Vodafone India Complaints & Reviews

Dear All, I am not at all happy with the resolution given by you.You have just apologies for the wrong commitment by your staff and not co-operation by your staff.My concern are as below 1.I ported from IDEA to Vodafone for benefit only.My vodafone connection was active for 20 days and suddenly discontinue without informing to us.I checked your system that you have not suspended my number but suddenly discontinue.Why after 20 days? the verification took 20 days? You store manager Mrs.Alfiya at Bopal not taken complain and not provided any mail ID for complain..She has not given her visiting card and email id also.she said we are not provided visiting card...Is this right or wrong? 2. My no, deactivated on 16th of Oct evening, I called to call centre and they told to visit nearest store and timing was 9 am to 7 pm..I reached at 9 am to store but they not allowed me to enter.they allowed me at 10 am only..why such miscommunication...You have recorded this script..Pls check at your end the timing given by your call center. 3.I asked to bopal store for complain register but she has not given, I asked for the complain mail ID but she has not given...As per TRAI, every store has to keep complain register and also display the complain email ID hierarchy.But it was not not found..She told that if you sit whole day here, your problem will not resolve from here. 4.Your store manager told to bring school letter and authorised signatory to activate urgent..I called to authorise person from school and he came from 23 kms with letter and stamp but they refused that it will not be done from here..Than why he told to call authorised signatory from school. 5.I shfted from IDEA to Vodafone for benefit.the initial plan was of rent Rs.26 per month but now they told that you have to take in individual name and rent is Rs.149 per month.Is your staff were not aware? Why they commited ? It is clear loss to me as I can not move to IDEA now..This is clear cheating to us...I want action and I will file a suit against you in Consumer forum and TRAI. 5.You Maninagar Store manager was not aware about this plan and procedure and because of that i suffered a lot mentally and monetary.I gave news papers advertisement on Sunday with my number but no was not active, it was loss to me..Same situaltion I explained to Bopal Store manager and Mr.Jaimin Pandya ( [protected] ) and he told that I will not activate this no.till monday and I will harass you..Do whatever you want.This is the reply from your staff. 6.Your Staff has GOA contest and they are sort of 40 connection for this contest and they took our connection by giving wrong commitment to qualify the contest..because of them we suffered lot and harassed mentally. 7.I was told by Mr.Jaimin Pandya ( [protected] ) and Bopal store manager that your no. will activated by monday 12 o'clock...The no. was not activated..Again i called for acticvation..He told that will activated by today EOD..Not activated..Again I called and he said it will activated by Tuesday 11 oclock..Again not activated..Again I called him and shouted on him and he told that now I will not activate your number and I will harass you. 8.Your Bopal store is not following TRAI guidelines. What is the resolution for above matter ?..Apologies for staff is not resolution..You are protecting your staff.. Pls Reply from responsible person.What is about my loss? What about my committed plan of Rs.26.? Waiting for revert..I am very much disturb with your staff... .Warm Regards Pravin Jadav M:[protected]

My Vodafone no. [protected]. On 18.10.2015 the Namkeen Pack is activated in this number without my permission & deducet Rs-25/- till date with per day Rs.5/-. I am not sibscribe this VAS Service. This robbery should be stop & arrange to return the deducted amount immidiately. I have alredy sent 3 massage for stop this pack. But no result found. Please look into this unwanted service pack.

For my postpaid # [protected], I had closed all the voice and data plans on 28.09.15 at Chakala (JB Nagar) store and had placed request for activation of new voice plan with Rs 99 rental per month. This was confirmed by Vodafone vide ref #[protected] and[protected] dated 28.09.15. Surprisingly, my bill dated 7 Oct 15 has come with all old tariff plans which have already been closed. I have written to corporate assist and Appellate Desk on 10.10.15, 16.10.15 and 21.10.15 but of no avail. Vodafone is deliberately causing inconvenience to consumers, harassing them, causing mental agony and looting subscribers for none of their fault. Will someone please wake Vodafone up to hear the voice of aggrieved subscribers? Regards Rakesh Punia [protected]

I am using Vodafone postpaid mobile number since Feb 2015 of corporate monthly rental plan of Rs. 199 in which I was getting 300 local and 300 STD minutes. In the month of June, I added a internet plan of Rs. 250 in which I got 1 GB 3G internet data and made continue in month of July. In first week of July, I got a call from Vodafone to change this plan to Rs. 299 internet data pack from next month. On 31st of July I deactivated my internet data plan of Rs. 250 and also told that the plan of Rs. 299 would be activated from 1st of August. Their customer care executive assured me that the data pack would not be activated. On 10th of August, I requested to change my tariff plan of Rs. 199 to Rs. 699, in which I would get 1500 local and STD minutes. They changed my plan and send me a message of changed plan. But in next month i.e. in September, bill generated according the tariff plan of Rs. 199 and data pack of Rs. 299. The service registration number was [protected] and [protected] registered on 10th August 2015. On 8 September, when I talked to their senior executive they accepted their mistake and gave me a wavier of Rs. 500. And I requested to change my plan into Rs. 699 tariff plan of 1500 local + Std minutes and 1GB 3G data plan. But they denied that this plan is not available in market and offered me another plan of Rs. 499 in which I would get 1500 local + STD minutes and 1GB 3G data as they said. I told him that if I take this wavier then the internet data plan of Rs. 299 can come in my next month bill. But they assured me no, it would not come in next month. But in next month i.e. in October I got a bill of Rs. 2289 which includes a tariff plan of Rs. 499 of local calls only, internet data plan of Rs. 299, a service of Glamour zone that I had not activated, late charges of Rs. 100, since the Vodafone site was under maintenance from 19th Sept to 24th Sept 2015. When I call to customer care to tell my problem, sometimes they(customer care representatives, one name is gaurav) reject my call.

I, Raj Kumar Kaushal holder of Vodafone prepaid Number [protected], residing at New Delhi facing the following problems/grievances. 1. Rs.90/- deducted from my balance without any intimation on 20.10.2015 night. 2. I have tried to contact the customer care officer on 21.10.15 morning many times. But no response was paid to me. 3.Rs.90 deducted from my balance has to be refunded to my balance immediately. or otherwise, I left no other chance except to approach the consumer court for redressal. 4.Apart from the above, I am facing call drops frequently.,

Today i received an sms from vodafone that recharge with 67 and get 69 balance offer vaild till 21 october and i do recharge with 67 but balance received 55 only. After 2 hours i called to vodafone 198 number and asked about the same but executive said that this type offer not for your number. I think vodafone send fake massage and fake offers.

Hello, This is regarding my data card number [protected], which i requested to deactivate on 14Sep2015 (request no:[protected] immediately after payment of my outstanding bill of Rs 513/- for August month but till today they had not deactivated this number and i received outstanding bill amount of 513/- again for the month of Sep 2015. I have not used this data card since last 5 months, though i cleared my all outstanding bils till August month. I'm already using another Vodafone number for calling purpose under corporate plan since 2.4 years and I availed this data card under the same. Now I'm not going to pay any more unutilised data card bills and I'll forward my request to Mumbai Vodafon Mobile Nodal Officer, "Rashna N" If this is not resolved. I raised a new request[protected]. Kindly look into it.

I try to pay my mobile bill through free recharge account of mine, my credit card is already debit with the amount 638/- on 19.10.2015 but transaction failed & my vodafone bill is not paid, kindly advice about my payment which is debited from my account & when it will again credit to my account as i need to paymy vodafone bill

This is related to my vodafone postpaid connection which unnecessarily exceed amount everymonth. They have activated unnecessary 3g services MI_C_V_250_30d_R1GB_FU_3G on my number and charges wrongly for my internet bills. Customer care has no sense of speaking and pisses you off while taking. They have also previously charged me wrong amount .

My cell phone is stolen on[protected] at around 10:50am with a SIM card issued by Vodafone IN. My contact number of the stolen SIM is +91 [protected]. Please block the SIM as early as possible to prevent any type o[censored]nauthorized usage using the same. A complain (general diary) was lodged at Sealdah police station. Please take necessary actions asap.

Appellate.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, nodal.[protected]@vodafone.com sunil.[protected]@vodafone.com, [protected]@trai.gov.in naveen.[protected]@vodafone.com Dear Mr Sood, Greetings !! Lastly willingly or unwillingly I had to write to the highest authority of Vodafone, India. I am a prepaid customer of Vodafone, West Bengal Circle. My Vodafone no: [protected]. Last day I made a recharge of amount Rs 848/= at around 10.05 PM in night. As per the best offer from Vodafone this is a double data pack offer - I should get 5 gb 3G data (normal) + additional 5 gb 3G data (as double data offer) = 10 gb 3G data to my vodafone account. I received a sms from Vodafone that my new data pack will remain effective upto 15th November (the screen shot of sms and recharge bill are attached herewith). But surprisingly I noted that that every-time I remained unsuccessful in viewing my 3G data amount by data balance check USSD. (*111*6*2#). So, I contacted the customer-care service desk of your house. Not going into detail anymore, I can say, in brief, that I contacted them four times...but a single time I could not find that they could tell me "whether the double amount data has been credited to my account or not" Even they failed to give me any update about the 3G data remained in my account. This is totally an unfair policy. Now if anybody tells me :"you have consumed the total data or any huge amount like 5gb in a few hours"...how I will believe? This story I will also post in other social sites. What is more funny ..today in the morning the senior supervisor Mr Satyam Hossain told me that it will take 48 hours to resolve the issue with the complaint no [protected]. I became quite surprised and told him .."Now I have to contact the highest authority"...he just showed his don't care attitude. Even he personally contacted me from some other phone ..which is totally unprofessional. Is it your world class service? Even your subordinate employee does not have any minimum respect for the highest authority. Hope you will consider the event with utmost importance. I am not blaming Vodafone, but blaming the inefficiency of your employees. They should mind it that customers are stake holders of any company, if they remain happy ..business-house will meet good experience - I think it is the simplest strategy for any successful business growth, a basic truth. With Best Regards, Dr Indrajit Chakraborty ​M: [protected]​

Dear Team,

I have been getting my monthly mobile bill of almost in 3000 to 4500 rupees, where in I have not used my internet, the same case happened in last month and when I contacted your customer care than the internet charges are waived off but same has been repeating over and again, in this month also I have levied internet charges of 3500 rupees .

Please look into this and resolve the issue, below mentioned is my customer request number for last 2 months .
1.[protected] on 14th Aug 2015 .
2.[protected] on 8th Sep 2015 .

Customer care executives are very poor .

Now they have blocked my number and also sent me a bill of 11000 .

please help help as i have only 1 number which is blocked .

This is a real harassment of consumers .

I introduce myself Pankaj Yadav and I have a vodafone no. [protected] but in this no. they taken ISD message charge in last 3 months while in which they have taken charge that no.is also vodafone local no. and that is [protected], this is also mine. wile I made complaint on appellate authority executive told you charged correctly and not given waiver for this. So this is my humble request that please guide me that I can get out in this soup. Thanks & regard Pankaj Yadav [protected]

Vodafone charged me the wrong charges on the internet usages. either they have made the source to earn the income by giving fake information to customers. I have 500MB data plan and i usually send message to check the data usages. on 29th Sept i got the message that i have used the 80% of the total usages. but when i received the bill vodafone started charging me from 22nd September for the over Usages. my monthly bills always cones in between 450-550 but this time i got bill of 1453.09. when i called to vodafone customer care.. they are like helpless they dont have answer on that. and everytime they used to raise new complain and say that i will get the call but i never got the call. but i get message that vodafone unable to reach me on phone. i think vodafone has startednew business to harasse the customers and charge wrongly to earn more money.

Hello sir, I am a Vodafone customer since 10 years, but my address in unable to update in the Vodafone site, I have required document for address proof. Could you please guide me how to update my address. My address is. Bhyraveshwara Nilaya, 1st Floor, Nagaraj Layout Immadihalli main road, Hagadur Colony WhiteField, Bangalore 560066

I was cheated with voucher Vodafone recharge and now not ready to give my recharge amount and your representative is not at all helpful i am taking all my family members to idea also tell all my friends and relatives to change there network because of poor customer service and the Representative Amol was very rud

To, The vodafone team. I am a post paid customer of Vodafone for the last 14 years, since it was called Orange.My number is [protected] Recently I had a name change done for this number from my father to me (change of ownership) since this was an add on sim card to his sim card, although I have been using and paying the bills on this number all these years. Unfortunately for me you have a policy to treat this as a new connection(had almost a 35000 rupee credit limit earlier), if there is a change of ownership. I have been trying to activate a Caller identification service on my sim card since yesterday.Although this service should be a basic service and already active on my sim..for some reason it is inactive. I have sent the sms ACT CLIP to 199 at least 8 times yesterday and been told that "we are unable to process the request" via SMS.I have made at least 10 calls to the vodafone call centre on [protected] to resolve this issue. I cannot have "Unknown: displayed on my phone everytime I get an incoming call. Repeated calls to your call center have been a complete waste of time. Your call center a employees are completely incompetent and some of them are even rude.They have given me conflicting information repeatedly.Right from telling me the service is already active to telling me it will be active in 10 minutes to an hour or asking me to restart my Phone.The latest information given to me is that the service is deactivated and will be activated soon since the technical team is working on it. I asked several times to speak to a supervisor but the call was either cut or I was put on indefinite hold. I am now frustrated and feel very harassed by your company.I think you dont care about your customers..even the old ones. I have even left feedback on your website and also written an email to you with the same issue...The amount of time I have wasted and the harassment caused by you is just unbelievable..Clearly this is a problem from your end and you are unable to resolve it due to your incompetence and probably because you just dont care. At this point I doubt you can resolve this issue.

I have recharged the 3g pack in my mobile, but i am getting the 2g access in my mobile and very less access to 3g. They have installed 3g in very less place. Why the vodafone is making fool to customer that they are providing 3g access in mobile.It is waist of money.In bangalore vodafone have very less 3g access, please beware and don't activate 3g plan in your mobile.

I did take MNP from Idea to Vodafone, and it's been more than a week that my connection isnt working. Vodafone issue me MNP SIM twice but it's not yet activated and No network is received, have made few calls registered complaint but no action has been taken and every call ends in a promise for activation will happen in 1-2 hours. I believe something is done to activate Vodafone network reception on this no so that tele-verifation could be done. i am afraid i am so regretting my decision right now for choosing Vodafone and porting it from Idea to it. will await prompt response to resolve this issue.

Dear Sir I got a new Vodafone mobile data connection on 10th of July 2015 with no [protected] and the plan agreed was 2 GB 3 G Data for 30 days with fixed amount of Rs 450/-. The first month bill for the period of 28 June to 27 July 2015 of Rs 513/- under the agreed plan was duly paid before the last paying date. The second month bill for the period of 28 July 2015 to 27 august 2015 of Rs 1785.86/- received on 2nd September 2015 was prepared under the plan 12 GB 3 G data for 30 days, with fixed amount 1599/-. However this new plan was never agreed earlier or requested. On registering the complaint with Vodafone service center, the charges were reverted back to Rs 475.86/-. However I was still not satisfied with the postpaid arrangement and visited the Vodafone main office in sector Noida on 2/09/2015 and requested the desk in charge to either cancel or make the connection pre-paid. Shockingly they asked me to first deposit Rs 12032/- as outstanding unpaid bill or wait till the billing last date i.e.[protected] or convert the plan to 1 GB 3G data with fixed amount of Rs 250/- it was also suggested not use internet during this period. Again an online complaint was made on 14th September 2015 to clarify about the unbilled amount of Rs 12032/-. The reply from Vodafone was to wait till the 28 Sep 2015. The fin al bill was prepared, after 7th October, 2015 and was handed to us on 12 October 2015. The billed amount was Rs 7261/- under the plan 2 GB 3 G data. We again lodged an complain to Vodafone customer care, against this absurd amount. During this entire period we have never used the service as suggested by Vodafone and mostly it was kept switched off. Vodafone replied back to us with total internet usage figure of 5 GB. The total usage shown in the device itself as follows :- 8th September, 2015 to 7th October, 2015 :- 35.6 MB 8th August, 2015 to 7th September, 2015 :- 2.32 GB 8th July, 2015 to 7th August, 2015 :- 484 MB Approximate total usage :- 2.9 GB Our experience with Vodafone is nothing but a complete harassment. Until and unless Vodafone provides enough justification we are refraining from paying this absurd amount. Kindly consider our plea. Thanks and Regards Colonel S.K Gour