Vodafone India Complaints & Reviews

Today at i got message from vodafone care, for deduction of model mania pack. But i didn't activate any pack like that.They reduce Rs.20 from my balance. Immediately i stop that service they stop that service, but i didn't get back my balance

I have logged 3 complaints starting form August 15 and till date not received any resolution. I m Paying for 3G services and getting 2G Services. Today, I called Thrice to customer care. first 2 times my call was disconnected by the executive after long hold. They are transferring the calls here and there. 3rd time they have given my last 2 complaint nos. which is[protected], Dated:14-10-15 and[protected] Dated: 26/09/15 has not resolved yet and closed in system without my information. If company is not able to provide the 3G services, then why they are charging for the same. They should charge for 2G services Only. If they have some technical problem, They should inform to customer about the same. Then its customer call whether we use Vodafone service or not. If my complaint will not resolved or any satisfactory resolution will not provided within1 Week time then I will go to consumer Court. Calling on customer care is such a wasting of Time & Money. Regards, Amit Malhotra Mobile No. - [protected]

I take this service before 20 days ago. In last week my network is disconnected due to some verification form their side.I don't have any alternate No so anyone get connect to me..I am totally disconnecting with my friends, Family, colleges etc.When I am using live chat with Vodafone It also through an error .I am unable to complaint against this issue.

Dear Sir / Madam, Vodafone has billed me for rs. 22, 000.00 for International Roaming, while asking about bifurcation / site wise / second wise details . . .they denied to me and i am sure i have not used anything more than 5-10 MB, but they billed me for 42 MB and during their billing time . . . I was already on another Call . . . So, It's totally unjustifiable and False billing of Vodafone . . . I want Justice against this issue . . . I have raised questions to Vodafone Nodal Dept of Gujarat. but they are not able to help me out after wasting 15 days. . .so i am forced to file complain against them. I can Share all the email communications with them as a proof. Looking forward for your help to resolve this issue as soon as possible Dipen Amin

I have visited vodafone store at leela Bhawan, Patiala and asked for prepaid sim for data pack scheme. Vodafone employees named as "KOMAL AND NIDHI" told me that there is a scheme in which only net pack is available on sim and no calling service with monthly charges for unlimited data pack is Rs.199/- and hence monthly bill will be of Rs.199/-.I have taken a postpaid sim and no was [protected]. I have given address proof of my office. Komal and Nidhi told me that the sim will be activated in next 4 hours and monthly rent will be only 199/-. Next day vodafone employees visited my residence for verification of address proof and it did not match.the sim got deactivated.

In Next 2-3 days I again visited vodafone Store at Leela Bhawan Patiala and asked that why my sim was deactivated. they told me that the sim was deactivated due to address mismatch and u took a prepaid sim. i have taken a prepaid sim. and asked for the bill amount of post paid sim. Komal and Nidhi ensured me that no bill will be generated for postpaid sim as the sim was not activated and deactivated for mismatch of address proof.

After few days, I got a call from vodafone for Bill amount of Rs.663 approximately. I have told him that the sim was deactivated for mismatch of address proof. When I have not used the sim, then how can the bill can be generated for the no [protected]. I with my colleague have also visited vodafone store at Leela Bhawan Patiala on 23.10.2015 at 05:45 P.M. to explain the same thing but Komal and Nidhi misbehaved with us and asked me to pay the bill only. They talked rudely with us and were not ready to listen my complaint. You are requested to kindly look into the matter and resolve the complaint as early as possible as daily calls from Vodafone leads to mental harassment.

I have done recharge of Vodafone of rs 147 but it automatically repeated my order and one more recharge of rs 147 occurred and total money deducted from my account was 294. my order details are - [ order no-[protected] DC Transaction No- [protected] ]

I am complaining against Vodafone India who are tarnishing the image of Vodafone Worldwide amongst Indian customers through their unethical business practices. You could consult the social media pages and my links to read more about similar complaints against Vodafone. I request for stringent action to be taken against the staff concerned for not doing their job well and expect to be compensated for all the harassment and inconvenience caused to me. Vodafone is dishonest in it's dealings with customers. Over the time there have been lots of instances when they have overcharged customers or forced them to pay for services they have not subscribed to. Vodafone's customer service is misleading and deceptive. Vodafone often charges customers for services that they have not activated even after assurances that they won't. Their customer service representatives as well as the Nodal office mislead customers in believing that their complaints will be addressed. But the complaints are actually never addressed at all or the investigations regarding complaints are left incomplete and unresolved. Every time Vodafone innovates & upgrades it's technology in India, the customers have to suffer as Vodafone simply can't handle the up-gradation smoothly which results in disrupting the services of the numbers of most of their customers but Vodafone masks it's inability to handle upgradation successfully by blaming it on their customers. Vodafone harasses customers even after the customers submit updated documents regularly on their demand. Instead of questioning their staff who do not update information of a customer even after verification of documents, they impulsively disrupt the services and deactivate the numbers of customers when customers request for a proper investigation or a written apology for the inconvenience and harassment caused. This has happened in my case and so many others. In my case my number was deactivated because I insisted on an inquiry to take place regarding the inconvenience and stress caused to me by their Customer Care Team and Noida Vodafone shop. The other alternative I had given them was an apology letter to be sent to me for harassing me beyond comprehension even after my co-operation in submitting updated documents in June 2015. I was even willing to co-.operate again but on the condition that an investigation takes place to know why their staff did not update the information on my account after they had verified my documents on the 3rd of June 2015 which resulted in barring of my calls twice and eventually deactivation of my number. I asked them to restore my services and apologise to me to seek my co-operation in submitting documents for the second time but they refused to apologise or investigate ! Further they did not even let me take my number to another company through mobile number portability. They are too rigid to accept their mistakes and take responsibility for their careless actions. Their staff and customer service representatives are so rude and insensitive. Vodafone as indifferent as it is in it's approach towards customers even allows it's representatives to threaten and harass customers continuously to cover up their lies. As it is in recent times Vodafone Nodal and Appellate seem to be incapable of resolving conflicts fairly and effectively as they blindly support their teams. I had a Right to Investigation of my matter but Vodafone denied me and others that ! I feel it is very important to address our Rights and that too collectively as customers against Vodafone if that is going to make them listen and not take Indian customers for granted ! It is absolutely important that we as customers stand up for our rights as customers when our rights are being abused by companies like Vodafone. We must find a way to protect the rights of customers who are wronged ! Responsibility has to be fixed on them for not doing their job properly or this would be very unfair to any customer dealing with their unpleasantness. The time has arrived that we as customers stand united against such injustice ! United we stand in getting value for our hard earned money...United we stand in ensuring we get good customer service specially in return for our co-operation ! We have a right to be heard irrespective of whether we win or not ! There is One Right for All and None should be discriminated. One has the Right to question and a Right to information. With growing middle class touch 400 million and growing consumerism, Indian and Foreign Companies here need to become responsive to Consumer complaints and grievances. Ignoring such complaints could lead to big financial losses for the company on consumer complaints being upheld by Consumer Courts.

Dear Sir/Madam,
About 2 months ago, I had requested to close my Vodafone postpaid number but it is still working. I didn't call from this number but bill is generation and it goes to 1000 rs. My number is [protected]. I had already completed all the formalities for closing of this number.
So, Please resolve this issue and resolve the unbilled amount.

Hi.

As helpless customer with lot of disappointment against Vodafone Customer service and managers Mallesh (Himayat nagar branch) Bindu & Praveen( customer care center-floor managers), I am filing this complaint after 4 months.
I am trying to get my Deposit back from June 1st week and still it is pending and no one is known from Vodafone that where it is pending currently.
None of the manager & Nodal officer is contacting me or reaching to resolve this issue. Please go through below history if any further details required.

> I have paid deposit to get the international roaming in October, 2014
> I have requested deposit back after I return from UK in June, 2015 but Vodafone store, Himayat nagar gave me option that they can adjust in my monthly bills.
> I accepted to adjust it in June 1st week and Himayat nagar branch said that they have raised a request and it will adjusted in my bills, but unfortunately they didn't raise any request for the same.
> As I have an assumption that they deduct the amount from my deposit I haven't paid the bills and later I came to know that they didnt raise any request at all.
> On July 18th suddenly my outgoing calls are aborted due to non payment of bills and after I visited to Himayat nagar office informed me that they haven't raise any request for the same and still my out going connections are cant be retained without paying my bills and they cant help any more on this.
> As I am helpless and need outgoing calls requires immediately I have paid my outgoing bills immediately and asked Himayat nagar (manager Mallesh) to refund my deposit.
> Himayat Nagar branch raised a request[protected] on July 18th, 2015 to refund my money and it supposed resolve by 9th September, 2015.
> Again I visited the Himayat nagar office on 14th September 2015 to get the updates as I haven't received any DD/Cheque.
> The response was poor from Mallesh, manager, Himayat nagar branch saying that he is unaware about the status of the particular Service request.
> Suggestion from him was as a customer I have to come and chase these requests and he can not track all the requests.
> Suggested to check with customer care/Nodal officers if I can.
> After long discussion with him that they have raised a request wrongly and they have corrected it so I can get my money back within 15days.
> Even after no luck and I called customer care continuously to get the updates every day and everyone was gave wrong promises that they can resolve this issue by 48 hrs.
> these are the customer care representatives that I spoke
1) Ashok
2) Praveen-Floor manager, customer care
3) Bindu- Manager, customer care
> Finally I tried to escalate this to Nodal officers, after continuously tried 2days for them I was able to reach them.
> I spoke with mr.Srinivasan (not interested to share his full details) and explained all the issues, he promised me that he will check & get back to me within 30mins on 20th October, 2015 at 4:28 pm.
> No one is helping me to resolve this issue and still I haven't received my money.

Vodafone deducted Rs. 45 by automatically Activating Biscoot Store Pack Service without any information and without my consent. When I enquired with Vodafone Customer Care Operator he refused to refund the deducted amount and asked to Deactivate the service to avoid further Deduction after 15 days of current pack. The Operator insisted that I have clicked some link which activated the pack but I don't remember to have done anything like that. This is a matter of cheat with customers and I expect Vodafone to be ensure such deductions are avoided in future even if this time they can't afford to pay back the irrelevant deducted amount.

Myself is Naveenkumar, Last month I converted my vodafone prepaid number [protected] to postpaid number. Even though I got the sim on September 12th only because of some technical problem I got the network from 23rd only. But when i got the bill for the September to my surprise I was charged from 16th September itself during which time I have not used the sim. I have already faced lot of inconvenience for sim activation and CUG activation for my number. Please take action on Vodafone company. Also the customer representatives are very arrogant. Right from sim activation to the activation of promised services I have faced lot of trouble.

Dear Sir/Madam, I want to inform you about one fraud happen to my younger brother.Actually he received one call related to his one complaint on 28Sep2015 on his number [protected], the person called by the name of bill desk and he shared all the information related to the complaint and then he transferred an amount of Rs5000 from his account. This is just about the fraud done by the use of Information through Bill desk and Mpesa . I don't know the actual picture.I request you to check and stop this type of frauds. Details of numbers which are used [protected], [protected]. Transaction id no[protected] of Sbi bank vivek vihar branch. Both numbers are used by wrong identification. I tried to catch this scam but i am not succeed. So, I request you to see this matter because theses type of fraud are increasing day by day. My name is Mohit kwatra and my contact details [protected].Kindly, contact me if you trace anything.

Today evening (24/10/2015) I have recharged for 1GB 3G with Rs. 248/-. I have all the details in my internet banking transaction. But Vodafone Customer Care is saying that details are not present in their system. I am very sad to see such low quality services from Vodafone. Please rectify it as soon as possible. I know for some bad employees specially in northeast the image of these good companies get affected. So please don't ruin the image of the company while you guys are representing northeast. I might have lost rs. 248. But I will make sure all my friends move to airtel with MNP if you don't rectify it. I have plenty of time. I know, for people like you customer satisfaction does not matter. So why should we also continue with your services. If you are not able to give good service atleast don't rob us. Fraudulent company behavior won't be tolerated.

Vodafone no- [protected] (postpaid)
We had taken plan of approximate Rs 450 which included free seconds(STD) and internet usage (unlimited). We degraded the plan and got deactivated our internet plan, our monthly bill came Rs 1500 instead of normal Rs 800-900.

Vodafone has blocked our outgoing calls which is affecting our daily lives.

My mobile no is [protected] which I have recharged on 21/10/2015 by Rs.80/ but today it shows zero whereas I have made only few calls till date. Kindly provide me the bill details for the last four days in my gmail address which is bimal.[protected]@gmail.com. Thanking You

Hi

I Have Post paid card for two years now.

1) Call Drops due network.
2) No Internet due to network
3) Data card shows error code.
4) No Sensible Answers from Vodafone .

Most Ridiculous with pathetic services.

Never go with Vodafone, we go on pay heavy bills with no services .

Hi Team, I am tarun panchal from kota, rajasthan. i got mail from [protected]@gmail.com to conduct interview. They conducted interview at ITI Amreli on 12 June 2015. After that he got mail that he is selected & asked to credit Rs.2000 as security deposit to Mr. Kirpal Singh account number & he did. Then he got mail to appear Delhi for Document verification on 6 July 2015. He is thinking to go there, but I have doubt that it is fraud job offer. Could please help me identify if it is fraud or not. Please revert me if you need any more information. Looking forward for your reply. Thanks, tarun panchal

Two months back my monthly rental is increased without my knowledge and when i lodged complaint against it but from vodafone the given complaint is dropped that too without informing me. Regarding this issue again i have raised complaint but no any proper response from vodafone.

I recieved a call from vodafone on my vodafone no telling me about a scheme in which i can buy a maxx mobile phone which is about to launch in market of [protected]@50% off. I.e @3500. I placed the order. I recieved the delivery of order in a hour . I paid the money aftet checking the bill which has all the return policy including cashback was written. I checked the phone. It was not at all like the features were told. I had a option for replacement where I can choose any other phone of any company under [protected]@50% off and above [protected]@30%off . So i called them next day and told that i want a partucular phone which was of 10000. They very nucely told me. Okay mam we will deliver but as today is dusherra . And its been 2 days vodafone is ignoring my calls. I have too nons both of them are either not picking up slamming the phone on my face. These are the no s

Vodafone dedcuted 145 rs from my phone credits without letting me know. they activated two so called "mobile mela and Super model services". i have not been getting any satisfactory response from vodafone customer support also. i need vodafone to credit back my money. i have read so many complaints from other users also. why nothing has been done against Cheater service providers vodafone?