Vodafone India Complaints & Reviews

My Name is HEMRAJ P ZAWARE, Address:boisar, palaghar, maharashtra, 401504, india, My vodafone mobile number is [protected], from last three year, at 23 OCTOMBER 2015, my SIM card of this number was not working partialy at that time my talktime balance was 149, but i am check balance of this number on 25 november 2015 is 00.00 Rs.i am ask customer car about this issue they tell me your SIM card is not workinng for thise reason your balance is deducted, within this month im was physicaly unfite and was not able to replace SIM card. please see the issue and proceed as on urgent basis. THANK YOU

My prepaid Vodafone mobile number is [protected]. Usually I don't send any SMS .But when I tried sending a SMS it failed . I'm getting a error message. I'm not able to send a SMS to anyone. Kindly look into this issue and resolve it as soon as possible

I, Sri Dilip Kumar Bachhar, have a BSNL connection. Now I has been converted to VODAPHONE connection. Recently, I have observed that random deduction has been made from my balance against [protected].

Pl deactivate all such illegal activities & stop deduction.

Regards
Dilip Kumar Bachhar

I am having pre-paid mobile No. [protected]. On[protected], I visited Vodafone store Near Ridhi Sidhi Choura, Gopalpura bypass, Jaipur for micro sim. As advised, I got converted my pre-paid connection to post-paid. But it was blocked after 7 days. Time and again, I contacted the Vodafone store but the problem could not be resolved. Finally on[protected], I got re-converted to pre-paid, but it was again blocked un-authorisedly after 5 days. I was advised that this due to some technical issue and would be resolved shortly. But the mobile number still blocked. Please take up with the company to resolve the issue.

Dear Sir with due respect, I am sorry to say that Vodafone company limited has no initiated against my 22 nd November2015 complain. but i am seeing the complaint status that the Vodafone India customer support team has been notified my complaint. still outstanding amount Rs 536.84 are showing and GPRS Service also active Please take necessary steps as earliest, Thanks and regards Subrata Datta Mobile No-[protected] E-mail:- [protected]@gmail.com Address:- 178/2 Girish Ghosal Road, P.O- Naihati, Pin-743165

Dear Sir, . I am a vodaphone customer and have been using three connections in my home. On 10th of nov have given one of the nos in my wifes name Mrs Gunjan Kothari [protected] For porting and till date porting has not been done because of many reasons given by small and big store of vodaphone in nagpur. They have issued me three sims till date and no one is active Have tried to speak to your customer care also every time i speak to them they tell me to contact to nearest store. Today i have been communicated that till date your document have not been processed . As per process if i have been issued three sims that means have submitted all required documents and today after 15 days have been told that still my douments have not been submitted. Have called at your nagpur office also to speak to concern person who is incharge of vodaphone stores in nagpur [protected] the gentlemet told me that sahab responsible for both stores is here is sitting here is saying that by today evening he even not bouthered to respond. By this entire episode as a customer i have been hurt and was not expected by a company like vodaphone.its 14 yrs have been using services of telecom companies like idea and airtel but never faced a single problem. Hope to get solution asap. Regards Himanshu kothari [protected]

I was using TATA no [protected] which I recently port to Vodafone 9-10 months ago on suggesting by vodafone marketing executives.

Now I have activated 199 Rs plan for internet 1gb on my number.
But last month they charged me additional Rs 499/- rental plan along with Rs199/- plan for the period[protected] to[protected].
When my 1gb data finished, the vodafone customer care called me & advised to take additional 1gb plan for Rs 250/-. Also advise me to take 2gb plan for Rs450/- from next cycle month.On which I agreed to do so.Again my additional 1 gb finished I took another 300mb plan & then 500mb plans as addons.
But after all addons finished I dont how but the customer care executives says I have activated 499/-plan on 08/11/2015 from myvoadfone app in my phone, which I didn't. May be it would have been done mistakely as the app hangs too much.

The Customer care are not listening for same I requested them to revert the 499/- charges or take charges for the 3-4 days or the maximum internet charges for data if i have used.Moreover I ask them to make some solution for same as even It don't pinch my pocket nor your company got any loss.But the customer care at 199 says they cant do anything and I have to pay all charges.


Please look into this complaint as these companies are making fool of innocence public.

Dear sir/madam i am vodafone gsm customer my no.Is +91 [protected] dated 21/11/2015 company message to my no. Message are rs.35pe ka full talktime sath hi, sabhi local/std 40p/min ke dar pe 28 dino ke liye.Vodafone special offer sirf 23/11/15 tak simith.Then i am recharged my no.With 35/-dated 23/11/15 after i am calling local& std but special offer not activated then i am calling vodafone customer care officer dated 23/11/15 office reply to me your problem solved within 4 hours & your extra charged refund to your a/c after dated 24/11/15 i am calling local& std but another offer not activated & another i am calling vodafone customer care and reply to your problem solved 24 hours and after 24 hours i am calling local& std but offer not activated my number then i am calling vodafone customer care officer they reply to me your offer massage foreword to our company no.[protected] i am foreword massage but still offer not activated my no.& i am not happy vodafone company services.

Sir, A person named Aby Mathew sending vulgur pictures, videos and messages to my whatsapp and to my facebook account. His whats app number was +91 [protected]. He says that he is working in riyadh Saudi Arabia. He frequently used this number +[protected] to call me and use vulgur words which is related to sex. I warned him so many times and still he is repeating the same. He asked me to give money else he will publish my vulgur images through internet. Please help me. If he do like that i will commit suicide. Please Help.

For my three nos. [protected], [protected] and [protected], I changed the company name by raising service requests to avail corporate benefits of the plan. After successful completion of service requests company name was changed on all three numbers and I received a confirmation message. On bill cycle my plan was also changed to new corporate plan.

I confirmed the plan details with Vodafone corporate care THREE times on interaction IDs[protected],[protected] and[protected] and I have complete benefits of the plan on three emails.

When my bill was generated I did not get the benefits that are part of plan and I was charged for these benefits on ALL THREE NUMBERS. When I contacted customer care first they said your company name is not updated so you will not get the benefits. When I showed them my bill on which my company name is updated then THEY ASKED ME TO TREAT THIS IS AN EXCEPTION and INTERNALLY without any message or alert changed my company name.

But now they are saying your company name is updated but you will not get the benefits of the plan. I confirmed the plan details THREE times not one and still they are denying the benefits. Despite numerous emails to the Vodafone appellate authority nobody is taking any corrective action. Even they are not listening to what I am saying. Every time I am getting same reply that you will not get the benefits. Even I tried to copy Vodafone Customer Care Delhi Head Manish Jain in my emails, he also has turned deaf ears to my complaints.

Attaching the bill screen shot in which company name is updated and the plan details that were sent to me.

My daughter is using a VODAFONE NO. [protected]. The company is continuously activating paid service without any request from my daughter and deducting a huge amount. Recently they deducted a sum of Rs. 40.00 and Rs. 75. As she is a MBBS student she does not have much time o spare to lodge a complaint. The call center is not entertaining the complaint.

My Number:- [protected].I was visited powai heranandani vodafone store on 21st Oct'15 for make postpaid to prepaid because of without intimation charege of Rs850 for internet. After meet to one lady of powai vodafone store she told me within 3 days your 850 will refunded, but i was received msg on 14th Nov'15 for bill payment. then again i ws visited in mulund vodafone store they was committed it will be done in 3 days but still not refunded in account. then again i was called to customer service they told me to visit again powai store.last two days i was visited powai hirandani store. i waiting 2 hour to meet store manager( Bhanu Vyas) but she dont have time to meet me. same day evening i visited for resolution then i meet to amit. he told me your defiantly refund your payment but still not happen.

I am really irritated of fake commitment in vodafone store located in Powai Heranandani area. I hope this complaint my query would resolve.

Today @ 10:20 i made roaming recharge, amount is deducted from my account but, stil no recharge is done on my sim. kinldy sort out this problem asap how is ur service for that i[censored] cant provide service then dont offr these type of services. othrwz i will port my sim no i.e. [protected]

I have been using Vodafone in Delhi for over a year and recently shifted to Ahmedabad and ported in to Vodafone Gujarat. I am not able to use my Internet service for which I am paying rental anyways. I called customer service 198 numerous times and after lot of procedure my complaint was registered and iI as told to wait till 2nd Dec. I really need to know which one of you will wait for that long to get a service that you are already paying for? I did not port into Voda guj for this shifty service. I am sitting at Vodafone store for past 3hours and nothing has happened. The only response that I have received is that "you are not the only one facing this problem, there are others too." should I be happy about it? I have recently shifted here and need Internet service more then ever. Is Vodafone going to compensate for the trouble it has caused me?

Sir,

Cell No.: [protected]

I shall be grateful if you STOP all your promotional messages to my Vodafone number immediately. The messages are annoying and disturb the continuity of the work in progress.
It appears you send such messages @ 1 for every 10 sec, or, immediately after the earlier message is cancelled. Your greed seems to be, someone will unwittingly press 'OK' instead of 'CANCEL'. For a company of your standing and stature, it is very unbecoming of you, to say the least. Instead of getting additional revenue, such acts only help in eroding consumer base.
Once again, I thank you in anticipation of discontinuance of ALL such messages with immediate effect.

Sir, With due respect to the company(Vodafone) I Mukund Mugad resident of Karnataka Dharwad would like to bring to your notice that I am using a sim of vodafone ( no. [protected]) which when checked in truecaller was being used my someone with the name of Rahul Goyal earlier. But this sim was recycled and the above number was given to me sometime back. Now I am continuously getting message from Lok Adalat is that some bill is pending and I am supposed to clear it within 25th of this month. But this message is intended to. Rahul Goyal I suppose and he needs to clear the debt which ever is pending from his side. Now my complaint is that the sim has not been recycled in my name though I have submitted the necessary documents while buying the sim still getting unnecessary messages and have shaken me and harassing me due to which I am losing control over my brain. I request you to kindly look into the matter asap. Regards Mukund Mugad

1) Relationship No. :[protected] Mob No.:- [protected]
2) Name - Amrut Kulkarni
3) Contact Number - [protected]


I was using vodafone fixed monthly postpaid internet plan for 2GB internet of Rs.449/-. Everything was going ok for several months but in March -15 i received bill of Rs.1600/- for one month. As i have fixed 449/- plan so it was impossible to have bill of same amount. I Stopped using service and asked to close the connection to representative. I had also requested to send me full detailed usage bill.
After that every month i have been called for bill due payment and i was requesting for detailed bill. Each time new person was calling for demand and i was repeating same story.

There are following loopholes in the communication from Vodafone side.
1) No one of representative has enough information regarding bill and plan.
2) No one has past communication notes. each time new person calls me and i repeatedly request detailed bill to them.
3) from last 1 year each time new person calls and they don't know that i have requested to disconnect connection and asking detailed bill.
If communication is not proper from your end, how can you expect to pay bill.


Now i have received legal notice from Vodafone to be present in consumer court. I you are not able to listen your customer and directly demanding wrong amount then this is totally wrong.

I am using Vodafone services for 2 more postpaid connections and i am regularly paying bills for same. I am also ready to settle this bill as per my availed plan but no one responsible person is contacting me for that.
I request someone responsible person from Vodafone to contact me and settle the issue.

Thanks,
Amrut

A month back I requested for the disconnection of the data packet (Internet) service for my mobile number. I was expecting a call from Vodafone or a message of stating that your internet service has been discontinued.

One day when I received the message of my data usage amounted to Rs.2000/-. I was shocked. I was completey unaware the my plan has been switched to Rs.99/- Rental and to stop the internet I have to sent one message.

Which I was never told at first call. I have been cheated by vodafone. You guys can send the message of billing amounts, but can't you intimate your customer of change of plane.

Vodafone can check the call recordings, I was never told that to stop the internet service I have to send one message.

I am not going to pay my 2000 odd bill for the month of November. And opting for Portability.

Dear Sir/Madam [protected], I have been using this no. From last 8 year.I did MNP from reliance to Vodafone on 2009. I had supplied all the required documents to my nearest Vodafone Care. But they didn't submit my documents and used another person documents. Two days ago my sim card damaged due to some problem. Now I am unable to repalce my sim card, because sim card documents is not matching with me.

Its a copy of mail which was sent to (vodafonecare.[protected]@vodafone.com, nodal.[protected]@vodafone.com, nidhi.[protected]@vodafone.com) even nodal officer is not free to check the issue with there subordinates

Hi Team,

It's very disappointing to keep telling you same thing since last two weeks and still I have to explain it. The given post paid simcard is not registered on network. As requested please find attached screen shot for reference.

Don't know what you have done with the simcard no. Whether it's correct in your system?
Could you please check? The SIM no is[protected] kindly check.

For mobile number [protected] from pune I hope it's in home circle right?

By the way I am telecommunications Engineer not new to mobile phones and SIM card. I am using it since my childhood so don't worry about suggestions like below.

"The toll free number 117 will work from home circle only"
"OR I need to complete MY tele verification by calling on 117 (toll free) from your Vodafone number."

(Any mature person can tell you that if SIM is not registered on network it won't work. Below mails shows the understanding of your customer care executives and they are not even bother about customers concerns.)

They have changed 3 times the reference no's on same concern.
1.[protected]On 16/11/15)
2.[protected]On 18/11/15)
3.[protected]On 21/11/15)

And for every revert I had to drop you people at least 3 emails then only I have received a revert with same nonsense explanations
Please check the date differences between concern reference no's.

And the executives who are involved in handing over the post paid SIM card to me are pathetic guys ever I met.

Thanks for the perfect experience with Vodafone people.

Kaushal
[protected]