Vodafone India Complaints & Reviews

Hello,

We lost our SIM and hence we requested for another SIM. Since we receive this SIM, we are facing "No Signal" issue. Then we called (from morning) your call center no: [protected] to look after my complaint. Earlier, they came back to us saying we should only be calling from vodafone number, when we called from Airtel. Then we called from pre-paid vodafone no, then they told us to call from post-paid vodafone number only. That was too frustrating but then also we somehow managed our anger and called from another POST-PAID vodafone number thinking that this must be NEW FASHION TREND in VODAFONE to answer user complaint.

Every time we have called, we have to re-iterate our whole complaint and then they transferred our call- it was not actually a transfer but putting my call on hold for many mins. and finally getting disconnected on its own. This is happening since morning.One after another, when we shouted then this so called CUSTOMER CARE EXECUTIVE logged our complaint and shared request id[protected].

In this evening we called again to check out status. These people sitting idle once again started the same old story asking again and again. When we asked to check by complaint id then that said its been closed.

I don't know how you people are managing your customer. You guys don't understand the value of customer and their time. This is not happening first time. If your people are not ready to listen our complaint then there is no point of having these people as "customer care" bloody executive.

And even after asking them to transfer call to some senior guy, then kept our phone on hold for several mins Can anyone help me with this.

Hi,

I am Premkumar from Ramapuram Village (next to Karumbur Village), Kathavalm Post, Thuthipet Via, Ambur Taluk, Vellore District- 635811. we have good number of Vodafone customers in our village and Vodafone tower is placed in Karumbur Village which is 1 KM away from my village. but, we are not at all getting good signal even when we are outside of our home. we hardly get signal. we have lodged several complaints with vodafone in the past and they sent a representative to check signal strength. resolution given by rep was you will get good signal going forward and we will make an adjustments. but, we are fed up with vodafone response and we need a solution by vodafone y we are not getting even single point even after network tower is located 1 km away. can vodafone provide us permanent solution to our poor signal strength rather than providing work around for few weeks.

here is my number for further queries.
[protected]

Hi, i'm using vodafone prepaid number. throughout my day i get tons of call for activating caller tunes. after getting irritated from this, i decided to put those number on automatic reject list, but vodafone is troubling me by using different numbers. I dont want any caller tunes service neither today nor in future. Please ask them not to trouble me anymore with such calls. Thanks

I am prateek Holding my Vodafone postpaid number : [protected] .

Which I got converted From postpaid to prepaid on july 24 2015 . For converting postpaid sim to prepaid I nearly visited 4 to 5 times to the office . Firstly they said all the stories to avoid me to converting from postpaid to prepaid . But at last When I argued with them, They converted to prepaid . And I paid RS 750 as a security, When I took postpaid connection, And I asked about my refund, They said that after converting to prepaid With in 40-54 days, A cheque will be sent to the given address, Nearly 120 days completed, And I visited 15 times to vodafone office, Everytime They say that there is problem with the courier, AND GOT HATED WITH THEIR SERVICES AND HOW IT IS POSSIBLE EVEN AFTER GIVING THE CORRECT ADDRESS, And Even after 120 days My issue has been not solved and Till now I didn, t received my cheque .

Please resolve the issue as soon as possible . Else I will take further action.
VODAFONE NUMBER : [protected] .
ADDRESS : 1-7-68, revenue colony, Hanamkonda, Warangal .
Alternate phone number : [protected] .

I have 2G activation but still my amount is getting deducted. I called customer care 3 times all did not reply properly. first person he disconnected call in between and i called second time, it was lady she put me on hold for 18 minutes but she did not came back and i had to disconnect. I called third time but again it was very poor response, she told she will transfer to one who speaks in Kannad but no one came to talk. I wasted all most sixty minutes in this.

I have submitted all the documents as desired by Vodafone Store located at Circuit House Road, Ratanada, Jodhpur, Rajasthan 10 days back. They have also provided one SIM. However, my phone is still in Roaming, the SIM provided by said Vodafone Store is showing 'No Service'.The contact person of the said Vodafone store is Srawan and his Mobile No. is [protected]. I have visited 3-4 times to the Vodafone Store always saying will be activated within 1-2 days. Now the contact person is not picking up my phone.You are requested to do the needful in the matter.

Without activation of any service vodafone has deducted 35rs from my balance! What kind of a service is this?so much money being deducted without our consent and then a message being sent to deactivate the service? Please revert back immediately and i want u to refund. The amount! Please do the needful. Nikki

Vodafone has activated biscoot store pack in my contact number without my concern and prior permission. It charges 21 rs for a week. What the hell is this ! Could not expect such a thing from Vodafone. It harasses me a lot... Vodafone has trying to loot their consumer by creating such services. Plz look over this matter. I want my money back.

My name is santosh pasi...And this is my number [protected]...

I had call many time in vodafone customer care and even meet to royal distributor...But they are not taking serious to provide demo card


royal distributor thinking that they are happy with the sale...Which comes through market...They don"t want to expand their business by helping new retailer demo card


i had request many time to royal dse...He is refusing

even i had mailed to appelate of mumbai department of vodafone...They had transfer my case to royal distributor...And provided me account manager of royal distributor

his name was hemant bavalekar and his mobile number is[protected]

i had call many time to hemant no response...


Finally i m appealing my complaint to higher authorites which definately give me response

I was on roaming the previous month. I had activated the roaming pack but still I was charged a bill of Rs. 4798/-. When I checked with the customer care executive, I was told I was charged the internet data services. My monthly rental is Rs. 375/- plus taxes in which the data is free and I was aware the data services are free in roaming as well. But now the customer executive says I was charged because I latched on to a different network. My point here is, when I activated my roaming I also inquired with your customer care executive about how to connect to the internet because I was unable to and she told me to connect to a different network. Why at that point of time, she didn't tell me that if I connect to a different network, I will be charged for roaming data. According to me this is plain cheating. they're playing with the customer here. There was lack of information from Vodafone's side. You are not being fully transperant with your customer. I've been using Voda services for almost two years now, never have I faced any issue regarding the bill or payment or anything else for that matter. And now, I face this after the roaming pack activation/deactivation issue. Rs. 5000/- is not a small amount. They've to understand it's 10 months of bill for me. And this is not how one treat their loyal customer. It is a huge amount to pay and I feel I've been mis-informed. I request them to waiver off the roaming charges and resend the bill.

Hi Team, Mobile number : [protected] Again Vodafone has deducted RS 35 from my balance and i never asked for that service due to which it has consumed by time and few importanted call and i tried to stop that service but unable to do that. Please take hard action again it because its a on going issue continuously they should take same measure to avoid such incident Below is there message. Hello! Chak De Fatte service is now active on your number, as requested.This service is valid till[protected] and a 7 days rental of Rs.35 has been deducted.Your current Balance post service activation is Rs.18.0.To deactivate SMS STOP to or call 155223(toll free).

Billed with rs.944.21 in month aug2015 (05.08.15-04.09.15). I had called customer care before billing in aug'15 as i was in roaming to get the information regarding the recharge to be done and to continue the benefit without charging extra for using the network and other facilities while roaming. But i was informed that my sim card is already having the facility of roaming and i will not have to recharge for extra billing. So i was relaxed and continued using my sim. But the bill which i received was thrice the bill which i used to pay previously. After receiving the bill i lodged complaint in the vodafone store kolhapur on 25.09.2015 (2 nd time-reminder) at 02:18:51 pm with token no. 115. I explained my problem and they communicated the same to the higher authority by commenting that i was given wrong commitment. I was not given the feedback for 4-5 days further the called me and told to pay the bill. I told the customer care to hear the record/ conversation between me and the customer care in the month of september 2015. I denied to pay the full bill as i was given wrong commitment and please check the details and send me the revised bill which i will pay it immediately. Since today i didn't get the feedback for my problem which is a very bad experience. Further i lastly request to discard my services of vodafone from the month of november 2015 and send me the revised bill which will be paid by me immediately. I have not delayed any payment before and i don't like the same. But because of your mistake i am unable to bear this extra billing. If the case is not solved i am finally going to lodge complaint to consumer courts regarding wrong commitment from vodafone customer care and sending wrong billing and forcing to pay the bill without changes by calling frequently.

With reference to subject matter i requested for MNP from Airtel to Vodafone since Aug 2015 & till date the MNP has not been done. Repeated emails habe been made for the same but no updates is given till date. At the end I contacted Vodafone store & over there they told me that there 1 bill outstanding in your name of Rs 636 which needs to be cleared and than only porting can be done. So on the same day i cleared my outstanding and generated the new MNP code which also got expired as when i asked them whats the reason for the same they replied, our back end team did not process your request hence it did not got to port. So on 24th Oct i again visited the store and generated the new unique code which is suppose to get expired on 13th Nov 2015.

However i contacted appellate officer related to same and they also told me that your request is in process and we will update you as soon as it gets done. We are marking the email to the concern dept too to resolve the issue.

I don't understand how much time it takes to resolve the issue. Is this the service been provided to the new customers.

Vodafone is such bad ...the executive's are cheaters I took a data card which is [protected] on 29 October 2015, which only worked for two days ...till now this not working...called callcenter several times...went to store 4 times its such a bad waste network I would not recommend this network worst experience...they said address verification failed after paying 3months of bill prior...not even one week I got the service properly...I gave my alternative number which is [protected]...I am living in the same house for 30 years...gave same address...my driving licences...called call center they said verification failed...re initiating it again this is the fouth time happened in this two weeks

I have a vodafone postpaid connection. On 16th October, 2015, I called them up to activate a pack, but fraudly changed my plan to a higher amount. I had no idea that time. When on 3rd Nov, 2015, I called them to deactivate my pack, they said you plan has been changed. I am penalizing for there mistake till now. Everyday the customer care executive would ask for 24 hr to resolve, but never came with any solution nor a call. Even two senior consumer executive staffs ( Alok Das & Amit Bhowmick ) falsely asking me everyday to wait for 24 hours and putting my call hold for more than 15 mins unnecessarily. Due to higher denomination package, I am getting charged higher than normal for past 30 days.

Sir i have got a message saying a text message for the activation of Vodafone TV. But i have not sent any request still Vodafone people deducted 150 rs from balance and telling i have activated it. But i am not. So please do the needful and resolve problem and refund my money.

Yesterday i decided to switch my vodafone prepaid to postpaid. I call on the customer care no 199 and had a conversation with the customer care executive. She asked me transfer the call to the postpaid department. Then i talked with another executive. He offered me a diwali plan specially for me that the plan will provide me following things: 1. 500 min free local and national minutes. 2. 500 MB 2G data free for 6 months 3. 200 local and national sms 4. 1p/2 sec post 500 min 5. 1 vodafone no free for 1 year I agreed and bought this plan then a executive named Shiv patel came to my residence and collected the documents and handed me a new sim today i activated the sim and called customer care to confirm the details of my plan. and Now they are saying that I'll not get 500 MB 2G data. they just cheated on me. they are saying there is no plan in 199 which will give 500 mb data. Help me out. vodafone is a fraud company.

Date: 10/11/2015 About paid bill entry or system problem of vodafone. Every month vodafone billing section calling to pay the bill for the last generated bill even for the online paid bills .And then they stops the service. Why should they activated online payment services with banks, paytm, mobikwik etc.if the customers has to suffer lots. For example I tried to pay online but vodafone server problem was for about 15 days more, then I paid my last month bill through Paytm on 09/11/2015 @0945 pm.Then after vodafone executives calling to pay the same bill amount saying that paid bill summery not updated or showing in their system. Now they stopped my service. WHY? Please take the strong Action against vodafone regarding these issues.

I was using prepaid connection of Vodafone company. I requested for conversion of my number [protected] from prepaid to postpaid. it has been more than two weeks and nothing has been done. Documents has been collected from my place by their executive twice. Some of their executive came to my residence(after the submission of documents for the first time) and took Rs. 250 as security for the postpaid connection on the pretext that i have to submit the documents again for some reason. However there was no need of same as i was taking corporate connection. I have contacted their customer care number various times but to no effect. I even visited their Netaji Subash Place, Wazirpur, New Delhi, Delhi 110034 customer care for refund of Rs 250 but to no effect again. the behaviour of the executive attending me was also rigid and rude. Now they have shut my sim without any prior notice and have not refunded Rs. 250 so collected. my sim had balance of approx Rs.50 and SMS pack and Internet pack at the time of disconnection. i have been trying to contact their customer care numbers but to no effect. I apprehend that my number have been blocked on their customer care numbers. From the time of submission of documents for the first time i have been harassed by various call on the aforesaid number and on the alternative number which was submitted. At present my sim has been shut and my amount has not been refunded and i can not even reach their customer care number.

My Mobile Number [protected] which was billed wrongly even after my change request for bill plan changes. No action has been taken. In fact one of my request which includes deactivate my Data Plan. No any further action taken place after umpteen reminder. Now they sent a bill of Rs.5000 plus and asked me to pay. I am fighting with Vodafone stores and online call center regarding all these issues. No any update regarding the same. They made me in trouble. And i am in a state of not to use my mobile and for my emergency purpose also i am not in a stage to call anybody.

Regards,
Shravanita Ramachandran