Vodafone India Complaints & Reviews

Dear sir, I have purchased 30 Rupees Recharge card, while scratching PIN no. was damaged. i contacted to customer care Vodafone executive advised me to visit nearest store to solve the problem. when visit the store the executive told the we cannot do any thing call to customer care again and return the card to dealer when you purchased. Dealer not taking back. kindly look into this matter, proved me the pin RC which i have purchased.


reg
Praveen Kumar
[protected]

Dear Sir

I have done three recharges for my daughters mobile no [protected] for rs 297 vide order no [protected] on 26/09/2015 and for Rs 77 vide order no [protected] on 25/09/2015 and Rs 297 vide order no [protected] for Rs 297 on 25/09/2015 .

For all three orders amount was deducted from my sbi netbanking account. but not rechargesd.

My daughter has contacted vodofone customer care and they said that paytm recharges are not taking effect in delhi area and asked us to get refund from vodaphone/paytm


thank you

r kannan
[protected]

Hi, I have been using vodafone services since past 8 years in mumbai circle. Recently, I got re located to chennai. Here the customer support executives are reluctant to communicate in any language other than tamil. How is one supposed to make use of VAS. Please, I urge you to take this matter as priority since, every non tamilian person is suffering. Why people in Tamil Nadu are so adamant.

SIR I have requested to convert a postpaid sim into prepaid on 01.10.2015 and have completed all requisite formalities. But till date the sim is not converted into prepaid. I have visited so many times to the Vodafone store, but no one is listening to my complaint. Please help me in this regard as I have already lost a lot of time. WITH REGARDS

Dear Sir/Madam, I am regular consumer of vodafone services. Yesterday evening (23/10/2015) an message appeared on my phone ([protected]) that your call duration 1min 42 sec charges are 90 Rs. I called customer care twice and they said our computer is showing you did international call. Sir/ madam I didn't call any ISD call and they are saying u did ISD call. They denied to return money. How could I get my 90 Rs back. regards sachin negi

I have a prepaid connection my number is [protected] I have a Samsung hand set model 2004 foldable On 23rd october on 22nd october on 21st oct i get message Rs.5/- dedducted Rs.5/-deducted Rs.5/- deducted Rs.8/- deducted for what i never confirmed to activate any service . This is making a user fool with hidden activation . Please give me a port number i do not wish to continue with VODAFONE who are always making fool of their users.

Sir, i Mithilesh kumari is prepaid consumer from saharsa bihar, India.My sim no. is [protected] i'm worried that from some month my sim balance have deducted and when i talked with costumercare they said that my data pack had been on.But i'm unable to understand that if i not used or on my data than how they deducted money from the balance. so there i kindly request u to return my money .So i'm registering a complain in Consumer forum. THANK U SIR. Yours -mithilesh kumari, nayabazr saharsa, Bihar, INDIA.

2015 the Namkeen Pack is activated in this number without my permission & deducet Rs-25/- till date with per day Rs.5/-. I am not sibscribe this VAS Service. This robbery should be stop & arrange to return the deducted amount immidiately. I have alredy sent 3 massage for stop this pack. But no result found. Please look into this unwanted service pack.

I have converted my plan from prepaid to postpaid connection 1 month ago . I have submitted all relevant documents required . My home address verification was also completed still my service was deactivated without informing me any reason. When I queried I was told that verification was negative . While transferring to postpaid I had given my recent address and proof of same and verification was also done on same address . But now person in charge is telling me the old address (3 yrs back one ) which was given at time when I took my prepaid connection was verified which obviously turned negative . This is entirely mismanagement from Vodafone side, never expected such silly mistake for which I am suffering and my connection has been deactivated from last 7 days . And in top nobody is listening when I call up . Is this what is called best service from Vodafone ? This fault is entirely from Vodafone side for which they should come up with solution to resolve the problem rather than advising me to go through entire process again and reapply all document once again traveling to Vodafone office . When you need new customer you come to us but this is service what we get . Last entire week I am trying every number and nobody is paying any heed . I am really disappointed with Vodafone

Dear sir I have done online transaction form my Vodafone aap to pay my postpaid bill of this number [protected]and billdesk deducted for my account of Rs 1271 but the transaction was my full fill and it show errore n contact [protected]@billdesk.com So kindly request u sir/madam pay bill to Vodafone company or else deposit to my account My contact number [protected] My email - [protected]@yahoo.co.in

ref mobile no - [protected] wrong billing has been done for the past 4 months have given several complaints verbal as well as written but have recd no response from the company. They are not settelling the bill nor are they accepting my request for Porting out my no. Last complaint made on phone @ customer care - complain no[protected] dated - 21st Oct 2015 copy of the mail sent : nayna karia To nodal.[protected]@vodafone.com CC [protected]@consumercourtforum.in appellate.[protected]@vodafone.com Sep 28 at 2:48 PM Dear Sir, Ref No: [protected] the above no is being used by me for past few no. Earlier I was using a package of 899/- monthly including my net charges. then I got a call from your people that this plan is very expensive as against my use age so there fore I should change the plan to two separate plan - one for calling and the other for internet. My calling plan get s changed immediately and the net plan does not get started as discussed with the vodafone representative. Then the I get a shock to see a bill of 4000.00 rs as against of Rs.1200 which I use to get normally for every month with a plan of 899.00. since then I have calling vodaphone for sorting this issue but in vain every time I am been promised that I will get the net cahrges waiver and a modified bill will be submitted . And every week - 10 days the out goin gets stopped then I discuss the matter with one of the representative they taake the complaint will get back in some time with the details and the amount to be paid but nothing happens, they active the oput going calls and again the same thing repeats in 10 days. request you to kindly look into this matter send me a proper updated / modified bill with proper charegs . ' Also have requested your person to stop the internet with immediate effect as there is a lot of charges refelected in the current bill as well though I am not using as much. Regards, Parag Vasani [protected]

Complaint No:[protected] My No. is [protected].The bill generated is for the bill cycle 18th Sep'15 to 17th Oct'15 and it charges me 2629!!! My outgoing has been stopped.When called up the helpline I was told that I have crossed Credit Limit and will have to pay 80 % of the bill after which my rental will be debited every month with the bill rate.Now I have received a bill saying I have consumed 1GB of Data and have charged me this huge amount. Need an Explanation to it and ofcourse the solution.I am not going to pay this amount as I have not utilized this Data. Doubt: How come I used exact 1 GB of Data nothing less nothing more???? I need the solution EOD else will have no option than to escalate it and take to consumer court

SUB: Add Email ID to our Corporate Group NO. [protected]

This issue continues from April 2015. We, Manak Manufacturing, having Corporate Vodafone No. [protected] & [protected], wants to register our Email ID as [protected]@gmail.com.

From April to August, we were trying to get a Corporate Connection. They took 4 months to do this & that to with only 2 numbers in the group. I am unable to Add, Edit, Delete the Plan or Numbers in my Corporate Group as the Email was not registered by them.

Last time, On Spetember 16th, i gone to Vodafone Store at Girish Park. They told me that email will be registered after 24th September. But nothing happened.

After that I gone there several times but nothing happened. I also gone to Park Street Store but they also could not fix the issue.

I had called 198 & 199, used Vodafone App, used the SMS Service for help but they were also unable to rectify my Issue. They told me to write a letter to Vodafone Corporate Department.
I wrote 3 Emails to vodafone Corporate Email help (corporatecare.[protected]@vodafone.com) regarding the same issue. But they were unable to help.

They don't know "WHO IS MY RELATIONSHIP MANAGER ??"

They dont know "Who is the Person Responsible ?"

If you call 199/198, they will say to use Vodafone App or go to Vadafone Store.
If you use Vodafone App, It shows, "You are under a Special Corporate Connection. Contact Authorized Signatory.
If you go to their Store, They just Email their Superiors and tells it will be done within 2 days. But nothing happens.

Each time I contact them, I hv to write/tell the whole Story again.

I need a Compensation for the amount of my time and energy, vodafone has ruined.


Your's Faithfully,

Prem Prakash Parakh

[protected], [protected]

Hi I have recently moved to Bangalore and I ported my Kerala number to Vodafone Bangalore. Every time when i try to make calls it will take too much time to connect the call and also wherever I am making the calls get drop many times within 1 minute. The situation is same where ever i go whether its office or home. Even though it shows full range the call quality is bad and the call gets drop. In addition to that i am using coperate plan of Rs 666/- which comes with a 3G data package but I had never get a chance to use 3G every time its giving me only 2G

Dear Team Pls help as i am using vodafone no.([protected]) since last 08 years and never face any kind of tension but two month back i was planing to switched off to other operator due to connectivity and tariff plan, One of vodafone customer executive called me and assured me network problem will be resolve within 7 days and currently my plan was updated by giving me 1GB data extra on my current plan. Recently i got bill that was more than Rs 1000, when called vodafone customer care they told me my internet pack was deactivated, I was really shocked to hear this news that my net pack was deactivated without informed me, I want action about that executive and pls rectify my current bill. Regards/Syed [protected]

Hii, This is a complaint regarding the irresponsible behaviour of mobile service providing company Vodafone. I would like to inform you that I am using their services from a year around. This time they barred my all outgoing services even after paying my bill on time. when I speak to them at there pratappura (agra) Store, they lodged my complaint and said to me that it will be resolved by half an hour or a maximum of 1 hour. When this does not happened i spoke to their Customer Care number[protected] and again the reply was same to resolve it by half an hour. This was the process i am doing since 3 days (from 19-10-15 to today) and my outgoings are still barred and the replies from their side are still the same that pls wait for half an hour or 1 hour. Besides this, i m also regularly in touch with them via emails (from 18-10-15 to today) and also with their as said higher level the nodal and the appellate. Now from this as said higher level their was a no response behavior towards me after their 1st reply to my mail. That is they are not even replying to my emails now. (I am attaching screenshots herewith). After this behavior when i called on their nodal centre on [protected] from my another number, they again replied to me that your complaint would be resolved by evening and when i told to them that i m regularly visiting your Vodafone store at pratappura agra and they people too are behaving very irresponsible towards my Complaint and are interested in selling me another number of Vodafone ( ki sir chhodo usko ap dusra no lelo, usko bhaad mein jaane do) the nodal officer said to me to again visit the same store and ask the employee to talk to them that also via my another number. I repeated as said by the nodal but not even a single employee or salesman accepted my proposal to talk to the nodal. The employees at that time in the stores were Mr. Pavan Garg and Mr. Abhishek Malhotra. They clearly and boldly refused me to talk to them. When i now call to their customer care they again give same reply that sir wait for 1/2 hour, 1 hour, 3hrs, and 24 hrs. I have talked to many of the customer care executives and their names were Mr Ankit (senior), Mr Sonu, Mr rudra, Mr afzaan and many more. The docket number given to me for Complaints made by me via emails was[protected] and[protected]. The complaint number given to me by customer care was[protected]. They are regularly denying their promises by not unbarring my services. Sir, i am now so much disappointed with the matter that i really something thinks to throw my cell phone over them or to discontinue with my phone. Dear sir i just want to look into this matter and help me to come out with this ridiculous irresponsible people. Thanks Dr Kalpesh Gupta [protected] 22-oct-2015 03:33 pm

I got call from [protected] & Rs 4999 /- is debited from from SBI credit card on 12 Oct 2015.It is not acceptable to me.So pl help me immediately My credit card number is [protected] Now this card is blocked by me. I made complaint to SBI immediately.But so far issue is not resolved. My contact number is [protected]

I have recently received the mobile bill for Sep month of my Vodafone no. [protected] (attached bill). The bill amount is 14036 which is way ahead of my credit limit INR 10, 000. How can a bill be generated than my credit limit because my services were suspended after exceeding the credit limit of INR 10, 000?? Even after contacting Vodafone customer care no resolution has been done till date. Request you to please help and resolve the matter. Regards, Amit Singh

Dear All, I am not at all happy with the resolution given by you.You have just apologies for the wrong commitment by your staff and not co-operation by your staff.My concern are as below 1.I ported from IDEA to Vodafone for benefit only.My vodafone connection was active for 20 days and suddenly discontinue without informing to us.I checked your system that you have not suspended my number but suddenly discontinue.Why after 20 days? the verification took 20 days? You store manager Mrs.Alfiya at Bopal not taken complain and not provided any mail ID for complain..She has not given her visiting card and email id also.she said we are not provided visiting card...Is this right or wrong? 2. My no, deactivated on 16th of Oct evening, I called to call centre and they told to visit nearest store and timing was 9 am to 7 pm..I reached at 9 am to store but they not allowed me to enter.they allowed me at 10 am only..why such miscommunication...You have recorded this script..Pls check at your end the timing given by your call center. 3.I asked to bopal store for complain register but she has not given, I asked for the complain mail ID but she has not given...As per TRAI, every store has to keep complain register and also display the complain email ID hierarchy.But it was not not found..She told that if you sit whole day here, your problem will not resolve from here. 4.Your store manager told to bring school letter and authorised signatory to activate urgent..I called to authorise person from school and he came from 23 kms with letter and stamp but they refused that it will not be done from here..Than why he told to call authorised signatory from school. 5.I shfted from IDEA to Vodafone for benefit.the initial plan was of rent Rs.26 per month but now they told that you have to take in individual name and rent is Rs.149 per month.Is your staff were not aware? Why they commited ? It is clear loss to me as I can not move to IDEA now..This is clear cheating to us...I want action and I will file a suit against you in Consumer forum and TRAI. 5.You Maninagar Store manager was not aware about this plan and procedure and because of that i suffered a lot mentally and monetary.I gave news papers advertisement on Sunday with my number but no was not active, it was loss to me..Same situaltion I explained to Bopal Store manager and Mr.Jaimin Pandya ( [protected] ) and he told that I will not activate this no.till monday and I will harass you..Do whatever you want.This is the reply from your staff. 6.Your Staff has GOA contest and they are sort of 40 connection for this contest and they took our connection by giving wrong commitment to qualify the contest..because of them we suffered lot and harassed mentally. 7.I was told by Mr.Jaimin Pandya ( [protected] ) and Bopal store manager that your no. will activated by monday 12 o'clock...The no. was not activated..Again i called for acticvation..He told that will activated by today EOD..Not activated..Again I called and he said it will activated by Tuesday 11 oclock..Again not activated..Again I called him and shouted on him and he told that now I will not activate your number and I will harass you. 8.Your Bopal store is not following TRAI guidelines. What is the resolution for above matter ?..Apologies for staff is not resolution..You are protecting your staff.. Pls Reply from responsible person.What is about my loss? What about my committed plan of Rs.26.? Waiting for revert..I am very much disturb with your staff... .Warm Regards Pravin Jadav M:[protected]

My Vodafone no. [protected]. On 18.10.2015 the Namkeen Pack is activated in this number without my permission & deducet Rs-25/- till date with per day Rs.5/-. I am not sibscribe this VAS Service. This robbery should be stop & arrange to return the deducted amount immidiately. I have alredy sent 3 massage for stop this pack. But no result found. Please look into this unwanted service pack.