Vodafone India Complaints & Reviews

Recently i shifted to new house in the same area. there i am not getting vodafone signal even Aircel.Airtel.BSNL covering this area . In my close family circle around 20 peoples are using the same network because of this we decided to change to another network. i complained the same to one their customer support executive he registered the complaint and given registration number which [protected]. And today afternoon i got a call from one them he just investigate and cut the call immediately.

We had recharged our mobile on dated 20.09.2015 and 21.09.2015 . and both the recharged amount has been deducted without any use. Customer care does not provide satisfactory answer regarding how the balance has been deducted. Pls. provide proper justification regarding this.

I have been compelled to come to this forum to bring forward my issue with Vodafone's international roaming billing system. This is regarding an unauthorized data usage which has been billed to my phone when I was on International Roaming. Vodafone has charged INR 4471.5 for using data for 1 day and the most startling fact is that the day this has been billed, I was in the flight. (30th August 2015). On seeing the Itemized Bill which I requested since I was completely taken aback with the billing amount. On visiting the Vodafone store twice, I managed to raise a compliant which was supposed to be investigated thoroughly. However the only investigation they did was calling me once by someone who did not even know what my compliant was all about and she said the most bizarre thing that the specific billing amount has been because I was on International roaming. On visiting them again last Saturday, I have been told that as they are upgrading their system, they will not be able to process any transaction or complaints till 24th September 2015 whereas my billing due date is 24th September 2015. They just heard my complaint again and stated that they will not be able to hel me or solve this in any way as the billing amount for the International data usage has come from their "International carrier vendor"and whatever amount they have billed is correct. My only rational question is, how can you make such a big claim without going deep into it. I want this to be solved as I will not pay that money for that 1 day for something which has been incorrectly billed. I am a very old customer of Vodafone and this is a postpaid number where there has been no default in payment and I have previously also been on International roaming which I have paid fully. My total billing amount they have billed is INR 10, 658. If this is not solved I will not pay anything to Vodafone as I have been harassed by calls to make payment before due date. This is absolute harassment and unexpected treatment for lonstanding customers.

I got new vodofone connection for 6 nos in corporate plan for my company. We are facing alot of cmplaints in Network coverage, even the voice calls are not clear. I have activated 3g plan but not even network gets connected.

I am staying in Avarampalayam which is Heart of Coimabtore. Its just 6kms from coimbatore central bus stand, 12kms from railway station surrounding nearly 20 colleges and more than 2000 companies.

We are suffering a lot without coverage in this location. I have informed Vodofone H.O regarding this. No action has been taken. How shall i move now.

I am helpless now, The only thing i need to do is to port network.

my contact no -[protected]

I have recharged 51 rs through IVRS option of *111# for local/std rate cutter for the offer of getting all local and std mobiles at 40p/sec on 21st September 2015 around 8:30 pm . Money has been deducted from my vodafone balance immediately and given flash message saying the offer is activated. i called customer care 199 from my mobile on 22nd September 2015 around 10:00 PM to 10:30 PM, tried three times and no one is responding properly and the fourth time they are not speaking for long time and i have to disconnect the call.

I had moved to germany and as suggested by indian Vodafone store people, we have enabled the SIM. But till now mobile was not connected to the network but charges are levid 11824 for single day. Without informing customer they kept on charging more than limit.

HI Team, I have done the bill payment for the earlier month vodafone postpaid connection. as it was not updated by vodafone my calls have been barred and the vodafone is not responding properly and they are careless about the customers and no response on the case i raised for network issue . i m facing this issue from past 3 months bbut they are least bothered. please look into issue and do needful

Dear Team My Vodafone Mobile No: [protected] My Name is Jessica Dsouza. I have visited your Vodafone stores at Bandra Hill Road West Mumbai several time to inquire the details of the refund of my billing no which I have now converted to prepaid. I had made a advance payment of the Amount 3000 plus rupees. I had converted to prepaid in May 2015 of which the Vodafone store executive promised me the refund in 45 to 60 days, after 2 months I visited Vodafone again they informed me your systems were down and being updated, I went again after 15 days I was informed that my information was not updated again I visited once more after few days I was promised that my Cheque will be delivered at my billing address by the 15 September 2015 and if so it doesn't happen visit Vodafone again the executive would definitely call for the Cheque from your Andheri Kurla Head Office. I went back again on the 17 September 2015 I was told we cannot do anything from here, sit n wait it might come in few days, I'm still waiting...Store say its not there mistake that we changed into prepaid, they are saying that we did not force me to change to prepaid, hence its my fault n money will not be refunded to me. when i asked to explain why and how can it be a mistake to ask for my own money they turned back and said we cant hepl you further, you can please leave and excusing me of making the company pay for my mistake. what can i do for that ??? Regards Jessica

I live in Anna Nagar west, chennai. I am not able to use my cell phone any day or night time. Always when the others call, my signal says that I am out of range or off. But my phone is always on. My phone signal is Nil. or No signal. I have made complains to them since July 2015. Till day the workers and the technical people says that they will correct it by installing a new booster, but so far nothing changed from my signal part. Always say that they are doing it or done it but no change in the service. But they are not giving me any credit for the money which I pay every month, but still they are trying to collect the money, these fellows are shameless people. Now they are saying that if there is lot of people are having this problem then they will solve this issue. If that is the case why did they give one person connection, they should have waited to a group to join in their service... please solve this issue.

Hi Team, My name is Ravi Shankar Mallick. I am a Vodafone Corporate Postpaid Customer in Kolkata. My Mobile number is [protected]. My email address is ravishankar.[protected]@bt.com. I have received a bill for Rs 2632.71 for bill dated 1st Sep, 2014. I have a dispute on this bill for 2 charges. Firstly, I have been charged Rs 1224 for ISD calls. Let me tell you that I do make ISD calls but these calls are only to Bangladesh. The number to any all in Bangladesh starts with 0088031 or 0088. That is the dialing code for Bangladesh. You can check this on my previous bills. I have never disputed call charges with you guys but these nos which are mentioned in my bill I do not even know where these nos belong to. I have never heard about these numbers. If a person is making international calls, is this the way you treat them by charging them for any random number? Secondly, I have been charged Rs 50 for a Bhojpuri Service. I do not even know what this is? How do you expect me to pay for something when I have not used this? I have already asked for a migration from Postpaid to Prepaid and I received a call from your Retention team stating that the charges are invalid and they will waive off a part of it however, no waiver has been done so far. On top of that, if your employee says that the charges are invalid then how can you guys ask me to pay for it? I received this call on Saturday morning. If you guys can sort out my bill, I will stay with Postpaid. Please respond asap. I did send out the same email to Vodafone and they are saying that the charges are valid and I need to pay. One of the representatives over the phone say that the charges are invalid and they will give waiver and the other one say that the charges are valid. Please help me in this case. I cannot afford to pay a bill which I have not used. Kind Regards, Ravi Shankar Mallick

Waiting!!! no response and no amendment till now. what is the meaning of commitment can anyone let me know and in case commitment means is sorry then i will say Vodafone is the worst company ever I seen. From: ankitjainddun To: ANKIT JAIN ; "DEL, RELATIONS, Vodafone India (External)" ; "vodafonecare.[protected]@vodafone.com" ; "vittorio.[protected]@vodafone.com" ; "guy.[protected]@vodafone.com" ; Vodafone2 ; Appellate Delhi (DEL-NE) Vodafone India ; NodalDEL ; "corporaterelation.[protected]@vodafone.com" ; "corporatecare.[protected]@vodafone.com" Sent: Saturday, September 19, 2015 5:29 PM Subject: Re: Re: !!!REMINDER!!!URGENT!!! change the plan on my no [protected] Hi Team, You want me to go media and social media, consumer court, TRI ??? Til the date I didn't received any resulation. One of your representative said sir that was wrong commitment by our executive. Whatever It is, it was commitment by your company I have all proof of it. You have to fulfil your commitment instead of saying was wrong. Whatever it was done by Vodafone now Vodafone should complete keeping his goodwill in his mind... Thanks Ankit Jain Sent from Samsung Mobile Hi Team, You want me to go media and social media, consumer court, TRI ??? Til the date I didn't received any resulation. One of your representative said sir that was wrong commitment by our executive. Whatever It is, it was commitment by your company I have all proof of it. You have to fulfil your commitment instead of saying was wrong. Whatever it was done by Vodafone now Vodafone should complete keeping his goodwill in his mind... Thanks Ankit Jain Sent from Samsung Mobile -------- Original message --------From: ANKIT JAIN Date:08/09/2015 10:50 AM (GMT+05:30) To: "DEL, RELATIONS, Vodafone India (External)", vodafonecare.[protected]@vodafone.com, vittorio.[protected]@vodafone.com, guy.[protected]@vodafone.com, Vodafone2, "Appellate Delhi (DEL-NE) Vodafone India", NodalDEL, corporaterelation.[protected]@vodafone.com, corporatecare.[protected]@vodafone.com Subject: Re: Re: !!!REMINDER!!!URGENT!!! change the plan on my no [protected] HI All, could anyone work on this as no reply from anyone. Thanks Ankit Jain [protected] From: ANKIT JAIN To: "DEL, RELATIONS, Vodafone India (External)" Sent: Monday, September 7, 2015 4:22 PM Subject: Re: Re: !!!REMINDER!!!URGENT!!! change the plan on my no [protected] Hi Shilpa, Can you setup a con-call right now? Wanna finish this by EOD... it is too much now ... thanks Ankit Jain [protected] From: ANKIT JAIN To: "DEL, RELATIONS, Vodafone India (External)" Sent: Monday, September 7, 2015 4:14 PM Subject: Re: Re: !!!REMINDER!!!URGENT!!! change the plan on my no [protected] HI Shilpa, Can you see the trail mail where 349 plan is something else and I have the recording where your customer care executive explained the same various time. Radha on dated[protected]gb 3g then unlimited 2g data free in 149, 2000 local+std+roaming minfree and Incoming call during roaming free in 349 plan Tarun on dated[protected] has been confirmed that i will get 1000 local+STD then 2000 std min free+ incoming call roaming free If your executive is committing something you have to give as you are representing Vodadfone not individual entity. If Vodafone wants the recording they can access from their system or in case you want from my side I can send you. This is totally cheating, I will raise the entire case to TRI or I will file a case against Vodafone. Thanks Ankit Jain [protected] From: "DEL, RELATIONS, Vodafone India (External)" To: ANKIT JAIN Sent: Monday, September 7, 2015 3:29 PM Subject: RE: Re: !!!REMINDER!!!URGENT!!! change the plan on my no [protected] Dear Mr. Jain, Thank you for your email dated 07/09/15 regarding the tariff plan details for your mobile number [protected]. We would like to inform you that below mentioned the details of your existing tariff plan 349 Bumper plan kindly check and confirm us if you facing any concern, so that we can assist you in the best possible manner. 349 Bumper Plan Rent 349 1st month Adv Rental NA CLIP FOC Local to on net 0.1 to other mobiles 0.25 to landlines 0.5 STD HI All, could anyone work on this as no reply from anyone. Thanks Ankit Jain [protected] From: ANKIT JAIN To: "DEL, RELATIONS, Vodafone India (External)" Sent: Monday, September 7, 2015 4:22 PM Subject: Re: Re: !!!REMINDER!!!URGENT!!! change the plan on my no [protected] Hi Shilpa, Can you setup a con-call right now? Wanna finish this by EOD... it is too much now ... thanks Ankit Jain [protected] From: ANKIT JAIN To: "DEL, RELATIONS, Vodafone India (External)" Sent: Monday, September 7, 2015 4:14 PM Subject: Re: Re: !!!REMINDER!!!URGENT!!! change the plan on my no [protected] HI Shilpa, Can you see the trail mail where 349 plan is something else and I have the recording where your customer care executive explained the same various time. Radha on dated[protected]gb 3g then unlimited 2g data free in 149, 2000 local+std+roaming minfree and Incoming call during roaming free in 349 plan Tarun on dated[protected] has been confirmed that i will get 1000 local+STD then 2000 std min free+ incoming call roaming free If your executive is committing something you have to give as you are representing Vodadfone not individual entity. If Vodafone wants the recording they can access from their system or in case you want from my side I can send you. This is totally cheating, I will raise the entire case to TRI or I will file a case against Vodafone. Thanks Ankit Jain [protected] From: "DEL, RELATIONS, Vodafone India (External)" To: ANKIT JAIN Sent: Monday, September 7, 2015 3:29 PM Subject: RE: Re: !!!REMINDER!!!URGENT!!! change the plan on my no [protected] Dear Mr. Jain, Thank you for your email dated 07/09/15 regarding the tariff plan details for your mobile number [protected]. We would like to inform you that below mentioned the details of your existing tariff plan 349 Bumper plan kindly check and confirm us if you facing any concern, so that we can assist you in the best possible manner. 349 Bumper Plan Rent 349 1st month Adv Rental NA CLIP FOC Local to on net 0.1 to other mobiles 0.25 to landlines 0.5 STD

I had to switch to vodafone nano sim from a regular one, which was a postpaid one. The Southern Avenue vodafone staff assured me of a prepaid nano sim after 3 months but later, theyprovided me a prepaid micro sim . I couldnot activate the sim because my handset doesnot support nano sim. They asked for the person with whom the sim was registered to again get a nano sim. That person was out of station and hence I told them to hold my sim number and not to give it to someone else. After 2 and half weeks when that person arrived I revisited the SOUTHERN AVENUE VODAFONE STORE ; they took 300 rupees and told I would get a nano sim. That night they called and told me sorry we have given the number to someone else. This is completely wrong. Now somebody else is picking up on that number and he can now use my whatsapp, my paytm account. My privacy is being stolen. I contacted vodafone customer care and went to vodafone store ( south city). They didnot give me any solution and moreover told me to complain to southern avenue store. I have done that for more than 10 times. All the manager at the Southern Avenue store does is say sorry. I want my number back at any cost. I have been using it for the last 3 years. Shame on Vodafone's customer service.

My last plan of vodafone was rs 299/- in that they told me we can gave you a 800 local mins + 100 std
mins + 100 sms + 1 gb 3g data and after that 2g unlimited for life time.
But after three bill cycle they told me that i have to pay extra for my data plan.
Thats why i am decided to change my plan to preped and after that i am going to port my number.
But the vodafone store told me about yhe new plan of 99 in that they gave me 250 local mins + 100 sms
they told me that we wheare active your plan at 10 of oct because by bill cycle is of 11 th but they active my plan on 2th ctm thats why vodaphone charge me extra.
The charge 25 rs for 10 days of 99 plan...
And they reduce 4 rs for 10 days of 299 plan.
That seems they are cheats every custemor...
As they call the pro data base plan charge you as per your uses so at the time of adding they add to much amount in the bill.
So why cant on the time of deducting or reducing...
How selfish they are..
I am thinking about to ban the vodafon network in india..
Also ban all the service provider..
And goverment should gave the resenable call rates on mtnl or dolfine..
So no any customer going to chet with that service providers in india..
My vodafone number is [protected]..
If the vodafone service providers have little of shame.
Then resolve all problems of coustmers...

Bill No : 24200849 Mob No: [protected] For my last bill till 17/9/2015, I was charged Rs. 95.50 separately as internet charges inspite of having a 1 GB internet plan and I had used only 240 mb of internet. The vodafone agent on my campus in Indore told me to connect to Idea and use internet as the Vodafone 3G was not getting connected here. I must've done the same once or twice. Even on idea i did not get 3G. He had clearly mentioned that would be no extra internet charges over and above my plan, for the same. However on going through my last two bills, I saw that i had been charged for mobile internet which is shocking. Also vodafone advertises so much about it's 3G and delivers such poor service on the same. Whenever I'm on roaming, I do not get 3G. This is pathetic and really disappointing. I want the internet charges to be waived off from my bill. I am paying Rs. 250 a month for 3G which is a national internet plan and not getting the same. I feel cheated.

My name is Jigna I Want toMy Vodafone In coming & Out going Call Detailed bill Aug 2015 Mo_ No is:-- [protected] Please give me on My Email ID My Email ID Is :-- [protected]@gmail.com My Another number is:- [protected] Please As soon as Possible. Thanks

I just changed my vodafone from prepaid to billing in july 2015. my plan is a red plan where I was told that for 1st 6 months i will be provided a discount of Rs 100 on my Rs 499 plan. Further, I will be provided with all over maharashtra and goa free roaming for incoming as well as outgoing. But both of these things are not provided. These vodafone executives are liars who tell all fake stories and just charge us without providing offers that are committed. Its services are very pathetic and I am totally disgusted. I was promised that all my issues will be resolved but its been 2 bills yet and I am charged nearly double.

Hi Sir, I am K.V.Shesha Chalapathy Working as a Senior Software Engineer, Hyderabad.I recently Migrated from Vodafone post paid to prepaid, at the time of migration i visited madhapur store and checked every thing and i settled all my bills.but now they are calling to my number every day and asking me to pay 1044 rs unneccessarly which i have never used. i asked them to send statements to my mail-id for which they are not responding.i visited madhapur store for the same and enquired about the issue and they said it is their system and store issue and agreed to resolve the issue.but from begumpet Varun towers i am getting continous calls asking me pay 1044 rs .if i fail to pay they are threating me that they will block my sim.please take necessary action

Hello sir, a number [protected] is calling regularly with a name rohit. he talks very unethical things and says he will make my number viral. i blocked him and then he called from another mobile number [protected] i m jst fed up with this plz help me in this issue. thanks.

Though i am in unlimited plan where i used to have a bill worth rs.750 a month. Last month there was a error in the bill and they waived the amount and closed it that to not clear about the query they charged me rs.2000. even this month without my knowledge they had activated my 3g and charging me for that. irrespetive of my repeated follow up vodafone store officer no response.

Dear Sir,
I have prayed for PORTING on[protected] to Vodafone for shifting connection to Airtel. Vodafone instantly allotted a Unique Porting Code CVK69631and informed that it will be valid till[protected]. Accordingly, I have submitted necessary papers and application including authorisation letter of Managing Director, West Bengal Surface Transport Corp.Ltd.(a Govt of West Bengal enterprise) to change such connection with Airtel. But Vodadfone co. sat idle on my application for PORTING and on[protected] sent a message to my mobile connect. no [protected] which reads as : "Hello! We have received your Porting request CVK69631dated[protected]. We will validate your request and revert on confirmation by 94 hrs TAT from the time we received the request from MCH". Till the date such PORTING has not been allowed by Vodafone. Though all bills of Vodafone are cleared and advance payment was made to Vodadafone for such Porting.

I want immediate resolve of my problem and can be done only by allowing Porting by vodafone.

Thanks,

Manas Kumar Das