Vodafone India Complaints & Reviews

Dear concerned, I had lost my I phon appratus around Dec 25 due to which I had to get my sim blocked. This no. Belongs to Up East lko but after my recent marriage I have shifted to bareilly Up West Since last 5 days I have been taking rounds of Vodafone store bareilly at civil lines, they issued a sim took all the documents as reqd or askd by them. But no one is ready to activate my Sim. I am outside my city in a new place and m totally cut off with my connections Every time I go to d store they are like mam it will take time today tomorrow day after etc etc, today is the 5th or 6th day I dun understand Wat is wrong with u all, I have been holding this no. In the name of gurpreet kaur since 8 or more years nw. I pay my dues in time n have been loyal to this brand for so long Wen I can the customer care they keep giving me more n more dates every nw n then And also u ppl keep fighting between up East and west and u make the customer suffer so badly like this in ur East West non sense It's been so many days n we are not even informed if any documents are pending or whatever I mean hw much time it takes to activate one sim for my no. I have got the bill on my email for amount due but v timely but then y d hell shud I bother to pay the bloody bill with ur internal fights n non sense for one activation of sim Kindly take strict action and get my No. activated at the earliest possible or else I will keep escalating this matter Stop making ur customers suffer like that Nw no one will visit that civil lines store in bareilly, The lady there is just making a fool o[censored]s every day. I want my no. Activated Contact me on [protected] Waiting for v urgent revert

I am use the Vodafone sim card from 8 to 9 years. now this sim card is damage that's why i went to Vodafone office in amravati main branch at rajapeth by dated 01/01/2016. i submitted there my documents and default sim card. they change the sim card by new sim card and told me your no. is started by 2 days. but still my no.doesn't start. and its my permanent official no. that's why i am facing many problem. and i am dealy going to Vodafone office and dealy they told me, your no.start in end of the day. now what can i do ???

Hello, I am facing lot of issues with vodafone company. I have my prepaid connection of vodafone ([protected]) and then vodafone sales team asked me to convert prepaid to postpaid and explained me how it benefited to me around 2 months back. After listening the benefits i converted my connection from prepaid to postpaid. Now, the problem started. Salesperson, Rafique, has mentioned few things which i didn't get. If we listen call recording, made on 11th November, we can clearly justify it. Apart from that i called atleast 5-6 times calls and explain them my problem but nothing worked out. after that i complaint this thing to nodal but then again no resolution. Each time i discuss my problem, i will take around 30-40 mins and vodafone company just wasted my valuable time and didn't resolve the problem, Again after first bill, i got frustrated and asked them to discontinue my service with them but they told after 90 days only i can change the service provider. and then they have told that they will give me minor benefits with my existing plan because i faced so much problem. You can listen this conversation also made on 9th December. 1 month went and again i didn't get benefits what they have committed to me 2nd time. So in total, i atleast talked with customer care for more than 300 minutes in one month and didn't get any result. Vodafone has wasted so much of my valuable time and i want they will pay me 10000 Rs for my time, mental stress and for false commitment. Please look into this issue and help me to get out of this stress. Note- My brother and father also using vodafone connection and they are also facing different issues. So i am assuming many other customers are facing issues with this company and they just make an adjustment and do not raise the voice against such companies. So please take a strict action again this company if you find customer is right. Thanks

I have been activated low call rate plan 78 rs for 90 days on dated 13.11.2015 on my mobile no [protected]. starting i have 30p/min call rate but today it costs high. please look into matter & solve it as soon as possible

I requested for post paid to pre paid by depositing all bill and sim on 26 dec 2015 with all supporting id proof. Issued with new sim immediately with assurance to activation in 24 hrs. Yet my sim not activated. Approach ed to office 5 time and resubmitted proof thrice. Mention that post was existing on same id. But your rep says id proof invalid. I was to pay credit card bill and booked 2 tickets against same no. Due non activation of sim i had to cancel my tickets got 2000 loss also intrest incurred on credit card. Following consumer forum for compensation

Sir, I'm here to complaint about the cell phone tower which is in residental area and close by my building which is causing a lot of noise and radiation which is hazardious and very close to residental buildings nearby when contacted the owner they say do whatever you can we' cannot help you.please look into the matter.the images i took are from my room's window its that close by Address.5-1-592/A TroopBazar, Syed jung lane abids, hyderabad contact:Rahul, [protected]

Several Times I requested Vodafone india to activate the DND service on my mobile number. Every time they say that DND is active on my mobile but still I am receiving promotional calls and Messages. Please refer email communication below. They just send one formatted email. [protected] Forwarded message[protected] From: Pramod Chopade Date: 8 January 2016 at 10:54 Subject: Re: Full DND service not active [protected] To: "corporate [protected]@vodafone. com" Still I am receiving meseages please resolve the issue On Jan 8, 2016 2:13 AM, wrote: Dear Sir/Madam, Thank you for your e-mail dated 0601/2016, regarding activation of DND service for your Vodafone mobile number [protected]. With regard to your request, we wish to inform you that, DND service has already been activated on the above number w.e.f.[protected] It will take altogether 7 working days to complete the registration of DND and subsequently get you number updated on NCCP (National Customer Call Preference) registry. We would like to inform you that in spite of being registered for the DND service; you may continue to receive calls/ SMS from Telemarketers who are not registered on NCCP.] Please note reference number[protected] for your future correspondence. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Shailesh Vodafone Corporate Relations Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For any complaints call 198 toll free helpline. E-mail: corporate.[protected]@vodafone.com Website: www.vodafone.in Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”. On 1/6/2016 10:45 AM; From: meet.[protected]@gmail.com; To: corporate.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Full DND service not active [protected]; Again robotic answer. I am still recriving messages plz..activate DND On Jan 6, 2016 10:22 AM, wrote: Dear Sir/Madam, Thank you for your e-mail dated[protected], regarding activation of DND service for your Vodafone mobile number [protected]. With regard to your request, we wish to inform you that, DND service has already been activated on the above number w.e.f.[protected] It will take altogether 7 working days to complete the registration of DND and subsequently get you number updated on NCCP (National Customer Call Preference) registry. We would like to inform you that in spite of being registered for the DND service; you may continue to receive calls/ SMS from Telemarketers who are not registered on NCCP.] Please note reference number[protected] for your future correspondence. In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Snehal Verma Vodafone Corporate Relations Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For any complaints call 198 toll free helpline. E-mail: corporate.[protected]@vodafone.com Website: www.vodafone.in Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”. On 12/31/2015 3:39 PM; From: meet.[protected]@gmail.com; To: corporate.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Full DND service not active [protected]; Dont send formatted emails. Just resolve my issue. On Dec 31, 2015 3:28 PM, wrote: Dear Pramod, Thank you for your e-mail dated 26/12/2015, regarding activation of DND service for your Vodafone mobile number [protected]. With regard to your request, we wish to inform you that, DND service has been activated on the above number w.e.f. 26/12/2015. It will take altogether 7 working days to complete the registration of DND and subsequently get you number updated on NCCP (National Customer Call Preference) registry. We would like to inform you that in spite of being registered for the DND service; you may continue to receive calls/ SMS from Telemarketers who are not registered on NCCP.] Please note reference number[protected]for your future correspondence. Pramod, A simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like: • Review, compare, change talk plans • Activate / deactivate Value Added Services • View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) and • Analyze and pay bills online Register on My Vodafone by clicking on the following link - https://www.vodafone.in In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Rahul Vodafone Corporate Relations Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For any complaints call 198 toll free helpline. E-mail: corporate.[protected]@vodafone.com Website: www.vodafone.in Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”. On 12/26/2015 9:29 AM; From: meet.[protected]@gmail.com; To: corporate.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Full DND service not active [protected]; Ashish, Dont give me fornated answer. Please refer attached screen shot. DO YOU UNDERSTAND WHAT I ASKED. :@ I WANT FULL DND ON MY MOBILE I HAD ACTIVATED IT SINCE MONTHS THEN ALSO I AM RECEIVED MESSAGES. Do ready mail before sending reply. Thanks Pramod On Dec 26, 2015 4:01 AM, wrote: Dear Mr. Chopade, Thank you for your e-mail dated 23/12/2015, regarding DND service for your Vodafone mobile number [protected]. With regard to your query, we wish to inform you that, Vodafone number mentioned above was not registered on DND (DO NOT DISTURB) service. We wish to inform you that, as per new UCC (Unsolicited commercial communication) policy, you can opt for Full DND or Partial DND service Full DND: Is where no commercial call or SMS will be allowed by the registered telemarketers Partial DND: Is where only SMS Promotions as per the below category will be allowed by registered telemarketers, however commercial calls will be allowed You can choose from below categories: Option 1: Banking/Insurance/Financial products/credit cards Option 2: Real Estate Option 3: Education Option 4: Health Option 5: Consumer goods and automobiles Option 6: Communication/Broadcasting/Entertainment/IT Option 7: Tourism and Leisure For Activation of Full DND, you can send SMS as START 0 to 1909(SMS /call to 1909 is toll free) and For Partial DND option, you need to send SMS as START 1 to 1909, (In case you wish to receive SMS only for Banking/Insurance/Financial products/credit cards) If you need SMS from more than one category then you can send SMS as START 1, 3, 7 to 1909 You can place a request for activation by calling 1909 also. It will take altogether 7 working days to complete the registration of DND and subsequently get you number updated on NCCP (National Customer Call Preference) registry. We would like to inform you that in spite of being registered for the DND service; you may continue to receive calls/ SMS from Telemarketers who are not registered on NCCP.] Please note interaction number[protected] for your future correspondence. Mr. Chopade, a simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like: • Review, compare, change talk plans • Activate / deactivate Value Added Services • View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) and • Analyse and pay bills online Register on My Vodafone by clicking on the following link - https://www.vodafone.in In case you need further assistance, please do call or e-mail us. We will do our best to help you. Happy to help, Ashish Rakh Vodafone Corporate Relations Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For any complaints call 198 toll free helpline. Fax number: +91-[protected] E-mail: corpcare.[protected]@vodafone.com Website: www.vodafone.in Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”. On 12/23/2015 10:44 AM; From: meet.[protected]@gmail.com; To: corporate.[protected]@vodafone.com; ; ?CC: ; Subject: Full DND service not active [protected]; Hi, I have activated full DND service on mobile. Then also i am receiving promotional calls and messages. For example : message below. YFC Celebrates The JOY OF Christmas!! Buy Any Gym Memberships & Get Flat 40% OFF. Limited Period offer. Hurry Enroll now Call.[protected] Another. Get Cash Back Flat Rs.300, 800&2000 on Purchase Mobile Rs7500to 19999, Rs20000 to39999, Rs40000 Above.Wish U Happy Christmas New Year 2016 BIG BOSS 27813781 T&C There are almost 20 to 30 msgs and 3 to 4 calls I receive daily please take action on this. I DO NOT WANT THIS TO BE REPEATED AGAIN AND AGAIN. SEVERAL TIMES I CALL CUSTOMER CARE THEY TELLS ME I AM ON FULL DND. IF I AM ON FULL DND WHY THESE MSGS THEN.

I have been having trouble with Vodafone on the whole there 3G services and not network problem most of the time when i badly needed it; this problem is has been PAN India not just home circle Karnataka. Now i looked at my last couple of bills i see they have been stealing money on the name of VAS service which i have never been subscribed for it. it get it stopped or get refund i have to go pillar to post wasting my valuable time. This company has talking advantage of there customer as they would be busy in the daily routine and would not waste time to look at it for saving Rs. 200-300 a month as time for most of the is more precious than this amount. This guys also know the law in this country is not as stringent as other developed countries so they take us for a ride.

Hi sir/Madam, This is regarding discontinuation of my outgoing service of my postpaid card (Vodafone L & T corporate plan) with number [protected]. This sim was activated in around November 2015. I had cleared the bill of this card immediately on 15 Dec 2015. But still, since the morning of 19 Dec 2015 my outgoing service was being terminated. Since then I was continuously complaining regarding this issue several times. Despite of the assurance by your customer care executives, my service was not reactivated. Then on Monday 21st Dec 2015 one of your executives informed me that the bill of your one previous card is still, so we can’t resume the service of your current number. Now, I would like to bring to your notice regarding the previous sim card. This card with number [protected] (again Vodafone L & T corporate plan) was activated on 26th Aug 2015 of plan VG_MU_MV_L&T_75M & [protected]@98RS. But still I received 1st bill of amount 954.85/-. I tried to clear this discrepancy in my bill from your executives. They told me that you have activated 650 2 GB GPRS Plan. I cleared them that I haven’t activated any such plan. No one in the world is so foolish to activate two data plan at a time. So by deducting that 650/- from the billed amount I cleared the dues and requested to make that adjustment in the bill and deactivate the plan. Same I communicated to your representative in L & T. When I checked my bill the plan was being activated for the whole month. I informed your representative in L&T regarding this. He stated that it might have been mistakenly activated by the person who activated the card and not me. In the next billing cycle the same mischief happened. Then on my complaint to your customer care executive regarding this they adjusted the amount to some 834/-. Because of this mischievous billing error I again informed your executive that I am no where the culprit for the wrong plan and so I won’t pay this amount. Even then my matter wasn’t resolved. So I informed to deactivate the card and also I had mailed for the same. Inspire of this the card is still active and generating bill every month. Now, rather than solving this issue you are deactivating my current number which is not having any dues. Is this the way of resolving customer complaints?? Is this the way of serving customers?? Inspire of being continuously requested to deactivate the card why are you unnecessarily piling up the bills. Please look into this matter and resolve it on priority as because of your service I am facing too many difficulties in my personal as well as professional life. Looking forward for your positive and quick response. regards, Suryakant Kumbhar.

My vodafone sincard was block due to mistake so I want to unblock it but need PUK Code to open it. Hence its my earnest request kindly send me PUK code as soon as possible . My Email ID. [protected]@gmail.com or s.[protected]@yahoo.com. Hope you will do this much for me to continue my simcard. Thanks.

Sir i have apple 5s phone last 3 to 4 days I open a Sbi site which is not open in my phone after that I call Sbi customer care they check my issue and said that no problem in his site after that I call vodaphone but your executive said that this is third party site we aren't not responsible after that l call apple care they discussed this with their senior after that they give me solution but my problem not resolve after that they said to change my software than I again load new software from I tunes but my problem is same after that they said to change the SIM card when i change my SIM card all site includes Sbi open in my phone after that they said you phone is ok problem in you sim i again call your customer care but no one listen my problem properly they cut the phone after requesting they take my complain after that they give me time to 4/1/2016 this very long time you think all banks have holidays so how i can purchase anything on done my transactions from my bank this is very bad service i already lost my 4gb data to down load Apple software and other software or financial also lost because last for days i not doing anything from my bank this is only due to your sim or network who is responsible for this and sir please check the list of executive I call in your center and without resolving my problem why they not behave properly if you not take any action than I take illegal action for my losses Thanks My mobile no is [protected] My email id is [protected]@gmail.com

I am Bharanidharan.R my mobile number [protected] (Vodafone ) today my balance of Rs.35 deducted from my account stating that I have activated some service I am sure I didn't activat anything from my end as well as I didn't get any promotional calls as I have already registered DND services .when I called to Vodafone customer care any explained about my problem they are stating that it's been activated while browsing from my end and that are answering very unprofessional below is the deduction details I request to look into this matter and resolve ASAP ... Hello! Top Doctor Online Pack is now active on your number, as requested.This service is valid till[protected] and a 7 days rental of Rs.35 has been deducted.Your current Balance post service activation is Rs.4.872.To deactivate SMS STOP to or call 155223(toll free). Regards, Bharanidharan.R +91 [protected] [protected]@gmail.com

Dear sir, I wish to change my mobile service provider from vodafone to airtel. i have sent a message to 1900 with PORT [protected] that show the number you are requesting for porting is allocated for our internal purposes., however i have still not received my upc code after numerous attempts to enable my transfer of mobile number to airtel. kindly help in addressing this issue. regards Saha nawaz Alam Contact No-[protected]

Hello My worst experience began with Vodafone when I change my Pre-paid no. [protected] to Post paid on 4 December 2015. I am Vodafone phone customer since 10 yrs & I was very happy by using your prepaid service. I was submitted all my documents to Mini store at Hyalij International, Shop no. 5, Tilak Nagar, Chembur, Mumbai. After submission of all my documents my no. was Suspended 7 times within a month ( Network not registered ) . Also I got SMS regarding my Bill yesterday. My outgoing/incoming service disconnected for 16 days in a month & due to this poor service I was lost almost Rs. 5 lacs as my business is related with real estate. Because of such problem I have visited to different different Vodafone Centres ( at Mahim, Andheri, Tilak nagar) every time and they solved my problem temporary. Also they told me that it’s delar issue. Today I went to mini store at Hyalij International, Shop no. 5, Tilak Nagar, Chembur, Mumbai, but very much disappointed. ( Vodafone Staff is not available from morning till evening ) The owner is not bothered about my problem. I think you would be concerned and take the immediate actions against Mini store at Hyalij International, Shop no. 5, Tilak Nagar, Chembur, Mumbai. Thanks, Best Regards, Ajith A Paatole [protected]/[protected]/[protected]

Hi All, I am a Vodafone prepaid customer for No. [protected]. I am using this prepaid number for more than two(2) years. From last 2 months, this number can't be recharged for any amount. I have made number of complaints through complaint helpline number 198 and also from 199 however still I am facing this problem. Since I am on roaming and hence I am also not able to receive incoming calls due to empty account balance. Kindly help me for this issue otherwise advise me to port this number for any other cellular mobile company. Regard, Gian Chand

I have raised a complaint for my data pack which was activated on 30th Dec 2015 that plan have been deactivated hence called the customer care and registered the complaint and they have promised to resolve the issue in 48 hours and the complaint number is[protected]. when i called today they are disconnecting my call and no proper response and they are still asking for 72 hrs more to resolve the issue. Internet is such a dependent one for every user and i cannot wait more than 48 hours which is already over. I am sick of this network. I wanted an immediate resolution in next 1 hour or else i would drop an email to your CEO. I have already registered my complaint in Consumer board also. Let me see how quick is Vodafone is resolving the customer issue.

I need my call details(SMS, incoming & outgoing FROM 01.12.2015 To 31.12.2015 . my POSTPAID sim no:[protected] so plz accept my request & send me on my mail.my mail id [protected]@gmail.com .otherwise i cut it my CUG Connection .. and please send me my full statement every month.

My vodafone number is[protected] and just before I got a text that a pack name namkeen pack is activated to my number and it will cost amount of 35.00. I have not requested for activation of any pack even I don't know what is hell pack is . So kindly deactivate this pack and charge for this. Plz deactive on urgent basis and don't charge.

Dear Sir /madam i want close My Post paid Mobile [protected] I am Visit above 10 time Your Vodafone Mini store Bhusawal & Main Store Jalgaon Ganesh Colony Near Khawajamiya Darga but my A/C not Close & Bill Miter is Run Every day My Out Going Call is Stop 3 days Please Urgent Close my Postpaid Number Manoj Sonar [protected]

V bought ur vod nos. Nd faced lots of probs 4m da retailer. firstly, da nos. Wre not geting startd.n den v dint get d talktym... cust care told dat all d fault is of d persn4m wich v bought d nos. Dat is "Femina [protected].dist centre janakpuri". nd she doesnt pix da fones, nd wen v tried 4m othr nos. Nd she pikd, , , she shouted at us v badly nd abused us also. v realy want u 2 take v strong action agnst her plzzzzz.