Vodafone India Complaints & Reviews

Respected forum, I would like to file a complaint against Vodafone. I was using a Vodafone SIM card and my number was +91 [protected]. I had received a call from one of their agencies in the last week of September regarding a scheme about transferring from prepaid to post-paid. The name of the executive assigned was Viraj. The number from which Mr. Viraj had contacted me is +[protected]. The scheme he had offered me was 299/- plus taxes this scheme included a data package of1GB 3G after crossing this limit it would be unlimited 2G for the first 3 months and 800 mins local, STD & landline calls. My billing period began from 4th September 2015. Due to some of their technical error my scheme was not uploaded and my first bill generated was of 2700/-. After I went to their corporate office at Lower Parel where they had noted my complaint. My services were obstructed for a brief period of time due to which my work had to suffer. After a 12days of disrupted services and negotiation my bill was brought down to 628/-₹. I paid my bill in cash at their Vodafone store in byculla, Mumbai. After the payment of my bill I had confirmed it with Mr. Viraj and the Vodafone store attendant Byculla branch that it was their technical error which has now been rectified and that I shall receive the services and benefits as promised. But sorry to say I faced similar situation in the very next month due to which Vodafone disconnected my number even after several of my visits to their corporate office in Lower Parel. The bill they have charged me with for the 2nd month from 4th October 2015 to 4th November 2015 was 1900/-₹. I have been getting calls from their agents threatening to file a law suit and press charges against me unless I pay my dues. I would request you to accept my complaint as they have not delivered the service promised to me and pressing additional charges

This Andhra Pradesh circle of this company is a joke: 1) Firstly the bill is delayed by 2-3 months 2) Secondly, there are a host of spurious charges they levy on you 3) Thirdly, they do not send you the bill. And when you ask for it they send it on the 7'th of the month and ask you to pay all the wrong charges by the 12'th of the month. 4)There is no customer service at all. It is a sham that they have put up. 5)You mail to all the concerned company individuals and all you get is "babaji ka thullu"

Dear Sir / Madam, call history of prepaid mobile number i want to get call and sms history of a vodafone prepaid number i.e., [protected] kindly mke it as soon as possible on my email id,

I using Vodafone Sim for past 3 year. Every month they increasing the rate cutter of Internet. I am going to change network. Please give me solution for my problem. My number was [protected]

I, M.A.Ameerudeen Ameer Jewllers having following connection in Vodafone 1) [protected] 2) [protected] 3) [protected] 4)[protected] 5) [protected] From past 9 years In which bcoz of surgery of my wife I forgot to pay three months pay to one of my mobile no [protected] from three months . When I came back to my home town I contact your executive mr sheik ( his mobile no +[protected]and asked him to pay the balance for my above mobile number from 1 st December 2015. He asked to wait for his mail approvel. I remember him every two days. But your cruel official sold that mobile number to third party for bribe from past ten days without any information to me. It's UNJUST TO ME SO PLS TAKE MU COMPLAINT AND GIVE ME JUSTICE FROM M.A.AMEERUDEEN AMEER JEWELLERS 71 WEST CAR STREET TIRUNELVELI TOWN TAMIL NADU

I am Vodafone postpaid ([protected]) customer.they told myself activated model mania pack and deducted 35/week for last 3 weeks. But my best knowledge i didn't activated that and i didn't get any benefit from that activation.so kindly sort out this issue

My Vodafone number is on Full DND despite that I am on daily basis receiving Marketing calls and SMSs. Marketing People always says that they do not see my number on DND list. I made so many complaints to Vodafone stating that I am receiving these calls, instead of giving me a solution they asked me to provide caller details like number, date, time and content of call or sms. I provided them for continuous 4 months but despite that they are not providing me a solution. I believe Vodafone is just making fool of me and not registering my number on DND and not interested in providing me a permanent solution. Could anyone help me with this and how much claim I can make on Vodafone for getting disturbed atleast 10 times in a day?

Sir my vodafone postpaid number is [protected] I've contacted Vodafone store and had told to deactivate this number but they haven't deactivated it yet they are not Even refunding my 500rupees deposit amount please respond I'm from Mysore Karnataka Vodafone store2 Mysore These Vodafone people are extending deactivation dates please deactivate this

I live in barwala. We all family members have vodafone no. But here is some problem. In our home no vodafone network coverage. When i went in vodafone store(hisar) dabra chowk then they directly say port your no. In another company. Let's how cheap service of vodafone.

I Shailesh Pathak having Vodafone postpaid [protected] received Dec month bill amount 2948₹ in this 2104₹ is charged as roaming charges but I have requested on 9/12/2015 to activate roam life home service. But they didn't activated this service, I have talked to Cust. care executive on that day. Vodafone is not ready to refund. Pl do needful.

With out my knowledge main balance Rs.103 money debited from my mobile number [protected], I've said to customer care they saying unnecessary reasons, I can't accept this issue, I am using 6 years in this net work

I Bought a Postpaid sim card from Vodafone store T-nagar Near joyalukas at timer i told the sales person about my job timing and i told to take my comp land line number as my alt number for verification they did not do it At the field verification person can locate my place. He has updated as he tried calling my number and it was switched off so verification failed. Hence they blocked my out going cal without any info. I went to VF store the person who spoke to was not ready to sit and hear my complaint after subscribing. I faced internet problem they was hitting like a foot ball after 5days i got activated my internet. With in few days my call and internet was blocked again cos of the verification. They was no one to help me.they told me to come after three days for process. I was not able to go on the day cos i did not get permission in my office so i went on 7/1/16 they told to pay the amount and cancel the number and get new one that will take another 4days.i asked for nodel number in store he did not give me he told me to take it from the internet. if i have to go to the store i have to take two hour permission from office and keep my work pending. I tried calling the nodel they did not even answer my call i was holding the call for more than 15mins on 8/1/16.

I have switch my Number from Idea to vodafone and vodafone has got disconnected my number without any intimation and i am suffering from huge business loss due to number suspended.

Dear concerned, I had lost my I phon appratus around Dec 25 due to which I had to get my sim blocked. This no. Belongs to Up East lko but after my recent marriage I have shifted to bareilly Up West Since last 5 days I have been taking rounds of Vodafone store bareilly at civil lines, they issued a sim took all the documents as reqd or askd by them. But no one is ready to activate my Sim. I am outside my city in a new place and m totally cut off with my connections Every time I go to d store they are like mam it will take time today tomorrow day after etc etc, today is the 5th or 6th day I dun understand Wat is wrong with u all, I have been holding this no. In the name of gurpreet kaur since 8 or more years nw. I pay my dues in time n have been loyal to this brand for so long Wen I can the customer care they keep giving me more n more dates every nw n then And also u ppl keep fighting between up East and west and u make the customer suffer so badly like this in ur East West non sense It's been so many days n we are not even informed if any documents are pending or whatever I mean hw much time it takes to activate one sim for my no. I have got the bill on my email for amount due but v timely but then y d hell shud I bother to pay the bloody bill with ur internal fights n non sense for one activation of sim Kindly take strict action and get my No. activated at the earliest possible or else I will keep escalating this matter Stop making ur customers suffer like that Nw no one will visit that civil lines store in bareilly, The lady there is just making a fool o[censored]s every day. I want my no. Activated Contact me on [protected] Waiting for v urgent revert

I am use the Vodafone sim card from 8 to 9 years. now this sim card is damage that's why i went to Vodafone office in amravati main branch at rajapeth by dated 01/01/2016. i submitted there my documents and default sim card. they change the sim card by new sim card and told me your no. is started by 2 days. but still my no.doesn't start. and its my permanent official no. that's why i am facing many problem. and i am dealy going to Vodafone office and dealy they told me, your no.start in end of the day. now what can i do ???

Hello, I am facing lot of issues with vodafone company. I have my prepaid connection of vodafone ([protected]) and then vodafone sales team asked me to convert prepaid to postpaid and explained me how it benefited to me around 2 months back. After listening the benefits i converted my connection from prepaid to postpaid. Now, the problem started. Salesperson, Rafique, has mentioned few things which i didn't get. If we listen call recording, made on 11th November, we can clearly justify it. Apart from that i called atleast 5-6 times calls and explain them my problem but nothing worked out. after that i complaint this thing to nodal but then again no resolution. Each time i discuss my problem, i will take around 30-40 mins and vodafone company just wasted my valuable time and didn't resolve the problem, Again after first bill, i got frustrated and asked them to discontinue my service with them but they told after 90 days only i can change the service provider. and then they have told that they will give me minor benefits with my existing plan because i faced so much problem. You can listen this conversation also made on 9th December. 1 month went and again i didn't get benefits what they have committed to me 2nd time. So in total, i atleast talked with customer care for more than 300 minutes in one month and didn't get any result. Vodafone has wasted so much of my valuable time and i want they will pay me 10000 Rs for my time, mental stress and for false commitment. Please look into this issue and help me to get out of this stress. Note- My brother and father also using vodafone connection and they are also facing different issues. So i am assuming many other customers are facing issues with this company and they just make an adjustment and do not raise the voice against such companies. So please take a strict action again this company if you find customer is right. Thanks

I have been activated low call rate plan 78 rs for 90 days on dated 13.11.2015 on my mobile no [protected]. starting i have 30p/min call rate but today it costs high. please look into matter & solve it as soon as possible

I requested for post paid to pre paid by depositing all bill and sim on 26 dec 2015 with all supporting id proof. Issued with new sim immediately with assurance to activation in 24 hrs. Yet my sim not activated. Approach ed to office 5 time and resubmitted proof thrice. Mention that post was existing on same id. But your rep says id proof invalid. I was to pay credit card bill and booked 2 tickets against same no. Due non activation of sim i had to cancel my tickets got 2000 loss also intrest incurred on credit card. Following consumer forum for compensation

Sir, I'm here to complaint about the cell phone tower which is in residental area and close by my building which is causing a lot of noise and radiation which is hazardious and very close to residental buildings nearby when contacted the owner they say do whatever you can we' cannot help you.please look into the matter.the images i took are from my room's window its that close by Address.5-1-592/A TroopBazar, Syed jung lane abids, hyderabad contact:Rahul, [protected]

Several Times I requested Vodafone india to activate the DND service on my mobile number. Every time they say that DND is active on my mobile but still I am receiving promotional calls and Messages. Please refer email communication below. They just send one formatted email. [protected] Forwarded message[protected] From: Pramod Chopade Date: 8 January 2016 at 10:54 Subject: Re: Full DND service not active [protected] To: "corporate [protected]@vodafone. com" Still I am receiving meseages please resolve the issue On Jan 8, 2016 2:13 AM, wrote: Dear Sir/Madam, Thank you for your e-mail dated 0601/2016, regarding activation of DND service for your Vodafone mobile number [protected]. With regard to your request, we wish to inform you that, DND service has already been activated on the above number w.e.f.[protected] It will take altogether 7 working days to complete the registration of DND and subsequently get you number updated on NCCP (National Customer Call Preference) registry. We would like to inform you that in spite of being registered for the DND service; you may continue to receive calls/ SMS from Telemarketers who are not registered on NCCP.] Please note reference number[protected] for your future correspondence. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Shailesh Vodafone Corporate Relations Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For any complaints call 198 toll free helpline. E-mail: corporate.[protected]@vodafone.com Website: www.vodafone.in Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”. On 1/6/2016 10:45 AM; From: meet.[protected]@gmail.com; To: corporate.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Full DND service not active [protected]; Again robotic answer. I am still recriving messages plz..activate DND On Jan 6, 2016 10:22 AM, wrote: Dear Sir/Madam, Thank you for your e-mail dated[protected], regarding activation of DND service for your Vodafone mobile number [protected]. With regard to your request, we wish to inform you that, DND service has already been activated on the above number w.e.f.[protected] It will take altogether 7 working days to complete the registration of DND and subsequently get you number updated on NCCP (National Customer Call Preference) registry. We would like to inform you that in spite of being registered for the DND service; you may continue to receive calls/ SMS from Telemarketers who are not registered on NCCP.] Please note reference number[protected] for your future correspondence. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Snehal Verma Vodafone Corporate Relations Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For any complaints call 198 toll free helpline. E-mail: corporate.[protected]@vodafone.com Website: www.vodafone.in Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”. On 12/31/2015 3:39 PM; From: meet.[protected]@gmail.com; To: corporate.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Full DND service not active [protected]; Dont send formatted emails. Just resolve my issue. On Dec 31, 2015 3:28 PM, wrote: Dear Pramod, Thank you for your e-mail dated 26/12/2015, regarding activation of DND service for your Vodafone mobile number [protected]. With regard to your request, we wish to inform you that, DND service has been activated on the above number w.e.f. 26/12/2015. It will take altogether 7 working days to complete the registration of DND and subsequently get you number updated on NCCP (National Customer Call Preference) registry. We would like to inform you that in spite of being registered for the DND service; you may continue to receive calls/ SMS from Telemarketers who are not registered on NCCP.] Please note reference number[protected]for your future correspondence. Pramod, A simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like: • Review, compare, change talk plans • Activate / deactivate Value Added Services • View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) and • Analyze and pay bills online Register on My Vodafone by clicking on the following link - https://www.vodafone.in In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Rahul Vodafone Corporate Relations Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For any complaints call 198 toll free helpline. E-mail: corporate.[protected]@vodafone.com Website: www.vodafone.in Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”. On 12/26/2015 9:29 AM; From: meet.[protected]@gmail.com; To: corporate.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Full DND service not active [protected]; Ashish, Dont give me fornated answer. Please refer attached screen shot. DO YOU UNDERSTAND WHAT I ASKED. :@ I WANT FULL DND ON MY MOBILE I HAD ACTIVATED IT SINCE MONTHS THEN ALSO I AM RECEIVED MESSAGES. Do ready mail before sending reply. Thanks Pramod On Dec 26, 2015 4:01 AM, wrote: Dear Mr. Chopade, Thank you for your e-mail dated 23/12/2015, regarding DND service for your Vodafone mobile number [protected]. With regard to your query, we wish to inform you that, Vodafone number mentioned above was not registered on DND (DO NOT DISTURB) service. We wish to inform you that, as per new UCC (Unsolicited commercial communication) policy, you can opt for Full DND or Partial DND service Full DND: Is where no commercial call or SMS will be allowed by the registered telemarketers Partial DND: Is where only SMS Promotions as per the below category will be allowed by registered telemarketers, however commercial calls will be allowed You can choose from below categories: Option 1: Banking/Insurance/Financial products/credit cards Option 2: Real Estate Option 3: Education Option 4: Health Option 5: Consumer goods and automobiles Option 6: Communication/Broadcasting/Entertainment/IT Option 7: Tourism and Leisure For Activation of Full DND, you can send SMS as START 0 to 1909(SMS /call to 1909 is toll free) and For Partial DND option, you need to send SMS as START 1 to 1909, (In case you wish to receive SMS only for Banking/Insurance/Financial products/credit cards) If you need SMS from more than one category then you can send SMS as START 1, 3, 7 to 1909 You can place a request for activation by calling 1909 also. It will take altogether 7 working days to complete the registration of DND and subsequently get you number updated on NCCP (National Customer Call Preference) registry. We would like to inform you that in spite of being registered for the DND service; you may continue to receive calls/ SMS from Telemarketers who are not registered on NCCP.] Please note interaction number[protected] for your future correspondence. Mr. Chopade, a simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like: • Review, compare, change talk plans • Activate / deactivate Value Added Services • View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) and • Analyse and pay bills online Register on My Vodafone by clicking on the following link - https://www.vodafone.in In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Ashish Rakh Vodafone Corporate Relations Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For any complaints call 198 toll free helpline. Fax number: +91-[protected] E-mail: corpcare.[protected]@vodafone.com Website: www.vodafone.in Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”. On 12/23/2015 10:44 AM; From: meet.[protected]@gmail.com; To: corporate.[protected]@vodafone.com; ; ?CC: ; Subject: Full DND service not active [protected]; Hi, I have activated full DND service on mobile. Then also i am receiving promotional calls and messages. For example : message below. YFC Celebrates The JOY OF Christmas!! Buy Any Gym Memberships & Get Flat 40% OFF. Limited Period offer. Hurry Enroll now Call.[protected] Another. Get Cash Back Flat Rs.300, 800&2000 on Purchase Mobile Rs7500to 19999, Rs20000 to39999, Rs40000 Above.Wish U Happy Christmas New Year 2016 BIG BOSS 27813781 T&C There are almost 20 to 30 msgs and 3 to 4 calls I receive daily please take action on this. I DO NOT WANT THIS TO BE REPEATED AGAIN AND AGAIN. SEVERAL TIMES I CALL CUSTOMER CARE THEY TELLS ME I AM ON FULL DND. IF I AM ON FULL DND WHY THESE MSGS THEN.