Vodafone India Complaints & Reviews

Hi
I am using Prepaid account of Vodafone and my current balance is -159.

I am really surprised with this. Since this being prepaid account I am not sure how the amount will be in negative. I have explained my situation and raised this issue with vodafone.

but their response is bad. Can you please help me to solving this matter with Vodafone.

Someone called me today and a few days back stating he is representative from Consumer Complaints and sent me a link to make a payment of rs 10. Using my card details. Which he would misused later ?
Posting his no. And the link he shared with me to make payment.

This world is [censored]ing filled with such frauds. Link he sent - https://customerclaimpayment.online/

His no. - [protected]

I tried a recharge of Rs 379 on my phone [protected] on 24/4 night. The payment was debited to my bank but not the recharging not done. This amount has not been refunded so far. Meanwhile I recharged successfully on 25th (another debit to my bank account)

Hi VI team,

I ported VI number ([protected]) to other network.
My two refund cheques not yet received.
1st cheque dated 4th april and 2nd cheque dated 30th april from standard charted bank.
In mail from VI it is mentioned that in 10 working days cheque will be received at my address and still i didnt got.
No point of contact provided and no courier details of the cheque given.
No information provided regarding how i will be receiving the cheques.
As i am not existing VI customer unable to reach customer care also.
Resolve the issue asap.

Regards,
Bharath

Regards,
Bharath.

I cannot send sms, my main balance, talktime, data and sms plan is all recharged. I can make phone calls and receive calls and sms, but cannot send sms. Help! Error 69 it says

I recharged my voda phone[protected] on 29/04/21at abot21-30 hrs
for Rs 2590 trough sbi credit card for one year. The payment was done but it is not accounted for in my phone account. Pl do the needful.
k butchiraju

For the moth of April I have been charged three times for random services without my knowledge,
1. On 18th April 25 rupees was charged stating that I have chosen "Pre Embedded Games".
2. On 23rd April also i was changed 7 rupees stating that I have chosen "Fro Grush".
3. On 30th April 20 rupees are charged stating that I have chosen "Fun Portal"

In all these instance I haven't chose anything nor I am consulted weather I need any of these services. I have contacted the customer service center on 30th April and they said they can only do something for the transaction done on 30th April. So is it fair to steal the customer's money by deducting the balance without their notice.

I recharged my number [protected] accidentally but i want to recharge my another number [protected] and i recharged from vi app costs 449
I want that rather you refund my money Rs. 449 and cancel the recharge or recharge my another number of Rs 449
Or give me some solution and
The mistake is done by vi app because i entered from [protected] account of vi and proceed recharge but vi app used [protected] number and recharge that so you should give me a solution
And i have send you the proof also that this site of Vodafone or vi app interchange the number
Also i complained this in after half or one hour but no call recieved by me about the complaint

I have been recieving calls and messages from Vodafone asking to pay ₹241 as overdue. I have ported my number to Jio one month back and had thus paid all the outstanding balance of Vodafone before porting out.

They are not providing any invoice bill of the same and fraudulently asking for money that they have no bill made for.

I had requested to Port out from Vodafone to Airtel on 15.04.2021
Today its 27.04.2021 still Vodafone Network is seen Active
Airtel SIM has to be Activated for my service
But without Vodafone's deactivation it is not possible
Please look into the matter
All Documents & Photo verification done at the mini store

I have made many complaints but no result. I have not subscribed for any value-added services. But the amount is getting deducted for the games portal pack without my permission. Please, deactivate all value-added services. Stop renewal of games portal pack. Revert money to my account.

Dear All
Vodafone care - I have been associated with you for donkey years now and utterly disappointed with the recent services
First time I am being charged for some content download whose details I am not recieving than giving me the details of what I have downloaded I am being told it is just a payment method, which means vodafone is ready to pay for something on my behalf and tells me I have subscribed something in playstore but not what, attached please find screenshot of my subscription and activity which says I have not subscribed to anything. I am asking him to give me some justification If I subscribe something and agree to pay it should also reflect in my playstore but it is not it is only reflecting in my vodafone bill
Upon asking for a clarification from Naeem - customer care executive, he tried to explain but unfortunately he says it will reflect in your playstore and I cannot tell you what you have downloaded, I am trying to explain it to him that its disabled and there is no activity or subscription in my playstore I cannot find it he is not willing to understand and hence attaching screenshot here. If as per your executive I have subscribed by agreeing to pay thru vodafone shouldn't vodafone send me a message at least asking for my permission and if for some reasons I did agree and forgot all about it or lost my memory after subscribing it Vodafone should other have some record of me agreeing or it should reflect in my subscription list which is not the case please look at it for yourself
After wanting a solution, the person says we cannot do anything I told him I want to disconnect the service, your person says First I need to pay my bill and discontinue from my family plan and then only I can discontinue the services, if I wanted to run away with your money, I would not have paid my bill maybe that's the reason I am getting this pathetic treatment since I have already paid for it. I even asked him how to iI unsubscribe since it is not in my list he says I need to connect with playstore for this where as I also have other payment mode in playstore but I am only being charged by vodafone

I am from Service Industry and Regional head fro Centara Hotels and Resorts for West and South India, All I can say is this is certainly not the way you resolve the issues and then repeatedly tell the customer that we are clarifying you don't want to understand, I wish to port to Airtel and do not wish to continue using your services if this is how I am being treated but before that please provide me facts for this above and if something is subscribed please share details and ways to unsubscribe as I cannot unsubscribe what I cannot see in my playstore else you will charge me for this month too saying I did not unsubscribe
Thanks & Regards,
Priyanka mehta
Regional Manager - West and South India
Centara Hotels and Resorts

I have not downloaded any app related to
1) mydala powered deal
2) ppu_ game
I have a prepaid sim card since almost more than 17 years... But this has happened first time in this month only.details are
First RS 10 was deducted towards ppu_ game on 13/04/2021
Then RS 49 deducted towards mydala powered deal on 14/04/2021
Then on 25/04/2021 RS 10 was again deducted towards ppu_ game
Please look into the matter at the earliest..and I request you to refund the amount deducted at the earliest. I had never accessed or downloaded any of the above said app. Following are the msgs received.
Hello!
Thank you for choosing to access mydala powered deal,
You have been charged Rs. 49
Your balance is Rs. 59.56

Hello!
Thank you for choosing to access ppu_game,
You have been charged Rs. 10
Your balance is Rs. 108.56

Hello!
Thank you for choosing to access ppu_game,
You have been charged Rs. 10
Your balance is Rs. 47.28

Hello sir, my name is balaram, residing in visakhapatnam, Jan 2020 my father was expired, presently my mother was using his Sim card, prepaid plan. What is the procedure to change my father name to mother name, my contact number is [protected] ( what'sapp)

I dont get any otp within the time limit. Every otp getting after a long time. It make so much issues.

Money had been deducted from my vodafone recharge 3 times on seperate days converting my balance to nil. Without been asked for any VAS. The charges had been deducted for "content Desc." And then for " sportschat".

Hi
I am a Prepaid user of Vodafone and my current balance is -816, i dont understand in prepaid service, how a service provider provide you service with negative balance and it goes to 816 . i have raised this issue with vodafone but they are not taking it seriosly . can you please help me out in solving this matter with Vodafone . My mobile number[protected].

Noted that a sum of Rs 20 was debited on 11 Feb 21 and then again Rs 10 on 24 Apr 21 towards FUN PORTAL and ppu games. These were not authorised by me. VodafoneIdea customer care is requested to kindly look into these unauthorised debits and refund the same please.

Thank you.
Vinaya

I m user postpaid vodaphone i have issue incoming call not come .Please resolve my issue as early as possible. my mobile no is [protected]

Hello!
Thank you for choosing to access vitbd2c_topup49c,
You have been charged Rs. 49
Your balance is Rs. 5
I received this message but I never chose any such service. I don't even know what this means