Vodafone India Complaints & Reviews

I have applied for mnp of one sim from reliance on 14/12/15 from 1/1/16 my reliance sim deactivated but vodafone network show register fail till today. I visited vodafone store various times but every times they said to me that within 2/3 days it will activate. I really feel so much problem cause it is my permanent no. My altarnate no is [protected].kindly help me .

Sir, On 10th Jan 16 my number was showing best offer "recharge with Rs. 28/= and get Local and STD @ 35p/pm for 28 days and for double validity again recharge with Rs. 7/=. Same recharge was done by me. Then I want to know where is my fault. I am not getting the my benefit. If offer was changed then why it was showing in best offers in my number. It is the fault of your company then why should I suffer. I want same offer which I recharged. Local STD @ 35p/pm with validity of 56 days.

I want to disconnect and deactivate my postpaid service - Vodafone

dear sir/mam,
i am requesting you to plz disconnect n de activate my postpaid service as soon as possible.
[protected] its my no
plz take care of my complaints as soon as possible

urs thankful
GHANSHYAM

I have my DND activated on my number. In-spite of that I am receiving unwanted business calls. Yesterday they called about converting my prepaid number to postpaid. I asked them to call me back today in the morning and when I declined they were using abusive languages. the numbers from where they called are :- i) [protected] ii) [protected]

I filed two complaints about my issue but still I got no response from them. I was recharging my Vodafone number with Rs. 145 online through the Vodafone App. It went unsuccessful and now Vodafone executives are refusing to refund my money. Please Help. My number on which the recharge was unsuccessful was [protected].

Dear Sir/Madam, I am Kirti RaviPrasad Roy and i am using your Post paid Connection. My contact number is [protected]. The package that i am currently using is Red 499_Individual . This regards to my Vodafone Bill no[protected] dated 9/1/2016. The bill that i have received reflects two additional Net pack of 1GB Red 3G and 3GB Red 3G which i never chose for this billing cycle. On discussing with you Customer Care Executive i was told that the same have been auto renewed which is absolutely unacceptable to me as i have never given my consent to it and also never chose any renewable option. You have charged Rs 250 and Rs650 respectively for the same. Please drop the two charges immediately from the Bill as i am not going to pay for this and will only pay my Rental of Rs 499/- . Kindly do the needful and update me regarding the same. Thanks and Regards, Kirti Roy Mob No - [protected]

Dear sir, I am a customer of Vodafone connect 299 pospaid plan, I usually get bill of 345 but I was surprised to find out that my January bill is 399 in which they have charged 40 rs for vas download ie Vodafone delights_md_rs_40, I don't know what is that and I never downloaded on the given date. Kindly let me know about this.

We have seven corporate no. [protected] to 07. out going calls are blocked of [protected] and bill are very high paln is Rs 350/- rental. want to port all no.s pls do the needful

I did port request than after call came from your side & give me plan for data pack of Rs 246 3G 2GB & also give RS197 1GB 3G month free but any plans is not activated

On 12/17/2015 2:52 PM; From: bm.[protected]@ictonline.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: [protected]@rediffmail.com; ; Subject: new wifi connection [protected]; New connection of wifi ( Turbo), I went to Greenpark Vodafone center. I met Mr Ashish and he given postpaid plan application. Next day while submitting the document I asked him to provide prepaid plan. but he refused to do rudely after collecting the 250 Rs and dongle charge of 1950 rs.( even I told him to I don’t need 250 rs deposit charges) Then I requested him to provide prepaid sim and then he provided sim containing the phone no [protected] and Sim number[protected]-54441-9 on 15/12/201. After 2 days due non activation of Sim I met Mr Ashish once agin( today), he told me that i have not submitted the document and provide me once again. I really upset with behavior Mr Ashish. Now tell me what I have to do for activation of My sim. even The customer care executive replying with standard format without solution. they are asking postpaid sim to get my money back. the prepaid sim issued to me and non active from 30 days. Now they are not ready to return back my money having big fault with them Thanks and regards B M Girish

My vodafone mobile no [protected], that without internet connection. I have taken this plan. Every months I am receiving internet connection charges. Several times I made complaints regarding same matter But repeatedly they are charging same.

Dear Sir/Madam My name is Kapil and I am a user of vodfone no [protected] since six years. Last year I received a message to submit my documents to use the said no. but when I approached vodafone store located at Panipat(Haryana) they refused to accept the documents saying we can only issue the said no. as postpay if you want.I requst them a lot but they refused and issued the same no. to me as postpaid. After four months I converted my no. from postpaid to prepaid connection and since then using the same no. Again this year I received the same message and when I approached the vodafone store they gave me same response and saying we can issue only pospaid no. to you if you want we can issue. This no. is very important to me as I am a student and I have mentioned this no. everywhere including my job application forms. I request you to please help me.

Hi I have raised my complaint regarding DEC15 month rental discount because of non service availability due to flood. Vodafone accept there is no connectivity for vodafone customers during the first 10 days. When i contacted vodafone through there nodal team(docket number[protected]. this the below reply i got "Chennai has suffered its worst downpour in over a century. The devastation that followed the rains has been unprecedented. We were severely affected too as an organisation with our staffs stranded, marooned by the floods like a large number of Citizens of Chennai were. The flooding caused severe damage to a lot of our equipment & sites. Our team has worked round the clock & restored majority of the network to re-establish connectivity across Chennai. At Vodafone, customized resolutions are put forward after understanding the customer’s requirement. However, we regret to inform you that your claim on rental reversal cannot be resolved to your satisfaction. " I have asked for waiver of rental or discount in rental as there is no service. why should i pay for non availability of service, because of flood we become stranded and unable to contact any one for 1 week. but they are not giving the waiver. Am i asking anything wrong here? check my bill during the flood affect time dec 2 to dec 7 no call or data usage will be there. My numbers are 1.[protected] 2.[protected] 3.[protected] plz take appropriate action on this and help me getting the rental refund.

I was recharging my Vodafone number with Rs. 145 online through the Vodafone App. It went unsuccessful and now Vodafone executives are refusing to refund my money. Please Help. My number on which the recharge was unsuccessful was [protected]

Hi My name is Shushil kumar have purchased a new prepaid connection number[protected] yesterday from vodafone executives at our office premises and provided my DL and photograph taken by them in phone in sec 58, Noida.I was promissed that the connection would be activated by today morning but been more then 24 hrs and not even document has been submitted by them.I have submitted all the documents to him and recharge fee 111 Rs. I have conatcted the vodafone customer care and as per them form is pending and asking me to visit vodafone store. As i have already provided what i was requested from the vodafone excutive and that person has all the documents in digital form.so why there is a needto visit the store. I have given my docments and the executive has thta and if he has not provied the docs then why he has taken that.If he misuse my documents who will be responsible, definately i am not?. Regards Shushil

Dear sir my name Ravinder kumar.
My mob.no.[protected]. This no.bill is 775rs. And I pay this bill 775rs.online payment by paytm 7dec.2015. But this bill not update my Vodafone no.[protected].because it bill payments not sending by paytm. Now my Vodafone no.stopped. and I lost my bill transaction id.because I selling my phone .and buying new phone. So pls update my Vodafone no.[protected] bill 775rs. And send me my transaction id.my mail id ([protected]@gmail).

While visiting to Jaipur on 26th December 2015 some NAMKEEN pack was activated automatically & Rs. 15 was deducted from my account. 7 days back when I did recharge again Rs. 35 deducted from my account. Can someone help me that how can I get my money back.

DND is active on my mobile no-+91 [protected], still received promotional message from vodafone itself. This is absurd & it should be stopped. Further, promotional call is also getting from following number. 1) +91 [protected] 2) +91 [protected] 30 +91 [protected]/93 This is to be stopped on immediate effect, I am not interested in any scheme further. What ever I had taken is sufficient for my usage.

Hi, i am using vodafone internet plan of 2g . activate this plan on 13 december. and my data finish in only 13 days. i ask him they send me detail of data usages. but my issue is if my data connection is on and i m not seeing any app how can they charge me in mbs if i can open any page it will be in kbs not in mbs . i send mail to his up(e) nodal officer and grievance officer but they are not cooperative at all. i need help from trai they are saying to me it is my mobile fault. i hope i will get positive response from trai i m sending u my emails please find the attachment below Thanks & Regards GOVINDA TRIPATHI [protected] nodal.[protected]@vodafone.com Govinda Tripathi 12/29/15 to nodal.upe Hi, My number is [protected]. I am using Vodafone from many years. I m not happy with your data charges. I recharge 171 data plan on 13 December within 16 days 1GB data finish. I am extremely unhappy with it. I want full information about data charges. Please do it as soon as possible otherwise i will think for other options. I am expecting you will reply me in next 24 hrs. Regards Govinda Tripathi Govinda Tripathi 12/30/15 (13 days ago) to Appellate.Upe Hi, Yesterday i send this email to your nodal officer but i didn't get any response from there If you are not ready listen my issue i have other option but because of so many years i m using your network that's way i don't want to use other option. But sorry to say if my problem not solved in next 24 hrs. i will do port or send this email to T.R.A.I. Regards Govinda Tripathi [protected] appellate.[protected]@vodafone.com 12/31/15 (12 days ago) to me Dear Mr. Tripathi, Thank you for your email dated 30/12/2015 regarding data usages related to your Vodafone number [protected]. We sincerely regret for the inconvenience caused to you. As discussed on call on 31/12/2015 on your number [protected] we have informed you that as per our system you have consumed 1GB 2G data in the recharged Rs.171 on 13/12/2015. Data usage details are attached with this mail. Please find the attachment. You can check your data balance by sending sms DATA BAL to 199 ( toll free ). Download are chargeable as per content specific and depend upon the website. Default charges for internet surfing is 4p/10kb without any data pack and pack benefits are applicable when you latch on Vodafone network only. Interaction number for same is [protected]. In case you need further assistance, please do call or email us. We will do our best to help you. Happy to help, Dharmendra Kashyap Appellate Office Contact numbers For Enquiries: 199(chargeable for agent access @ 50p/3min) or +91-[protected](standard calling charges applicable) For Complaints / Requests: 198 (toll free) Fax number: +[protected] E-mail : appellate.[protected]@vodafone.com Website : www.vodafone.in Manage your Vodafone account on the go with My Vodafone app on your mobile phone. Whether it’s about paying your phone bill, recharging your Prepaid account, tracking service requests, or simply subscribing to the best offers, this app will help you do everything on the move. So go ahead and download it on your phone today! https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx On 30-Dec-15 6:43 PM; From: govinda.[protected]@gmail.com; To: Appellate.[protected]@vodafone.com; ; ?CC: ; Subject: Fwd: Issue in 171 2G internet pack; Attachments area Preview attachment data usage details.docx data usage details.docx nodal.[protected]@vodafone.com 12/31/15 (12 days ago) to me Dear Mr. Tripathi, Thank you for your email dated 30-Dec-2015 regarding data pack of your Vodafone number [protected]. We sincerely regret for the inconvenience caused to you. We tried calling you thrice on [protected] at 16.55pm on 31-Dec-2015, but your number was not answered. We would like to inform you that we have checked your account details and have found that the levied Internet Charges after the free benefits are genuine and correct and originated from your SIM card. On recharge of Rs.171/- you will get a Talk Time of Rs.3.07/-. Benefit will be 2G Data Pack : You will get 1024 MB 2G data free usage. Charges post free usage 4p/10kb. Downloading charge is applicable as per content. Threshold Balance is 20paise without Data Pack and Positive balance with Data Pack. The recharge is valid till 28 days. Recharge mode is E-top/Online/USSD You will get the confirmation of recharge within 15mins, benefit will be credited into your account within 4 hours. Minimum amount of MRP + Re1 is required to activate this plan via USSD keyword for activation code. Pack Benefits are applicable when you latch on Vodafone network only. Charges post free usage 4p/10kb. Downloading charge is applicable as per content. To Check Free MB dial *111*6*2# toll free Pack Benefits are applicable when you latch on Vodafone network only. You can check more details of data packs on: Website: www.vodafone.in Interaction ID for the same is [protected]. In case you need further help, do call or email us. We will do our best to help you. Happy to help, Anu Tiwari Nodal Office Contact numbers Vodafone Care : 199 (chargeable for agent access @ 50p/3min) or +91 [protected](standard calling charges applicable) For Complaints / Requests: 198 (toll free) Nodal Officer : +91- [protected](Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +[protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in Manage your Vodafone account on the go with My Vodafone app on your mobile phone. Whether it’s about paying your phone bill, recharging your Prepaid account, tracking service requests, or simply subscribing to the best offers, this app will help you do everything on the move. So go ahead and download it on your phone today! https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx On 12/30/2015 6:26 PM; From: govinda.[protected]@gmail.com; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: Issue in 171 2G internet pack; Govinda Tripathi Jan 4 (8 days ago) to nodal.upe Hi, I am not satisfied with your data details i started doing other process. Today i got port number. You are charging data without use if i just on the data connection. company charging data usage. I am thinking for some legal process as well Regards Govinda Tripathi [protected] Govinda Tripathi Jan 4 (8 days ago) to Appellate.Upe appellate.[protected]@vodafone.com Jan 5 (7 days ago) to me Dear Mr. Tripathi, Thank you for your email dated 04/01/2016 regarding data pack of your Vodafone number [protected]. We sincerely regret for the inconvenience caused to you. As per our discussion on 05/01/2016 at 11.00 AM we have informed you that we have checked your account details and have found that the levied Internet Charges after the free benefits are genuine and correct and originated from your SIM card. Charges post free usage 4p/10kb. Downloading charge is applicable as per content/site. Threshold Balance is 20paise without Data Pack and Positive balance with Data Pack. To Check Free MB dial *111*6*2# toll free. Pack Benefits are applicable when you latch on Vodafone network only. Interaction number for same is [protected]. We appreciate your patience and support for same. In case you need further assistance, please do call or email us. We will do our best to help you. Happy to help, Anu Tiwari Appellate Office Contact numbers For enquiries: 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For complaints/requests: 198 (toll free) Fax number: +[protected] E-mail: appellate.[protected]@vodafone.com Website: www.vodafone.in Manage your Vodafone account on the go with My Vodafone app on your mobile phone. Whether it’s about paying your phone bill, recharging your Prepaid account, tracking service requests, data usage or simply subscribing to the best offers, this app will help you do everything on the move. So go ahead and download it on your phone today! Link to download My Vodafone App: https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx On[protected]:08:13; From: govinda.[protected]@gmail.com; To: Appellate.[protected]@vodafone.com; ; ?CC: ; Subject: Fwd: Re: Issue in 171 2G internet pack; Click here to Reply or Forward 3.22 GB (21%) of 15 GB used Manage Terms - Privacy Last account activity: 14 minutes ago Details People (2) appellate.upe Add to circles Show details

Dear sir i am arman rizvi my vodafone number is [protected] and my problem . 26/12/2015 ko my number pe tube world scheme activate hui and mere 26/12/2015 ko customer care se call pe bat hui balance refund karne ke, 26/12/2015 ko mere number pe message aya ?( dear customer your waiver of rs 35 against the service tube world has been processed and will be updated in your account today) or uske bad 29/12/2015, 03/01/2016, 08/01/2016 in dates ko mere bat customer care se (akash, dinesh, rahul team leadre ) in se bat hui or sabhe ne ye kaha k balance refund kar dia gaya hai 24 hours me account me show karega or abhe tak nhe aya, or aj 12/01/2016 ko nagender, surya, or head anshuman se bat hui to kaha ke balance refund nhe hoga plz mera balance refund karaye or mere pas sab detail hai jo vodaone se message kme aye hui h plz