Vodafone India Complaints & Reviews

6 days back a vodafone executive named Mr.Gourav offered a plan for prepaid to postpaid migration. He had collected Rs.150 and required documents. He said it would be done within 11pm the next day. It's been 5 days and he has failed to complete the job. Every day I have to call him up just to get nonsense replies. Please take action against him.

I had purchased a data pack for my vodafone number on 18/11/2015 for rs.147, as per the message received by vodafone i was supposed to get 1gb of data, but i got only 500mb of data. when i called to customer care, they said, it will be update by 2 days. Later i was not able to call customer care, as the line was disconnecting. Week later i got a message for 1gb data @ 127rs (25.11.2015), i recharged this and got the 1gb of data. But for my previous data pack (activated on 18.11.2015), the 500mb i was supposed to get is still pending. +91-[protected]

I have postpaid nos. [protected] & [protected] under cug scheme. I had requested for 199 data plan for both nos. dated 13/08/2015 but second no. confirmed for activation of data plan.But dated 25/11/2015 I am getting shocked when customer care told me that your first no. also has 199 dataplan.Than I requested for deactivation of that plan.Now today customer care told me that your second no. plan was changed.I am very surprised how they can change plan of two nos. in different way for same request.do needfull as early as possible otherwise I want to go to other ways.

I am a vodafone customer using vodafone connection [protected]. My billing cycle is 25th right from day 1. For my Oct 15 bill i made a payment of Rs.1500 on 10th Nov 15(13th being due date). Receipt for the same is attached. Yet on 17th Nov 15 my out going call was barred. When given a call I got to know that according to them I have not made the payment. Shocking to me. after a 30 mins long discussion. they agreed to start my outgoing call when i gave them the details of my payment. They did removed the barr. They also update that your payment is not updated into our system. So I called the store where I had made payment. The concern person confirm me that, he had missed to make my payment by mistake and will do it in next 5 mins. I was like ok. But then I called customer care again and told them the entire scenerio. I also asked them not to levy any late payment charges as this was not my mistake. On which I got to hear Shock no. 2. That mam your billing cycle is 7th so you wont get any late payment charges. I made them understand that pls check my records it was never 7th. How it got changed. Again after 45 mins long discussion they agreed that this was a technical issue and we will set your billing cycle to the earliest one. Thats it. From 17th Novmeber till date it never got changed. Only got false committment that it will be changed in 24 hours, 48 hours whenever I used to call customer., which never happened till date. Morever have posted complaint on their mail vodafonecare.[protected]@vodafone.com which they follow 48hours tat to revert. Not followed till date a single tat. Moreover every day I have to call cust care and tell them the entire story again and again. During these days I have faced a lot of inconvenience from vodafone . My problem is that I use 3gb 3g unlimited plan. As per that if i consume my 3gb limit within by billing cycle then too I can access unlimited data at the lower speed of 64kbps. So I consumed all 3gb data on 23rd. From 24th onwards my internet is running at the speed of 64kbps itself. Which wud have then resumed to it normal speed on 25th if these people wouldnt have changed my billing cycle. Morever during these all conversations I faced 2 executives one Mr. Ratan Patel and other one I dont remember the name(i also raised complaint in vodafone against this executive, but no revert). who were very rude. the anonymous one was talking to me in highly indisciplined manner as if hez trying to make a fool out of me. Moreover he said that the request was raised by your end to change the billing cycle. I denied. But he kept on insisting. So I asked me to gimme a proof if I had made such request. Over which he had to say we cannot give it to u. I told him up frontly I have a right to Information. so he paased on my call to his superior. He apologised and agreed that the request is not raised by u but it was an error from our part. Yesterday these people tested my patience. On 1hr plus lenghthier call. My calls were transfered to any depts and people randomly and they were just trying to make me understand that we are not the concern team U pls connect to concern people. Moreover executive named Ratan Patel from Mumbai Office answered change your plan. Why should I change my plan if it was a technical issue from Vodafone. Why should customer suffer and do adjustment. Had I delayed any payments???? Over which he has to say that we cannot do anything, its a technical issue. Change your plan or suffer till 7th dec.!!! We can only change your cycle on 7th dec once you make payment for the bill generated on 7th dec. Shock no 3. Now I got 2 bills from vodafone one generated on 25th Nov and the other one which will be generated on 7th. So in short I have to make payment twice. On which I asked him, Should I suffer for your mistake. Was this the solution provided. ? He told me though it is mistake from company but we cannot do anything. You suffer with it. and we wont help you in this. This is the pathetic thing vodafone can do with their customers. Indisciplined, Ignorant about the process of vodafone and pathetic people are sitting at vodafone to take care of the customer. I am very clear on this that I am not liable neither Il pay any bill that gets generated apart from 25th. And vodafone has no right to take action against it. Because its a technical error from your end. So you people are responsible to bear with it. and give me solution asap.

Dear Sir,

I have been cheated and humbled by Vodafone company and its employees.My Data plan of 199 2GB 2G Unlimited data pack was active wherein I was getting very good speed and could browse and operate net smoothly on mobile. However Sine 18th Nov 2015 data speed reduced considerably.I had many phone call with executives of vodafone but nothing has been done.Than company come out with a plan of 2GB 3G plan with a rental of Rs.249 which I agreed on 30.11.15.However even after this I could not operate internet on mobile as usual. Then I had called on to vodafone appellate on 01/12/2015 at 3 of clock on number [protected].But instead of helping me all the concerned were busy in transferring my call to one department to another making mess of my situation.This being a months beginning I have to make various online payments through mobile apps and my vodafone no being registered on those apps.I am completely helpless and annoyed with behaviour vodafone.I am attacheing my email communications with the vodafone.

I think these are the marketing gimmick of the company to cheat customer and make money without providing agreed services to the customer.

Date of issue-26th November 2015. Hi, I am a Vodafone Post paid customer, when exceeded my internet plan of 4 GB, I bought a booster pack of 1GB data on 26th of November 2015. But it was not activated till 1st of December 2015, when I called up customer care of Vodafone on 1st of December 2015, I was shocked that no one was able to resolve the issue, they transferred my call 7 times continuously and after that disconnected my call. No one showed interest to resolve my issue. They made fake promises that they already resolved the issue but still I am facing the same issue. I am using my Vodafone number since last 4 years and now I felt that I should change my service provider.

This complaint is regarding Vodafone cheating to customers those who do not use internet through telephone. I have refilled my balance RS.170/- on 24/11/15 and without making single call, my balance expired within 8 days. I am trying to make call but getting reply "No balance in your account". When I checked balance shows only. 0.03 paisa. I got shocked and went in Fort Voda Gallery. They said you have used telephone internet service and used 59 mb data which my handset showed. How it is possible that without activate internet service, data is being download and there are no any alert shows while finished download or browsing session. When I finished my call, immediately I get alert about balance. Even after finish browsing session or download, I should get the balance alter that I could understand that mobile internet service is on. Vodafone is purposely activating such services for looting customer. Your Vodafone gallery representative told me that per MB data charges are Rs.4. If your calculate 59MB data x 4 = Rs.236. How do you allowed me to download data of Rs. 236 if my balance is Rs.170/- . Vodafone is doing some wrong practice to fooling customers. As I have not used your internet service that you have forcibly activated please restore my Rs.170/- balance in my account. And also requesting you, not to start any services without my consent. Please put my phone in “Do Not Disturb” category.

I got my number deactivated two months ago. [protected]. My mother went to the Vodafone Store in Park Street yesterday to get it reactivated. They told her to wait for 2 hours. After 2 hours when I tried to make a call from that number, it told me that the service is 'temporarily withdrawn'. Please enable it.

Dear Sir/ madam, I, want to draw your kind attention that, for my vodafone Cell No. [protected] ( UP-E), I was apply the 3G net pack of RS 101/= from my balance on date 25 Nov 2015, after top up with Rs 50/= ( through your agent remotely) and that time I, had balance of 3G, 445.72 MB with validity up to 22 Dec 2015. On date 26 Nov 2015 when I was at Durgapur (WB) in roaming, again I was Top my Cell No with Rs 200/= through same agent remotely and subsequently I got balance accordingly which was correct but as on when agent was apply the roaming tariff plan worth Rs 5/= ( which is as per your latest displayed templates offer effective form 1st Nov 2015), my Net pack was overwrite/ modified from 3G, 445.72 MB with validity up to 22 Dec 2015 to 2G, 15 MB with validity up to 27 Nov 2015, resulting I got loss worth Rs 160/= (appx) and also facing lot of problems. Hence I, m requesting you please resolve this discrepancy and give me proper balance of net pack which was omitted/ modified by default.

Dear Sir, subscriber id 92659981 Vodafone is harassing me mentally as well as financially. I had vodafone plan of Rs 149 but these guys are sending me exorbitantly high bills from the past three months So I changed my plan to Rs 249 this month. Even I cut down my usage to almost negligible because of the fear of high bill still they sent me a bill of Rs 650 this month. I don't know how to handle this situation. Last month I paid Rs 1300 and I think next month these guys will ask me to sell my kidney to pay my bill. If any one can help. I will be highly thank ful. Frustrated Customer, Neelesh Gupta

I had recharged for RC 14 on 31st Oct, 2015 which is a STD plan for 30 days via the IVRS by calling 121, after the RC 14 has been activated, there was a continuation to that call asking to do recharge for RC 7 to double the validity and i did so.The validity has not been doubled as it got expired on 29th Nov, 2015. Thinking that the STD pack validity is for 60 days i was on call for longer time and Rs 21 got deducted as per general plan. Spoke about the same to the customer care executives and they did not provide any proper information and speaking some nonsense instead of listening to the issue faced by me. The way they spoke was not professional. Kindly look into the issue.

Hi,

I did a recharge of Rs. 147 on my haryana's vodafone number- [protected]
which provides a 3G data of 1GB under double data offer but the amount got deducted from my bank account(I did it through internet banking from shop.vodafone.in) while I got nothing in back.
Reference ID is[protected]
I tried to complaint about the same, complaint ID - [protected]
They resolved my complaint by saying that I've already received the 1 GB data and used the entire data on same day, Although I didnt even touched my phone, nor received any data.
This is ridiculous. No senior supervisor comes over customer call despite of repeatedly asking them, no one speaks logical on customer support. Its all .
Please Let me know how to sue them..

Hi, i took vodafone connection in the month of august and after 2.5 months requested for port out. The request was rejected saying 90 days need to be completed. I raised another request after 90 days, this time it is rejected with message saying i have unbilled amount due. i see have made excess payment of 50rs at that time. Also shouldn't i be informed before taking any decision? And for postpaid customers if the request was on nth day and decision was on n+7 th day, wont it be automatic rejection because user didn't pay rent for 6 days. Is this MNP a JOKE with Vodafone?

Sir i am vodafone user having number-[protected] i m not getting network in the area guvravnagar jp nagar 7thphase which is finding difficult to transact business. it is not only in these area bt we are facing network problem in surrounding area also.which is becoming very problem so kindly consider the complaint and solve the problem we have.
the area we have problem is #25, samruddhi nilaya, 6th b main road, gauvravnagar, jp nagar 7th phase, banglore-78

It is very shameful to know, someone from Vodafone has leaked my postpaid bill for Last month. I being a valuable customer, never expected such an incident from "so called trust-able source". It has created havoc. I want to know why such incident happened & pull out the info, who has given my details to unauthorized person.

Respected Sir/Madam I have been a loyal customer of Vodafone since 2002, when in was Hutch, I never thought of any other service provider but now I am thinking that I may have to leave Vodafone. [protected] Mrinmoy Ghosh (Bengali Department) Around 12 p.m. At First a huge amount is deducted from my account for a service I did not activate. When I call Customer Care they tell me it has been activated because I use internet. What do you think I am ? 2 years old ? That I do not know how to use internet ? They said that the service will be deactivated and the amount will be refunded. But nothing happened over 24 hour. [protected] I called the next day and my service is deactivated but no amount refunded. [protected] I called again the next day and I have been informed that there hasn't been any complaint registered about any refund and they are doing it now and it will be done in next 2 hours. But as usual nothing happened. [protected] Chintu Manna (Bengali Department) Around 11.30 a.m. I called today and they said no complaint has been registered yet. So I asked them to register a complaint and give me the complaint number. Then they said that the money can not be returned. So I am asking this why haven't I been told before ? Do you train your executives to misled your customers that they will fed up eventually and leave the matter ?? I ask for details of any one person whose money has been returned. And finally I ask if the Vodafone company is on the verge of bankruptcy so that you have to deduct from it's customers unethically.? And if its the usual way you treat your old loyal customers then I am sorry to state it very clearly that you do to satisfy any single word you claim. Regards Rituja Gayen [protected] [protected] (since 2002)

Hi Team, I am sani ahmed from nagaon assam. My younger brother, Rakib ahmed got mail from [protected]@gmail.com to conduct interview. They conducted interview Assam 26 nov 2015. After that he got mail that he is selected & asked to credit Rs.3000 as security deposit to Mr. Sunil kumer account number [protected] PNB& he did. Then he got mail to appear for Document verification on 28 nov 2015. He is thinking to go there, but I have doubt that it is fraud job offer. Could please help me identify if it is fraud or not. Please revert me if you need any more information. Looking forward for your reply.plz help me

Sir, Referring to the Subject matter, please find Complaint against Vodafone as below: Request of Closure of Sim via mail is submitted but not granted by Vodafone, don't know why?? Even no conformation via mail also. At Vodafone store, again request is submitted on 21st November, 15. Reconfirmed by Mobile regarding closure also. (Calling from Vodafone was not attended due to circumstances, but I had called them for conformation.) Re Reconfirmed on 30th Nov, 15, executive is taking new Request to prolong the Period of Billing Cycle. This is not acceptable. please find the Summary of calls to Vodafone for Follow Ups in the attachment. Regards, Pratik Parikh

Respected sir my name is Nagendra Singh and my vodafone mobile no. is [protected]. Sir I had problem in my sim network. Sometimes they come full. But call come or sms they will inflicts. When I call to customare care executive they said any others company network come or not I said comes they said why you did not try other company. Why you wasting my time. That executive name is Rahul Yadav. I am currently at lucknow. I am using this no. long perid of time. Kindly do something on this otherwise i will change my network service operator

Hi...I am frequently getting messages saying some packs like tube world, beauty pack, etc. And got my money deducted. I lost around 150 rupees. Vodafone is a real cheater. I was using Vodafone for so many years. This is very worst. I haven't clicked anything to subscribe... There was no prompting message also to remaind whether subscribe... Looting money...