Vodafone India Complaints & Reviews

I am ELECTRICITY BOARD M G employee WITH VODAFONE RELATIONSHIP nO. 96567603 and my vodafone plan for number [protected] is Rs.99 . I have one more number [protected] as add on number in this plan. It has been observed that my plan has been upgaded without my consent to Rs.1500 and hence i am getting higher bill for last two-three months . I even talked to customer care executive to look in to the matter. My complaint was lodged under ref no.[protected] by customer care executive Mr. Nilkanth Ashok Warke who assured me of refunding Rs.3000 which have been chareged by mistake. later on after follow up on Vodafone No. 199, i came to know that nothing can be done and that there is no record available as how and when the plan has been upgraded. I kindly request you to look in to the matter urgently and to waive off the extra bill plan which i haven't opted for. Presently outgoing services of My another No. i.e. [protected] have been stopped.

I have problem with this more than 10 days now but the customer sercvice on cal says i send sms to local and international, but it possible to send messges whn i was in cal or chating in whatapp.? Automactically the balance is deducted.. i hve no paid alerts register on my no ? Can i go to court and file a law suit.. against them 20 lakhs

I bought a new vodafone sim from an executive of Mas cell net, Okhla, Delhi and gave rs. 250 as security money on Friday, 15/01/2016 where he said it would take 72 hrs to activate the number.after 3 days the number was still unoperational.I tried calling vodafone customer care where they every time told me to call back again, a few times they put me on hold and never connected the call again.Then i lodged another complaint online where i received a call from Vodafone that they have received my complaint and the number would be activated within 48 hrs.It has been 8 days and no progress is seen or expected. I am trying to connect to the customer care since morning and no executive is receiving the call even after trying to connect with the customer care executive.

Unilateral & abrupt withdrawal of out-going in my almost 10 years old unblemished post paid connection, on unfounded charges erected by Vodafone.I'm a senior citizen and a retired Army veteran. I've conveyed my complaints by mails sometime back, giving full details of my complaints, but to no logical or ethical redress. How can there be charges levied after a service has been requested for discontinuation and the same is confirmed by Vodafone, I wonder. Pl check all my mails, my past commitments and status to judge the case.
I'm all the more aggrieved and distressed in having to live without my age-old connectivity at a time I'm required to undertake a journey soon at an age of 71 years.
pl look into it and restore the outgoing immediately.

Sir,

Please send all SMS details of 14.02.2014 for my Mobile no [protected] (Vodafone Kolkata) to my email: [protected]@gmail.com

Alok Kumar Singh
Thanks

Hi I'm exchange my sim card yesterday because my old sim card network problem but my new sim also same Network yesterday I call costumer care he is no respond then today I'm going to store then complaint. Network problem he is also not solve my problem. so plz solve

I changed my data plan on 23 Nov2015 from 1GB 3G to 500MB 3G . On my billing date 5 Dec it did not get updated. Refer a mail chain "My plan is not renewed [protected]" with Vodafone. This is pending since 40 days.

Vodafone customer care are very irresponsible, do not register complaint and customer have to face the issue for very long time.

My network is so pathetic being in city i am facing so many issue, many of my calls are getting dropped. I want govt of India to sue them and fine them heavily.

I have recharged online my internet offer pack of ₹497 3g pack.I recevied its overwritten data pack message but it not overwritten in data use. It continues previous pack of 35 MB 3g pack. I will show you through images. So when i complained about this customer care they are not listening just showing formality that they will help, also try to make fool and cut the lines without helping anything .so much arrogant and rude attitude....

Dear sir/mam
I was using Vodafone prepaid connection but the sim broke while I was making it short .I called customer care and the guy told me that I will get the same number but in post paid connection and the security money would be 400.
The next day another guy from Vodafone (Mr.Rahmatullah mobile no.[protected])called me and said that a person from Mas Call net India pvt.ltd.will reach to you.the person from mass call net came to me on 01 January 2016 and took all the documents and photographs and also the 400 security money.after 3 days a person called me for the verification but I was not present on the sight and I told him to wait and I went there and the guy took my photo also.
After that no action has been taken yet.Mr.Rahmutullah who used to call me again and again before the payment never called me after the payment.I called him daily and he always made several exercises.
Then after I called again in customer care and Mr.Ferhan mobile number [protected] told me that your number will be activated in one day but you have to pay 200 rupees as a security money.he send a guy from Fone Essential Life Management Services pvt. Ltd. On 14 January 2016 and the guy took the money and the documents.but till now no verification and action has been taken yet.I called Mr. Ferhan again and again but he has not done any thing till now.
I therefore request you to kindly see this matter and please solve and take necessary actions.I shall be highly thankful to you.

This is witting with very sad feeling. history of the sadness is very long.

I am Ganesh Atmaram jadhav and my no is [protected].

this problem is facing only b coz of Vodafone staff of mulund east gallery.

i was went at Gallery for giving record of lost sim card of no [protected] and for issue the new sim card of same no. and the alternate no was my other Vodafone prepaid no [protected]. i got new sim card with existing no [protected] as well as Mulund east one staff asked me for concert my [protected] number from prepaid to postpaid service and i agreed for the same. i submit the necessary documents for the same. finally my number [protected] converted in Vodafone postpaid service.

After some days my postpaid connection of no [protected] disconnected. i went go gallery they says there is some verification issue. i requested to do re verification but till date 4 times my connected has been disconnected by Vodafone and every time i went at gallery and gave complaint about it but still the same issue there. i dont know why your team is not able to verify my address. every documents is submitted by me and even after that i suffering from this issue.

Finally i m very tired because of this... i request top management team to investigate this issue and help mi out from this tiredness now it is really out of control.

lets see now what you will help me as i m very fed-up with Vodafone Gallery Mulund(E) response and their job and Vodafone service.


Regards,

Ganesh jadhav.

Dear sir,
I want to get my vodafone no [protected] call&sms history from jun2015 to 21 jan 2016on my email [protected]@yahoo.in as early as possible.

Ragards
Vidya ghag

My mobile number port in request is not processed for last 26 days. Horrible customer service.
I have raised complaint on fb/ appellate/ store however, the quality of response and service remains consistently HORRIBLE and EMPATHYLESS.

They treat customers like they are the only service providers left in the world.

Dear sir,
I want call and sms history of my vodafone prepaid no [protected] as early as possible on my email id
[protected]@yahoo.in

Regards,
Vidya

Every month i have been chgarged for de activated service whille purchasing plan was said than the rental would be for 299, for 6 months then was increased to 399 however these has been also dienied that they have chared extyra the connection would be diconnected for un billed amount under credit limit

Hi,
On 20/Jan/16 my talk time balance is being deducted for 25 Rs. I got a message mentioned a Pack Gang of Friends is being active, rental for 5 days is being deducted. When I called to customer care, lady named Evangeline spoke to me. She told I might clicked a Pop up while browsing which activated the Pack. I have not clicked any Pop up. She added that vodafone is not responsible for clicking the Pop up. I asked to refund the amount for which she refused 100% refund. I am totally dissatisfied with the issue and the customer service of vodafone. I have been a vodafone customer for around 8 years and this is the first time I have been unsatisfied with your service. I want my amount to be refunded 100%.

Thanks
Selvaraj

My mobile no is [protected]. I am a new customer of Vodafone services. and started using Vodafone services from 9th of January. I had recharged a Rs.85 on my mobile and had got a talktime of Rs. 75 and 300 MB of 3G data. Since 9th I was not getting proper 3G services for the net that I was using. however I was getting at least the internet as 2G for my location. On 14th January, I was unable to get even the mere 2G service for internet that I was getting. I assumed that it might be a network problem. So I waited 4 days but the issue persisted. Hence I called the customer care people on the 18th January and after 4 attempt finally I could get my network problem sorted.
However the problem started in the last call where I was talking to the technical representative and he was telling me to make changes to the setting on my mobile. As soon as we were done resolving the network issue and finally my 3G service was activated, there was a message saying that Rs 5.00 has been deducted from Main Balance for sending an sms to an international number which was[protected]. I was still on the line with the technical agent when this msg arrived, so I asked him to help me but he said to call back because its a different desks matter. I said okay and called back and the first agent told me that i had sent the message so there was a deduction. I tried to tell him that I was working with their technical agent and I have never sent any message but he kept repeating that I have done it and repeated asked me to hang up the call and check it on my own. when I hung up the call I did see the time when the deduction was made. It was at 22:22 and as per the call record that was the time when I was talking and working with the technical agent for my network problem. once seeing this I called back and started explaining the whole thing for the 6th time to the agent.
His name was Tapan and his Employee ID was 1011770. This agent repeatedly told me that I cannot be correct because as per his records I have smsed to that number. Indirectly he called me a liar and was not ready to listen to any logic from my side. being irritated I demanded to speak to the Supervisor but again and again this agent told me to hang up the call and try in the morning. He was not even ready to escalate the matter on stay on hold with the customer. after waiting for 50 mins I talked to the supervisor named Akshaya Das who did not provide me with his employee ID even after asking and even he did not think that I might be telling the truth. so all in all, an unfair deduction was made to my balance and I was indirectly called a liar.
After all that the next morning I was called by the agent Tapan from his personal number which was [protected] and he threatened me on the call that he does not care what i can do because I will not be able to do anything. he also told me that I intentionally called and wasted his time on the call and he dared me that he can provide me with his address and want to see if I can get the police on him.
Overall this experience with Vodafone has been hurtful and disgraceful. the recruits at Vodafone care should resign from their posts for recruiting such unprofessional people and letting them talk to the customers in a disrespectful way and allowing them to use customers personal numbers to threaten them in person.
I hope that this goes through to the right people and please do not treat your customers this way. This is the last time I am dealing with Vodafone and I would recommend my friends and family not to use this unprofessional network.

Thank you

Dear team,

Please Help

Mobile No.[protected]

name-Mukesh Khatri

Vodafone mail Is Forward but Is not response And Services Is Not Provide Customer care is Not responce Issue Not Be Resole I Am Father Document Sumitted But Change the Name Vodafone Store Persone Is Not Prepaid Servies Not Change The Name Chnage To Postpaid And I Am not Intersted To Postpaid Servies only For Prepaid Servies Pl... Change The Name


Thanks Regards

Mukesh Khatri

[protected]

My vodafone number is [protected]. for november and december month bill I have been charged different STD call rates.from 28-november to 30-november I have been charged 50 paise. from 1st December to 28th December i have been charged 1 rupee 15 paise. For full month STD call rate should be 50 paise.

I arnab ghosh, want to complain against vodafone company. I have activated an offer called " buy 1 get 1-ccd". From *111# on my mobile no- [protected] and got deduction of rs 40 from my vodafone account. What i got from vodafone in reply is as below ..
"your voucher for cafe coffee day is [protected]. Buy any thing and get a regular cappuccino absolutely free. For any query call[protected]. Deal not valid at ccd lounge, square, airports, and discounted cafes. Voucher expiry 22nd jan 2016. Deal powered by mydala.com".
After going to a cafe, i came to know that this offer is not valid. To recover my deducted amount, i went to a vodafone store at kakurgachi, they informed me that i have downloaded a site, called "mydala.com". Which i actually did not intended to download. And it came automatically. As i did not get any solution to this, i called up vodafone care complain section . But the representative told me that if i would contact them within 24hours, only then they could help me, but now they wont able to help me out.. How should i know whether it is an invalid offer. This offer shows its validity till 22/01/2016. So i am writing you before the validity goes out.I simply want either my cash back or an equivalent offer.