Vodafone India Complaints & Reviews

Hello! Super Models Club pack is now active on your number, as requested.This service is valid till[protected] on 15 days rental. Rs.75 has been deducted from your account. Your current Balance post service activation is Rs.15.51. This is not happening first time. Why my balance deducted by activating such VAS? I want refund to my balance.

My vodafone number is +91-[protected]. As per vodafone website for assam circle. You can discount your std rates to 40p/min. In the details it is mentioned that all std calls will be discounted to 40p/min. But after recharging i found out that this is valid only for mobile to mobile calls and not mobile to landline which is stupid, and vodafone is fooling customers to purchase this card. You find the details only after going to the customer care. Vodafone should compensate me and clearly descride the recharge details.

I had received a bill of Rs 1, 254 for the month of August for my mobile number [protected]. I had informed the team that I have been exorbitantly charged for the services I haven’t utilized. Since then I have asked to discontinue this number. I am getting repeated messages and calls for this number and my statement has been the same throughout all the conversations. Suddenly 3 of my other numbers are discontinued without any prior notice. I am losing out on important business transactions due to your fault. Request you to activate my numbers on immediate basis as I am not going to pay a bill for the usage I have not done. The bill for other numbers have been paid on time and it seems it is my mistake that I am using the same service provider for all my numbers. Let me know your action or else I will be forced to deactivate all my Vodafone numbers and change my network operator for 3 other numbers.

Sir,
In Our area the vodafone network connection is very slow in 2g/3g.

Sir, please Establish a voda.Tower in our location, i have land .

vill=west Jhar Belltali,
PS/Block= Falakata, Dist= Alipurduar,
State= West Bangal,
PIN=735211
mob=[protected], [protected]

Dear Sir, I have tried porting my vodafone number( to Airtel and submitted documents on 14th Nov 2015. I called vodafone customer care and has asked for teh pending payment and they have informed it is 0 Rs. Even after I have made few calls and have also credited 10 rs to the account yesterday (17th Nov 2015) Today, I received a message stating that my request has been rejected due to Payment dues. After receiving the message, I called Vodafone customer care again and asked about the pending payment and they have informed that there is no payment. Request you to look into it and assist. Thanks, Deepa

I was having [protected] & [protected] numbers which are deactivated now. History of these Sim cards is like: I have purchased this Sim cards from Telenor local market I converted them into Post-paid to Vodafone corporate plan. I found there was some network issue so I converted it in Idea post-paid. In Idea I found there was huge billing issue so I again converted in Vodafone without paying bills. On date of 19th Oct my number was suspended I paid bill immediately to Idea care. And sent mail to Vodafone care with attachment of bill soft copy still my number got deactivated. Now I received mail from Vodafone that numbers are released for recycling process.

My number is [protected]..number is of rajasthan..this is to submit that on 9 september 2015 social book service was activated on my number with 90 rs deducted..today beauty service was activated with 45 rs deducted.these service were not asked by me so plz refund the amount.customer care is not accessible neither on tollfree number nor on other nos

My mob no is [protected]. Recharged through paytm on 17.11.2015 at 4.33pm for rs 550/. Money was deducted from my bank account but recharge not done. Operator no RJ[protected] Ord e r #[protected] On contacting pay tm at customer care re orded message was, please Contact operator. You are request ed to either recharge immediately or refund the amount

I am complaining about iam recharge 110 is successful but the amount is not credited in my phone balance. My transaction Id is FCVA[protected]. so I am requesting to re credit my amount in my bank account. email id: Shamsheer.[protected]@gmail.com [protected] try to solve early.

Hi, I wanted to convert my Vodafone postpaid connection to Prepaid connection and approached Vodafone Whitefield outlet on September 2015. However, a representative from Counter C (Pumuru I guess) informed me that the connection is new (5 months then) and can only be converted next month. I approached again on October and he requested me to visit on November. I visited on November 5th and he asked me to visit again on December as he has taken up request. My question is, why is this representative taking up requests every month? I have been regular Vodafone customer. Only because of representatives like this person people are getting frustrated and forced to surrender their connection.

I have vodafone connection of mobile No.[protected] registered at Delhi. I was shifted my residence from Delhi to Ahmedabad (Guj arat) due to transfer of job. I had applied for mobile connection on same number at Ahmedabad, Shivrajni Vodafone Office and submitted required documents. For that I was given counterfoil unique ID No. PGJV8318613 dated 07/11/2015 and told that within 07 days your mobile will be off and you have to dial No.117. But this was not happened. I visited Vodafone Office three times. Every time they have given different reasons for delay. In era of mobile phone, I am also surprised for visiting office personally. My mobile number has not been transferred from Delhi to Ahmedabad till today. i.e. at 19.15 hours on 17/11/2015.

Hi my mobile no is [protected] and bill of this no is automatic debit from my credit card account.We are unable to do the incoming calls/outgoing calls to this number from 15/11/15.As per vodafone the bill was pending of mobile no-[protected]. We will not be responsible for this number.Vodafone will be liable to pay the 3 days enhancement of calls. They are suspended my no without any prior information. We need solution on urgent basis. My alternate mobile no-[protected]

I am writing this complaint regarding a problem with my bill and delay in change of tariff plans and network problem. 1. I have received a bill amount of Rs.3000 odd which is not justified. My tariff plan was to be changed from Rs.129 to Rs.299 in the month of August as per my request but it was changed only on September 16th; however, I was informed by your Vodafone executives that the change has been made. Now, I have received a bill amount of Rs.2729 on my mobile number due to this delay and non-information. 2. I do not get proper service and network on this number. Very frequently I receive a roaming notification although I stay inside the house and most of my calls get disconnected because the network is not proper. Also, I get messages at random times saying that the service I have opted for, is unavailable. 3. Regarding my data network, it keeps bouncing from 3g to 2g and back to 3g very frequently. Also, just as suddenly, there will be no network for data. At night specially, messages do not get delivered and I receive messages from other people only after 5 to 6 min of them sending it. 4. I have been calling the customer care executives from the past 2 months and they have been promising callbacks but I am yet to receive one. I also spoke to the elevation desk office executive who gave me a complete different information than the other executives from the network and data department. I have, till date received only one bill posted to my address of Rs.400, which I have made the payment to. However, he informed me that bills for all other months have been generated. NONE of the bills have been posted to my address. 5. One of your data executives informed me that Rs.2000 has been charged extra on my number and took a complaint, saying I will receive a call back in 48 hours; but, the charge has been termed 'valid' by your company and the callback has been terminated without my notice. 6. I have been made to wait for 5 to 6 weeks with a promise of call back every 48 or 24 hours but receiving none and neither is any problem solved. All the executives give different reasons and different information and none are ready to put me through to the Manager. 7. I have had to face an outgoing bar every 2 days and have had to call your customer service twice a day for the past 2 months. 8. I have also sent an e-mail as instructed but to no avail. The comapny is extremely negligent and None of my official requests have been dealt with, which leaves me with no other option.

There is huge network issue in Amar colony, Lajpat Nagar. When I am in my room, the network just vanishes and my number states not reachable when dialed. Its next to impossible, to talk from my room. Given I am on first floor and my room is first room in the house.

Dear MAH Nodal Team,

I have been using vodafone services for roughly around 8 years and I was very happy with you people (As you were always happy to help) till 12th Nov'15.

My current vodafone # is [protected] which was ported to Vodafone MAH from Vodafone Gujarat since last 3 months.

Everything is well & good - You have your network reach in almost every part of India I visited. But on 12th Nov'15 - My number has been deactivated.

On calling Customer Care (MAH Circle), I came to know that I have few dues of Vodafone Gujarat which are not cleared (1894.95/- INR) and on the basis of non-payment, Services have been deactivated.
On the very same day, Payment of 1900/- INR has been done through your website & below are the details of payment success.

Vodafone Mobile No :[protected]
Subscriber ID :[protected]
Payment Amount (Rs Ps) :1900.00
Payment Date :[protected]:55:32
Transaction ID :EICI[protected]
Payment status :SUCCESS

Then, after clearing the overdues, I got the information from your Vodafone MAH Circle (Through Customer Care) that you have to go to Vodafone Store in Gujarat & submit those proofs. - Luckily, I was in Gujarat for Diwali Holidays that time - Hence went to your vodafone Store in Gujarat & shared these details with them.

On detailed discussion with executives at Vodafone Store (Gujarat) and your Customer Care Executive of MAH Circle (Over Phone) - Vodafone concluded that these thing can be settled only at Vodafone Store in MAH or can be done through Sending mail across Vodafone Care MAH (Which has been done & Can be seen in trailing mail).

Got an Auto acknowledgement to my mail - That one of our executive would revert to your query/mail within 24 Hours (As Vodafone is Happy to Help) - Got relieved, that atleast things started moving & I can redo my online banking transactions which were on hold.

No response for 3 days till today.

Out of curiousity, Visited Vodafone Store in Tapaswi Plaza, Mumbai - Pune Road, Akurdi, Pimpri - Chinchwad, Pune as I was back from my holidays.
Met Mr. Arvind (Vodafone Executive) & got to know that "THERE IS NOTHING VODAFONE STORE CAN DO IN ACTIVATING THE NUMBER" & No Customer Care Executive can share such advice of visiting store when there is no due need of it & when it can be settled through e-mail.

I made him have a word with your customer care executive over phone, Who again asked me to visit Vodafone Store (This time either in MAH or in GUJ - No clarity to the person over phone). Again after a long discussion - Customer Care executive (Over phone) directs me to draft a mail on the basis of the feedback shared by your local representative at Vodafone Store in Pune.

Cannot understand the logic - If a person himself is going to Vodafone Store & Still It cannot be resolved - Even after showing willingness to submit whatsoever proofs required. Strange Response (Even banks are advising not to visit & do Online Banking) - Then atleast on physical visit out of tiredness/frustration/irritation - A customer's query should be addressed when all his work is stopped due to deactivation of his number - All banks transactions come to a hault on unavailability of OTP nowadays - Neither book a ticket !!!
If it cannot be activated within 5 minutes - He should be assured of restoring it & timeline should be shared and has to be adhered to, even which was missing. People sitting at Vodafone Store are merely present to give new connections & close existing connections. Nobody is bothered to answer Customer's query. In such cases, I feel There is no need of Vodafone Store when you people are always happy to help over phone only.

Wish you people could activate number also over phone itself !

If NOBODY IS HAPPY TO HELP a Customer - Then I request you people not to flaunt your advertisements on the basis of "HAPPY TO HELP" and Shut off all your Vodafone Stores or Take my advice to train your executives (Customer Care & Store Executives)

Request your immediate response on it & activate my same number.

If any more details are required - If anything more I can speak out for Vodafone to you people - Call me on [protected] (Again Vodafone Customer - But a sad one)

#NB : On asking for Suggestion Box at Vodafone Store in Address: Shop No. 3&4, Tapaswi Plaza, Mumbai-Pune Road, Akurdi Chowk, Chinchwad, Pimpri-Chinchwad, Maharashtra 411019 Phone:[protected] Came to know that Everything is OK at Vodafone Store & They DON'T HAVE A SUGGESTION BOX ALSO. Kindly place a Suggestion Box (So that all persons unlike me, Who cannot approach you through email & their unsung voices can be heard by Vodafone Management)

Thanks,
Lav Solanki
Unsatisfied Vodafone Customer
Would be Happy to get his number Re-activated.

My number is [protected]., i was Airtel customer before converting my operator to Vodafone, I got a call and the executive committed to give me 299 rental plan with 800 minutes free call and 1GB 3G free internet for 3 months, today i got a bill of 592 Rs with rental and Internet separately.. when contacted customer care they said they cant help....

I am currently staying in Bangalore. I am using Vodafone postpaid connection. I am facing issue with the network, no outgoing nor incoming calls stay for more than 25 seconds. I am facing this issue from past three days. And before 3 months the same issue happened for the same area. It is forcing me out to change the service provider. State: Karnataka City: Bangalore Area: Hoodi Circle, whitefield.

Nov 16 2015 evening i have recharged for Rs. 175 as 1gb 3g for 28. In the shop, they have received message as succesful. Till now i have not received the recharge in my mobile. also i am not gettin 3g everywhere even when im staying in bangalore city.

My Vodafone Mob. [protected].Today I received a sms from VK61111 that I can get a deal after dialling *111*4# .. After dialling that number I got list of option from there I selected a option through that I can get free deals I find that Rs. 49/- two times that is Rs. 98/- has been deducted . When I check the message inbox then see a message from Vodafone care that free deals pack is MYDALA165740 has been activated but in message no where it is written that Rs. 98/- has been deducted for this. As I am totally unaware about this service, I do not understand how this type of service is activated without any concurrence of me. I have spoken to Customer service but they told that there is no services added on my account and I haven't got any free deals though.. I want my Rs. 98/- to be reimbursed and don't want any amount gets deduct due the same reason..Completely disappointed with this

Hi, I am not able to do the online recharge for my number [protected] from vodafone portal or other portals like paytm, freecharge. Shows the error "This Bonus card/pack is not available for your current plan/service. Please try another denomination. But this error shows for all the available denominations I made the complaint to vodafone (complaint number:[protected]), i received sms like my complaint resolved. But still the same problem. This issue is going on last 8 days, still they not able to resolve this.