Vodafone India Complaints & Reviews

This is regarding my bill for October 2014 and November for number [protected]. I got a bill amount 3981. On 23 october 2014, i activated a Rs 650 internet plan as was offered by your customer care fellow. I didnt tell me anything about automatic activation of the above plan. Furthermore, i realized later in next month, that the plan is re activated automatically. Now, i called up your customer care again and asked them to deactivate the 650 internet plan and letting me continue my base plan i.e 350 Rs plan The internet plan was deactivated but my base plan was not reactivated again.Due to this the internet was costing me as per normal 3g rates. So, i believe its not my fault at all. I should have been given full information while offering such plans or help. I dropped a mail to "vodafonecare.[protected]@vodafone.com" but no response came from their side. Now i got a legal notice from their side.

I have been billed for International Roaming data which is fine with me but in the itemized bill I can see they have charged me for 0Kb. how can I be charged for 0kb. the total amount comes to more than 9000/- . you can reach me at nivedita.[protected]@gmail.com. The mobile number for which the bill was sent is [protected].

Since yesterday's morning i am not getting network on my number i.e. [protected].I had called your customer executive on twice yesterday and then told me my national roaming is inactive and they have take my request for activation. But till now i didn't get network on my sim so i again called your team and they told me my national roaming Request going in exception . After suggestion of your today's executive reply i also mailed you my problem but i didn't get any reply. Is this small issue for you but not for me because I'm using single sim phone and due to your third class service no one able to contact me and me 2. This is very ridiculous and unexpected thing from yesterday i am not able to do contact with anyone.if are not able to solve this issue on earlier basis then i have to leave your services . Yesterday's Request Number[protected]

Dear Sir, our family is totally Vodafone oriented, My dad, myself, sister uses vodafone sim. We have just been shifted to new home where Vodafone network is very limited. Its really hard to get calls, we need to keep checking it, when urgent calls sometimes it doesnt work our home is in Shivajinagar, Bangalore

Hi, my name is Debasis and my mobile number is [protected], Kolkata circle. I got one sms yesterday that some vas service is activated and Rs 99 is deducted from main account. I was surprised to see the sms and atonce called the customer service and urged a request to deactivate the service and refund my money back. The service was deactivated soon but they didn't even refund a single paisa till now. I called them several times and they did same drama and told to wait two hours and twenty six hours have already been gone. Now, they intentionally block my number from their help services. Guyz, don't even think to use Vodafone. They are cheaters.

Dear Sir, I am facing problem, problem is that at the time my number is [protected] is MNP Vodafone to reliance but not portability, please help to my number urgent portability. cont. Number : [protected]

Hello team, I thought Vodafone is best in services. But I was wrong I have done 3g net plan of 18 gb but the speed n network is not working properly I am tired now from this services..if I will not satisfied this services in 3 days I will close my connection...n I will move for idea..

Sir Please trace the number [protected] with address and location And send to me jeeevan.[protected]@gmail.com The guy who owned this number offered escort services and I have paid 20000 to him. he has given his name as basheer, but this also can be fake. After getting the money he switched off the mobile and not replied yet from november 27th Jeevan

Dear Sir, This is to inform you that there is no Signal in any of the Vodafone mobiles due to heavy rain and the same is persisting since 5 days.We are not able to reach any people due to this network outage.Kindly help on this and revert us ASAP.

Please take action aganist executive mr kranti in sr nagar branch vodafone, is not responding properly his mobile is [protected] and complete negligence i gave my mobile number filled with form and he told me to recharge for less amount because number will be migrated withing a week i am daily recharging with 100rs instead of going for full talktime because of what this vodafone fellow as told, wasting daily recharge instead o[censored]sing full talk time recharge, already 9 days happened when asked why my mobile number is still not migrated to local number though more than a week i gave documents for processing irresonspible answer for him, i have kept a xerox with me, remove representatives who respond with arrogance or neglect customers when asked queries, it has been 10 days since i submitted my documents for transferring to local number take action aganist people taking salary without seriousness about customers

I have been using vodafone network since very long time. I have network problem at many places out of which at my home location it is very pathetic. Call drop, internet connection, 2G-3G change over etc. problems are very common. I have been complaining to customer care, nodal, appellate from last 3 years but I get response with same reply from initial complaint. Their favourite statement in the email is "As a part of the overall network improvement process, which is continuing, the situation in your particular area will definitely improve. We request your kind forbearance in the interim." No one from network team cares about customer satisfaction and improvements.

Respected Sir, I am happy with the services provided by company. I am using two prepaid numbers of the company activated on proof ID. I want complete history of calls and SMS details of my prepaid number. I shall be very thankful. Thanks & Regards, Dr. Pradeep Kumar Srivastava [protected]

In the month of Oct2015, I have initiated roaming pack on my Vodafone number and I received the pop up saying it will be at 75 rupees / month and will be added in the bill. In the month of Nov2015 I have not activated the roaming pack but the bill which is generated on 4th of December says a roaming charge of 75 included in the billing cycle so it will be true for the month of December. On asking the customer care in Vodafone he said, the roaming pack is on Auto -renewal so they are charging me 75 rupees / month in every billing cycle. Complain: Without any notification and / or information to me about auto renewal Company has charged me unnecessary for additional two months which inclusive of tax costs me 200 rupees of loss

Please refer to my complaint dated 29.11.2015. In this regard the Vodafone executive Ms Bharti Singh, Vodafone Nodal Office Delhi has called on 03.12.2015 vide reference no.[protected] and forward the mail which is as enclosed in which she has not solve my grievances and again pressed me for post paid number. In her mail the following points were pointed out that she admitted that “has as per our records we have reversed the amount of Rs. 1504.8 towards the value added service”. Again pressing for post paid connection which is as under : S. NO Postpaid Prepaid 1 Wide range of Tariff Plans according to the usage Limited options available as per the usage 2 Variety of promotional packages available for less call charges on Local / STD/ Roaming and ISD Limited options available as per the usage She stated that for change of post paid to pre paid provide the following details i.e. unnecessary harassment and they simply converted from pre to post paid 1) Post-paid to prepaid migration form to be filled (available at Vodafone Store) 2) Valid photo Id proof along with a photocopy of the same. 3) Valid address proof 4) Pan Card Number / Form 16 5) One latest Passport size Photograph 6) Postpaid SIM card/Missing report of the SIM card if it is not carried at the time of visit. After that below mentioned are few details for your kind reference : 1. Outstanding (Billed + Unbilled) amount should be cleared and the payment should be made in cash only. 2. Security Deposit (If Any) will be refundable. 3. Post-paid account will be migrated to pre-paid account only after 1st bill generation 4. There will be no charges for the SIM card issued 5. Refund (If any) will be processed by cheque in 60 days post deactivation process is completed. In her mail she told that first deposit the all outstanding amount than your mobile will be converted into pre paid. But in my two bills which I have already deposited the call centre / Vodafone executive said that there was your final bill but after deposit the same again and again unnecessary bill was generated and nothing the details were provided by them for the bill and always said make settlement paid 50% - 60% - 70% but they neither settled nor converted my phone into pre paid. From the above facts emerged you are again requested to kindly examine my all bills details, change my post paid to pre paid, refunded my excess amount paid and take necessary action against them. (SHOKEEN AHMED) Mobile No [protected] S 42 Masjid Road Jangpura Bhogal New Delhi 110014 The complete mail of the Vodafone is as under: delhi, Nodal, Vodafone India (External) To [protected]@yahoo.co.in Today at 6:58 PM Dear Mr. Ahmed, Thank you for your time to explain your concern regarding the services on Mobile Number [protected]. As per our telephonic conversation, we would like to inform you regarding the concern raised towards the DOTEL number DOTEL/E/2015/43581 that services have been activated on your number. We would like to inform you that as per our records we have reversed the amount of Rs. 1504.8 towards the value added service and late payment charges on your Vodafone number [protected]. The service request number for your reference is[protected]. We assure you that the same has been deducted from your outstanding amount and the payable amount post the adjustment is Rs. 1210 the adjustment details will also reflect in your forthcoming Vodafone bill dated 20/12/2015 on 1st page under the adjustment header. We do understand that you would like to migrate your postpaid Vodafone number to a prepaid account. We would also like to highlight a comparison between postpaid and prepaid services: S. NO Postpaid Prepaid 1 Wide range of Tariff Plans according to the usage Limited options available as per the usage 2 Variety of promotional packages available for less call charges on Local / STD/ Roaming and ISD Limited options available as per the usage However, if you still wish to convert your Vodafone mobile number to a prepaid account, we request you to kindly visit in person at any of our Vodafone stores. Please do carry below mentioned documents for migration of your number from post-paid to prepaid when you visit at our Vodafone Store :- 1) Post-paid to prepaid migration form to be filled (available at Vodafone Store) 2) Valid photo Id proof along with a photocopy of the same. 3) Valid address proof 4) Pan Card Number / Form 16 5) One latest Passport size Photograph 6) Postpaid SIM card/Missing report of the SIM card if it is not carried at the time of visit. Please click on the below mentioned link to find the list of accepted ID and Address proof: https://www.vodafone.in/postpaid/gopostpaid/pages/idproof.aspx?cid=del Below mentioned are few details for your kind reference : 1. Outstanding (Billed + Unbilled) amount should be cleared and the payment should be made in cash only. 2. Security Deposit (If Any) will be refundable. 3. Post-paid account will be migrated to pre-paid account only after 1st bill generation 4. There will be no charges for the SIM card issued 5. Refund (If any) will be processed by cheque in 60 days post deactivation process is completed. To know about your nearest Vodafone Store, please send the SMS “STOREArea Name” to 199 (Toll free across India, applicable on Vodafone Network only). You can also check the store address by clicking on the following link: https://www.vodafone.in/help-support/store-locator. We would like to inform you that the security deposit of Rs. 250 on your Vodafone account will be refunded to you through a cheque within 60 days from the date of deactivation of the postpaid account once the outstanding amount on your Vodafone account is cleared. The current outstanding amount Billed due on your Vodafone account is Rs. 1210. We request you to kindly clear the same before the submission of request. Please be rest assured that your number will be converted into prepaid within 2 hours once the request is forwarded & processed subject to the above mentioned guidelines. After temporary activation of the services you will have to call on 117 for the Tele Verification of your number and post positive verification your prepaid number will get activated within 15 Minutes. Also please be informed that if the Tele-verification is not done within 30 days your prepaid number will be deactivated. Request you to please recharge your prepaid account in the first 90 days of activation. We would like to inform you that the basic data services have been deactivated on your number. Your reference number is[protected]. In case you need further assistance, please do call or email us. We’ll do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help, Bharti Singh Nodal Office Vodafone Delhi Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) For complaints/requests: 198 (toll free) Nodal office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday) Fax number:[protected] E-mail: nodal.[protected]@vodafone.com Website: www.vodafone.in This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.

Hi Team, I have activated 1GB 3G Internet on my number-[protected], but I am not able to connect to the Internet, most of the time there will be no connectivity. I would like to ask Vodafone are you working in favor of customers or what ? I have dissatisfied with the services and the offer from vodafone. So if you have any concern towards customer satisfaction please try to work on it. Thank you, Bharan

I have above 50 rupees balance in my account. But vodafone active some services without my conformation and deducted my balance at 1:23-1:24 am on[protected] so i request you to give my balance back or close my number. Thank you. my mymobile number is; [protected]

Pl Stop the Fraud Transaction under settlement of Card No.[protected] Date 04/12/2015 Description VODAFONE- BILLDESK MUMBAI IN Amount 4996/- Regards S. B. Borade Mobile Number: [protected] Network: Airtel Circle: Delhi Metro State: Delhi Metro

I have port my bsnl sim in vodafone postpaid no ... Number activat but sms not send and not activated other services like callertune ...And not use 3g internat ...And i have alrdy gave complain bt not solve out...Say pls wait ...Bt i have wait 11 days bt my complain not solve ... Pls help any...

I recently got transferred from India to UK by my company. A few days before leaving India I went to the Vodafone Store at Nerul (Seawoods) to change my plan. I asked them to put me on a pre-paid plan as I was not intending to use my phone abroad, but wanted to keep it live so people can still reach me and also to have a permanent number on my trips to India. The executive convinced me to keep my phone on a low rental plan instead with international roaming facility. Total rental Rs 99 base rental plus Rs 149 international roaming rental. I told the executive I did not want any other services and hence to switch them all off. The executive told me that the plan would start on 4th July the day I was going to UK and then went on to take down the request. She advised me that soon as I reach UK when I switch on my phone, my plan would be on. I had before this had a Rs. 650 3G data plan also on my phone which also I had asked them to deactivate. A couple of days after I reached UK, I got a message that my phone had very high usage. Hence all outgoing got barred. I waited for the bill to come and a month later when it came, I realized that the executive at the store had only added the low rental plan and international roaming plan. She had left all other services on. Joke international roaming also on and india data pack also on. Because she had left International data roaming on (which I had asked to shut off) my phone downloaded some emails etc and some 40MB got utilized. For this I was charged Rs 23000+. I complained to customer service immediately, and they asked me to write to corporate assist. I wrote, and apart from an automated response promising a revert in 48, hrs I never got a response back. I kept following up with multiple people in Vodafone including a guy called Suraj Lakkam who told me he will make my problem vanish. But all talk and no work. I am still stuck with no resolution. Meanwhile Vodafone racked up interests and late payments and further monthly charges (though my phone was off) and the bill now became Rs 34000+. Finally some collection guy from Vodafone got through to me and offered to settle the amount. He is now asking me to 'settle' the bill paying Rs 8600. Why should I pay for the fault of the vodafone executive who didbnot do her Job correctly. My actual usage bill including service tax should be only Rs 4000. I need a quick resolution to this problem.

I've been using Vodafone past 3-4 years. Past one year I've been facing network issues at my whole area. There is no network. Lodged complaint n number of times posted on fb. But it got resolved only for a month not more than that. It's really annoying and I've been paying my bill but services are worst than any other. It's like bang your head any where we won't give you network. Please help. This is whole society problem. Kindly help.