Vodafone India Complaints & Reviews

My phone number is [protected].From my balance on 21/11/2015 Rs. 21 Deducted as Social Book Pack at 1:28 AM(21th Nov)I am Stuck!!! bcoz I did not activate the mentioned pack. I tried on 155223 to talk with customer care but not able to connect. I am Requesting here, plz deactivate this as soon as possible and returned Rs. 21 & not repeat in future. Few days back Super Models club pack got activated on 7/Nov/2015 and Rs 50 got deducted from my balance though the aforementioned pack was not requested. please suggest when i will receive ma deducted balance back on the same number as i cannot afford these kind of deduction after one another day. I think company will be having all the details. Thank you Regards, Amit

Through this medium I would actually like to make all the citizens aware that Vodafone does not have a refund policy regarding network related issues.

Actually i am a customer who have been facing troublesome network related issue for last 4 months.In the initial 2 months when i was complaining on telephone they literally did nothing at their end, later when i resorted to email and started asking tough questions then they acknowledged that they cannot provide 3G services at my location.

So i asked them to refund me my amount wasted during this period.
I have made more than 18 calls and written 14 emails to vodafone in this regard but to no avail.

It is really worrisome that at a time when Vodafone has millions of customers in India it does not have a policy of refund regards network problem.

They are taking Indian customers for a ride.It is high that we raise our voice regarding such exploitative practices

Everything was going ok. Once i came to study from vns to mumbai, i asked voda to mnp and the number was now of mumbai. I was a postpaid customer! Just because i live in a hostel, the address verification was incomplete. They used to shut my connection for a time and i was like visiting store and asking them to open. But one day i wasgoing on a trip and on dat trip it got deactivated. Wen i came back to mumbai, i went to lower parel and asked them! They said the number is deactivated but we will issue you your number once you pay the bill. They issued me a new sim and everything and i did my payment for ₹ 947! They said that my number will be working in 6-7 days but it didnt. They lied me so that i can pay them their money. It was very old number which i didt wanted to loose. I even once called customer care to ask about verification, and that guy said sir your no is verified. I dont know why he said, but just coz of not verifying my no in a month means they will deactivate your number and never ever give you back! I am extremely sorry to say but voda you just took my 9 years old money and that number will be sold in fancy numbers by you guys. Such a CHEAT. I want someone to help me with this. If any of senior sir is seeing this please call me and help me. Sir i want my number or else people will loose that trust. My number is where you can communicate [protected]. My moms no [protected] My dads no [protected]

This is Naveen residing at 50/51, Dr No., 15, Valluvar Flats, Siruvallur High Road, Perambur, Chennai-11, working in an leading automobile firm. Holding a connection(+91-[protected]) with Vodafone for the past 5 years, visited the Vodafone Shop located in Gandhi Nagar, Adyar, Chennai to get a Nano Sim, during that visit, I was offered to get a postpaid connection by the shop exe. ( They said several offers will be there for 3G data on corporate connection) even though I have no idea to take a postpaid connection, because of data offer & hassle free outgoing calls (since I have issues in recharging through online, every time I use to go to the nearest dealer/shop for top ups) so I have decided to take the connection & submitted the necessary docs that day itself without any pending) this request was taken on 03-11-15, I was contacted by a Vodafone staff stating that he was at Kolathur, Chennai searching for my residence for verification (actually my residence is at Perambur, Chennai) after two days got a message from Vodafone stating..Verification is failed, so to avoid connection termination, contact customer care.
Immediately I contacted 198 & requested to update my office address for verification, the request was taken & I have been given 3 days for processing that, but it seems they haven't taken it & my outgoing calls were barred & connection was also suspended, to sort out this issue, visited the same Adyar shop on 17-11-15, & updated my office address to do verification there, my request was taken & the shop exe has send a mail to back end team for temporary connection activation, I believed that all issues will be solved, so leave the shop, but issue repeats again, the outgoing Calls have been blocked on 20-11-15, to know what's happening on the background, I contacted the 198, it has been said that verification was done at my office address, since no one is there in the name of Naveenbabu as per the security's statement.(but it Seems there is nothing done in the name of verification, point. 1..verification was done was done at perambur ( which is my residence, not my office, point. 2..there is no security in my apartment) since I have requested to do verification at my office address & it has been taken into account with proper address & my availability details, how come they do it at my residence & moreover I didn't receive any call during verification, so I believe that its a fake process, since i have been said to reach the shop for further proceeding, visited the same Adyar shop again, but the exe's at the shop were very harsh & not properly responding..

Point.1.. They were stating that verification will done at my residence only, (so for what reason, they accepted my request to do it at my office address on 17th?)

Point.2..on 17th I was handled by one exe & on 21st another one, the one who handle the case on 21st saying that, if there is any issue with the request given on 17th, I have to discuss with that particular person & sort out this issue(what's this? All are Vodafone staffs right, customer issues to handled commonly, this is not a proper system of management & he also says that they are giving wrong Info's on customer care 198, how come he can say like that..is this is the way of handling customers)

Point.3..the exe who handled this from day one(to whom I have submitted proofs & signed the connection request form) saying that, I have to take care of all the terms & conditions said on the form( first of all I was not in an idea to take postpaid, because of the assistance given, I have accepted to do take that, & moreover the person who explains about the offers & facilities of postpaid & corporate connection, should be responsible for explaining the terms & conditions too)

So with all above points, its been clear that, they are not suppose to resolve the issue, rather they just want to throw the ball on my court, stating all fault is on my side.

since I haven't got nothing positive from customer care & Vodafone shop., I request you to look into this issue & feedback

Regards
Naveenbabu. K
Ph. +91-[protected]

DEAR SIR/MADAM I have been using Vodafone for last 2 years . They activated GPRS connection without my permission and Rs 1253.77 was charged in my bill on a/c of mobile internate charges on september 2015 bill. I had complaint them, the had also adjusted the same amount. I had also requested them on 19.10.2015 to deactivated the GPRS services on the same date they ensured me that the GPRS services will be deactivate in my mobile, but stil it is activate and they have charged Rs 536.84 in my bill. Today again I have complaint but they inform me that GPRS services still activate and charges will be paid the same. I am requested you to deactive my GPRS service and remove unjustified bill which is not mine. Thanking you Thanks and Regards Subrata Datta 178/2 Girish Ghosal Road P.O- Naihati Pin-743165 Email:- [protected]@gmail.com Mobile No.- [protected]

Sir I got a message from Vodafone on 15/11/15 at 1705 hrs..They informed that you recharge with 96 rupee in place of 196 and get 1 gb 2G data. I recharged but company gave me 400 mb for 12 days. Asked many times but company refused.plz check into the matter.

Original complaint no[protected] New complaint on 16.11.[protected] Spoke to priyanka on 21st November 2014 & she mentioned to send mail to corporate.[protected]@vodafone.com Managed to get these complaints after numerous attempts to contact them first of all. Till now, no reply yet. Tried contacting them through social media, they reply back saying they well get back to us. Has happened multiple times - till date no response and no one has called back. Since last 2 months, they have been charging me approx 10, 000-13, 000 huge enermous bill amounts inspite of the fact that i have not even made a single call nor have i even answered any call. Only my basic tariff plan is active thats it. We are just running around in circles getting in touch with no one who is solving our issue. I hope Vodafone realizes this is not what is expected out of them especially treating someone like this who has been your loyal customer since start. Pls call on [protected] at the earliest. Very disappointing and frustrating. #vodafone #bad #customer #service #loot #consumer

Dear Mr./Ms.

We are facing call drop problem in Ahmedabad from 21-Nov-15. And this time it is very sevior than usual. Every call has been dropped or hangged after 20-40 secs. We have tried different cell phones, however result was same.

Even coustomer complain number is not reachable or hangged as we have already tried for 7/8 time today i.e. 22-Nov-15.

Kindly look into the matter and hget resolve the issue as it already has delayed by 30 Hrs.

Hi..I have a Vodafone U.P.East number. On 22/11/15 they deducted Rs.35 from my mobile balance on pretext of activating Gaana Khazana pack which I never requested but still the msg read as per your request.This is just one incident among many such. I have been a loyal Vodafone customer but such undue deductions are affecting my perceptions towards it. I want my amount to be returned.

I received a sms on Nov 22, 2015 morning stating that i have activated a service called Chak de Fatte and a amount of Rs99 have been deducted from my account.I called customer care to see what is this service and why it got activated. The call center agent doesn't have any clue about what is this service and was not ready to register a complaint of the same.

I am post-paid customer of Vodafone India and my number is [protected].I have requested for 30 days International roaming pack for my travel. I tried but could not get access to network in Singapore during my stay from September 10, 2015 to September 27, 2015. I have been charged in my bill and made the payment. I would request for refund. It has caused inconveniences and had to take a local connection during my stay in Singapore.
Kindly look into my complaints,

Dr Abhijit Gangopadshyay

For Vodaphone payment Rs.50 Payment of Rs. 50 failed !Your Order No is[protected] 10:17 am, Nov 20 2015 We faced a technical issue while processing your payment, please contact [protected]@paytm.com if this issue persists Sir, Kindly see till now it is not credited. Thanks, S.C.Agarwal Mob: [protected]

Dear Sir,
on 5 Nov 2015 at 1:45 pm, I got a call from a lady mob: [protected] and her name was showing "Veenu" from Delhi at android application, saying that she is from sbi card and will credit rewards point for Rs. 4996 to my account. if I will not claim those rewards points, rewards point will get expired today.

She told me my address and 4 digit nos of my card and given me sms from sbicard. She has asked with me credit card details when I shared those details. she has debited amount of Rs 4996.
I have called SBI card immediately when I see that she has debited transaction. She has debited this amount through "vodafone mpesa".
She has debited this amount from my sbi card no: [protected]. When I informed bank they have raised dispute today they are saying that I need to ask to "Vodafone mpesa".
I have given complain at powai police station for the same. I have also called to "Cyber Crime" but they said I need to give FIR to near police station.

Please ask them to return the amount as this is no my transaction.
Thanks,
Pavan Kumar Trivedi
Mob:[protected]
Email:pavan.[protected]@gmail.com

I was going to Vodafone gallery at malda for my new postpaid connection, that time my number airtel portabilty airtel to vodafone [protected] not portate last 15 days, i was paying 500 rupees advanced money for this connection, but galley not given return payment slip, i was call vodafone person in gallery mobile number [protected], this person not responded my call, so i am facing many problem

I was choosen Vodaphone service for better cumminucation under portabilty from Airtel as there network not avaialble in my resdential area borivali mumbai-400092 for three numbers. For that I have been submitted all the necessary douments with filled form to one of associates from Vodaphone i.e. Systematic Knowledge services Pvt Ltd, andheri east on 05/11/15 and my unfortunates days started from that day. 1. I have receved two SIM card but still they are not activated, 2. Third SIM card not received as the associates from Vodaphone i.e. Systematic Knowledge services Pvt Ltd, andheri east not entered the coorect plan in their system which I got all this information by my continous follow up to them. The person from Systematic Knowledge services Pvt Ltd always misguding and not taking calls also. 3. Vodaphone customer care always replied my false statemnet by not studing their system 4. I suffer and frustrated a lot due to this casual approach by associates and vodaphone From one 15 days I am followng to the vodaphone and their associtaes as I am not able cumminicate with the perons due bad netwrok of Airtel for which I am slecting Vodaphone for better service, but on initial stage I am receiving this bad experince

Two services ''chak de fatte' and 'social book pack' were activated automatically without any consent. It cost me rs.35 and rs.45 respectively, when asked vodafone they are saying you clicked a banner, but I was not convinced as I was not even using Internet in the morning. Please check the services as I find many such complaints online against vodafone and the money can be used for various illegal inhuman activities.

Dear SIr/Madam,
I am Manoj from Jabalpur (M.P) and have been using Vodafone Prepaid number ([protected])for the past 5 years.Recently I have started using Vodafone Data Pack of Rs 7 in which consumers gets 35 mb balance valid for one day.Initially i did not face any problem using the service but nowadays clever Vodafone company is exhausting my net balance in 8 to 10 hours and compelling me to take day pass again by paying Rs 7.I raised this issue with Vodafone CUstomer Care but executive there told me that this kind of complaint is not acceptable.They blamed me that i must have increased by usage hence my net balance is deducting at super fast speed.However my usage is same as earlier and i know rhat its Vodafone ploy to loot the customer by compelling them to recharge again and again.I would reqeust the concerned authority to look into this matter because many customers like me is facing this kind of problem and Vodafone is not listening to them.
Thanking you
Faithfully yours
Manoj

Dear sir,
I was using vodafone sim having no=[protected], which was a postpaid number, but after 20 days successful working of sim in my vodafone dongle it stopped working suddenly.I thought about bill due, , so I gave payment of Rs 199 but still it was not started, So I visited vodafone store, they told me the number is deactivated.So I am kindly requested you that please refund my amount of Rs.199 immediately.

I transferred from Thane, Maharashtra to Panchkula, Haryana.and changed the circle 15-20 days back for Vodafone Mobile.Since that facing problem of no SIM insertion.Now from last 10 days problem increased and not able to talk to anyone.Called Customer care number 2-3 time but they are not registering complaint as its related to SIM .For me Vodafone is service provider whether its network / SIM problem they have to registered the complaint.I was not expecting this type o[censored]nprofessional from such MNC.

We are moving into a new house whose location is T-35 Rajarhat Road, Society: Diamond Enclave. We have observed for past few months (since we have started visiting that place) that there is a constant issue with vodafone network. We tried by moving inside the house but to no effect. We initially thought that its just a temporary matter but it has been months since we have been dealing this problem. As you know, in today's world, it is almost impossible to stay without network connections. We are facing a major problem due to this and would request vodafone to look after this on an urgent basis. The location as I have mentioned is a quite renowned place and it is quite surprising that a network like vodafone is not available there. Company should take a quick action on this or else we need to switch to other networks.