Vodafone India Complaints & Reviews

I have a vodafone postpaid connection. On 16th October, 2015, I called them up to activate a pack, but fraudly changed my plan to a higher amount. I had no idea that time. When on 3rd Nov, 2015, I called them to deactivate my pack, they said you plan has been changed. I am penalizing for there mistake till now. Everyday the customer care executive would ask for 24 hr to resolve, but never came with any solution nor a call. Even two senior consumer executive staffs ( Alok Das & Amit Bhowmick ) falsely asking me everyday to wait for 24 hours and putting my call hold for more than 15 mins unnecessarily. Due to higher denomination package, I am getting charged higher than normal for past 30 days.

Sir i have got a message saying a text message for the activation of Vodafone TV. But i have not sent any request still Vodafone people deducted 150 rs from balance and telling i have activated it. But i am not. So please do the needful and resolve problem and refund my money.

Yesterday i decided to switch my vodafone prepaid to postpaid. I call on the customer care no 199 and had a conversation with the customer care executive. She asked me transfer the call to the postpaid department. Then i talked with another executive. He offered me a diwali plan specially for me that the plan will provide me following things: 1. 500 min free local and national minutes. 2. 500 MB 2G data free for 6 months 3. 200 local and national sms 4. 1p/2 sec post 500 min 5. 1 vodafone no free for 1 year I agreed and bought this plan then a executive named Shiv patel came to my residence and collected the documents and handed me a new sim today i activated the sim and called customer care to confirm the details of my plan. and Now they are saying that I'll not get 500 MB 2G data. they just cheated on me. they are saying there is no plan in 199 which will give 500 mb data. Help me out. vodafone is a fraud company.

Date: 10/11/2015 About paid bill entry or system problem of vodafone. Every month vodafone billing section calling to pay the bill for the last generated bill even for the online paid bills .And then they stops the service. Why should they activated online payment services with banks, paytm, mobikwik etc.if the customers has to suffer lots. For example I tried to pay online but vodafone server problem was for about 15 days more, then I paid my last month bill through Paytm on 09/11/2015 @0945 pm.Then after vodafone executives calling to pay the same bill amount saying that paid bill summery not updated or showing in their system. Now they stopped my service. WHY? Please take the strong Action against vodafone regarding these issues.

I was using prepaid connection of Vodafone company. I requested for conversion of my number [protected] from prepaid to postpaid. it has been more than two weeks and nothing has been done. Documents has been collected from my place by their executive twice. Some of their executive came to my residence(after the submission of documents for the first time) and took Rs. 250 as security for the postpaid connection on the pretext that i have to submit the documents again for some reason. However there was no need of same as i was taking corporate connection. I have contacted their customer care number various times but to no effect. I even visited their Netaji Subash Place, Wazirpur, New Delhi, Delhi 110034 customer care for refund of Rs 250 but to no effect again. the behaviour of the executive attending me was also rigid and rude. Now they have shut my sim without any prior notice and have not refunded Rs. 250 so collected. my sim had balance of approx Rs.50 and SMS pack and Internet pack at the time of disconnection. i have been trying to contact their customer care numbers but to no effect. I apprehend that my number have been blocked on their customer care numbers. From the time of submission of documents for the first time i have been harassed by various call on the aforesaid number and on the alternative number which was submitted. At present my sim has been shut and my amount has not been refunded and i can not even reach their customer care number.

My Mobile Number [protected] which was billed wrongly even after my change request for bill plan changes. No action has been taken. In fact one of my request which includes deactivate my Data Plan. No any further action taken place after umpteen reminder. Now they sent a bill of Rs.5000 plus and asked me to pay. I am fighting with Vodafone stores and online call center regarding all these issues. No any update regarding the same. They made me in trouble. And i am in a state of not to use my mobile and for my emergency purpose also i am not in a stage to call anybody.

Regards,
Shravanita Ramachandran

Sir my name is satyendra my no. Is [protected] and while surfing net i just lost 70 rupees ie 35 rs twice on 9/11/15 at nearabot 11 Pm...actually i did not subscibe it...so please try to fix it and try to refund my deducted balance...will apreciate thanks

In Feb 2015, I got two Vodafone numbers, both of which were used for Internet usage on my I pad and I phone respectively. Since, these numbers were used for company use, I had to get it reimbursed by reproducing the bills, which I did not receive for two months. The reason to which was communicated to me that the mail Id on which the bill needs to be sent in their system was ending in .coms and not .com and will have to be changed after going to the service centre. This service centre also did not do anything about the matter post which I intimated that this is the last month I will be paying the bill, if you do not provide me the bills or the network. Vodafone said that network in your area cannot be established because of some operational issues with the tower for atleast 2 months. I had to discontinue the number and so was it in August with a mail confirming that there is no outstanding amount. In November, I get a mail the even after repeated calls and follow-ups I have not paid a bill which I should not have given because of no bills, no network, deactivated sim and confirmation that there is no outstanding amount. What do I do? Should I pay ?

I have written the following mail however:
To my clarification can you please provide me which of your mails should I consider as valid and which one as null and void? This is in wake of a mail which I had received from 'Pankaj Pandey Nodal Office Vodafone' who have mentioned in the mail below that "In view of the above adjustment there is no amount due on your dongle numbers.", way back in August 2015. I have sent Harish a copy of the mail as well. Your Outstanding Intimation to me is conflicting with this mail from Nodal Vodafone office with service request number[protected] and[protected].

Moreover, the communication of a customer query which, I, the customer, raised on May 12th with the subject matter "No Bill / No Network for Mobile Numbers" have been ignored by the Chembur Brand Vodafone Centre which Harish had mentioned in the mail with aforementioned subject.

I am willing to settle the outstanding amount without Prejudice on the same date of the mail from you as per the aforementioned subject, if provided adequate clarifications and justification for the mis-match in communication.

In case you fail to provide your response in lieu of this mail within one week, I would have to take necessary lawful actions against any subsequent communication which comes from any of the recipients of this mail on the grounds of the mental space and harassment which Vodafone as a company has caused to me since May 2015, not only by not providing the services which the company was supposed to provide to a customer but being inconsistent & unprofessional in addressing customer queries and complaints.

Please advice!

Hi, This is Raja. My vodafone number is [protected] I have done a recharge of Rs.747 on 15-Oct-2015. This is the plan to get 2GB 3G Data in each 30 days for 3 months. I have consumed the first 2GB Data on 07-Nov. But my next benefit date is 14-Nov-2015. SO i have decided to go with short term internet pack. I have recharged Rs.17 on 08-Nov-2015 to get benefit of 160MB 2G Data until14-Nov-2015. But i got a sms from VT-VFCARE and explained that "Your previous internet pack has been over writtenby the new internet pack. What the hell is this. They never informed me about this cancellation or over written issue on or before recharge with new packs. Now i need my second month Internet plan. But the customer care executive is totally wasted my time and simply told that sorry we can't help in this regard. This is ridiculous. who the will accept to cancel Rs.747 worth pack for R.17 worth pack. I need my money or my benefits of balance 2months immediately.

Vodafone mini store told me that we will revive benefit 600 min all local call and 500 mb 3g but we all received 300 min all call and 300 Vodafone min, 500 mb 2g. Sagardighi Vodafone mini store cheat our all of group members, our connection start 14 sept 2015, we are complain 2 times till today we are not satisfy from Vodafone service. Vodafone mini store told that we are not fulfill our com commitment you all leave our connection and go prepaid connection.. our complain no[protected] nd nov) [protected]th oct) plz contact [protected]

My Vodafon Mob. Number is [protected], from last Three Months I am not using INTERNET even though in my Vodafon Bill no.[protected] dtd. 22.10.2015. In this Bill you have charged INTERNET CHARGES Rs. 343.32 + Service Charges 14%.
Please verify and immediately give revised Bill enable me to make Payment for the same. pls. reply om my email : [protected]@gmail.com and sand me SMS on Mob. No. [protected].

I recharged of BC 201. Suddenly my incoming calls got barred and my account balance got deducted... When I call 198 I got informed that BC 201 doesn't work if gets recharged online. My only question is that after being done the recharge of BC 201 in the month of September how could my services get stopped suddenly whereas when I recharged online BC 201 in the month of March went ahead successfully???? Regarding my services got stopped I didn't get any message as well . Now my balance is in negative as per agent's I called in 199. Whereas I am completely aware that 198 is free and 199 is chargeable. I have the prove with me that I called 198 in my call register with call duration. I want an answer.

All you know who use vodafone about double data offer by vodafone. But its turn out to be a Double charge for me. i have recharge for Rs.747, 2GB/per month/3 months, from my vodafone app using my credit card, thats where the bad luck stated i didnt knew its i didnt knew change of getting double will end up by paying double. after 5 hrs of recharge there is no data balance credited in my account, i have contacted customer care three time every time they said, sir ur recharge is unsuccessful it will credit back to your account within 7 working days, you can do a new recharge. i have no option except believing customer care, because i was running out of data. I have recharge once agin for Rs.747 this time its from vodafone website, i have receive data balance immediately as per the double data offer. when i recived my credit card statement after a month i notice there is no reversal for first attempt recharge, which was uncessful & about to credit back with in 7days. i have contacted vodafone CC by email & send them my card statement, they have also agreed about the double charge. At first reply they affer me some talktime against the Rs.747 recharge, but i refuse to accpect talk time against the recharge, i want my money back because the recharge was for data not for talktime & it was unsuccessful. scenic then they are sending me automated replys. i have try to contact them several time but every time they send aumated replys. finally i am porting out to airtel. date of recharge 28.08.15 vodafone kolkata [protected] I should get the refund for Rs.747.

The deactivation of number was already had been requested on 24th Sept, 2015 (request number :[protected] which is said(by customer care) to be deactivated on 2nd Oct 2015. The request was CLOSED without any message or calls or mails about anything on that topic.
I got Bill for sept-Oct2015 which I paid. But the sim seems to be still activated. Just for the surety I raised one more request[protected] on 17th Oct 2015, Which is CLOSED.
Now I got bill for Oct-Nov 2015 (Which I don't want to pay) as I have not used the sim. The customer care are not helpful.
It was the problem of Vodafone service, which did not provide me with proper information and CLOSED the request saying the number will be deactivated on 2nd October and now they are forcing me to pay.

I got transfered from Mathura to Palwal in the month of August 2015. I submitted the asked documents to the Vodafone store in Palwal for location change portiblity in the month of september around 15th. After 4-5 days i got a call from vodafone Agra, inquiring about the reason for porting my number. (They had an impression that i am shifting to some other network, i was shocked to hear that because i had given the application for location change) any way.. i explained them my requirement. They said that i takes around 15 days, exactly what i was told by the store in Palwal. Till today my no. is on roaming. Irony is that when i visited Palwal store last week they said that they have lost my papers. What about the roaming charges of 1300/- (Aprox.) applied in my bill. My phone no. [protected] is not working due to non payment. My alternate no. is [protected].

I have not been using my vodafone postpaid no.[protected] for last two months. Vodafone has stopped my outgoing services two months back due to some technical glitch .Even after many requests, outgoing services were not resumed.Since then i have stopped using this number. Now, Vodafone is not deactivated my number, on the other hand, billing my account for last two months.Moreover, I did not even get back my security deposit of Rs.500. pl look into this and deactivate my number [protected] asap. -region: Maharashtra - alternate no. [protected]

Since the last 3 months I've literally been exploited by Vodafone! 1. I don't get my bills on time. I need to request for it. On that next month I'm charged 100 extra for late payment. Because I didn't pay on time!! 2. Without any request there are automatic recharges that happen ! Even after requesting to de activate .. Still auto recharge of 450+75 and more are done. 3.customer care says ul get call in 48 hrs but I get calls after 15 days! The call that I get also doesn't know what to do and he says ul get call in 48 hrs! N its stretched so much another month passes 4. Finally my outgoing is barred! And I'm made to pay my bill 5. I m told there's a reversal and only certain. Amount has to be paid after that amount is paid I get a message there is an outstanding yet! 6. When asked for justication of bill even the customer care doesn't know how its come upto this amount!! 7. Lastly again I've been told to wait for 48hrs!!!

I had browsed internet for around 3-4 minutes without any downloading. However I was charged Rs. 22 for using 5MB of data. I had done browsing on mobile version of recharge site hence data usage of 5MB is not possible. Enquiring with other people also indicated similar instances of overcharging. Please resolve.

Good afternoon Sir, Deduct my balance ( from mobile no:[protected]) two times saying you have done International calls while I have not done. First deduct 30 Rs. at date near about dushera(22 oct 2015) . I called customer care they said you have done international calls but i did not do it. Second time 07 nov 2015 at time 9.00 am. they deduct 14 Rs. again said that you have done international calls. I am being hopeless for justice. Please help me ...

I got a new sim card which no. would be same as i already have. But it was not activate after one week. I called up consumer care but they don't have any information. I have deposited 250/- for new connection which is refundable. But nobody know about the new connection. Just fed up with communicate with Vodafone people.
thanks
Kamal chugh
[protected]