Vodafone India Complaints & Reviews

I have received vodafone bill today and found that Rs. 49/- charged for 50hhgame on 11/05/2021 & Rs. 25/- charged for Handset Inbuilt Games on 24.05.2021. I have not subscribed for any value added services. This type of charges to be stopped and reversed.

Vodafone keeps charging me with plan subscriptions that i have never subscribed for. Everytime I have to go through the process of contacting them over and over again for a refund. This time, they are not even replying to my email. I have been charged with two packages, Rs 21 and Rs 7. I am requesting for a refund. I do not want any subscriptions made to me account.

This happened during my last mobile bill (May 26th)
I am currently on international roaming and that is why I am aware that even a second of my internet usage could charge me 599 INR hence I have kept my phone's data off permanently.

Vodafone charged me extra on the bill & when I asked them to check it, they made up a date where my data was utilized while roaming, funny thing is even my bill says no data has been used and so does my phone so where is this data coming from?

When I question I receive an automated customer care agent response, I specifically asked them to explain they won't provide any sufficient answer just some random dates with made-up data usage.

I have been suspicious they have done this earlier as well but I ignored it cause I had utilized data then (wasn't sure how many days & trusted them) and considered that as my mistake ( I have paid bills as high as 9K) but this is clear proof Vodafone is making up bills & not providing valid proof.

And customer care agents don't even read emails, as I provided them alternate numbers and these proofs as well but they stay adamant on the same template response. We have had 11-12 email threads by now.

Attaching email, bills & my phone data activity as proof.

I desire to be charged correctly.

An amount of 25 Rs. has been deducted from my balance for some handset built-in games usage on 7th June 2021. I have not used this service, so please revert this amount to my balance.

Thank you.

Hi, Â

i recharged my vodafone number [protected] for Rs.30/- from vodafone website on june 8, 2021, around 4.45pm, but my mobile service is still off. I have restarted the phone but the issue remains. Here is proof of payment from your website

Transaction Details

Mobile Number
[protected]

Date & Time
08-Jun-2021 | 16:47PM

Order ID
PRE[protected]

I had recharged for another Rs.30/- on 4th June also but it was not updated on my phone. My call incoming and outgoing service is off. Kindly look into this and resolve asap.

Regards,

Sameer M

Vi has deducted rs 25 from my no [protected] by saying handset inbuilt games please refund it to me

An amount of Rs 20/- has been deducted from the main balance of my account. When I checked my Message Inbox, I noticed that I have received an SMS from VZ-ViCMS regarding the access of games world . PLease note that I have not any application from the said page or website. Similarly, 15has also been deducted from my main balance regarding the same.
Kindly, solve this problem either stop these services from my phone or refund the dedicated money
I hope that I will not receive any message regarding any deduction unnecessarily in future.
Solve my problem as soon as possible.

I am not able to port my vodafone no. [protected] & [protected]
Due to Vodafone — "upc cannot be generated as there are subsisting contractual obligations with your service provider"

I am already frustrated with your service and now this issue

Please consider this request and resolve this in 1 day time or else will escalate in social media instagram etc. So on.

Tried to recharge my mobile for rs 499. Amount debited from my account. But recharge not yet activated in mobile. Tried contacting customer care. No response.

My name is maheah gawde i from virar east menvela pada. in your vodafone gallery at virar east i have applied for new sim which is missed. but yet not resolved the problem why.. Due to one of your main team leder not work properly. my work stop due to your bad service please resolve this asap. or i will change my service.

My name is Raghava.I am staying in Seegehalli, Bangalore Due to this pandemic I wanted to change my number from postpaid to prepaid. its not possible in online. So I went to vi stores all stores are closed. In one store they said you need to go to main store. in maps the address is wrong. That too internet service is worst. If I stand near window then the speed is adjustable, if I sit down in same place internet speed will die. I raised port request then they stopped giving permission for porting to other operators. I never experienced this type of worst service with any operator.

internet speed rating is minus minus minus points.

for details contact [protected]@gmail.com

I have not subscribed for any value added services. But amount is getting deducted for games portal pack without my permission. Pls deactivate all value added services for [protected]. Pls stop renewal of games portal pack. Rs.10 is deducted from account everyday. Pls stop this. Every time i am deactivating this but again it is getting renewed. Pls stop this.

Today at 9:01 AM From Vodafone application Vi I had recharged my number 599rs via Paytm UPI recharge was showing successful but amount is not credited in my Vodafone number.
I had a chat with customer care representative but they are not providing satisfactory information.
Please help me for having my money back.

My name is Krishnandu Baidya, my number is [protected], I want to complain against Vodafone retention team. I generated a porting code VM269181 on 5th of June, 2021 to port out from Vodafone.
Then I got scammed by the Vodafone retention team who asked me to cancel my port-out request by assuring me that the network issue that I am facing with Vodafone network would be resolved with a new upgraded Vi sim that's going to be delivered at my door-step.
My postpaid card will be converted to prepaid. Also the amount that I have spent for port-out to Jio, i.e, 500Rs will be provided by cash & on top of that they will give me two months of free call service.
Regarding the above scam I raised a complaint by calling to [protected].on 6th of June
Complaint number - C[protected].
I have been told by the customer team that a senior executive will give me a callback and all the things that have been promised by the retention team will be provided by morning, 7th of June.

To let you know, I didn't receive any call from a senior executive of Vodafone & later I call back again & the customer care told me that no resolution would be provided & you have port out again or buy a new SIM by visiting the nearby gallery.

This is a highly unprofessional act from the Vodafone team, overall my time and money got wasted & Vodafone is taking no responsibility & isn't even providing me any kind of resolution.
I am expecting a quick resolution and callback from a senior Vodafone executive & to take this matter seriously.

They r promising to customers that we will get you 4G ... Bt i m in Bangalore city nd my network📡 single is excellent... Bt i m not getting 4g speed not even 3G nowdays we hv everything is in online... Starting from online classes. To business... Nd if the company is doing this kind of thing... How we can do our things? Nd our singel 1 rupee is so much valuable.. We don't wana waste on you company. Who hv no value in customer satisfaction nd there complain. Nd now m telling about customer care executive officers who r not ready to fix 🔧 you prblm they will register you complain that's set... I m facing this problem.. Frm the last 5/6 months. Nd there is nothing changed... They only know how register you complain... They don't know how to solve the problem. I M rishav ([protected])

I have done recharge by Vi app of 249
( Where's My 20's Cashback Coupon applied so it showing me to pay 229 rupees) in 07/06/2021 at 06:50 AM after paying 229 rupees .and my money deducted.

Still Vi app showing me there is no recharge done.
Pls solve this issue as soon as possible

I paid an amount of 299/- on 7th June at 11:52 to this number [protected] to get my recharge done after the amount got debited I tried to check whether it was recharged or not, I got to know the balance was still zero and was asking me to recharge.

Company:- Vodafone idea(vi)

I did my recharge on 7th June 2021 morning of 229 from Vodafone app. My amount got deducted but recharge is unsuccessful. Mobile number-[protected]
Kindly look into the issue and resolve it.

Both Call and Data network is not working at my home address - 9-5-87, S.V. KOIL STREET, PUDUPET, NAGARI, CHITTOOR DISTRICT, ANDHRA PRADESH, PIN CODE 517590

I paid rs 599 towards recharge for mob.no.[protected]. transaction successful and amount debitted from my account. bill is attached. but my services not resumed . customer care no help couldnt talk to customer care executive. kindly help