Vodafone India Complaints & Reviews

I bought 2 new postpaid sim from vodafone store [protected]-18, which is activated in[protected], after that I get a message from vodafone on[protected] that address verification is failed due to lock at my address, the executive mentioned that I gave address of my office which is totally nonsense, I live in 'flat no 203, tower B16, supertech Ecovillage 2, greater noida west', near by this address their is no office in radius of 2km, I have confirmed this from my security guards and checked visitors register also no executive come to lovation top verify the address, due to this vodafone has banned my outgoing facility on[protected], due to this I had loss of near by Rs25000 in my business, after this I call to vodafone customer care for seven to eight times every time I call the ask my address, and told to start sevice in 2 hour but after 24 hour of complain no one come to verify my address and my service is not acctivated, today I go to consumer forum to complain against vodafone.. which is worst service ever..

I have been using the Rs. 249 recharge plan for 3G internet of Vodafone since more than 2 years. Suddenly, today when I did my recharge I am getting 2G service only.
The Company suddenly changed the plans and their rates. Who is responsible for this. I require 3G service because of my work throughout the day, it is necessary for me to have that service. Now my money and time has been wasted because this company did not bother to inform me about the changes in the plan rates. If they can't inform their customers about the change how are the customers suppose to know about it and this results in their lose of money.
I would like the company to compensate my money. And I am more than happy to switch my service provider ASAP. I just want my compensation or the service I wanted initially.

Hi Team, Its been a pathetic experience with the Vodafone services. Since last few months I have logged many complaints but non of them were handled properly. I want to share my experience that I have been subjected to. I had raised multiple complaints regarding my last month Bill amounting to Rs 1164.63/-, refer to the below complaint nos. [protected] dated 26/11/2015 [protected] dated 25/11/2015 [protected] dated 21/11/2015 And every time I received a message that "we are unable to reach you on your mobile no.". It is quite impossible as I never switch off my mobile, and there is no network issue at my office. Hence anyone can guess why they are not able to contact me as they aren't even trying to. Meanwhile for the past few day I have been receiving calls telling me to pay off my bills as my unbilled amount is going to reach Credit Limit. Coming back to the actual issue:- My Vodafone number has 'Roam like home facility' since last three and half years, and suddenly I found out that it was deactivated one and half months back. And when I inquired about it customer care executive told me that it was deactivated when I asked for Rs 75/- roaming pack activation. Just to inform you that before I requested for Rs 75/- roaming pack, i had confirmed this with your executive, and he told me when yo will be back to Pune you will have your current tariff plans. But as you can see I still have roaming charges in my bill. I haven't received any clarification on the extra charges and neither your executives are able to explain me the reasons. I had been facing similar issue since last three months. As I can't find any answers to my complaints, I had to write to you in this way. I am planning to take this matter to highest level possible, would definitely try for other means of complaints including raising this issue in consumer court and social media. A very frustrated Customer.

When i came to Mumbai, i ported my Gurgaon vodafone postpaid number([protected]) to Mumbai.Since, i do not use phone much, i opted for smallest tariff available which was around Rs. 175. It was special tariff offered to NMIMS students. But, when the bill came, vodafone billed me as per Rs. 375 tariff. Quite obviously, i did not make the payments and they stopped giving services.

I have not been able to visit the vodafone store because of time constraints but, when i received a call from their executive, i told them my concern. At that time he acknowledged my complain. But on 26th Nov, 2015, i have received a court letter from advocate Harish Gore regarding payment dues.

Hence, i want to register an official complaint against Vodafone India. Please find the details below :

Vodafone Relationship No.[protected], Vodafone No. [protected].

I have written multiple e-mails and have had multiple conversations with your so called “Customer Care Representatives”.

It all started when I started getting calls for collection in the beginning of the month of November’15. I logged on to your site and it showed that my outstanding is Rs.-0.40.
I informed you guys about this and they said it is a technical issue and would be fixed in 48 hrs.

Nothing happened.

To my surprise I get another collection call on the 7th November’15. I informed them again of the concern and they said that it would be fixed in 48 hrs.

To my surprise still Nothing Happened.

Now things started getting even worse, one fine day I tried to make a call and I hear this outstanding payment message being played on my number. I called up 199 ( I don’t even feel like calling it Customer Care anymore),
Explained everything again and I was told the payment would be credited in 6 hrs and the message would be stopped in next 2 hrs.

The message was stopped but the payment still not reflecting on the site.

I still went ahead and made the payment of Rs.1200.00 using my SBI Card through your website, even at that time it was still showing the outstanding amount as Rs.-0.40.
Once I made the payment the amount started showing as Rs.-1200.40. It was 13th Nov’15 when I made the payment.

Now things started getting even worse, even after making the payment on 16th Nov’15 I again got a collection call and I told the same thing again. The said ok they would update it and would reflect in my account in 48 hrs.

Nothing Happened.This time not to my surprise anymore.

I got a message from Vodafone on 18th Nov’15 stating that your payment has been received. Phew….. I though finally it’s all over. I logged on to your website but to my surprise the payment was not updated and the amount was now showing as Rs.-898.03.

Worse was yet too happen though…. I got another collection call on 20th Nov’15 and now I was pissed of (pardon my French) but this is how feel right now.

I have also updated the snapshots of the payment that I made on your page on Facebook as well and have got comments from you guys stating we would call you but since 21st Nov’15 no one has called me regarding that.

Even today I got a call for collection in the morning and I told the same thing. I am just short o[censored]sing the cuss words because you guys have irritated the hell out of me.

I have been receiving multiple calls for the payment and now I have run out of patience. I got your e-mail address from the consumer court website as I was about to log a case, but I don’t know why I just thought of writing to you.

In my house we have five connections and if this is not sorted at the earliest I would not only file the case with consumer court but also port all the numbers out.

I am hoping against hope that something would come out of this e-mail if not well then I would have to end this almost 14 year old association with Vodafone.

Vodafone is providing me very poor network in mumbai also and also out of station it is worst. Customer care also taking time to resolve my query. It looks like vodafone is not happy to help us. On top of this i get call from vodafone [protected] simply saying that "if you are getting proper network in postpaid try prepaid vodafone". Worst service

It is very unfortunate that the Vodafone or Hutch is not available in our School. So I want to lease land to make Tower within our School so that we can get better facility from Vodafone or Hutch in our School. The BSNL will not be able to provide us better facility. So come and set Vodafone or Hutch Tower within our School Campus as soon as possible. Headmaster, Talbandi Lalbahadur Sastri Siksha Niketan (H.S.)

Vodafone deducted 90 rupees from my account for for some web activated service which i didnt want in the first place.now when i asked them to stop it and refund it they said u should have called within 24 hrs so they cannot refund my money.but i was not informed about this 24 hrs policy beforehand and they did not even inform me about this service actvation and balance deduction.they misguide customers.i want my refund

Hi .. I had requested for mobile number portability on my vodafone number 3 months ago since I shifted from delhi to mumbai. I had submitted all the necessary docs for this and done the payment spontaneously..even then vodafone took around 2 months to port my number considering that i kept calling them every now and then for those 2 months.

They took 1000/- extra from me saying that they will accommodate it with the unbilled payment and rest of the amount, i will receive back through a dd in next 15 days. Now its been more than 30 days and i have not received any amount.

What made it even worse was that the staff of vodafone stopped attending to my issue, and made excuses whenever i called. I never received my balance amount plus when i told the store manager that i am not able to login to my account online he lied to me saying that he can so i must check my system. These people are such they don't understand that they are loosing their business and not doing any kind of harm to us.

I had taken around 40 numbers from vodafone for my office and now i will see to it that all 40 numbers get deactivated. Vodafone does not deserve any customer if you are not ready to provide services to your customers.

Remember when your downfall starts- the biggest loophole was you never paid attention to what kind of people you have hired to attend to your consumers..

Your services sucks..!! Thanks for wasting my time, energy and money.

Dear Vodafone Team,

I am using Vodafone since long. I have been complaining you month on month that your billing system has some issue. Every alternate month some or other charges are excess charged. From free calls to Internet usage it is an on going issue.

Now I see for last two month bill is correct, but the previous adjustment amount is still adding up to the bill.

I do not understand why the same is not being waived.

I have sent you number of mails explaining the issue, but your replies are same always it seems robos are replying i.e. without looking into the concern for the sake of replying you reply.

I did not use excess internet, I chked at *111# number I had balance few MBs left but still you charged it on bill.

Could you answer below two points:-

1. when I use less data, why do not you refund pro rata amount
2. when I pay 3G service data and 80% of time I get 2G services, why so not you charge 2G usage data proportionately.

I hope I could make you understand better and much better this time

Look forward your co-operation and send me correct bill.

Operator : VODAFONE Service Number :[protected] Amount : 149 referance no:95108631GOOESAE6 Trasfer no:[protected] transation date;21-9-14 from SBI bhilai kindly check the aboev referance number as Rs149 for servics no:[protected] vodafone is still not recharge .and intimate me in my e-mail ID ; [protected]@gmail.com

Hi, I am a customer of Vodafone India, and am using their service since last two years. My bill was pending and since i was not able to go the vodafone shop, i decided to pay it online with my credit card. while doing the payment...instead of Rs. one thousand i accidentally paid Rs. 10000. ( One Zero Extra). After contacting their customer care they are saying that they wont be refunding the amount but will adjust it in your usage. This...

My Name is HEMRAJ P ZAWARE, Address:boisar, palaghar, maharashtra, 401504, india, My vodafone mobile number is [protected], from last three year, at 23 OCTOMBER 2015, my SIM card of this number was not working partialy at that time my talktime balance was 149, but i am check balance of this number on 25 november 2015 is 00.00 Rs.i am ask customer car about this issue they tell me your SIM card is not workinng for thise reason your balance is deducted, within this month im was physicaly unfite and was not able to replace SIM card. please see the issue and proceed as on urgent basis. THANK YOU

My prepaid Vodafone mobile number is [protected]. Usually I don't send any SMS .But when I tried sending a SMS it failed . I'm getting a error message. I'm not able to send a SMS to anyone. Kindly look into this issue and resolve it as soon as possible

I, Sri Dilip Kumar Bachhar, have a BSNL connection. Now I has been converted to VODAPHONE connection. Recently, I have observed that random deduction has been made from my balance against [protected].

Pl deactivate all such illegal activities & stop deduction.

Regards
Dilip Kumar Bachhar

I am having pre-paid mobile No. [protected]. On[protected], I visited Vodafone store Near Ridhi Sidhi Choura, Gopalpura bypass, Jaipur for micro sim. As advised, I got converted my pre-paid connection to post-paid. But it was blocked after 7 days. Time and again, I contacted the Vodafone store but the problem could not be resolved. Finally on[protected], I got re-converted to pre-paid, but it was again blocked un-authorisedly after 5 days. I was advised that this due to some technical issue and would be resolved shortly. But the mobile number still blocked. Please take up with the company to resolve the issue.

Dear Sir with due respect, I am sorry to say that Vodafone company limited has no initiated against my 22 nd November2015 complain. but i am seeing the complaint status that the Vodafone India customer support team has been notified my complaint. still outstanding amount Rs 536.84 are showing and GPRS Service also active Please take necessary steps as earliest, Thanks and regards Subrata Datta Mobile No-[protected] E-mail:- [protected]@gmail.com Address:- 178/2 Girish Ghosal Road, P.O- Naihati, Pin-743165

Dear Sir, . I am a vodaphone customer and have been using three connections in my home. On 10th of nov have given one of the nos in my wifes name Mrs Gunjan Kothari [protected] For porting and till date porting has not been done because of many reasons given by small and big store of vodaphone in nagpur. They have issued me three sims till date and no one is active Have tried to speak to your customer care also every time i speak to them they tell me to contact to nearest store. Today i have been communicated that till date your document have not been processed . As per process if i have been issued three sims that means have submitted all required documents and today after 15 days have been told that still my douments have not been submitted. Have called at your nagpur office also to speak to concern person who is incharge of vodaphone stores in nagpur [protected] the gentlemet told me that sahab responsible for both stores is here is sitting here is saying that by today evening he even not bouthered to respond. By this entire episode as a customer i have been hurt and was not expected by a company like vodaphone.its 14 yrs have been using services of telecom companies like idea and airtel but never faced a single problem. Hope to get solution asap. Regards Himanshu kothari [protected]

I was using TATA no [protected] which I recently port to Vodafone 9-10 months ago on suggesting by vodafone marketing executives.

Now I have activated 199 Rs plan for internet 1gb on my number.
But last month they charged me additional Rs 499/- rental plan along with Rs199/- plan for the period[protected] to[protected].
When my 1gb data finished, the vodafone customer care called me & advised to take additional 1gb plan for Rs 250/-. Also advise me to take 2gb plan for Rs450/- from next cycle month.On which I agreed to do so.Again my additional 1 gb finished I took another 300mb plan & then 500mb plans as addons.
But after all addons finished I dont how but the customer care executives says I have activated 499/-plan on 08/11/2015 from myvoadfone app in my phone, which I didn't. May be it would have been done mistakely as the app hangs too much.

The Customer care are not listening for same I requested them to revert the 499/- charges or take charges for the 3-4 days or the maximum internet charges for data if i have used.Moreover I ask them to make some solution for same as even It don't pinch my pocket nor your company got any loss.But the customer care at 199 says they cant do anything and I have to pay all charges.


Please look into this complaint as these companies are making fool of innocence public.

Dear sir/madam i am vodafone gsm customer my no.Is +91 [protected] dated 21/11/2015 company message to my no. Message are rs.35pe ka full talktime sath hi, sabhi local/std 40p/min ke dar pe 28 dino ke liye.Vodafone special offer sirf 23/11/15 tak simith.Then i am recharged my no.With 35/-dated 23/11/15 after i am calling local& std but special offer not activated then i am calling vodafone customer care officer dated 23/11/15 office reply to me your problem solved within 4 hours & your extra charged refund to your a/c after dated 24/11/15 i am calling local& std but another offer not activated & another i am calling vodafone customer care and reply to your problem solved 24 hours and after 24 hours i am calling local& std but offer not activated my number then i am calling vodafone customer care officer they reply to me your offer massage foreword to our company no.[protected] i am foreword massage but still offer not activated my no.& i am not happy vodafone company services.