Vodafone India Complaints & Reviews

I had personally visited Vodaphone store in mid April 2015 and requested for reduction in post paid from 375 to 149 for my 3 sims. The store confirmed that all 3 have been changed but when i got the bill next time, only 2 had been changed and the 3rd was still at old rate. The store admitted to its mistake but has still not been able to waive off the excess charges despite numerous verbal and written complaints to the store, managers and helping besides emails. Simran singh no [protected]

I checked internet offers and found 376 - 2GB 3G and I heard there are some changes in 3G packs to confirm that I called 198 but nobody tended to answer my call I had been waiting for more than half an hour. Then I checked in USSD there I found that 376 - 2GB 3G data with 28 days validity. After recharging I got only 1.8GB. So I called 198 and asked then they said as their details have not been updated yet and supposed me to call after half an hour. I did as they said but nobody attend my call. After two days(today: 13 Aug 2015) called and asked he says as he sent messages to everyone about the price change but still he refused to answer for their mistake in USSD offers list. Daily I'm traveling to Chennai in train but half of the place the network will be not reachable, even if reached net will not get connect (chengalpattu and tambaram station while train stops for 5mins too). I know Vodafone was a great network with decent offers and decent support and decent signal. But NOT NOW. Please resolve this problem and do needful for me. Thank you!

Hi, NETWORK SHOWING FULL, BUT THere is no NET and NOT WORKING. I have activated Internet Pack of 249 based on SMS message sent by Vodafone 2 days ago The internet is not working always says page can not be displayed referesh again after refresh nothing happens There is also DNS error when I am opening google.com its normal website forget about other websites I want refund this FAKE internet pack from Vodafone

Even after complaining a month ago i have not got my reversal and i have to pay the full amount of bill without reason when i call the costumer care i find the floor manager SAGAR DIXIT I was made to wait for 20 mins and he refuses to talk to me and den i talk to NIKHIL PAWAR who first says i will take u r request and switch on your lines started refusing over it none of my querry is solved last five days my request is only taken and nothing is done.

On March 11, I sent an email to 'corpcare.[protected]@vodafone.com' as below: [protected][protected] Dear Sir, I will be out of the country for at least 2 years. Could you please close my postpaid mobile account? Please let me know for additional details to close my account. Thank you. Best regards, Hazarath. [protected] On March 12th, I got a reply "Confirming" that account is deactivated as below: [protected]------- Dear Mr. Hazarath, Thank you for your email dated 11/03/15 regarding the concerns raised for your mobile number [protected]. We would like to confirm that services to your mobile number have already been deactivated with effect from 10/03/15. Kindly find the docket number[protected] for your reference. In case you need further assistance, please do call or email us. We'll do our best to help you. Happy to help, Lawrence MYRM Contact numbers Vodafone Care : 111 or +91-[protected] For Complaints/Requests : 198 (toll free) Fax number : +91-[protected] E-mail : myrm.[protected]@vodafone.com Website : www.vodafone.in [protected][protected][protected][protected][protected] Now Vodafone has started suddenly saying that Number is Active and demanding the amount of 1250.05/- I replied to Vodafone stating their above 'email confirmation'. Vodafone responded saying "we have not received any confirmation e-mail for disconnection from your side.". I did not understand what else the confirmation they need. I sent them "their email" and tried to explain them through multiple emails and no one was ready to accept the mistake. No one from Vodafone considered their past email communication. They were sending me the same response multiple times and demanding the amount of 1250.05/-. On top of this, I received a 'Legal Demand' from Vodafone. I spent lot of time and effort in these multiple email communications. My voice was "not at all" heard by Vodafone. I have experienced extremely bad customer service with Vodafone. Thanks Hazarath

Dear sir/madam I had 1gb 2g data on my number ([protected]) but when i activated 3g service on it by sending sms ACT 3G to 141 they have deducted all of my net balance and while i tried to contact customer care the ivrs system says they can't help . So help me in getting my balance back.

Before one months I complain for network problem at 19, A.P.C avenue, kol-700030. Before 20 days a representative came to my house for network checking and he said to install a network device in my room and I order this. but we have no receive any conformation mail or device.

I am using Vodafone connection from past 5 years. On 31st July, 2015 i got a call from some vodafone executive regarding internet data plan information. He gave me information on an internet plan of Rs.750 with 4GB data on 3G network. At that time i was already subscribed to a plan of Rs.650 with 3GB data on 3G network. He said that the new plan of Rs.750 is good and will give me 4GB data. He didn't informed me that if i apply for the new plan in the end of the ongoing billing cycle then flat rental will be charged. After the call a message was sent to me in which i had to follow some instructions and the plan was activated on my number. I was under the impression that for the current billing cycle rental will be on pro rata basis as no specific information was provided to me regarding the fixed rental plan. Now when the bill is generated i am charged Rs.750 for the whole month of July however i applied for the plan only 1 week back from the new billing cycle. Why will i pay full rental for 1 week? If i was informed regarding the same then i would not have applied for the new plan in the existing billing cycle. I am not a fool to pay Rs.750 for 1 week. Now when i am logging my compliant in customer care regarding my concern then they are asking if i can remember the name of the executive who called me then they can help me. Who is going to remember the name of the executives when in a day a person is getting around 5 to 10 calls from various sales executives? I don't want to spoil my relation with the Vodafone network because till date i did not have any major issues with the network. Please consider my concern regarding the same. In any case i will not be paying the rental of Rs.750 as i was misguided with information from the sales executive. I have also logged the same complaint in Consumer Forum.

Vodafone added 149 rental to my vodafone number for international roaming .I am not even holding passpost. They are cheating customer like this only, same thing happen with my wife's vodafone number also. I think govt should cancel licence of these fraud companies.When i called at 198 to complain about this, there executive named madhu said that service have been activated by you only and she dis connected my call.Vodafone is such a cheat company.I will disconnect my number and will never recommend anyone vodafone tushar singhal [protected]@gmail.Com [protected]

Today when I have checked my Vodafone bill for no [protected] I found that I have been charged fro Sports Combo pack which I have never activated.Neither any executive called me and neither any sms request was received by me for activation. When called Customer care they informed that it has been activated by me and that they havent done anything from their end.This is really pathetic.Tomorrow they might charge anything and again claim that I had activated the same and I am helpless. There isnt any confirmation sms on my mobile about the service being activated.Without any sort of confirmation at my end how can such services be activated.Currently I have deactivated the pack for which I have received confirmation though.This is really frustrating

I ve been calling their customer care number numerous 10 times, they put me on hold or back on IVR and disconnect my calls, since I me calling customer care more than 6 mins I am on hold, i am getting charged, and my phone is going on negative balance They dont take any effort to resolve the issue, instead they cheat customer. Once if a customer makes a wrong recharge, there gone their money, so wht if the customer is innocent. They cheat customer by looting their money

Dear sir, regarding 3g data plan activation in my post paid mobile no [protected], Vodafone customer care has been activated without any intimation /activation request . I have already communicated to deactivated the same plan.but they charges for the same in monthly bill, they activated the plan in my mobile number at 24th of june and deactivated the same at 6 th july, i have already mail to Vodafone customer care for the same and they reimbursed the extra bill regarding 3G pack activation at the date 24th to 30th but they do not agree to reimburse the bill from 1st july to 6 th july, they charges extra Rs 241 for the same in my current month bill, please look into the matter regards jit singha, [protected], [protected]

I had requested for internet booster pack for last month and they told by starting of next month billing cycle the booster pack service will be deactivated automatically. The next month when i started to use internet thinking that data will be consumed in normal pack which was suppose to be ideally the same, but i got a message that data has been charged to booster pack and not to normal pack. My question to vodafone is if my normal data pack had been exhausted and if i had again asked for booster pack then you could have levied charges. This is seriously rippoff to customer. Also The other request which is Mobile Mela service and i dont even know what is that service all about and without my concern you are leving charges to me. Number:[protected]

I loaded 1500/- in my Mpesa Account on 03Aug15. This amount has been debited from my Standard Chartered credit card (Transaction reference No. [protected] 3300 728) but not credited to my Mpesa Account. I wrote to them on 07Aug2015 and they are yet to act, though their automated response says they will reply in 2 working days. Trying to reach them over telephone is impossible. The automated voice response system sends you on a vain chase after which the line gets disconnected.

Hello sir.my name is mayur taunk sim card holder of vodafone my no. is [protected] the company always activate some services on my no. and deduct money from my account without any request sended by me for activation. So please solve my issue as soon as possible and i need my 40 rs balance back from company charged from me at 2:20 pm today.

Dear Sir/Mam, I Pradeep Kumar Tiwari get one vodafone corporate connection ([protected] ) as per tariff plan rent.- rs.225 SME(Local V2v .20pase/Minute, V2o .30 Paise/Minut, V2L.50paise/minut STD All network .50 paise/Minut Extra benifit-300calls free to Local network and 300calls free STD and 300msg free local and 300 STD/ per month, but yesterday i have checked our bill in that wrong tarrif charged, Vodafone without any written notice, it has revise my plan pls look the matter & resolve it. Kindly check my plan & resolve the problem so that i can continue your service. Thanks &Regards Pradeep Kumar tiwari TNT India Pvt Ltd [protected]

An amount of Rs 4900 has been credited to a vodafone through billdesk by an unidentified person using my SBI credit card. The transaction was made on 12/8/2015 at around 4:27PM. We request you to kindly verify the transaction. The OTP used for the transaction would be revealed if required. No other transaction Id was received through SMS. The fraud call was received from [protected], to whom the OTP was revealed by mistake.

My details are as follows:
ph: [protected]
A. Pradhan

pls contact at the earliest

On the 12th of August 2015, i had recharged an amout of Rs. 25 (for receiving a free talktime of 40 mins for local + std calls as mentioned in vodafone's official app downloaded from google playstore - attached screenshot) for my vodafone number, But on completion of the recharge instead of receiving the free minutes i had received an sms stating that my account was recharged with a talktime of Rs.19.43(screenshot attached). Now this was not helpful as i already had an adequate balance of more than 300 in my account (this recharge details can also be viewed in the screenshot). On talking to the customer care executive i was informed that this can happen sometimes as a particular amount can have different plans. My question is when i had recharged my number from the official app why should i be deprived for vodafone's inefficiency and secondly even if its for an amount of Rs.25 but still vodafone is making a ptogit by misguiding their customer. I demand either of the following in addition to whole of the cost of legal expeditures- 1) Talktime balance of Rs. 5.57 (25-19.43) 2) free 40 mins balance for local and std calls valid for 3days and deducyion of 19.43 from my account. Rahul [protected] [protected]@gmail.com

I am AYYUB Hakki, customer of your Vodafone Prepaid network, and my Vodafone No is [protected]. i have recharged of Rs 250/- to my Vodafone No through PAYTM on dated 07 Aug 2015 and balance deducted from my Bank Account but still i didnt got balance on my No. i have talked to your customer care executive, they told me that my deducted amount of Rs 250/- will be refund on or before 11 Aug 2015, 06:00pm and today is 12 Aug 2015 and stil didnt get. So now i want my amount back today only, otherwise i will take action agaist your company...

I have a post paid connection of Vodafone ([protected]). My average bill for the last 12 months is Rs 400/ month. This month I have received a bill for Rs. 9402/-. I noticed the issued last month as the unbilled amount was noticed at 4000/- and I sent a formal complaint to Vodafone. The unbilled kept increasing till 7900/- though the mobile handset was switched off. I have screenshots of this to prove that Vodafone system. I visited Vodafone Store in Koparkhairne (Navi Mumbai) and lodged a complaint, I have sent more than 20 mails but no response till date. They have now sent me a bill of Rs 9402/- interestingly my Credit limit is Rs 1000/-