpaid to prepaid.

I'm very disappointed for your marketing team Mr ankur and Mr rizmi two persons are wronge information provided by customer.

Omprakash thakur
[protected]

I am receiving vulgur calls from the vodafone no. [protected].
I want phone operator to block this no immidiately.

Regards
S Banerjee

I have requested to stop the service of my postpaid number to Vodafone by email as well as calling to customer care. I mail 5 times to stop and called like 15 times to stop/disconnect the service of my Vodafone number. But they are not stoping the service and continue to send email. They always give differernt reason to not to stop the service. I believe Vodafone is pathetic about stopping service request. They are quick to start the service but they won't want to disconnect the services.

As per policy of vodafone india they provide a time limits for activation of card but they don't till now i buy card of the vodafone but still it's 48 hrs i don't even have network in this card which type of services providers are there.

Request for temporary deactivation of internet service was sent @ 0754 hrs. on[protected], Service stopped immediately. START for activation was sent on[protected] @ 0830 hrs., @ 1518, @ 1652, @ 2031, @ 2348 and on[protected] @ 0751, @ 1112, @ 1853 and on[protected] @ 0926 hrs. IST. On[protected] @ 1726 I visited Vodafonr store at Powai, Mumbai Token no. 222, Mr. Sankesh attended me, but he could NOT activate my internet services. Then I approached Mr. Amit, Manager, His response was totally unprofessional and RUDE. He simply walked away showing the timr and door. Request action, Customers will walk away if such Managers handle VODAFONE Stores. Please reply with your action taken report.

Sir, this is inform u that I am customer of Vodafone since 2009.Now I am moving to Delhi where I submit for mnp on 30Jan 16.I have deposited Rs850 in January but now I am roaming around Vodafone shakarpur store for Bill statement because mnp has rejected due to payment.ur staff name Reena telling ur mailbox is full so u can't get bill but I have registered mail I'd on 12Jan16 and got message from call centre.now Vodafone mini store tell me that another seven days wait.this is very painful and harassment for me.please do needful.my mob no is [protected].

I am using Vodafone post paid sim in that company charges as VAS services that I have not used and requested, and this was happened 2-3 times and company always doing like this. this is not fair.

Hello Vodafone,

We your valuable customers are now facing this very regularly and no one is there to hear us and can stop and control your customer care executives from providing wrong information and misbehaving with customers by intentionally putting them on long hold without a reason. I hope this mail reach in the proper hands and at least something will be done to avoid this kind of service, which has now a habit of Vodafone customer care executives.
Worst experience ever talking to the customer care executive Mr. Paras for one of my issues on full talk time. Your customer care executives are now making a fool of your customers only.
• First I called Vodafone at your customer care number 199 on 6 feb at around 10 pm . I was misguided regarding the full talk time offer on my number. I can get a full talk time on a recharge of Rs 70. I recharged my mobile number and waited for 24 hours for the full talk time to receive, but I got a talk time of Rs 59 only.
• When i did not get the full amount i called again on 8 feb at around 9:39 am in morning and Mr. Paras picked up the call, I told me regarding the recharge of Rs 70 and asked him why I have not received the full talk time. He said sorry this offer is not available and you have been provided with wrong information and all we can do is we can say a sorry and we are sorry for it. I told him that it’s not my mistake, you can check the call recordings, I have been told and confirmed two to three times that on recharge of Rs 70, I will get 70 Rs in mu account balance. He said this aws valid for 4 feb and customer care executive has provided you wrong information. I asked him that this is very wrong on your part and if I have been provided with wrong info then either raise a complaint or provide me the remaining balance. He denied for both and said we can’t do anything and I am saying “Soory na, shama maang to raha hu, aur kuch ni kar sakte hum’.
• The way he was talking and listening to complaint is showing his sarcastic and irritating behavior only. After forcing him for long, he agreed to raise a complaint. But again his motive was not to help me but to bother me deliberately. He kept me waiting for 18 minutes and denied for raising the complaint regarding the wrong information. He intentionally put me on long hold and just passing the time by putting me on hold again and again, in raising a complaint he took 18 minutes and at last after asking again and again he gave me complaint id as [protected]. His behavior was completely non -acceptable, he also denied my request to transfer the call to any senior or a person in hierarchy.

This is highly unprofessional and very bad customer care service. Vodafone is doing nothing for its customers and tht’s why customer care executives are regularly misbehaving with customers. Kindly see to it otherwise you are just loosing the customers trust and your image in the telecom market.
Thanks

As from 4th january there is a deduction of 20 rs.
but as i did not download any chargable content from play store.
but there is redution without my permission.
when i called customer care.
i talked with Miss Suresh Rani..she just told we cant refund that amount as we are saying you download that than thats it.
when i asked her to transfer my call to any senior person, after a long wait she said our all senior executives are busy so you can mail us at our mail id etc..

so i just want my money back, as its not about just 20 rs, its about,
if i am not wrong then why should i pay..

Regards
Abhinav kaushal
phn- [protected]

I have mailed many times regarding my transaction and provided all info which was to be provided bt thy dint respond the employee gave assurance of getting refund if not recharged bt have not got the same.

Below is the forwarded mails with customer and no reply.


Thu, Feb 4, 2016 at 1:14 PM


will i get reply or will get only acknowledgement replies??


On Tue, Feb 2, 2016 at 12:46 PM, lubna afreen n wrote:
will i get revert??
hw many times shd i follow up??


On Sun, Jan 31, 2016 at 9:38 AM, lubna afreen n wrote:
First and foremost my name is nt pawan plz check and reply.

here is the card details. do it at earliest im fed up with such follow ups.

On Sat, Jan 30, 2016 at 3:58 PM, wrote:


Dear Pawan,

Thank you for your email dated[protected] regarding recharge related query for your Vodafone number [protected].

We apologize for the delay in response and regret for the inconvenience caused.

We would like to inform you that as per the feedback received from our concerned team, we were unable to trace your transaction details, since there was no any transaction ID/reference number mentioned in your attachments. Hence we request you to provide full card number in excel sheet with password protected to check further.

Interaction number for reference: [protected].

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,

Chethan kumar

Vodafone care
Contact numbers
For Enquiries: call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For Complaints / Requests: 198
Fax: +[protected]
E-mail: Vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now.

https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx

Prepaid – Just dial *111# to know about Balance details, last 3 recharges and last 3 deductions.

Post-paid – Just dial *111# to know about your current tariff plan, bill amount & last 3 payments.


Transaction attached look after the same nd revert the refund
On 24-Jan-2016 10:35 pm, "lubna afreen n" wrote:

The bank is closed for today will ensure and send you the details at earliest.

On 23-Jan-2016 2:07 pm, wrote:


Dear Pawan,

Thank you for your email dated on 23-Jan-2016 regarding online recharge related quey for your Vodafone mobile number [protected].

We regret for the inconvenience caused to you.

As per telephonic conversation on 23-Jan-2016 at 12:15 PM, we would like to inform you that if any online recharge has failed or is unsuccessful for your prepaid Vodafone mobile number kindly revert back to us along with the below mentioned details to further help and assist.

1.Transaction details.
2.Amount.
3.Date of recharge.
4.Bank Statement (scan copy).

However, we identified that the mail id you have sent is not registered. Request you to register your mail id by sending SMS EMAIL to 199(TOLL FREE). The mail id will be updated within 15 minutes.

Data is a default service which will continue to remain active in your account even after deactivation of the data pack. Hence, if there is any data usage, the charges would be as mentioned below

1.Default data rate of 4p/10kb
2.MMS charges are Rs.3/MMS and surfing chares depending upon the MMS size
3.Maximum MMS Size of 1 MMS is 300KB

Any additional downloads (like games/song/wallpapers etc.) will be charged as per the product details mentioned along with the data charges.

Kindly find the docket number –[protected] for your reference.

In case you need further assistance, please do call or email us. We will do our best to assist you.

Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime.

Happy to help,

Pradeep
Vodafone Care

Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +[protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

Prepaid - Just dial *111# to know about Balance details, last 3 recharges and last 3 deductions.

Postpaid - Just dial *111# to know about your current tariff plan, bill amount & last 3 payments.


On 1/23/2016 9:03 AM; From: afreenn.[protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: Escalate the issue. The mail is to be forwarded to consumer forum if not reverted back.;
Hi Team,


Im v.much disappointed with your employee and you people, i recharged online of Rs.199 which was debited from my bank as well nd the next day went to our customer support in church street with (Pawan) and explained them abt the issue nd he assured me that the payment will made to bank r he'll pay the same frm his assurance bcoz of his assurance and moved frwrd fr next recharge. But im following with him frm a mth bt the same is nor done yet and more over he has blocked which is utter insult of customers by ur employee. I have provided evry details to him bt hav nt gt any response. I want my money back i dnt earn to waste on u guys.

Details of recharge:
No:[protected]
Rs.199.
date:15th Dec 2015

also find the mail from bank and also the mail sent to your employee below::;


[protected] Forwarded message[protected]
From: alert @ icicibank . com
Date: Tue, Dec 15, 2015 at 7:38 PM
Subject: Transaction alert for your ICICI Bank debit card
To: AFREENN.[protected]@gmail.com


Dear Customer,

Thank you for banking with ICICI Bank.

You have used your Debit Card linked to Account XXXXXXXX3303 for a transaction of INR 199.00 Info.IIN*I-Debit*vod on[protected]:38:41. The available balance in your Account is Rs. 1, 487.97.


[protected] Forwarded message[protected]
From: lubna afreen n
Date: Sun, Dec 20, 2015 at 1:25 PM
Subject: Online payment
To: pawan.[protected]@vodafone.com


[protected] Forwarded message[protected]
From: lubna afreen n
Date: Sun, Dec 20, 2015 at 1:25 PM
Subject: Online payment
To: pawan.[protected]@vodafone.com


Hi Pawan,

Hope u remember regarding the online payment of Rs.199, have attached the semi statement, let me knw wen will it be reflected to my bank account?

Recharge contact no:[protected]. Hope I get the revert soon.

Regards,
Lubna
[protected]

.

Hi Team !

I'm not receving signals at my home at all . I have to go out of home to call someone . AS i'm senior citizen Its quite difficult for me to move out of the building from 3rd floor to attend an urgent call .