Vodafone India Complaints & Reviews

In the month of Oct2015, I have initiated roaming pack on my Vodafone number and I received the pop up saying it will be at 75 rupees / month and will be added in the bill. In the month of Nov2015 I have not activated the roaming pack but the bill which is generated on 4th of December says a roaming charge of 75 included in the billing cycle so it will be true for the month of December. On asking the customer care in Vodafone he said, the roaming pack is on Auto -renewal so they are charging me 75 rupees / month in every billing cycle. Complain: Without any notification and / or information to me about auto renewal Company has charged me unnecessary for additional two months which inclusive of tax costs me 200 rupees of loss

Please refer to my complaint dated 29.11.2015. In this regard the Vodafone executive Ms Bharti Singh, Vodafone Nodal Office Delhi has called on 03.12.2015 vide reference no.[protected] and forward the mail which is as enclosed in which she has not solve my grievances and again pressed me for post paid number. In her mail the following points were pointed out that she admitted that “has as per our records we have reversed the amount of Rs. 1504.8 towards the value added service”. Again pressing for post paid connection which is as under : S. NO Postpaid Prepaid 1 Wide range of Tariff Plans according to the usage Limited options available as per the usage 2 Variety of promotional packages available for less call charges on Local / STD/ Roaming and ISD Limited options available as per the usage She stated that for change of post paid to pre paid provide the following details i.e. unnecessary harassment and they simply converted from pre to post paid 1) Post-paid to prepaid migration form to be filled (available at Vodafone Store) 2) Valid photo Id proof along with a photocopy of the same. 3) Valid address proof 4) Pan Card Number / Form 16 5) One latest Passport size Photograph 6) Postpaid SIM card/Missing report of the SIM card if it is not carried at the time of visit. After that below mentioned are few details for your kind reference : 1. Outstanding (Billed + Unbilled) amount should be cleared and the payment should be made in cash only. 2. Security Deposit (If Any) will be refundable. 3. Post-paid account will be migrated to pre-paid account only after 1st bill generation 4. There will be no charges for the SIM card issued 5. Refund (If any) will be processed by cheque in 60 days post deactivation process is completed. In her mail she told that first deposit the all outstanding amount than your mobile will be converted into pre paid. But in my two bills which I have already deposited the call centre / Vodafone executive said that there was your final bill but after deposit the same again and again unnecessary bill was generated and nothing the details were provided by them for the bill and always said make settlement paid 50% - 60% - 70% but they neither settled nor converted my phone into pre paid. From the above facts emerged you are again requested to kindly examine my all bills details, change my post paid to pre paid, refunded my excess amount paid and take necessary action against them. (SHOKEEN AHMED) Mobile No [protected] S 42 Masjid Road Jangpura Bhogal New Delhi 110014 The complete mail of the Vodafone is as under: delhi, Nodal, Vodafone India (External) To [protected]@yahoo.co.in Today at 6:58 PM Dear Mr. Ahmed, Thank you for your time to explain your concern regarding the services on Mobile Number [protected]. As per our telephonic conversation, we would like to inform you regarding the concern raised towards the DOTEL number DOTEL/E/2015/43581 that services have been activated on your number. We would like to inform you that as per our records we have reversed the amount of Rs. 1504.8 towards the value added service and late payment charges on your Vodafone number [protected]. The service request number for your reference is[protected]. We assure you that the same has been deducted from your outstanding amount and the payable amount post the adjustment is Rs. 1210 the adjustment details will also reflect in your forthcoming Vodafone bill dated 20/12/2015 on 1st page under the adjustment header. We do understand that you would like to migrate your postpaid Vodafone number to a prepaid account. We would also like to highlight a comparison between postpaid and prepaid services: S. NO Postpaid Prepaid 1 Wide range of Tariff Plans according to the usage Limited options available as per the usage 2 Variety of promotional packages available for less call charges on Local / STD/ Roaming and ISD Limited options available as per the usage However, if you still wish to convert your Vodafone mobile number to a prepaid account, we request you to kindly visit in person at any of our Vodafone stores. Please do carry below mentioned documents for migration of your number from post-paid to prepaid when you visit at our Vodafone Store :- 1) Post-paid to prepaid migration form to be filled (available at Vodafone Store) 2) Valid photo Id proof along with a photocopy of the same. 3) Valid address proof 4) Pan Card Number / Form 16 5) One latest Passport size Photograph 6) Postpaid SIM card/Missing report of the SIM card if it is not carried at the time of visit. Please click on the below mentioned link to find the list of accepted ID and Address proof: https://www.vodafone.in/postpaid/gopostpaid/pages/idproof.aspx?cid=del Below mentioned are few details for your kind reference : 1. Outstanding (Billed + Unbilled) amount should be cleared and the payment should be made in cash only. 2. Security Deposit (If Any) will be refundable. 3. Post-paid account will be migrated to pre-paid account only after 1st bill generation 4. There will be no charges for the SIM card issued 5. Refund (If any) will be processed by cheque in 60 days post deactivation process is completed. To know about your nearest Vodafone Store, please send the SMS “STOREArea Name” to 199 (Toll free across India, applicable on Vodafone Network only). You can also check the store address by clicking on the following link: https://www.vodafone.in/help-support/store-locator. We would like to inform you that the security deposit of Rs. 250 on your Vodafone account will be refunded to you through a cheque within 60 days from the date of deactivation of the postpaid account once the outstanding amount on your Vodafone account is cleared. The current outstanding amount Billed due on your Vodafone account is Rs. 1210. We request you to kindly clear the same before the submission of request. Please be rest assured that your number will be converted into prepaid within 2 hours once the request is forwarded & processed subject to the above mentioned guidelines. After temporary activation of the services you will have to call on 117 for the Tele Verification of your number and post positive verification your prepaid number will get activated within 15 Minutes. Also please be informed that if the Tele-verification is not done within 30 days your prepaid number will be deactivated. Request you to please recharge your prepaid account in the first 90 days of activation. We would like to inform you that the basic data services have been deactivated on your number. Your reference number is[protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help, Bharti Singh Nodal Office Vodafone Delhi Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) For complaints/requests: 198 (toll free) Nodal office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday) Fax number:[protected] E-mail: nodal.[protected]@vodafone.com Website: www.vodafone.in This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

Hi Team, I have activated 1GB 3G Internet on my number-[protected], but I am not able to connect to the Internet, most of the time there will be no connectivity. I would like to ask Vodafone are you working in favor of customers or what ? I have dissatisfied with the services and the offer from vodafone. So if you have any concern towards customer satisfaction please try to work on it. Thank you, Bharan

I have above 50 rupees balance in my account. But vodafone active some services without my conformation and deducted my balance at 1:23-1:24 am on[protected] so i request you to give my balance back or close my number. Thank you. my mymobile number is; [protected]

Pl Stop the Fraud Transaction under settlement of Card No.[protected] Date 04/12/2015 Description VODAFONE- BILLDESK MUMBAI IN Amount 4996/- Regards S. B. Borade Mobile Number: [protected] Network: Airtel Circle: Delhi Metro State: Delhi Metro

I have port my bsnl sim in vodafone postpaid no ... Number activat but sms not send and not activated other services like callertune ...And not use 3g internat ...And i have alrdy gave complain bt not solve out...Say pls wait ...Bt i have wait 11 days bt my complain not solve ... Pls help any...

I recently got transferred from India to UK by my company. A few days before leaving India I went to the Vodafone Store at Nerul (Seawoods) to change my plan. I asked them to put me on a pre-paid plan as I was not intending to use my phone abroad, but wanted to keep it live so people can still reach me and also to have a permanent number on my trips to India. The executive convinced me to keep my phone on a low rental plan instead with international roaming facility. Total rental Rs 99 base rental plus Rs 149 international roaming rental. I told the executive I did not want any other services and hence to switch them all off. The executive told me that the plan would start on 4th July the day I was going to UK and then went on to take down the request. She advised me that soon as I reach UK when I switch on my phone, my plan would be on. I had before this had a Rs. 650 3G data plan also on my phone which also I had asked them to deactivate. A couple of days after I reached UK, I got a message that my phone had very high usage. Hence all outgoing got barred. I waited for the bill to come and a month later when it came, I realized that the executive at the store had only added the low rental plan and international roaming plan. She had left all other services on. Joke international roaming also on and india data pack also on. Because she had left International data roaming on (which I had asked to shut off) my phone downloaded some emails etc and some 40MB got utilized. For this I was charged Rs 23000+. I complained to customer service immediately, and they asked me to write to corporate assist. I wrote, and apart from an automated response promising a revert in 48, hrs I never got a response back. I kept following up with multiple people in Vodafone including a guy called Suraj Lakkam who told me he will make my problem vanish. But all talk and no work. I am still stuck with no resolution. Meanwhile Vodafone racked up interests and late payments and further monthly charges (though my phone was off) and the bill now became Rs 34000+. Finally some collection guy from Vodafone got through to me and offered to settle the amount. He is now asking me to 'settle' the bill paying Rs 8600. Why should I pay for the fault of the vodafone executive who didbnot do her Job correctly. My actual usage bill including service tax should be only Rs 4000. I need a quick resolution to this problem.

I've been using Vodafone past 3-4 years. Past one year I've been facing network issues at my whole area. There is no network. Lodged complaint n number of times posted on fb. But it got resolved only for a month not more than that. It's really annoying and I've been paying my bill but services are worst than any other. It's like bang your head any where we won't give you network. Please help. This is whole society problem. Kindly help.

Due to last operator pending bill, you guys barred my services. For which I paid my bill yesterday 3 Dec, 2015. Transaction id: 93316708 . I visited idea store, paid bill, visited vodafone store to show receipt. Contacted live chat and they said it will be done in 24 hours, and meantime I should mail to some DL, which I did, no response. I contacted again today at live chat at 13:00 they raised ticket[protected] and said, it will be active in 2 hours, I contacted helpdesk again at 15:00, then I got to know the previous ticket[protected] was closed with no remarks?? what is this happening guys?? now the new ticket is[protected]. After being loyal to vodafone, this is what I got in return? Kindly take it on high priority, otherwise I'm gonna escalate to consumer forum as well.

Vodafone service packs are been activated on my phone n i hav asjed den to remove all d plans n my balance is deducted to -ve asked the customer service to remove all d pending or future plans but still new other plans r being activated n d customer service is tellin me dat i hav requested dese services n the response by the customer service people is very rude n they dnt even understand my problem n worst service provider Vodafone

Hello, On 31 oct 2015, i gave my BSNL Number [protected] for MNP in Vodafone mini Store at Balewadi Road, Baner, Pune (MH), but the number is still not converted into vodafone. When i visited the Vodafone mini Store regarding that issue they are not responding me well and sometimes that vodafone store was closed where i submitted my documents for MNP, i also submitted Rs.110 for MNP but still i am facing the problem and the number did not converted into vodafone and my BSNL number is still active, even now the the guy on the vodafone mini store is not responding me well. I request you to take some serious action against him because he takes money from me for MNP and after that he didn't met me on store regarding the problem and not even responding on the call..i also mail the vodafone regarding that issue but they asked me to wait for 2 working days, its now the end of that 2 day period, and they didn't replied me yet, take some action as soon as possible .

Hi I am Vodafone user, my no. is [protected]. Due to system updation of Vodafone, my mobile data (Internet) plan is being disabled and last month & they insisting me to pay wrong amount. When I raised this concern, Vodafone waived off wrong charged amount. This month same problem happened & I got very high bill. When I come to know about this last month, same time I requested them to correct it in their system but it couldn't. I am not getting any satisfactory reply from Vodafone even after my several mails and customer complaints to Vodafone. Now they are asking me again to clear my outstanding, which is totally incorrect. My services also getting hammered. Kindly do the needful. Regards, Anmol Gupta

Hi, This is Sweety Sarkar and my contact number is [protected]. its been almost 48 hours that my sim card has no network connection. Whenever I am trying to contact customer care people they are saying that it is due to heavy rains in CHennai. But I am sitting in Bangalore and how can service here is lost?

I Ported My No. [protected] From Aircel ( Rajasthan) To Vodafone (Karnataka) Postpaid on Tuesday dec1, 2015. I am able to doing outgoing calls but I am not able to getting any Incoming calls from other states.When Others try to connect with me on call it says that The No. Does not exist. I complained to your Vodafone Manager at Infosys Desk but he said he can’t do anything.

I do a recharge of 897 fir net data pack.and after that also my net is not working at all.even i can not receive single watsapp message!vodafone 3g is seen on top but there is net in thah.my money is getting wasted and they are not fixing my problem.

My number is [protected]. My monthly rental plan was of 199 rs. instead of this they charged me rs. 248. Besides this when I ported this number to Vodafone postpaid connection I got a free scheme of 1 family and friends number over a period of 3 months, which ended up on 11th of November, now they say they are charging me for this service

Hello, Its regarding the my postpaid Vodafone number. I took new postpaid corporate connection and within 5 to 7 days itself my un-billed amount breached till Rs 1200. I had been told that I have used data of approx 900 Rs. There was mistake from their end that they didn't activated the data plan, in-spite of asking them to activate Data Plan on my number. Data plan wasn't activate and I was being charged on normal rate. Somehow after 40 mins of debate on 04th Nov I was able to convince customer care people and Finally They agreed it was their mistake not to activate plan as requested. Hence, They agreed to reverse back the charges Ticket #[protected]But same would be applicable after bill generation). I was told to wait until bill gets generated and Pay the unbilled amount for the time being. I did in that way only... Now when I am asking them to reverse the charges which was agreed. Now, I am being told that no such ticket exist in system. They are stating they couldn't able to trace any such ticket or information. Every time I called, My call was placed on hold for 15-20 mins and gets disconnected at a sudden. ITS TOO FRUSTRATING ... CHEATERS !!! LIARS !!! This is the way you people are stealing money from public. Kindly help to get the needful done. Please find required details below : VODAFONE # [protected] REVERSAL OF BILL :[protected] Regards, Ashish

Your Internet pack is active now valid upto 28.12.2015 23:59:59. Bal: 1024.00 MB. Above massage I got after I have done the recharge of 147 for 1 GB 3G, but after the recharge from the day one I am getting maximum 4 to 10 KB speed per second Is this a 3G speed Vodafone provide ? I can't use my what's aap or fb specially what's aap, when I am sending a message it's show's not sent I called a Vodafone representative and he denied to listen my complaint and he refused to refund my money rudely. I don't aspect this from Vodafone its a worst experience for me from Vodafone !!! My contact is [protected] I have done my recharge on this no only please do the needful Or else I have port my no to airtel which is best .

I had got a flash SMS from Vodafone India pvt ltd saying get 1 GB 3g instead of 1gb 2g internet for 28days at 127, I recharged for 127 but only got 500mb instead of 1gb for 20days, when I contacted customer care 198, they said they will neither credit it nor refund me the amount, they also revealed that they do the same for all the customers. This is a alert for all Vodafone users pls don't follow Offers receiving in Flash sms, (which u get after u send any SMS or do any call)...the Supervisor whom I spoke to is Raghaveni she made me wait for 45 min and tortured me. Why would they send plan details if it is not suitable for my number. Pls be aware of fool play of such companies who backstab all customers. They are unhappy to Help you!!!

Today on 03-DEC-2015 at 12:08:11 PM, i have recharged my Vodafone number [protected] of Rs.75 using freecharge website. Instead of getting the main balance of Rs.64 after tax deduction, I got 300MB data benefit which i never intended for. When i contacted the Vodafone care, guy told Rs.75 recharge correspond for data plan, and customer should be aware of this. My argument is that even vodafone customer care team has to refer computer to give information about plans then how customer can remember and get updated for all the plans and schemes that keeps changing over night. Finally he said he is helpless in this matter as he can't exchange data plan with topup balance, for which i was looking.