| Address: Bangalore, Karnataka |
Hi,
I already have a internet plan activated which covers 500 Mb of 3G data and then unlimited 2G data at 64kbps.
Last month I exceeded the limit of 500Mb, and then the speed decreased to 2G/64kbps.
To compensate this, I added a booster pack of Rs.150, which would again give me 3G speed for another 500Mb.
At the end of the month, the usage of around 1069 Mb of internet usage!
As per my understanding, first 500Mb is covered by my original plan, next 500Mb is covered by booster pack.
And 69 Mb would be charged at 2p/10kbps, which comes out to be Rs.122 for 69Mb.
So, I was assuming i would get a bill of my Monthly Rentals + Rs.150(boosterpack) + Rs.122 (for extra internet as above).
But, I got a bill where Extra Internet Charges of Rs.850!!!
I dont understand the how they arrived at this.
I opened a chat and the CC executive mentioned that Booster pack is only to increase the speed, Data would be charged.
But, my Original plan says Unlimited Data (500Mb of 3G and unlimited 2G afterwards)
Am I missing something or is my calculation wrong?
Thanks!
Anish
Aug 7, 2021
Complaint marked as Resolved
Vodafone India customer support has been notified about the posted complaint.