Vodafone India Complaints & Reviews

I had lost my sim on 1st august 2015 and had blocked it on the same day. Also I paid all my dues on 30th August 2015 ( The day I retrieved the sim). The sim given is still not activated and they've charged Rs. 404 for the month that I've not even used the sim. I hereby request a fee waiver for that amount.

I am travelling, since 6th of September 2015 i am trying to get my international roaming activated, it has been more than a week, I have gone to 3 different countries, but vodafone has not been able to resolves the issue. I have followed up every day with the on-line chat support but problem has nit been fixed, complaints taken one day are missing in the systems next day, the agent flatly says there is no issue reported or exist by the reference number given to me I have mailed to India CEO, as well as Group CEO of Vodafone part from the customer care team, I have not even got an acknowledge for them forget a resolution to the issue. +91 [protected]

Respected Sir, I am Soumen Saha from West Bengal. I am a post paid customer of Vodafone Company. [protected] is my mobile number and [protected] is my mothers' (Renuka Saha) mobile number. I wanted to deactivate these two numbers from group discussion which costs Rs20/- extra per month. Later I came to know from the representative of Vodafone Customer Care Service that the process of deactivating from group discussion is called 'deactivate from CUG' and I was asked to email to corporatecare.[protected]@vodafone.com writing a sentence like this 'I want to deactivate my number [protected] from CUG'. And I did so. From my two email accounts soumen.pintu.[protected]@gmail.com and [protected]@gmail.com I emailed to corporatecare.[protected]@vodafone.com on 28/08/2015, 30/08/2015, 04/09/2015. From the next day, my duty was to call Vodafone Customer Care Service (198) to know about the deactivation from CUG. Today (15/09/2015) in the evening, my mother found her mobile registered failed. I came to know that on 12/09/2015, I requested them to deactivate my mother's sim ([protected]) so that the sim is blocked. I am really astonished, really surprised to face the situation. My father is in AMRI hospital (kolkata) from 11/09/2015 till date and we are 130 km away, my mothers phone is not working and she cannot call doctors or any relatives. If they check any voice record, they cannot find any word, they will never be able to find out any sentence that can prove that I have requested to deactivate my mothers' sim. I challenge, they must fail to find out such words. My first question to you, why should we suffer for their carelessness? My second question, why Vodafone is not secured enough to deactivate a sim? A cheater can easily hack my mothers' Bank account by using OTP. In the voice record they cannot find any female voice but they deactivate the sim. It is not impossible to know email id of other people or to know the address, the voice may be male or female, how easily they can judge between a cheater and a real customer by knowing only email id or address? The process of deactivation of sim should be strong enough. There should be some self-made questions and the answers of their own questions of the customer so that the representatives can ask the customer of their self making questions or answers before this complex step of deactivation of sim. I must not tolerate such foolish negligence. Vodafone Company should activate my mothers' number as early as possible within 2 (two) days or ready to compensate. From Soumen Saha

My prepaid number is [protected] and on 11/09/2015 I got an offer of 2 gb 3g for rs 297. I bought that offer from the my vodafone app but only 1 gb was credited and the customer care is telling me you are not eligible for the offer! Vodafone cheated me! I want my double data benefit or half of my money refund!

Sir this is to draw attention that i MISS Megha Mhalsekar has done payment of Rs 321.84 from UCO debit card to vodafone service through their website www.vodafone .in but i have not recieved message from vodafone service that my payment is complete . the following error was shown Reason Sorry we are unable to process your transcation please contact us at [protected]@billdesk.com for any quries .

Hi I'm shanmugam I using wifi but Vodafone charged 40 paise I asked customer service yesterday 2 times but he's told some net pack recharge after you using wifi then not charge Vodafone. I using wifi why I pay Vodafone? Please help he's cheating please take action thank you

Dear Sir I had got a mobile phone internet pack of 240 MBs for Rs 94/- today i.e 15th Sep 2015 at 12 O' clock and without using any MB I got a message at 6.44 pm the day that your internet package has exhausted. Please clarify my deductions otherwise I am going to knock Consumer court's door and in the past I have also suffered such losses. despite repeated call, one cannot get direct excess to customer care executive. S.S Sekhon [protected] India

Vodafone disconnected my Phone without any information. When I asked them why, they said I have to submit ECS. I then went personally and submitted ECS documents. After several days, my phone still remains inactive. When I called customer care, they now say that there is no information of having received ECS. When I wanted to speak to their supervisor, I was put on hold for more than 10 minutes with their advertisement playing in the background!! Horrible experience with vodafone. Vodafone customer care is very, very unprofessional. Consider moving to another provider.

To, Vodafone The General Manager telecom(GMT) Sub : PROPOSAL LEASEOUT OF SPACE FOR I NSTALLATION OF MOBILE TOWER Dear Sir, With due respect, I would like to state the follows for kind attention and consideration : That I came to know that VODAFONE has been like to install VODAFONE Tower in village- Naultha, Tehsil- Israna, Distt, - Panipat(Haryana) I want to rent out my agriculture land for installation of mobile tower.The land is 1000sq.yrds(approx.) I would request you kindly survey the above location and anticipating your kind favorable response. contact details- Manoj Kumar [protected] [protected]@rediffmail.com (pls let me know the details of procedure for installing the mobile tower, what r the details recuired and about the rent and the advance they pay.)

There is no proper network coverage at my home. Many times I cannot hear what the other person is saying, lot of disturbance is heard and often call drops when speaking to someone on phone. Nobody responds when we call vodafone customer care. Request vodafone to kindly look into this issue. My mobile no is [protected]

I am vodafone postpaid customer form past 3.6 years and from past 1 and half year at my residence i am facing internet connectivity issue. Many times i have raised the compliants regarding the same. some time the issue gets resolved but then many times it is not solved. Compliant number[protected] For the same i got a call on 5th Sep 2015. I asked the executive that the issue is not solved please dont close the compliant but then also they have closed the request. The closing date for the same compliant was 7th Sep and then they said that they are sending network team to location but then nothing happened. I have to raise another complaint[protected] on the 9 sep 2015. I have mailed the vodafone officers as well with all the details but there response are not good and for my last mail they have not replied also. And i am facing this same issue from past 1.5 years at same location. Currently i am facing it from last 15 days and i am paying the rentals as well for the plan. My Number - [protected] My Location - Pune

I got the offer of double data in *121# and I have recharged it with ₹ 497 as in offer it was written I will be getting4GB data and 28days validity but I got only 2GB data . When I contacted customer care they told the offer is not for self recharge. How can they say this when I got this offer on my phone. Please raise complaint regarding this.

On 15 / 09 / 2015 at 1 am i got a message that 45 rs had been deducted for the activation of social book but i didn't touched my phone before so how come this service is activated on my number
So i request please look into the matter otherwise i will go to the consumer court
Thanking you
Name: davood ibrahim ali
Mob no :[protected]
Address :nowpora safakadal srinagar kashmir
Pincode : 190002

I got new Vodafone connection and all doc and verification done but still faced issue with connection. I was not able to call from my number and then I visited to Vodafone store to fix the issue. After long wait it was fixed. Now my number is deactivated due to same verification reason. I tried and waste time with care executive they only transfer none department to other not ficing the issue. I am very fade by service provider due to bad service.

I have best offer for my vodafone num which is double data, if i recharge for Rs.98 i'll get 1GB. so i called hyderabad cus care on Friday (11/09) spoke with advisor SWATHI who confirmed that i will get 1GB if I recharge for Rs.98 but she did not advise me to do it through vodafone website. I recharged it via paytm and got 525MB so called vodaphone again spoke with SANTOSHnwho said that "there was some problem with double data for couple of days and he asked me to wait for 24hrs for the balance MB and he raised a service registraton number [protected]." I waited for 24hrs and i still did not receive the balance MB so called back on saturday after 3pm spoke to PRASANTHI who said that "the service which was raised on Friday was wrong and need to wait for 24hrs and she said she will raise new service registration num but I asked to transfer to her supervisor who put me on hold for 20 mins and hung the call on me." called vodafone again and spoke with NANDHINI after explaining my issue she said she will transfer to her supervisor but she hung the call on me again. I tried calling them back and an advisor AMBIKA picked the call and was not ready to listen to my query she straight away transferd to automated robotic voice. finally called again spoke with SANDEEP YADAV who was good and did his job as customer requested "he transferd to his Team Lead AMITH and Amith assured me that he will raise complaint and i'll get the balance MB within 24hrs, he again asked me to wait for a day." TL Amith was also irresponsible, he promised me I'll get the balance but today is Monday I did not get the remaining balance. So I called the mumbai headoffice num [protected] twice but no one responded to my call I was with automated voice for half an hour but no one bothered to pick my call. Tried calling the vodafone complaint 198 again but i got a message states "sorry you cannot be connected." So entered in vodafone website and made a complaint but got an email saying they will resppond in 2 working days, I already waited for 3 days now. WORSE SERVICE. Gone with live chat and supervisor SHAILESH on chat said that i'll not get the balance MB because I recharged it through third party (paytm) but that was not my fault I spoke with the advisor SWATHI who confirmed that I'll get 1GB but she failed to inform about the vodafone website, only after she confirmed that i'll get 1 GB i went with the recharge amount Rs.98 and Finally SHAILESH gives another new story that "in his system he is not able to see the recharge of Rs.98, every1 in customer service comes out with different details and he was not helpful being a supervisor. HE WAS VERY SARCASTIC AND DID NOT ANS TO MY QUES, i asked for his manager but he just cooked up story saying MANAGERS ARE IN MEETING and he said the meeting was from 1:30 to 5:30pm but I was with him on chat before 1pm. He disconnected the chat and called me from 982...6651 and asked me to wait till 5:30 for manager's call and he gave me the mumbai head office number ([protected]) chargeable call and email id (vodafonecare.[protected]@vodafone.com) to complain. WHAT A POOR SERVICE. for 4 days I'm chasing now but still my issue is not solved as this is not my fault but the advisor SWATHI failed o inform me about their website. Advisor ANAGHA was also very sarcastic on live chat. PLEASE RESOLVE MY ISSUE AND I DONT WANT TO SPEAK WITH VODAFONE PEOPLE AGAIN AS ITS OF NO USE AND WASTE OF TIME. THANKS

My vodafone postpaid mobile no. - [protected]. date 1-9-2013 to[protected]months) mere bills m callertune ke 30/- extra add kiye jaa rhe the. Is baat ki infrmtion muje[protected] ko pata chli. mne vodfone care ko inform b kiya ki mera 22months ka extra amount return kre but wo muje 3 months ka amount hi return krte h but mra total amount 752.4/- hota h.

Vodafone store at infosys bangalore collected my documents on august 3rd for MNP from chennai vodafone to bangalore vodafone. But my connection was activated only on 19th of august. usually they promised only 7 days max. I asked for waiver in this regard. I spoke with 2 executives from vodafone and they assured for a waiver. today when i called the local bangalore vodafone, they are behaving as though they knew nothing about this. I spoke with Rekha and her team leader Vinodha who were equally rude and did not address to my queries. They do not know how to handle the customers

Hi, I had recharge my mobile for 199 rs data pack on 13 august but network not available to use internet on my mobile. Again 28 August I recharge internet pack for 2G for 179 rupees and not able to access internet on my mobile. My mobile is Moto G 2nd generation. I need total talk time 378 rs in my mobile([protected]). I am not able to use Vodafone internet data pack of 2G after recharge twice in last month. After making several call to Vodafone call center no one resolve this issue. After that I write many complain to Vodafone customer care but its also helpless. My email id : [protected]@yahoo.com Mobile: [protected] Thanks, Ram Balak sahu

Dear Sir, This is to bring in your notice that vodafone is not able to deliver my vodafone bill at my home address.many time i updated to vodafone that i need my bill at home ([protected]) (901536****) this is my reliance prepaid no. i was using service of vodafone & that was very good then i decided i will port this reliance no. to vodafone its only 2-3 months passed but vodafone is not able to deliver my bill at my location. and if i call to vodafone 199 customer care they said address was incomplete, this is very pathetic language from vodafone i talked Mr Rahul Sharma & he was unale to give me proper information about my query. please sir Teach a proper lesson to vodafone courrier company because if my address was incomplete then how the verification was sucessful on behalf of all my vodafone no's. if vodafone unable to deliver my bill to my location then i raise a FIR to my nearest police station for vodafone. so its humble request please try to understand the issue . once some call to me i will explain all the things in short because in mail its not possible to share all the views. waiting for the needful revert. Regards Surender [protected]

I Vodafone team, Super Models Club is activated at Rs. 76 for 15 days. Bal Rs. 152 at 13 September 2015 23:06 Refund my amount to my Mobile No. [protected] subscription is automatically done and whole balance is deducted and left with only 75 rupee in balance, isn’t this annoying?Please its a humble request to take this problem seriously and refund balance. I hope action should be taken with Immediate effect. I tried calling customer care but not responding properly.