Vodafone India Complaints & Reviews

Dear Sir/Madam My name is Kapil and I am a user of vodfone no [protected] since six years. Last year I received a message to submit my documents to use the said no. but when I approached vodafone store located at Panipat(Haryana) they refused to accept the documents saying we can only issue the said no. as postpay if you want.I requst them a lot but they refused and issued the same no. to me as postpaid. After four months I converted my no. from postpaid to prepaid connection and since then using the same no. Again this year I received the same message and when I approached the vodafone store they gave me same response and saying we can issue only pospaid no. to you if you want we can issue. This no. is very important to me as I am a student and I have mentioned this no. everywhere including my job application forms. I request you to please help me.

Hi I have raised my complaint regarding DEC15 month rental discount because of non service availability due to flood. Vodafone accept there is no connectivity for vodafone customers during the first 10 days. When i contacted vodafone through there nodal team(docket number[protected]. this the below reply i got "Chennai has suffered its worst downpour in over a century. The devastation that followed the rains has been unprecedented. We were severely affected too as an organisation with our staffs stranded, marooned by the floods like a large number of Citizens of Chennai were. The flooding caused severe damage to a lot of our equipment & sites. Our team has worked round the clock & restored majority of the network to re-establish connectivity across Chennai. At Vodafone, customized resolutions are put forward after understanding the customer’s requirement. However, we regret to inform you that your claim on rental reversal cannot be resolved to your satisfaction. " I have asked for waiver of rental or discount in rental as there is no service. why should i pay for non availability of service, because of flood we become stranded and unable to contact any one for 1 week. but they are not giving the waiver. Am i asking anything wrong here? check my bill during the flood affect time dec 2 to dec 7 no call or data usage will be there. My numbers are 1.[protected] 2.[protected] 3.[protected] plz take appropriate action on this and help me getting the rental refund.

I was recharging my Vodafone number with Rs. 145 online through the Vodafone App. It went unsuccessful and now Vodafone executives are refusing to refund my money. Please Help. My number on which the recharge was unsuccessful was [protected]

Hi My name is Shushil kumar have purchased a new prepaid connection number[protected] yesterday from vodafone executives at our office premises and provided my DL and photograph taken by them in phone in sec 58, Noida.I was promissed that the connection would be activated by today morning but been more then 24 hrs and not even document has been submitted by them.I have submitted all the documents to him and recharge fee 111 Rs. I have conatcted the vodafone customer care and as per them form is pending and asking me to visit vodafone store. As i have already provided what i was requested from the vodafone excutive and that person has all the documents in digital form.so why there is a needto visit the store. I have given my docments and the executive has thta and if he has not provied the docs then why he has taken that.If he misuse my documents who will be responsible, definately i am not?. Regards Shushil

Dear sir my name Ravinder kumar.
My mob.no.[protected]. This no.bill is 775rs. And I pay this bill 775rs.online payment by paytm 7dec.2015. But this bill not update my Vodafone no.[protected].because it bill payments not sending by paytm. Now my Vodafone no.stopped. and I lost my bill transaction id.because I selling my phone .and buying new phone. So pls update my Vodafone no.[protected] bill 775rs. And send me my transaction id.my mail id ([protected]@gmail).

While visiting to Jaipur on 26th December 2015 some NAMKEEN pack was activated automatically & Rs. 15 was deducted from my account. 7 days back when I did recharge again Rs. 35 deducted from my account. Can someone help me that how can I get my money back.

DND is active on my mobile no-+91 [protected], still received promotional message from vodafone itself. This is absurd & it should be stopped. Further, promotional call is also getting from following number. 1) +91 [protected] 2) +91 [protected] 30 +91 [protected]/93 This is to be stopped on immediate effect, I am not interested in any scheme further. What ever I had taken is sufficient for my usage.

Hi, i am using vodafone internet plan of 2g . activate this plan on 13 december. and my data finish in only 13 days. i ask him they send me detail of data usages. but my issue is if my data connection is on and i m not seeing any app how can they charge me in mbs if i can open any page it will be in kbs not in mbs . i send mail to his up(e) nodal officer and grievance officer but they are not cooperative at all. i need help from trai they are saying to me it is my mobile fault. i hope i will get positive response from trai i m sending u my emails please find the attachment below Thanks & Regards GOVINDA TRIPATHI [protected] nodal.[protected]@vodafone.com Govinda Tripathi 12/29/15 to nodal.upe Hi, My number is [protected]. I am using Vodafone from many years. I m not happy with your data charges. I recharge 171 data plan on 13 December within 16 days 1GB data finish. I am extremely unhappy with it. I want full information about data charges. Please do it as soon as possible otherwise i will think for other options. I am expecting you will reply me in next 24 hrs. Regards Govinda Tripathi Govinda Tripathi 12/30/15 (13 days ago) to Appellate.Upe Hi, Yesterday i send this email to your nodal officer but i didn't get any response from there If you are not ready listen my issue i have other option but because of so many years i m using your network that's way i don't want to use other option. But sorry to say if my problem not solved in next 24 hrs. i will do port or send this email to T.R.A.I. Regards Govinda Tripathi [protected] appellate.[protected]@vodafone.com 12/31/15 (12 days ago) to me Dear Mr. Tripathi, Thank you for your email dated 30/12/2015 regarding data usages related to your Vodafone number [protected]. We sincerely regret for the inconvenience caused to you. As discussed on call on 31/12/2015 on your number [protected] we have informed you that as per our system you have consumed 1GB 2G data in the recharged Rs.171 on 13/12/2015. Data usage details are attached with this mail. Please find the attachment. You can check your data balance by sending sms DATA BAL to 199 ( toll free ). Download are chargeable as per content specific and depend upon the website. Default charges for internet surfing is 4p/10kb without any data pack and pack benefits are applicable when you latch on Vodafone network only. Interaction number for same is [protected]. In case you need further assistance, please do call or email us. We will do our best to help you. Happy to help, Dharmendra Kashyap Appellate Office Contact numbers For Enquiries: 199(chargeable for agent access @ 50p/3min) or +91-[protected](standard calling charges applicable) For Complaints / Requests: 198 (toll free) Fax number: +[protected] E-mail : appellate.[protected]@vodafone.com Website : www.vodafone.in Manage your Vodafone account on the go with My Vodafone app on your mobile phone. Whether it’s about paying your phone bill, recharging your Prepaid account, tracking service requests, or simply subscribing to the best offers, this app will help you do everything on the move. So go ahead and download it on your phone today! https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx On 30-Dec-15 6:43 PM; From: govinda.[protected]@gmail.com; To: Appellate.[protected]@vodafone.com; ; ?CC: ; Subject: Fwd: Issue in 171 2G internet pack; Attachments area Preview attachment data usage details.docx data usage details.docx nodal.[protected]@vodafone.com 12/31/15 (12 days ago) to me Dear Mr. Tripathi, Thank you for your email dated 30-Dec-2015 regarding data pack of your Vodafone number [protected]. We sincerely regret for the inconvenience caused to you. We tried calling you thrice on [protected] at 16.55pm on 31-Dec-2015, but your number was not answered. We would like to inform you that we have checked your account details and have found that the levied Internet Charges after the free benefits are genuine and correct and originated from your SIM card. On recharge of Rs.171/- you will get a Talk Time of Rs.3.07/-. Benefit will be 2G Data Pack : You will get 1024 MB 2G data free usage. Charges post free usage 4p/10kb. Downloading charge is applicable as per content. Threshold Balance is 20paise without Data Pack and Positive balance with Data Pack. The recharge is valid till 28 days. Recharge mode is E-top/Online/USSD You will get the confirmation of recharge within 15mins, benefit will be credited into your account within 4 hours. Minimum amount of MRP + Re1 is required to activate this plan via USSD keyword for activation code. Pack Benefits are applicable when you latch on Vodafone network only. Charges post free usage 4p/10kb. Downloading charge is applicable as per content. To Check Free MB dial *111*6*2# toll free Pack Benefits are applicable when you latch on Vodafone network only. You can check more details of data packs on: Website: www.vodafone.in Interaction ID for the same is [protected]. In case you need further help, do call or email us. We will do our best to help you. Happy to help, Anu Tiwari Nodal Office Contact numbers Vodafone Care : 199 (chargeable for agent access @ 50p/3min) or +91 [protected](standard calling charges applicable) For Complaints / Requests: 198 (toll free) Nodal Officer : +91- [protected](Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +[protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in Manage your Vodafone account on the go with My Vodafone app on your mobile phone. Whether it’s about paying your phone bill, recharging your Prepaid account, tracking service requests, or simply subscribing to the best offers, this app will help you do everything on the move. So go ahead and download it on your phone today! https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx On 12/30/2015 6:26 PM; From: govinda.[protected]@gmail.com; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: Issue in 171 2G internet pack; Govinda Tripathi Jan 4 (8 days ago) to nodal.upe Hi, I am not satisfied with your data details i started doing other process. Today i got port number. You are charging data without use if i just on the data connection. company charging data usage. I am thinking for some legal process as well Regards Govinda Tripathi [protected] Govinda Tripathi Jan 4 (8 days ago) to Appellate.Upe appellate.[protected]@vodafone.com Jan 5 (7 days ago) to me Dear Mr. Tripathi, Thank you for your email dated 04/01/2016 regarding data pack of your Vodafone number [protected]. We sincerely regret for the inconvenience caused to you. As per our discussion on 05/01/2016 at 11.00 AM we have informed you that we have checked your account details and have found that the levied Internet Charges after the free benefits are genuine and correct and originated from your SIM card. Charges post free usage 4p/10kb. Downloading charge is applicable as per content/site. Threshold Balance is 20paise without Data Pack and Positive balance with Data Pack. To Check Free MB dial *111*6*2# toll free. Pack Benefits are applicable when you latch on Vodafone network only. Interaction number for same is [protected]. We appreciate your patience and support for same. In case you need further assistance, please do call or email us. We will do our best to help you. Happy to help, Anu Tiwari Appellate Office Contact numbers For enquiries: 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For complaints/requests: 198 (toll free) Fax number: +[protected] E-mail: appellate.[protected]@vodafone.com Website: www.vodafone.in Manage your Vodafone account on the go with My Vodafone app on your mobile phone. Whether it’s about paying your phone bill, recharging your Prepaid account, tracking service requests, data usage or simply subscribing to the best offers, this app will help you do everything on the move. So go ahead and download it on your phone today! Link to download My Vodafone App: https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx On[protected]:08:13; From: govinda.[protected]@gmail.com; To: Appellate.[protected]@vodafone.com; ; ?CC: ; Subject: Fwd: Re: Issue in 171 2G internet pack; Click here to Reply or Forward 3.22 GB (21%) of 15 GB used Manage Terms - Privacy Last account activity: 14 minutes ago Details People (2) appellate.upe Add to circles Show details

Dear sir i am arman rizvi my vodafone number is [protected] and my problem . 26/12/2015 ko my number pe tube world scheme activate hui and mere 26/12/2015 ko customer care se call pe bat hui balance refund karne ke, 26/12/2015 ko mere number pe message aya ?( dear customer your waiver of rs 35 against the service tube world has been processed and will be updated in your account today) or uske bad 29/12/2015, 03/01/2016, 08/01/2016 in dates ko mere bat customer care se (akash, dinesh, rahul team leadre ) in se bat hui or sabhe ne ye kaha k balance refund kar dia gaya hai 24 hours me account me show karega or abhe tak nhe aya, or aj 12/01/2016 ko nagender, surya, or head anshuman se bat hui to kaha ke balance refund nhe hoga plz mera balance refund karaye or mere pas sab detail hai jo vodaone se message kme aye hui h plz

Respected sir/madam, my sim was suddenly blocked on 26th december 2015 wiyhout any notice or sms or giving any information by vodafone india pvt ltd..My sim details is gven below. Details of subcriber. Sim no [protected] name tanjila bibi vill and po debaipur ps ranitala dist murshidabad pin no 742135 email id sarkar.[protected]@gmail.Com alternative phone no [protected]

Past two months i am experiencing network issues, call drops and after paying so much bills for 3g service i am getting 2g service... This month i am being charged more then 600 rs for internet charges that not even worth 60 rs as the data rate is of 2g. Last month i raised a complaint and the agent told me that i need to active booster pack but that didnt helped so i logged a complaint and they offered me a waiver for that and that was fake promise and this time i am charged more for such a worst network...i was using 2g pack of 98rs for 1 gb and then i was suggeated by agent to use 3g and that would increase my rentel by 200 rs and on top of it i am charged rs 600 more. Please look into this matter

Hi this is Sweta again having vodafone connection 90*****445. Last time also I had complaint about vodafone changing my bill cycle without my request/consent or informatiom. Now to add to my misery they have created such situation that either I have to port out or change my very old number itself. Due to vodafone technical error my cycle got changed which i requested and reset it to previous cycle. In this process it has affected my billing amount. In November vodafone raised a bill for 10 days and in December you raised for remaining 50 days. This is as per vodafone convenience. But why should I as a customer suffer from extra burden due to vodafone technical issue at one go. I prepare myself for 30 days cycle and not more than that. If vodafone have played with my billing cycle why should I suffer by paying bill for 50 days at one go. Vodafone should have taken care of this. 1st place vodafone must never change my cycle without my consent. And even if it happens then ensure that you do not try to recover this all from customer at one go. They should have been careful enough that in the month of December itself I would have received bill till 24th November and not 6th nov. Failure to do so is your mistake. You cannot raise bill for 10 days in one month and 50 days in next month. Ensure that you follow your 30 days billing cycle without doing all such things like changing the bill cycle without customer consent. As change of bill cycle was due to technical issue of vodafone and not of customer so it's not my lookout to pay rental charges for 2 months in one bill and you must compensate it by reversing the bill raised.

Dear sir, my vodafone mob no [protected]. sir date 07/01/2016 recharge of amount RS-251 for online payment using my vodafone application .but recharge are not successful but my bank account are debit for amount bank -state bank of bikaner and jaipur bank ref no -ESBJ[protected]IGOBGRAPD5 ..TRANGACTION DATE[protected] vodafone costmer care are not support sir plese solve this problem

This is to bring to everyone's notice, the service level of an 'MNC' telecom service provider in one of India's metropolitan cities Chennai. The what do you think you guys are? Do you have any idea of what poor service you are providing? I am a vodafone user for the past 8 years and the level of service is terribly deteriorating. Very poor to No coverage in my house in Kilkattalai or in my office in SP infocity Perungudi. It acting up during crucial times like i did not have coverage to call an ambulance literally during an accident. I was not able to make a cab booking cuz i dont get 3G. I cannot manage without 2G mobile data for I am paying for 3G. Kindly do the needful and improve the service standards ASAP or I am moving to another service provider. PS: We have 3 vodafone sim cards at home(3 individual connections) same is the case with all the three. You better dont lose Don't lose 3 customers

Hello Sir/ Madam, I am Mr.Shawandeep Kundu /[protected]; From Burdwan, Westbengal /713102 here to complaint against your service which you provide to us . I have received a incoming call and after that i have lost my phone. Next day when I contacted your care they told that sorry we don't have incoming details. But that number is seriously very important to me. Please take care about this. Regularly we caught some problems like this. Send me the incomming details on the date of Mon day, 11/1/16. on my email id- [protected]@gmail.com.

I have been approached by a consultancy firm Peoplefy for a job with Vodafone shared services India. I was selected and offered a job for the post of Deputy Manager by Vodafone India Services Pvt Ltd on 27 October 2015 with below joining location details

Base & Joining Location – Ground Floor, Cluster D, Wing -3, EON Free Zone, ITES Special Economic Zone, MIDC Kharadi, Pune – 411014

Joining location was clearly stated & printed as 'Pune' during HR interview and in all communication there after (includes CTC break-up email, letter of Intent by vodafone, etc) with Vodafone India Services Pvt. Ltd.
My base location was Bangalore, when I received this offer from Vodafone and hence it was treated as relocation case and I was offered relocation allowances (economy class air fare for me and my family, household transfers + one 2 wheeler transfer, etc standard relocation allowances).

I wanted to move to Pune i.e. near to my family which is located in Mumbai and hence I provided my acceptance readily to Vodafone HR after reviewing all the content of it (location, CTC, relocation allowance and other details) and then resigned from my current organization where I was to serve 60 days of notice period.

Date on which I received my letter of intent from Vodafone – 27th October 2015 (time – 12:03 PM)
Resignation date with my current organization – 27th October 2015 (later in the evening – 8:28 PM)

Post my resignation, I informed Vodafone HRs and Consultancy person confirming my last working day and resignation email copy.

After that, I completed all pre-joining tasks (air tickets booking, medicals, preparation of household goods and bike transfer). I kept Vodafone HRs and consultancy folks informed about the same in time to time manner.
Later after serving 59 days of my notice period and finishing up all last day formalities (just one day before) Vodafone HR called me up informing joining location is going to be 'Bangalore' and not pune. Same was printed as 'Pune' due to a typo mistake.

I received this email and a call on 24th December 2015 at about 5 PM in the evening whereas my last working day with my current organization was to be 25th December 2015. She also mentioned if I wish to join confirm the same by EOD itself i.e. 24th December 2015.

During telephonic discussion when I asked them how come they get to know such a big mistake on very last moment they just waived off the topic stating it was a typo error and they accept their mistake. One of HR from Vodafone also mentioned during telephonic discussion that all the expenses incurred (air tickets, preparation for household good transfer, etc) and considered as financial loss now, will be taken care by Vodafone.

Even Peoplefy consultancy person couldn’t do anything as for them client’s words were ultimate words.
After thinking a lot, going thru a lot of mental agony and seeing Vodafone HRs way of communication, I decided not to join them at Bangalore location as my main intent for this change and accepting the offer was go near my home town along with a better opportunity.

After all this incident now Vodafone HR team stated Vodafone is not liable to compensate for the financial loss that is incurred due to their so called typo error in offer letter besides my suffering and mental agony.

I was so happy to get a job near my home that, I didn’t even opt for a single call from other companies for Bangalore location, which would have definitely given me better compensation seeing this offer in hand.

Whatever may be the case, I want Vodafone to pay for my financial loss which incurred due to their typo error mistake.
I have sent them several emails stating the nature of expense (more than Rs. 7500 as expenses towards relocation preparation and in completing pre-requisites for joining Vodafone), thoughI am not seeing a positive response rather no response except one where HR manager stated they are no liable for such re-imbursement.

If Vodafone/their HR are not liable to pay for expenses incurred due to their mistake, who should be paying it??????????
Besides, there were 4 HRs (including consultancy person) involved in this over all process of recruitment and how come all of a sudden they realized their mistake on second last day of my notice period. I want them to fully compensate for my financial loss + for my suffering and mental agony.

Vodafone office details

Vodafone India Services Private Limited
Wing – 3, Cluster – D, EON Kharadi Infrastructure Pvt. Ltd., IT & ITES,
Special Economic Zone, Plot No.1, Survey No.77,
Kharadi Knowledge Park, MIDC Kharadi,
Pune – 411014.
T: +91- 20 – 7127 4000
F: +91- 20 – 7127 4223

Consultancy website - www.peoplefy.com

Regards,
Tushar Borole
Mobile: +91-[protected]
Email- [protected]@gmail.com

— forwarded message — from: amit verma
Date: tue, jan 12, 2016 at 12:23 pm
Subject: unnecessary service barred 98*23
To: sunil. [protected]@vodafone.com, naveen. [protected]@vodafone.com, appellate. [protected]@vodafone.com, nodal. [protected]@vodafone.com, vishal. [protected]@vodafone.com, corporatecare. [protected]@vodafone.com, vodafonecare. [protected]@vodafone.com


Dear team,

I am amit kumar verma, and my vodafone number 98*23. My current uses unbilled amount is 401.90 and my credit limit is 600 beyond this i have received message from your side my credit limit exceed and right now i am suffering self and my office work also with unable to do any call on urgent basis related to office work due to my services is barred and i called 2-3 times on your customer care number 198 and [protected] then after don't have any manner in your executive how to entertain or how to resolve problem they only know how to leave customer because they told me pay unbilled amount then after my service it active but i have already pay advanced amount rs. 377.35 in vodafone account.

I have no time to call in your customer care again and again and told them my problem in my office hour's.

During from my number activation to till now i am suffering and suffer my office work from many problem due to your bad service so now i want to close my number or switch over on another network. I got a warring letter from my senior in office because suffer my work and i missed important conference call from my side. So now i am go for take an legal action on vodafone.

I really disappointed by vodafone. Please find attachment on behalf of proof and i request to higher officer please contact me.

I received my December billing with extra Rs 250 Charged fro some value added services which I had not subscribed. Every now & then they charge for this and the executive states that the VAS is subscribed by you which is not true.

वोडाफोन डेटा पैक की प्रॉब्लम शेयर कर रहा हूँ अगर सहमत हो तो शेयर एंड लाइक जरूर करना --------मेरे साथ ऐसी प्रॉब्लम आ चुकी है[protected]एंड किसी के साथ भी ऐसी प्रोब्लेम आ सकती है ओनली वोडाफोन कस्टमर के लिए है ... [protected] अगर किसी के मोबाइल में वोडाफोन 3G प्लान चल रहा है ओ चाहे सस्ता हो या महगा हो. Exemple के लिए ... 500, 1000 और 1500 ... का प्लान चल रहा है ... अगर इस प्लान के ऊपर कोई other बन्दा 8RS का 2G प्लान दाल देता है तो आपका ... प्रीवियस प्लान डीएक्टिवेट हो जायेगा एंड 8rs वाला 2g प्लान एक्टिवटे हो जायेगा १ दिन के लिए 35MB डेटा पैक मिलेगा. अगर आप फिर कस्टमर केयर से बात करेंगे तो कोई सलूशन नहीं मिलेगा. तो ये प्रॉब्लम मेरे साथ हो चुकी है तो आप लोग इस प्रॉब्लम के बारे में जान ले... एंड किसी बोडफोने कस्टमर का नुकसान कराना चाहते है तो 8rs का प्लान किसी के वोडाफोन मोबाइल में दाल दे ...तो ओ परेसान हो जायेगा एंड कस्टमर केयर हेल्प नहीं करेगा तो ... ओ बन्दा फिर दुसरे नेटवर्क में चला जायेगा तभी... वोडाफोन ये प्रॉब्लम सॉल्व करेगा... [protected] Plz जादा से जादा लोगो को बताये ये प्रॉब्लम ...

Dear sir, my no is[protected].the internet data plan is activated in my no. Without my permission. So please rectify my mobile bill and reverse the data plan witch is rs499.please take necessary action. Thanks.